Fastway/Parcel Connect

Mountjoy Mugger · 03-10-2018 1:51pm

Your contract is with the buyer. Get on to them.

arseagon · 03-10-2018 2:26pm

I have done that and in fairness to them they have shipped a replacement order. I just cannot believe that a delivery company can operate with zero communication with customers.

ytpe2r5bxkn0c1 · 03-10-2018 2:46pm

arseagon wrote: »

I have done that and in fairness to them they have shipped a replacement order. I just cannot believe that a delivery company can operate with zero communication with customers.

Again, their customer is the seller, not you. Let the seller deal with it.

arseagon · 03-10-2018 2:55pm

That's not entirely true seeing as I'm the one that paid the shipping and I'm the one that has to wait around for a useless courier company to turn up. I would say that I'm their customer seeing as I paid the bill.

ytpe2r5bxkn0c1 · 03-10-2018 3:37pm

arseagon wrote: »

That's not entirely true seeing as I'm the one that paid the shipping and I'm the one that has to wait around for a useless courier company to turn up. I would say that I'm their customer seeing as I paid the bill.

Not to be pedantic about it but you did not pay Fastway or enter in to any contract with them. You paid the seller for delivery that they contracted for.

discodaveirl · 03-10-2018 3:42pm

arseagon wrote: »

That's not entirely true seeing as I'm the one that paid the shipping and I'm the one that has to wait around for a useless courier company to turn up. I would say that I'm their customer seeing as I paid the bill.

Did you provide your full address including eircode and phone number?

arseagon · 03-10-2018 3:42pm

Isabelle Young Wharf wrote: »

Not to be pedantic about it but you did not pay Fastway or enter in to any contract with them. You paid the seller for delivery that they contracted for.

"Not to be pedantic but heres a really pedantic reply" yeah thanks for that, really helpful....

ytpe2r5bxkn0c1 · 03-10-2018 3:47pm

arseagon wrote: »

"Not to be pedantic but heres a really pedantic reply" yeah thanks for that, really helpful....

It's the facts and the legal standing. Not what you want but I can't change that.

dudara · 03-10-2018 4:08pm

Moving to the Couriers forum

dudara

ED E · 03-10-2018 4:14pm

arseagon wrote: »

I just cannot believe that a delivery company can operate with zero communication with customers.

They aren't really a company though. All the vans are independently owned and fastway provide nothing but a logo and tracking. No infrastructure. No CS. No accountability. There's a clear reason they're cheaper.

whiterebel · 03-10-2018 4:15pm

arseagon wrote: »

"Not to be pedantic but heres a really pedantic reply" yeah thanks for that, really helpful....

Isabelle Young Wharf is correct here, so please keep it civil.
Amazon contracted iParcel to ship your order - the contract to ship it is between them. iParcel have contracted Fastway to do their deliveries on their behalf. Amazon have to dole out the kicking to Fastway via iParcel.
Not ideal, but that is the way it works.

arseagon · 03-10-2018 4:49pm

My complaint wasn't about who my legal contract was with, I was complaining about the fact that Fastway have no phone numbers or social media contact-ability and don't bother replying to the one method they do offer people to get in contact. A pretty crappy way to do business if you ask me.

Also iParcel just fobbed me off with a link to Fastways website and the tracking number and Amazon tried to fob me off to iParcel.

discodaveirl · 03-10-2018 4:58pm

arseagon wrote: »

My complaint wasn't about who my legal contract was with, I was complaining about the fact that Fastway have no phone numbers or social media contact-ability and don't bother replying to the one method they do offer people to get in contact. A pretty crappy way to do business if you ask me.

Also iParcel just fobbed me off with a link to Fastways website and the tracking number and Amazon tried to fob me off to iParcel.

Have fastway been provided with your eircode?

whiterebel · 03-10-2018 5:03pm

Amazon have taken the easy way out and sent you out a replacement. They don’t seem to have any interest in improving their shipping systems.
You actually asked what to do to get a resolution on this - The advise you were given that you deal with Amazon still holds. Ed E puts Fastway’s operation in a nutshell above.

