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Guide - Getting the most out of your high speed Virgin Media (UPC) 240mb/s service

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    #932
    CoBo55
    Registered Users Posts: 8,788 ✭✭✭CoBo55


    TheDoc wrote: »
    Well I won’t be taking any bill for an engineer that’s for sure. Granted I’ve never needed an engineer, **** that. I’d consider it part of their support agreement to me as a customer and even if he doesn’t find something it rules out issues.

    Some of those "engineers" couldn't find the nose on their face.


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    #933
    S.E.A.L.s
    Registered Users Posts: 4,899 ✭✭✭S.E.A.L.s


    CoBo55 wrote: »
    Some of those "engineers" couldn't find the nose on their face.


    Being an Engineer myself, I can confirm this is true for "some" of us ;)


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    #934
    Renjit
    Registered Users Posts: 949 ✭✭✭Renjit


    Do I need to cancel direct debit myself when terminating Virgin Media broadband contract? Thanks


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    #935
    TheDoc
    Registered Users Posts: 23,128 ✭✭✭✭TheDoc


    So a very helpful engineer was out today.

    Identified the frequency on the Downstream channel was too low, meaning the upstream was too high (or something along those lines) so he fitted something to the cable that goes into the router. Said it will balance the frequencies.

    Then refit the box on the wall, which was hanging since I first moved into the house.

    Also then said there does appear to be an issue with upload speeds, but looks to be coming from outside the house. So said another set of engineers will be out to the road hopefully tomorrow maybe Friday, and they'll sort that part out.

    Looking at that thinkbroadband graph, not a spike since he left. So fingers crossed, I'm all sorted

    *EDIT* Think I spoke to soon

    *EDIT 2* Contacted technical support as the line has even shot up into the thousands for ms latency, but maybe I heard the engineer wrong or he didn't explain it to me, but according to his note he booked another team to come out tomorrow who are actually going to deal with my line specifically. could have sworn he said on the road, but fair enough, atleast things are organised and hopefully get sorted.


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    #936
    TheDoc
    Registered Users Posts: 23,128 ✭✭✭✭TheDoc


    Absolutely spoke too son.

    Two days off work for engineer visited. Four scheduled time slots. Six phone calls to support, 8 WhatsApp messages.

    Second engineer no show over two days.

    Formal complaint raised today. To say I’m fuming is an understatement


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    #937
    TheDoc
    Registered Users Posts: 23,128 ✭✭✭✭TheDoc


    WEll after 5 promised scheduled visits that didnt materialise had someone out yesterday. Line technician. Nice guy, not entirely sure if he did anything, but he said there is something on the road behind he needs to get to and a neighbour keeps blocking it with their van.

    Said he'll hopefully get to it in the coming days. But I'm now into god knows how long with my line just being rubbish. Constant ping and lag spikes. New CoD out and so frustrating playing it just having this freeze and lag all the time


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    #938
    Hurrache
    Registered Users Posts: 10,148 ✭✭✭✭Hurrache


    What are the routers like that Virgin are supplying these days for their non 1Gb products? With Sky Q I've never needed to set their router to modem mode and use my Archer, will I need to find it, and my powerlink plugs, again if I were to rejoin?


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    #939
    TheDoc
    Registered Users Posts: 23,128 ✭✭✭✭TheDoc


    TheDoc wrote: »
    WEll after 5 promised scheduled visits that didnt materialise had someone out yesterday. Line technician. Nice guy, not entirely sure if he did anything, but he said there is something on the road behind he needs to get to and a neighbour keeps blocking it with their van.

    Said he'll hopefully get to it in the coming days. But I'm now into god knows how long with my line just being rubbish. Constant ping and lag spikes. New CoD out and so frustrating playing it just having this freeze and lag all the time

    So latest update in my saga.

    Was advised Friday to disconnect my own router and use theirs for the weekend so they can collect a period of stats and information. Promised a phonecall back Monday.

    c2b134dfc3f83e9d5d26e7365953ffbc.png

    The latency I'm feeling in games is ridiculous. And then on top I've lost near 200+mbps using theirs as opposed to mine on the main gaming PC.

    To add insult to injury, was advised their complaints department closed my case without any contact? Agent on phone raised another and said I should be contacted shortly.

    This is all turning into a bit of a nightmare to be frank. New WoW expansion next week, literally couldn't have a worse time for my internet to **** the bed


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    #940
    TheDoc
    Registered Users Posts: 23,128 ✭✭✭✭TheDoc


    Hurrache wrote: »
    What are the routers like that Virgin are supplying these days for their non 1Gb products? With Sky Q I've never needed to set their router to modem mode and use my Archer, will I need to find it, and my powerlink plugs, again if I were to rejoin?

    I'm back using theirs after years on my Archer.

    Lost about 200+mbps on WiFi. And suffering this crazy packet loss but I'm sure that is just an issue with my line.


