Virgin 1Gb now available.

irishgeo · 24-08-2020 9:33am

PixelTrawler wrote: »

Does VM still use dslite? If I upgrade from my current pack (I'm on a very old 120meg line that I never bothered upgrading yet).
I've never been on dslite, its a really old account that predates their usage of it) will I end up on dslite by default?

I know the boards VM forum is gone but is it still the case if you need an ip4 to bridge and to connect to work VPNs you just contact support and they move you onto one?

They still use it and it's much easier to change now as it's not compatible with a lot of systems needed to work from home.

bk · 24-08-2020 10:58am

Tempora wrote: »

We rang today and got an upgrade to the 500Mbps package and the sales guy was happy to include the new DOCSIS 3.1 modem with that. He seemed a little confused by which modem was which and stuff but confirmed that it was a "Hitron DOCSIS 3.1" modem and that it was black and being used for the Gigabit service. They don't appear to be calling it the SuperHub 4 here in Ireland.

I think the Hitron is a different modem to the Superhub 4. The Hitron is what they give to business customers AFAIK:

https://www.virginmediabusiness.co.uk/help-and-advice/products-and-services/hitron-router-guide/

Unfortunately it looks like the Hitron still has a Puma 6 chipset.

Gonzo wrote: »

The only reason for going for 1000 is double the upload.

Not even that, unfortunately the 1gig looks to have the same 50Mb/s upload speed as the 500 product!

FaganJr · 24-08-2020 2:48pm

Anyone have the new modem up and running?

Tempora · 24-08-2020 4:41pm

I'm paying €99/month on the new contract, it's the Virgin Full House package.

There are a number of Hitron modems out there, it's true that yes the residential "business" service uses a Hitron Puma 6 modem however that modem is NOT DOCSIS 3.1 capable so would not be suitable for delivering reliable 1Gbps service, so I highly doubt that is the modem they're using. The sales guys do know the underlying brand of the modems, so I imagine this new 1Gbps DOCSIS 3.1 modem is simply a Hitron rebrand with a Puma 7.

Either way I will be receiving the new modem tomorrow (well it's by Niteline so I guess it'll arrive some time between tomorrow and the heat death of the universe) and I'll post whatever info I can get.

My current modem has no DSLite support (EPC3925) so I am curious if activating the new modem will enable DSLite and I'll have to ring them up and get it disabled or if it'll stick with the current IPv4-only setup.

Rattlehead_ie · 24-08-2020 5:20pm

Tempora wrote: »

Either way I will be receiving the new modem tomorrow (well it's by Niteline so I guess it'll arrive some time between tomorrow and the heat death of the universe)

Was meant to be getting mine between 12-2pm today. *Looks at watch*:rolleyes:

bk · 24-08-2020 5:27pm

Tempora wrote: »

There are a number of Hitron modems out there, it's true that yes the residential "business" service uses a Hitron Puma 6 modem however that modem is NOT DOCSIS 3.1 capable so would not be suitable for delivering reliable 1Gbps service, so I highly doubt that is the modem they're using. The sales guys do know the underlying brand of the modems, so I imagine this new 1Gbps DOCSIS 3.1 modem is simply a Hitron rebrand with a Puma 7.

Hitron do make a variety of DOCSIS3.1 modems, though I'm not sure if they are using these for business customers or not on the 1Gig service. At least some of the Hitron DOCSIS 3.1 modems use Puma 6.

It will be interesting to see what you end up with, let us know.

Thor · 24-08-2020 5:52pm

Sadly my order was never put through for some reason, even though it was done over the phone.

Just off the phone, it's put through now, so hopefully will have new modem soon.

allanroche · 24-08-2020 6:34pm

Thor wrote: »

Sadly my order was never put through for some reason, even though it was done over the phone.

Just off the phone, it's put through now, so hopefully will have new modem soon.

This happened to me too, I spent 4hrs waiting on the chat to get it sorted. Supposedly it was fixed today, but still no confirmation email or message from nightline so who knows!

Thor · 24-08-2020 6:48pm

allanroche wrote: »

This happened to me too, I spent 4hrs waiting on the chat to get it sorted. Supposedly it was fixed today, but still no confirmation email or message from nightline so who knows!

Yeah me neither, he did say I would get confirmation within 48 hours.

If memory serves, I normally get the confirmation in the evening on the same day .here's hoping that is the case.

Let me know if you get any confirmation.

DecTenToo · 24-08-2020 7:22pm

Same here. Ordered Thursday and contacted them today. Order's are being processed but I've yet to get the normal email confirmation. It'll turn up eventually.

allanroche · 24-08-2020 8:38pm

Thor wrote: »

Yeah me neither, he did say I would get confirmation within 48 hours.

