Nest Hello Doorbell Install

Crowirl · 06-08-2020 3:14pm

2011 wrote: »

As an electrical engineer and qualified electrician my advice would be that you shouldn’t work on a distribution board unless you know exactly what you are doing. Apart from the shock risk fiddling about can result in the board becoming a fire hazard. No offense intended.

As a civil engineer I agree (•‿•) when I realised the smoke alarms were on same trafo/circuit I've decided not to do myself. Have an electrician already booked in for this evening

digiman · 16-08-2020 7:02pm

Just installed one for my brother and it worked for about 10mins and then went dead. Reset it and again it went dead after 10mins.

I swapped out the old transformer and wired up the 24V transformer, I removed his chime as when it was in place it was giving a yellow light during setup which indicates low power.

When I took the chime out I just clicked in the black and red wires into the little clips that came with the Nest Hello. I don’t have any connected to the Chime at all anymore. Any ideas what could be wrong?

micks_address · 16-08-2020 7:10pm

digiman wrote: »

Just installed one for my brother and it worked for about 10mins and then went dead. Reset it and again it went dead after 10mins.

I swapped out the old transformer and wired up the 24V transformer, I removed his chime as when it was in place it was giving a yellow light during setup which indicates low power.

When I took the chime out I just clicked in the black and red wires into the little clips that came with the Nest Hello. I don’t have any connected to the Chime at all anymore. Any ideas what could be wrong?

When you installed did you put the wired connector in the chime? Was the existing bell working fine?

When you say it went dead do you mean no power or drops off WiFi?

digiman · 16-08-2020 7:19pm

micks_address wrote: »

When you installed did you put the wired connector in the chime? Was the existing bell working fine?

When you say it went dead do you mean no power or drops off WiFi?

The old chime is completely disconnected now. The hello has now power at all now, it won’t even make a noise when you press the button and it has no lights on it anymore.

It is wired like the bottom picture

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dfjTJK0Q5Mb4AerSqbIV3y4rM3hWdaLTf-ROWm7cyQvs67mVig3qIXZODaWaAcs-jAfeKpKwO-1fNfFkZpiXy6TF00N2-QIaD94EKTHxuPzAteiJJ5joObV0RUa8pcVN-mdsJWDl

Didn’t have a voltmeter with me, going to go back again and check what I’m reading at the doorbell to see if it’s low.

micks_address · 16-08-2020 7:27pm

digiman wrote: »

The old chime is completely disconnected now. The hello has now power at all now, it won’t even make a noise when you press the button and it has no lights on it anymore.

It is wired like the bottom picture

Didn’t have a voltmeter with me, going to go back again and check what I’m reading at the doorbell to see if it’s low.

Voltage check should help. Any chance to much power was going to the nest and blew it? Could be just unlucky to that it's faulty

digiman · 16-08-2020 9:07pm

Was getting only 10V at the nest hello but was getting 24V at the chime connector so I just mated the original chime red and black wires together and wrapped in electrical tape and it’s working perfectly now.

nialldinho · 22-08-2020 7:54pm

Anyone have an issue with the indoor chime not coming back on after a Quiet Time? I’ve only noticed it in the last week or so.

I’ve reinstalled the app, updated iOS and restarted the bell but no joy. I think google support’s next step will just be a factory reset.

micks_address · 22-08-2020 8:25pm

nialldinho wrote: »

Anyone have an issue with the indoor chime not coming back on after a Quiet Time? I’ve only noticed it in the last week or so.

I’ve reinstalled the app, updated iOS and restarted the bell but no joy. I think google support’s next step will just be a factory reset.

Check and see if your nest hub is not on do not disturb...if you have one

nialldinho · 22-08-2020 9:28pm

micks_address wrote: »

Check and see if your nest hub is not on do not disturb...if you have one

Thanks I have a few google minis and a google home but no hub. None of them have do not disturb enabled

Clareman · 27-08-2020 9:16pm

I think I'm going mad, got a new phone this week and I've lost the preview in the notification are of the phone when someone rings the door bell, used to be handy to be able to drag down to see who it was rather than having to open the app, any ideas how to get it back?

Nedved85 · 01-09-2020 10:55pm

Changing over to a Ubiquiti doorbell soon so I'll have my nest Hello doorbell up for sale, what's it worth second hand? I see they are 280 new, 200?

OU812 · 02-09-2020 4:20pm

anybody got what appears to me a film (not th protective one) peeling from the front of their camera?

keith_d99 · 02-09-2020 4:29pm

Nest Hub on sale in the Google Store for under 60 euros if anybody is interested

Anybody use the Hub on here .... Does the video appear on the Hub in good time when the doorbell rings?

Nedved85 · 02-09-2020 4:31pm

keith_d99 wrote: »

Nest Hub on sale in the Google Store for under 60 euros if anybody is interested

Anybody use the Hub on here .... Does the video appear on the Hub in good time when the doorbell rings?