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    #941
    raxy
    Registered Users Posts: 821 ✭✭✭raxy


    We had the virgin 240MB broadband before & cancelled it a few months ago. We've been using a three sim in a TP Link MR600 router for the last few months but its pretty crap so going back to virgin, offers are better now anyway.
    One of the reasons we cancelled is because of crap wifi, zoom calls constantly having problems, which didn't happen as much with the three sim. If I get the 250MB broadband it will come with the old router so I was wondering if I can use the TP link router I have for wifi instead of the virgin router? If not I'm thinking of getting the 500MB deal to get the better router.

    The only other option we would have for internet where we are is Eir/vodafone but that will only give me about 10 mbs. Would we be crazy to get that instead (wouldn't go back to eir again but 1 of the other suppliers)? We would only be using it for netflix etc, no gaming or anything too demanding.


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    #942
    CoBo55
    Registered Users Posts: 8,788 ✭✭✭CoBo55


    raxy wrote: »
    We had the virgin 240MB broadband before & cancelled it a few months ago. We've been using a three sim in a TP Link MR600 router for the last few months but its pretty crap so going back to virgin, offers are better now anyway.
    One of the reasons we cancelled is because of crap wifi, zoom calls constantly having problems, which didn't happen as much with the three sim. If I get the 250MB broadband it will come with the old router so I was wondering if I can use the TP link router I have for wifi instead of the virgin router? If not I'm thinking of getting the 500MB deal to get the better router.

    The only other option we would have for internet where we are is Eir/vodafone but that will only give me about 10 mbs. Would we be crazy to get that instead (wouldn't go back to eir again but 1 of the other suppliers)? We would only be using it for netflix etc, no gaming or anything too demanding.

    You won't get the new router with the 500 meg package I don't think the new 1 gig service is up to a lot tbh. I googled your SIM router but unfortunately it doesn't have a wan port to connect to the VM hub. I used a Tplink archer C8 for 3 years with the hub in modem mode until it went belly up. I'm using an Asus RT 86 now and it blows the archer out of the water. It's definitely worth the money and the service is rock solid, I'm on 360 BB and phone just starting a half price for 6 months deal.


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    #943
    raxy
    Registered Users Posts: 821 ✭✭✭raxy


    CoBo55 wrote: »
    You won't get the new router with the 500 meg package I don't think the new 1 gig service is up to a lot tbh. I googled your SIM router but unfortunately it doesn't have a wan port to connect to the VM hub. I used a Tplink archer C8 for 3 years with the hub in modem mode until it went belly up. I'm using an Asus RT 86 now and it blows the archer out of the water. It's definitely worth the money and the service is rock solid, I'm on 360 BB and phone just starting a half price for 6 months deal.

    Their website shows the new router with the 500MB package, maybe a mistake.
    The MR600 does have a WAN port, its 1 of the reasons I picked it thinking I would be able to use it with fixed broadband as well as mobile.
    I might give the 250MB deal a go & if my router doesn't work I'll get the 1 you mentioned.
    Thanks.


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    #944
    CoBo55
    Registered Users Posts: 8,788 ✭✭✭CoBo55


    raxy wrote: »
    Their website shows the new router with the 500MB package, maybe a mistake.
    The MR600 does have a WAN port, its 1 of the reasons I picked it thinking I would be able to use it with fixed broadband as well as mobile.
    I might give the 250MB deal a go & if my router doesn't work I'll get the 1 you mentioned.
    Thanks.

    That would be perfect. The one that turned up in my search didn't have a dedicated wan port, can you change one of the ethernet ports? I'm on the phone atm I'll post a link to the Asus just in case you need to buy it.


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    #945
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Hello can someone help me there I have 500mb virgin media internet and my speed lees dropping.

    When I am downloading rarely I get 50mb a second the full speed but mostly nor I only get between 20mb - 25mb on my internet 5ghz would I be best to try an Ethernet connection instead?

    Techole USB 3.0 Hub Aluminum USB Ethernet Adapter Splitter with RJ45 10/100/1000Mbps Gigabit Network LAN Port - 3 Ports USB 3.0 HUB -Type C Adapter for Windows 7/8/10, Linux,Mac,ChromeBook,PC etc https://www.amazon.co.uk/dp/B0792S3SMB/ref=cm_sw_r_cp_api_fabt1_dlC_wzpXFb9CNWCNA?_encoding=UTF8&psc=1

    Would this work for Amazon and now I’m just confused about cat cables which one I need I have 50b internet but I’d like something that supports up to 1 gigabit if I upgrade in the future.


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    #946
    Hurrache
    Registered Users Posts: 10,148 ✭✭✭✭Hurrache


    How far away are you from your router? It may be well down to distance or the device you're using.


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    #947
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Hurrache wrote: »
    How far away are you from your router? It may be well down to distance or the device you're using.

    I’m in the sitting room right next to the box


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    #948
    Hurrache
    Registered Users Posts: 10,148 ✭✭✭✭Hurrache


    And what do you get via ethernet?