CM123456789 · 10-10-2018 3:50pm

just in case you haven't got it already a contact number for Fastway is 01 4242901.
They will ask how you got the number....does it matter was my reply.

they are fully "on line" customer interaction now so they will not like getting the call so keep ringing until you get closure.

Worst service "company" I've ever come across.

Icbaby · 10-10-2018 9:10pm

So I'm really annoyed and would like your opinion on whether I should let this go or not. I ordered a parcel from littlewoods (€400), it was due to be delivered on a Tuesday. Waited, no one came so in the afternoon I collected my girl from crèche. Checked fastway app and no delivery. Wednesday morning I check the app and it says delivered at 8.15pm Tuesday. No way to contact fastway (they don't have contact nos that work) so contacted littlewoods as it said delivered with my signature. Littlewoods told me they would investigate and come back to me. An hour later the driver rings to say he put my parcel in my bin (I live in a not so lovely part of limerick) so I rang my neighbour to check my bin and it was there. I called back the driver (who I know) and told him I had it.... end of I thought.
But seemingly fastways system sent me a text by accident responding to littlewoods query (it was sent to LW too but should not have been sent to me seemingly) saying and I **** you not:
parcel delivered to safe location, she is suspect character and has that package, don't believe her!!!!

Now I work in the courier business so chances are my boss and their boss know each other and here they are instructing LW that I am a suspect character even tho someone frauduantly signed my name, left it in an open bin and slandered my character. I'm fuming and my complaints to LW went unanswered (usual **** of someone will get back to you and never did). Part of me is like 'let it go' and where does it get you and the other side is.... who the hell do they think they are. I'm more fuming with Lw customer service now rather than fastway at this point.

Purple Mountain · 10-10-2018 9:12pm

How is a bin a safe location?
Was there rubbish in the bin?
That's pretty gross.

Icbaby · 10-10-2018 9:15pm

Purple Mountain wrote: »

How is a bin a safe location?
Was there rubbish in the bin?
That's pretty gross.

Yip my general waste with all my waste in it. And it's it's on front of my house so anyone can open it. Not even at the side.

Fr_Dougal · 10-10-2018 9:22pm

Defamation.

deisemum · 10-10-2018 10:42pm

I've lost count of the number of posts I've seen posted on various sites about that courier company not bothering to even call to doors but going straight to dustbins and putting deliveries in them and the driver signing for them themselves.

I work from home and we have regular deliveries via a few different companies and I've seen the driver pull up go straight to the bin without even approaching my house and drop the package in it. I went out and asked him why he was putting it in the bin, he barefaced lied and said he'd knocked and no one answered and he then got thick with me when I told him he hadn't come near the house that I was looking out the window when he pulled up.

OP in you case I wouldn't let it go.

Purple Mountain · 10-10-2018 10:44pm

What if it was bin day?

Cessna_Pilot · 10-10-2018 11:42pm

deisemum wrote: »

I've lost count of the number of posts I've seen posted on various sites about that courier company not bothering to even call to doors but going straight to dustbins and putting deliveries in them and the driver signing for them themselves.

I work from home and we have regular deliveries via a few different companies and I've seen the driver pull up go straight to the bin without even approaching my house and drop the package in it. I went out and asked him why he was putting it in the bin, he barefaced lied and said he'd knocked and no one answered and he then got thick with me when I told him he hadn't come near the house that I was looking out the window when he pulled up.

OP in you case I wouldn't let it go.

Towards the end of last month I was expecting a delivery from the Uk, seller used (I would say uses but they have assured me they wont again) the aforementioned courier. Package was not urgent at all, but after about ten days I thought it was time to find out what was going on.
On their tracking site, there was "8 delivery attempts" noted, and multiple calls made to my mobile phone noted aswell...all of which never happened, tracking site said the package was returned to sender and they never got it back either!
They resent my order with DHL, no issues whatsoever.

monkeysnapper · 10-10-2018 11:56pm

Pricks .....the lot of them .....