If memory serves, I normally get the confirmation in the evening on the same day .here's hoping that is the case.

Let me know if you get any confirmation.

Got an email saying “We’re sorry to hear you wish to cancel some of your Virgin Media service.” Let’s hope that’s a positive!

robbie_63 · 24-08-2020 8:56pm

I placed the upgrade order online on the 21st and got an order confirmation straight away,

Got an email the next day with a scheduled installation date of the 1st Sept,

Anyone know why an engineer would need to call out to do the upgrade?

I'm already on the 500mb Package,

FaganJr · 24-08-2020 9:36pm

TobinIT wrote:

I'm already on the 500mb Package,

TobinIT wrote:

Anyone know why an engineer would need to call out to do the upgrade?

I just got a tidy box and instructions, had the main box and mini box set up in 20-30 mins, most of that time was the box updating itself

Had the 500mb setup also.

Deffo no need for an engineer

robbie_63 · 24-08-2020 9:45pm

That's what I assumed it would just be a new box and away you go,

I didn't think anything else was needed cabling wise,

Will try and contact them tomorrow and see what they need to do

Thor · 24-08-2020 9:48pm

Yeah I'm doing self install as well.

The originally asked If I wanted an tech to install it.

Self install is too easy, unless you want a new cable installed.

robbie_63 · 24-08-2020 9:51pm

I got an email saying they couldn't offer Self Install as some work may need to be done to the cables at your premises

I'll chase them tomorrow for some answers, maybe they just have to do some additional work at the cabinet side

Thor · 24-08-2020 9:55pm

FaganJr wrote: »

I just got a tidy box and instructions, had the main box and mini box set up in 20-30 mins, most of that time was the box updating itself

Had the 500mb setup also.

Deffo no need for an engineer

So,

Hows it looking.

Pics of modem by any chance. Any model info

belmulletman · 24-08-2020 11:45pm

Looking at the thread, it seems anyone who ordered on Thursday when it launched, it didn't actually process. I ordered at 9.02am on Thursday. Was told the modem would be with me on Friday or Saturday. Nothing back, Twitter DM'd today (tired calling ,but gave up after 50+mins), and then it processed, Modem due tomorrow.

Tempora · 24-08-2020 11:46pm

FaganJr wrote: »

I just got a tidy box and instructions, had the main box and mini box set up in 20-30 mins, most of that time was the box updating itself

Had the 500mb setup also.

Deffo no need for an engineer

If we could get pictures of your new mini box (internet/phone) that would be very helpful! Try to take pictures of any label with model numbers/name/etc.

belmulletman · 24-08-2020 11:48pm

Gonzo wrote: »

yep 1000 costs more than 500. The only reason for going for 1000 is double the upload. Most people on 1000 get between 650 and 800 so that extra download won't make any difference over 500. If you can get FTTH you can get all speeds between 150 and 1000.

Where did you see that VM upload on 1gbps is now 100mbps? On their site it's till 50mbps as per the 500mbps download package

ED E · 25-08-2020 12:16am

belmulletman wrote: »

Where did you see that VM upload on 1gbps is now 100mbps? On their site it's till 50mbps as per the 500mbps download package

Its 50, BK confirmed it in the previous page.

Thor · 25-08-2020 12:23am

ED E wrote: »

Its 50, BK confirmed it in the previous page.

Still off they printed 100mb first, only to change it to 50mb.

I think I would use the 14day cooling off period to keep the new modem, but return to 500mb if the upload speed is only 50mb

I care more about upload then download at this stage..

ED E · 25-08-2020 12:27am

Yeah, its a total misstep.

Over about 400Mb there's zero return for extra bw, you just can't use it. Upload though would make a noticeable impact to users. Crap STBs, higher latency, lower upload. They'll need to price cut to compete with 10GPON products.

Tempora · 25-08-2020 12:30am

ED E wrote: »

Yeah, its a total misstep.

Over about 400Mb there's zero return for extra bw, you just can't use it. Upload though would make a noticeable impact to users. Crap STBs, higher latency, lower upload. They'll need to price cut to compete with 10GPON products.

I'm not sure if SIRO/OpenEir are deliberately avoiding areas with high VM subscribers because of competition or what, I'm in Blackrock/Stillorgan area and still no sign of SIRO/OpenEir any time soon. In the meantime I guess VM will continue to extort us for their crap technology.

lotas · 25-08-2020 9:41am

bk wrote: »

I think the Hitron is a different modem to the Superhub 4. The Hitron is what they give to business customers AFAIK:

https://www.virginmediabusiness.co.uk/help-and-advice/products-and-services/hitron-router-guide/

Unfortunately it looks like the Hitron still has a Puma 6 chipset.!