Yes, it's pretty quick and seemless to be honest. A nice feature.

keith_d99 · 02-09-2020 4:43pm

Nedved85 wrote: »

Yes, it's pretty quick and seemless to be honest. A nice feature.

Worth 60 euros?

I already have 2 Google Homes paired in the kitchen

Nedved85 · 02-09-2020 4:46pm

keith_d99 wrote: »

Worth 60 euros?

I already have 2 Google Homes paired in the kitchen

Yeah, at 60 it's worth it if you have a doorbell. It's also a nice photo frame.

02-09-2020 10:59pm

Nedved85 wrote: »

Yes, it's pretty quick and seemless to be honest. A nice feature.

Except that sometimes it’s announcements just stop working and it takes a very long time to get them works again. This has happened me a few times. I haven’t been able to get it working again since it stopped working last week.

Rowley Birkin QC · 03-09-2020 9:58am

Nedved85 wrote: »

Yeah, at 60 it's worth it if you have a doorbell. It's also a nice photo frame.

Also makes a nice gift for parents. I set one up in the kitchen for my mine along with a shared Google Photos album that we all (siblings, parents and I) drop photos into. Synced to the one in my house too.

pete4pool · 04-09-2020 3:21pm

Hi, I installed the nest hello a few weeks back, been working fine. But took me a while to find a chime that should work with it. Wired it up today and chime didn't work. Nest still working. I have the same setup as this -> https://support.google.com/googlenest/thread/21542536?hl=en but with a 12v transformer. I need to source a multimeter to measure the voltage. But anyone actually get a chime working from a 12v input? Only thing I can think of now is to change the transformer to 14 or 16v
Please don't reply saying I can use a google home as a chime, I know I can.

Nedved85 · 04-09-2020 3:22pm

Mod note: Post deleted. No linking to advertisements please.

A320 · 11-09-2020 6:00pm

Finally bit the bullet and got the Nest Hello, working well so far, i had an easy installation as the correct transformer was installed,just had to swap the wire for 24v output,im not bothered by the existing chime and use the Nest Hub max display,google home original and 2 minis for alerts, id love if there was some linking with philips hue to flash or something..

kmart6 · 14-09-2020 9:02pm

Does this seem too good to be true? Nest Hello for €180. I know people have reservations about eglobal, anyone happen to get their Hello from there.

micks_address · 14-09-2020 9:28pm

OU812 wrote: »

anybody got what appears to me a film (not th protective one) peeling from the front of their camera?

Noticed mine peeling a bit to...did you raise with Google?

OU812 · 15-09-2020 11:52am

micks_address wrote: »

Noticed mine peeling a bit to...did you raise with Google?

Have raised it with them and they said they’d replace it, for a ticket number but so far haven’t heard anything from them.

Had to send them photos of it

Nedved85 · 15-09-2020 5:49pm

OU812 wrote: »

Have raised it with them and they said they’d replace it, for a ticket number but so far haven’t heard anything from them.

Had to send them photos of it

Really? Where did you raise the ticket? I have the same issue. I'm selling mine, but it may as well be a new one I'm selling if possible.

OU812 · 15-09-2020 8:15pm

Nedved85 wrote: »

Really? Where did you raise the ticket? I have the same issue. I'm selling mine, but it may as well be a new one I'm selling if possible.

Got onto nest support chat

micks_address · 26-09-2020 7:19pm

Anyone having issues with hello dropping offline? Last day or two mine has gone offline few times

OfflerCrocGod · 27-09-2020 8:21am

micks_address wrote: »

Anyone having issues with hello dropping offline? Last day or two mine has gone offline few times

No problems. Some local WiFi issues?

DaveyDave · 27-09-2020 9:39am

Mine has been slow due to local Virgin Media issues but has managed to stay online.

micks_address · 27-09-2020 10:24am

OfflerCrocGod wrote: »

No problems. Some local WiFi issues?

Don't know...have rebooted etc..so not sure

Caillte · 28-09-2020 11:00am

micks_address wrote: »

Anyone having issues with hello dropping offline? Last day or two mine has gone offline few times

yup ive noticed this too. we are on sky via Siro and not having any issues with them

micks_address · 28-09-2020 1:44pm

Caillte wrote: »

yup ive noticed this too. we are on sky via Siro and not having any issues with them

seems to have settled down... no drop outs in last 24 hours

Alun · 28-09-2020 2:00pm

pete4pool wrote: »

Hi, I installed the nest hello a few weeks back, been working fine. But took me a while to find a chime that should work with it. Wired it up today and chime didn't work. Nest still working. I have the same setup as this -> https://support.google.com/googlenest/thread/21542536?hl=en but with a 12v transformer. I need to source a multimeter to measure the voltage. But anyone actually get a chime working from a 12v input? Only thing I can think of now is to change the transformer to 14 or 16v
Please don't reply saying I can use a google home as a chime, I know I can.

I'd be interested in an answer to this too. Not sure at this stage if I want to retain the existing chime or not, but if I do I'm not sure what voltage my existing one will work at as there's no markings anywhere on it that I can see. The existing transformer is an 8V one, so I've bought an 8/12/24V one to replace it with.