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    #949
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Hurrache wrote: »
    And what do you get visa ethernet?

    get 50mb a second the full speed but mostly nor I only get between 20mb - 25mb


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    #950
    garo
    Registered Users Posts: 1,874 ✭✭✭garo


    If you have a 500Mbps connection 50 isn’t the full speed.


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    #951
    S.E.A.L.s
    Registered Users Posts: 4,899 ✭✭✭S.E.A.L.s


    garo wrote: »
    If you have a 500Mbps connection 50 isn’t the full speed.

    OP means actual download speed of the data which is always 1/10 of the connection speed, so, they are getting around 500 as expected.


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    #952
    garo
    Registered Users Posts: 1,874 ✭✭✭garo


    S.E.A.L.s wrote: »
    OP means actual download speed of the data which is always 1/10 of the connection speed, so, they are getting around 500 as expected.


    This does not sound right. Are you (and OP) confusing Mbps and MBps?


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    #953
    S.E.A.L.s
    Registered Users Posts: 4,899 ✭✭✭S.E.A.L.s


    garo wrote: »
    This does not sound right. Are you (and OP) confusing Mbps and MBps?

    If I had a penny... :rolleyes:

    - 500 Mbps (connection)
    - 50 MBps (download rate)

    At least, that's what I'm reading from the OP's message :)


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    #954
    CoBo55
    Registered Users Posts: 8,788 ✭✭✭CoBo55


    S.E.A.L.s wrote: »
    If I had a penny... :rolleyes:

    - 500 Mbps (connection)
    - 50 MBps (download rate)

    At least, that's what I'm reading from the OP's message :)

    50 MB/s = 400 Mb/s so he's close enough.


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    #955
    S.E.A.L.s
    Registered Users Posts: 4,899 ✭✭✭S.E.A.L.s


    CoBo55 wrote: »
    50 MB/s = 400 Mb/s so he's close enough.

    No, this is awful, just terrible and if anything we should all be getting 5,000 MB/s minimum at all times, even wireless with 15 walls/ceilings between our favourite seat and the router!!! :p


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    #956
    CoBo55
    Registered Users Posts: 8,788 ✭✭✭CoBo55


    S.E.A.L.s wrote: »
    No, this is awful, just terrible and if anything we should all be getting 5,000 MB/s minimum at all times, even wireless with 15 walls/ceilings between our favourite seat and the router!!! :p

    Easily sorted with a thousand euros worth of nests...:D Hey Alexa do a speed test...


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    #957
    Plascebo
    Registered Users Posts: 797 ✭✭✭Plascebo


    I am using the Archer C7 using the steps in the first few posts of this thread.

    Just wondering if anyone has upgraded to the Archer AX10 (currently €100 in powercity) and if it is a better option as the C7 randomly loses wifi signal daily and needs to be turned off/on?

    Thanks.


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    #958
    Plascebo
    Registered Users Posts: 797 ✭✭✭Plascebo


    Plascebo wrote: »
    I am using the Archer C7 using the steps in the first few posts of this thread.

    Just wondering if anyone has upgraded to the Archer AX10 (currently €100 in powercity) and if it is a better option as the C7 randomly loses wifi signal daily and needs to be turned off/on?

    Thanks.

    Just seen that the AX20 is not that much dearer again. Anyone switch?


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    #959
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,484 Mod ✭✭✭✭bk


    "Just seen that the AX20 is not that much dearer again. Anyone switch?"

    Sorry Plascebo, just saw this, but I actually happened to buy the AX20 for my sister recently. Was a bargain at £69 on amazon. Only have it a short time, but seems like a very nice router and has been worked fine for now. I like that it has the ability to work as part of a mesh network if needed in future.

    My sister is only limited to 80mb/s VDSL, however on internal speed tests from a modern Wifi 6 supporting iPad Air, I'm seeing speeds of up to 865mb/s!

    It is probably way overkill for her needs, but it has nicely fixed the terrible performance she was getting out of her ISP supplied router, about 5mb/s in some rooms!



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    #960
    Plascebo
    Registered Users Posts: 797 ✭✭✭Plascebo


    https://www.boards.ie/discussion/comment/117742803#Comment_117742803

    Thanks for the reply bk, went for this in the end:


    https://www.currys.ie/ieen/computing-accessories/networking/network-routers-and-switches/routers/asus-rt-ac86u-wifi-cable-fibre-router-ac-2900-dual-band-10172009-pdt.html


    Was reduced to €125 on amazon.de yesterday. Just wondering if there is any configuration I need to do to the router before using it, like I had to do with the C7?



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    #961
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,484 Mod ✭✭✭✭bk


    Ah yes those ASUS routers are great too. If I was getting a new one myself I’d probably go with an Asus one myself.

    Setup should be straight forward, just unplug your C7 and put the Asus in its place. Most likely everything else should just work, but ask here if you run into any issues.



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