I also work in a large warehouse where I deal a lot with couriers and most are sound but now and again they sign their own delivery s .

One such company had a workers signature on parcel we couldn't locate that was very expensive for our customer ..... we asked company for POD ( proof of delivery) and the signature was guy at work who was in hospital having knees operated on .. ...

We got replacement sent out but nothing was ever done about it . Driver still calls ..

magentis · 10-10-2018 11:58pm

I would see my solicitor on principle.

Pretzill · 11-10-2018 12:01am

That Fastway crowd are awful. Was verbally abused by one of their couriers on my doorstep over a delivery - complained to Littlewoods and cancelled the rest of the order because I didn't want the same intimidating bastard calling.

A bin as a safe delivery? :O

Badly Drunk Boy · 11-10-2018 12:08am

monkeysnapper wrote: »

I also work in a large warehouse where I deal a lot with couriers and most are sound but now and again they sign their own delivery s .

One such company had a workers signature on parcel we couldn't locate that was very expensive for our customer ..... we asked company for POD ( proof of delivery) and the signature was guy at work who was in hospital having knees operated on .. ...

I've a similar situation in work. A lot of the deliveries would be for me, but if the lad in the warehouse isn't around, a certain courier signs for it himself (and on at least one occasion, the person who 'signed' for it wasn't even in the country).

At home, I live alone so there's usually nobody to take in deliveries. I've my bins at the front of the house and deliveries are sometimes left behind the bins, but after a couple of times when the package ended up in the general waste bin, I made sure that my recyclable bin was nearest to the door so it'd be more likely to end up there rather than with the general waste.

erica74 · 11-10-2018 7:09am

Fastway are the worst courier company I've ever dealt with. I do a lot of online shopping and every single time they are delivering to me, the parcel is delayed because of an address query and I then have to go back and forth between the courier company and whoever I ordered from for a couple of days and then I eventually I get my parcel.
Fastway have been delivering to my same address for at least 5 years. Their new excuse for this nonsense is "GDPR", they don't keep customer details on their system because of "GDPR". I fail to see what GDPR has to do with the courier knowing where my house is because he was there literally 8 days ago!!

Ave Sodalis · 11-10-2018 7:20am

There is no way I'd let this go. Fastway are the worse company I've ever dealt with. I have no idea why other companies insist on using them. I got very angry at Boohoo and Fastway (although I may have been talking to the wall for all Fastway were doing) recently after their courier went too far in their bid to get me to let them drop it elsewhere. For a comment like what you got, I would be going mental. Obviously not all of them, but I'm starting to suspect they hire scum that would never get a job anywhere else. I wouldn't let this go when it's a company infamous for horrendous service.

dusty207 · 11-10-2018 7:38am

Fastway couriers are self employed, they just "own" the area they deliver too. Our guy happens to be okay luckily. I don't know what control fastway have over them but things can get a bit messy at busy times, like Christmas.

Graces7 · 11-10-2018 7:42am

A few years back I had a parcel due via fastway. I lived off the beaten track so I called and they put me through to the driver and I talked him through to the house.

Parcel never arrived.

A couple of days later a rather embarrassed farmer came to the door. He had found two large parcels in one of his fields, cattle no less

Just dumped over the gate.

I since then refuse to buy if it involves fastway.. another time before that the driver wanted me to drive into town to meet him with the parcel

Pretzill wrote: »

That Fastway crowd are awful. Was verbally abused by one of their couriers on my doorstep over a delivery - complained to Littlewoods and cancelled the rest of the order because I didn't want the same intimidating bastard calling.

A bin as a safe delivery? :O

Ave Sodalis · 11-10-2018 7:48am

dusty207 wrote: »

Fastway couriers are self employed, they just "own" the area they deliver too. Our guy happens to be okay luckily. I don't know what control fastway have over them but things can get a bit messy at busy times, like Christmas.

With Fastway, things are always messy. I have never once had an uneventful delivery with Fastway. Judging by the endless threads and comments about them, I am far from the only one.