That is the one i have here in the house from the business class service... Never had any issues with it...

belmulletman · 25-08-2020 9:46am

I'm due my Modem later today, will share pics / details, but yes, the Hitron is buisness. This is the SuperHub 4 that they are now sending out with the DOCSIS 3.1 stuff to support 1gig

lotas · 25-08-2020 9:49am

Checked the Hitron website and that is listed as DOCSIS3.0, not 3.1... They do have a couple of 3.1 modems, and the following (https://www.hitrontech.com/product/coda-5519/) which would be closer to what VM would give out... and it has 2.5GbE ports too... Full datasheet here: https://www.hitrontech.com/wp-content/uploads/2020/07/1d9820be667d47ed88fc961d33279e35.pdf

lotas · 25-08-2020 9:54am

digging though the spec sheet, looks like it has IPv6 support, Wifi 6 and can (theorethicly) do 5Gb/s down and 700Mb/s up on DOCSIS3.1... still, i would prefer this one: https://www.hitrontech.com/wp-content/uploads/2020/04/2c84eb49d21589e98fc2077c4f2ee435.pdf

I know its slower, but having all the wifi stuff, voip stuff, etc, is usless for me... and probably 80% of business customers (maybe more)... they just want a modem...

belmulletman · 25-08-2020 10:00am

This is the SuperHub 4 - https://www.ispreview.co.uk/index.php/2020/01/virgin-media-uk-to-extend-hub-4-broadband-router-availability.html

Rattlehead_ie · 25-08-2020 11:17am

So its the Arris TG3492LG which is Puma 7 by all accounts.
I havent hooked it up just yet, so Ill post an update once I get it all sorted and online.

bk · 25-08-2020 11:24am

lotas wrote: »

That is the one i have here in the house from the business class service... Never had any issues with it...

To be honest, I've the Superhub v3 myself and I've not noticed any real world difference since moving from the Cisco to this.

Having said that, I'm not a twitch gamer and I keep it in bridge mode, so perhaps I'm not the best example.

allanroche · 25-08-2020 11:33am

Rattlehead_ie wrote: »

So its the Arris TG3492LG which is Puma 7 by all accounts.
I havent hooked it up just yet, so Ill post an update once I get it all sorted and online.
[

Be interesting to see if Bridge mode is available or will it require a chat to Virgin to enable.

beauf · 25-08-2020 11:55am

bk wrote: »

To be honest, I've the Superhub v3 myself and I've not noticed any real world difference since moving from the Cisco to this.

Having said that, I'm not a twitch gamer and I keep it in bridge mode, so perhaps I'm not the best example.

You just haven't had any issues. I have, and I'm not a "twitch gamer" and mostly keep it in bridge mode also.

Rattlehead_ie · 25-08-2020 12:01pm

allanroche wrote: »

Be interesting to see if Bridge mode is available or will it require a chat to Virgin to enable.

Modem/Bridge Mode available straight away. I had this active on my connection with the previous Hub.
GUI, is the same I see very little if any difference. Cant change away from the default 192.168/16 subnet, cant change DNS. It is all very much the same.

I need to do some work and wont get a chance to test till later, however quick speedtest and browsing feels smoother, no little pauses or hangups, but could be a placebo affect.

flexcon · 25-08-2020 12:44pm

Quick points from me (Ex Cisco network engineer for Irish Telecoms company)

- Virgin and their Dual Stack IPV6 should be abolished. If you are a virgin customer get them to turn this off right now
- Disable IPV6 off your router all together. These two tasks improved my average ping to the UK by half

Digiweb Digiweb digiweb.....
-Fritz Box ( One of the best consumer routers out there for plug and play)
- Irish Support centre
- Seriously low Ping times. Their routing is A1
- Seriously Fast DNS service(Although I appreciate many will use their own)
- IPTV users will not be blocked here. Not covered by any court orders.

As a hobby I still help and install networking equipment in friends, family word of mouth situations and in every scenario I get them onto Digiweb and I NEVER hear back with any issues.

I am just a stranger on an Internet forum but I can properly vouch that Digiwebs infrastructure beyond the openeir network is A1

I spent some considerable time doing trace routes and ping times and for Ireland and UK it was considerably lower than others.

belmulletman · 25-08-2020 12:53pm

FYI... I got my 1gig modem and set it up.
They are having issues provisioning them, so had to log a ticket and plug back in the old modem until it's resolved.

Tempora · 25-08-2020 1:15pm

Alright guess I just have to hope the guy on the phone was mistaken and I am getting the Arris. Gonna be pretty annoyed if I get some crappy Hitron Puma 6 modem.

Gonzo · 25-08-2020 1:21pm

flexcon wrote: »

Quick points from me (Ex Cisco network engineer for Irish Telecoms company)

I spent some considerable time doing trace routes and ping times and for Ireland and UK it was considerably lower than others.