The J Stands for Jay · 11-10-2018 8:08am

I've had Fastway deliver to the bins, and on one occasion they threw a coffee machine over our 7ft garden gate. All the usual attempted delivery lies too.

jim salter · 11-10-2018 8:45am

Fastway (which are independent 'contractors' (so to speak)) are a bunch of useless cùnts.

Why don't all the people who have had issues with them, on the same day, lodge legal action against the company (Fastway - not the drivers) in an attempt to close them down or force accountability.

The company seems to 'franchise' out to scumbags and should be held accountable if their name is being used.

dudara · 11-10-2018 8:47am

OP - you should probably speak to a solicitor about the text message you received.

Del2005 · 11-10-2018 9:34am

jim salter wrote: »

Fastway (which are independent 'contractors' (so to speak)) are a bunch of useless cùnts.

Why don't all the people who have had issues with them, on the same day, lodge legal action against the company (Fastway - not the drivers) in an attempt to close them down or force accountability.

The company seems to 'franchise' out to scumbags and should be held accountable if their name is being used.

The people complaining here are not Fastway customers so can do nothing. They have to complain to the company who they bought the item from, but since everything is done at the lowest cost they won't care.

The price companies charge for delivery isn't sustainable, how much does the courier get from a free delivery, and until they start paying the delivery drivers a fair wage you will not see an improvement.

stooge · 11-10-2018 12:48pm

Del2005 wrote: »

The people complaining here are not Fastway customers so can do nothing. They have to complain to the company who they bought the item from, but since everything is done at the lowest cost they won't care.

The price companies charge for delivery isn't sustainable, how much does the courier get from a free delivery, and until they start paying the delivery drivers a fair wage you will not see an improvement.

good point, the main thing then is to bombard the customer service department of the company the person bought from. Complain about the courier and repeatedly ask for updates. the more the customer service have to deal with this the more it eats into their coffers. Eventually they might do something about it.

Pretzill · 11-10-2018 1:10pm

Del2005 wrote: »

The people complaining here are not Fastway customers so can do nothing. They have to complain to the company who they bought the item from, but since everything is done at the lowest cost they won't care.

The price companies charge for delivery isn't sustainable, how much does the courier get from a free delivery, and until they start paying the delivery drivers a fair wage you will not see an improvement.

I haven't purchased from Littlewwods since.

Icbaby · 11-10-2018 1:38pm

stooge wrote: »

good point, the main thing then is to bombard the customer service department of the company the person bought from. Complain about the courier and repeatedly ask for updates. the more the customer service have to deal with this the more it eats into their coffers. Eventually they might do something about it.

I've tried this... each time I get a lovely email from littlewoods asking the same questions from a no reply email so you have to open a new complaint and start again. 11 complaints in and LW have yet to even contact my by phone which is what I assume is there mission to get me to give up but the text message I received in error is what's bothering me most. Fastway didn't even acknowledge my mail and when I rang the driver he stated he never said anything like that to the depot and laughed at me and hung up.

archer22 · 11-10-2018 2:03pm

This is Fastways ratings on Trustpilot...how such a company is allowed to operate beggars belief!!
https://ie.trustpilot.com/review/fastway.ie

spix · 26-10-2018 8:50am

My tracking says this We're sorry but your parcel has been misdirected between our depots. It will be out for delivery on the next working day. Our apologies for the delay.

However its showing as being in the correct depot.

I checked their website but there is no phone number or email address anywhere. It says to use their 'support button' but again no contact there, its just a a FAQ.

ED E · 26-10-2018 10:09am

CM123456789 wrote: »

just in case you haven't got it already a contact number for Fastway is 01 4242901.
They will ask how you got the number....does it matter was my reply.

they are fully "on line" customer interaction now so they will not like getting the call so keep ringing until you get closure.

Worst service "company" I've ever come across.

^This.

Silent Running · 26-10-2018 10:15am

Fastway are a disaster! I avoid buying from any company that would use them as the delivery agent.

They openly lie when updating the progress of a delivery, and have marked a delivery as received when, in fact, they lost it. The company I bought off has accused me of theft because of this. :mad:

spix · 26-10-2018 10:26am

Silent Running wrote: »

Fastway are a disaster! I avoid buying from any company that would use them as the delivery agent.

They openly lie when updating the progress of a delivery, and have marked a delivery as received when, in fact, they lost it. The company I bought off has accused me of theft because of this. :mad:

Can't disagree that they're one of the worst. I've had them leave other peoples parcels at my house because they couldn't be bothered finding the actual recipient...happened a few times. Once I caught them in the act and they acted like they thought it was the right house and drove off in the wrong direction.

28-10-2018 9:10am

Words fail me how egregiously incompetent and unprofessional this firm is.

I knew when I saw their name on the shipping information after I had purchased that it would be a nightmare as I had a previous bad experience - back in 2014, 9 days late and full of ignorant staff! - with them. Anyway, should have had something delivered by them last Monday but the 'Tracking' code and link they gave me didn't work. I googled and this seems to be a common issue (a few old Boards threads included).

So, I contacted the company I bought the stuff from and they responded every day with an apology, saying they were trying to get Fastway to respond. Being bastards, they don't even open at the weekend so that you can *try* to follow them. In 2018 how many courier companies close down at weekends? Ever hear of shift work to, for instance, catch up on deliveries you should have made days before?

I googled reviews and by Jesus they're annoying an awful lot of people. Is there no state watchdog on these companies? (many deliveries are very important so surely we need some protection that courier commitments in terms of time are being upheld?)

I definitely think firms should have to state the courier company they will be using because I certainly wouldn't have bought from that company if I had known that Fastway is the deliverer. Anyway, here I am almost a week after I should have had my product and not a single, solitary word from Fastway while my product sits somewhere (with my Eircode & phone number on it so they've absolutely no excuses for being cúnts).

Is there anything else I can do other than get on to the company I bought the stuff from?

Avatar MIA · 28-10-2018 9:20am

It's a franchise AFAIK, cheap compared to most other courier companies.

Have heard of drivers signing for deliveries to avoid waiting.

Silent Running · 28-10-2018 9:26am

Last time I was in this position, the delivery was suddenly marked as delivered. I knew it wasn't and they knew it wasn't, but the people I bought the item from didn't know this. They thought it was delivered and I was saying it wasn't. To this day the company thinks I stole it.

Fastway is the worst of the worst, in all sectors. I know they operate as regional franchises, so try to find out who the franchise holder is, and chase them. It didn't work with me as the holder dodged and hid. Maybe you'll have more luck.

Fighting Tao · 28-10-2018 9:27am

I never had a problem with them but that may be down to the driver servicing my location. However, the delivery contract is with the person/company sending you the parcel. They contract Fastway or another courier that subcontracts to Fastway. Complain to the supplier. It’s tgeir business that will suffer if enough people stop buying from them due to the company they opt to dispatch their stuff with.

Big Nasty · 28-10-2018 9:28am

I walk past their site in Ballymount every day. Site is filthy, metal cages and discarded cardboard strewn about the place, unkempt grass sometimes feet long and an upturned table in the middle of it. Wall on the roundabout at Ballymount Cross came down last winter blocking the footpath and they just left it like that. If that's the amount of respect they have for themselves you can imagine how they treat your parcels.

rizzodun · 28-10-2018 9:32am

There's very little margins to be made in the courier business. This gets worse when companies using them want only the cheapest service available.

Because of that, volumes matters, which puts the drivers under pressure to empty their van and still have a life.

This is exactly what happens when services become a race to the bottom. Price and value are not equivalent.

I just don't buy of any company that uses fastway to deliver.

enricoh · 28-10-2018 9:40am

Deliver your parcel at the weekend, no chance! All businesses are closed n van will be clogged. They have a depot where u can collect yourself Saturday mornings.
Yeah, couriers are in a race to the bottom, all that matters is price, cheapest gets the gig.
The cheapest dont tend to splash out on help desks etc!

Fastway/Parcel Connect

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