Ping times with Digiweb are probably lower than Virgin but I thought their pings are higher than Eir, Airwire and Vodafone?

average Irish ping on Eir is 2ms-4ms and 9-14ms to UK servers.

I'm still trying to get my hands on a Fritzbox to replace my Eir F2000 modem as that particular modem is a disaster for wifi.

belmulletman · 25-08-2020 1:40pm

Tempora wrote: »

Alright guess I just have to hope the guy on the phone was mistaken and I am getting the Arris. Gonna be pretty annoyed if I get some crappy Hitron Puma 6 modem.

Defo the Arris. Just got mine.

MBSnr · 25-08-2020 2:03pm

Gonzo wrote: »

Ping times with Digiweb are probably lower than Virgin but I thought their pings are higher than Eir, Airwire and Vodafone?

average Irish ping on Eir is 2ms-4ms and 9-14ms to UK servers.

I'm still trying to get my hands on a Fritzbox to replace my Eir F2000 modem as that particular modem is a disaster for wifi.

Digiweb rural FTTH ping times to Irish servers from the West (Mayo) are typically 10-12ms. I've seen similar ping times from others posting from Sligo and Galway.
Ping times to the UK around 20ms.
So about 6-8ms extra on ping times in general due to their network.

frozenfrozen · 25-08-2020 2:13pm

50mbit upload makes it useless. I use my 100 up several times a day and it feels slow, I'd take a package with higher upload as soon as its made available

MBSnr · 25-08-2020 2:18pm

Gonzo wrote: »

I'm still trying to get my hands on a Fritzbox to replace my Eir F2000 modem as that particular modem is a disaster for wifi.

You trying to get it for free or willing to buy? I purchased an additional one from Airwire directly. I'm not a customer of theirs.

Tempora · 25-08-2020 3:02pm

Received new modem, it's Arris like the one posted above in the thread.

Currently not working, cycles between "Obtaining configuration file" and "Registration failure". Rang Virgin and tech support told me to leave it plugged in and wait a few hours. Annoying but whatever, I'll deal with it.

belmulletman · 25-08-2020 3:04pm

Tempora wrote: »

Received new modem, it's Arris like the one posted above in the thread.

Currently not working, cycles between "Obtaining configuration file" and "Registration failure". Rang Virgin and tech support told me to leave it plugged in and wait a few hours. Annoying but whatever, I'll deal with it.

I was told they were having provisioning issues. TOld me to use the old one and they'd give me a text / call when I can plug in the new one. What a farce!

LoGiE · 25-08-2020 3:05pm

Ordered last Thursday and got a confirmation email about an hour after that. I haven't heard a thing since. Gave up on their Customer Care (1908) after 60+ minutes on hold. I'll now try What's app...

Anyone have any idea's on how to contact them to check the status of my upgrade?

Tempora · 25-08-2020 3:06pm

belmulletman wrote: »

I was told they were having provisioning issues. TOld me to use the old one and they'd give me a text / call when I can plug in the new one. What a farce!

Well that's annoying if I actually don't need to leave it plugged in and could just use the old modem for now. I guess this is the downside of being an early adopter. I'll just tether my unlimited data from my phone for now anyway.

belmulletman · 25-08-2020 3:10pm

LoGiE wrote: »

Ordered last Thursday and got a confirmation email about an hour after that. I haven't heard a thing since. Gave up on their Customer Care (1908) after 60+ minutes on hold. I'll now try What's app...

Anyone have any idea's on how to contact them to check the status of my upgrade?

I ordered at 9am last Thursday... nothing. Called on Monday. Order never processed, same thing to a friend of mine. DM'd them on Twitter yesterday and the modem turned up today. (not working, but it's here).
Looks like a shambles of a launch tbh

KOR101 · 25-08-2020 3:22pm

frozenfrozen wrote: »

50mbit upload makes it useless. I use my 100 up several times a day and it feels slow, I'd take a package with higher upload as soon as its made available

Currently uploading about 350gb on a 25mb upload speed. 11.25gb per hour.

200mb would be nice!

Gonzo · 25-08-2020 3:27pm

MBSnr wrote: »

You trying to get it for free or willing to buy? I purchased an additional one from Airwire directly. I'm not a customer of theirs.

I'd be buying a new one, can you order it from Airwire online or do you have to ring them up to order?

CoBo55 · 25-08-2020 4:16pm

Tempora wrote: »

Received new modem, it's Arris like the one posted above in the thread.

Currently not working, cycles between "Obtaining configuration file" and "Registration failure". Rang Virgin and tech support told me to leave it plugged in and wait a few hours. Annoying but whatever, I'll deal with it.

Pain in the Arris....

Sorry I couldn't resist it...:D

Virgin 1Gb now available.

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