I know the Nest hello can run on anything between 12V and 24V so I'm thinking of running it on 12V and hoping the chime will work, otherwise maybe buy a new one that will run on something higher than 8V.

If I choose not to use the existing chime can I just join the two wires going into it together to complete the circuit and provide the hello with permanent power?

micks_address · 28-09-2020 11:38pm

micks_address wrote: »

seems to have settled down... no drop outs in last 24 hours

Spoke to soon. Dropped offline again this evening

Stoner · 29-09-2020 8:38am

Alun wrote: »

If I choose not to use the existing chime can I just join the two wires going into it together to complete the circuit and provide the hello with permanent power?

I've a 24 V supply. I've a chime that I bought on amazon that I can't find again. Sometimes it works sometimes it does not. I wouldn't recommend it. The best continues to charge and works well

Stoner · 29-09-2020 8:38am

It was a buzzer i got rather than a chime

micks_address · 29-09-2020 8:47am

micks_address wrote: »

Spoke to soon. Dropped offline again this evening

Was onto support. They say it's switching between 2.4 and 5gz wifi bands for some reason. They sending me out a replacement anyway for peeling issue. I also noticed this morning the chime inside isn't ringing. Maybe it's just dying

Alun · 29-09-2020 9:10am

micks_address wrote: »

Was onto support. They say it's switching between 2.4 and 5gz wifi bands for some reason. They sending me out a replacement anyway for peeling issue. I also noticed this morning the chime inside isn't ringing. Maybe it's just dying

Do they work on 5GHz here? I thought it was only in the US. I know that they only work on 2.4GHz in the UK.

micks_address · 29-09-2020 12:04pm

Alun wrote: »

Do they work on 5GHz here? I thought it was only in the US. I know that they only work on 2.4GHz in the UK.

I don't know... I've seen mine connect on 5ghz... They sending me replacement anyway due to peeling issue... Mine was from US so maybe that's a problem... maybe new one will be european model

Clareman · 29-09-2020 1:18pm

Just checked mine there and it's connecting to the 2.4ghz network for me, never noticed that before

micks_address · 29-09-2020 1:19pm

Clareman wrote: »

Just checked mine there and it's connecting to the 2.4ghz network for me, never noticed that before

i can see in google wifi its connected to 5 ghz

Clareman · 29-09-2020 1:20pm

micks_address wrote: »

i can see in google wifi its connected to 5 ghz

I'm on google wifi as well and it's connected to the 2.4 for me

Alun · 29-09-2020 1:57pm

micks_address wrote: »

i can see in google wifi its connected to 5 ghz

That's because as you pointed out above it's a US model. Apparently 5Ghz can't be used for devices designed for outdoor use, seems a bit daft to me but there you go.

Mine just got delivered, so have it hard wired up to my new transformer on the desk to get it configured before installing it.

54and56 · 30-09-2020 10:29am

micks_address wrote: »

i can see in google wifi its connected to 5 ghz

I think it can technically connect to a 5Ghz network but Google only support connection to a 5Ghz network in the US and Mexico.

Alun · 30-09-2020 12:20pm

Yes, it's a regulatory thing. Technically speaking everywhere apart from the US and Mexico 5Ghz WiFi equipment isn't licenced for "outdoor use", despite it only being so by a few inches. You'd think they'd make an exception in this case though.

Clareman · 30-09-2020 12:44pm

I was wondering what the second Nest I had on the 2.4 network was and it's the IQ Outdoor camera.

I'm wondering if people have a VPN on their router and set it to the US temporarily is that causing their Hello to switch between the 5 and 2.4 networks.

micks_address · 30-09-2020 4:22pm

Clareman wrote: »

I was wondering what the second Nest I had on the 2.4 network was and it's the IQ Outdoor camera.

I'm wondering if people have a VPN on their router and set it to the US temporarily is that causing their Hello to switch between the 5 and 2.4 networks.

Not sure..mine is still pretty flaky... I've a suspicion it's 5g switching which they said they could see on their end yesterday.. replacement on way due to peeling on bell.. hopefully that sorts it

54and56 · 30-09-2020 5:24pm

Clareman wrote: »

I was wondering what the second Nest I had on the 2.4 network was and it's the IQ Outdoor camera.

I'm wondering if people have a VPN on their router and set it to the US temporarily is that causing their Hello to switch between the 5 and 2.4 networks.

It's possible but IIRC the way to get a Nest Doorbell working on 5Ghz, if that's really important to you for some reason, is to set it up with a US address and postcode etc and run a VPN set to the US.

death1234567 · 01-10-2020 9:31am

Hi,

I am just wondering what kind of power supply I need to run to the front door to connect to a ring/nest doorbell?

Thanks,

Clareman · 01-10-2020 9:46am

death1234567 wrote: »

Hi,

I am just wondering what kind of power supply I need to run to the front door to connect to a ring/nest doorbell?

Thanks,

If you have a doorbell you'll just need to make sure the transformer is at least 12v, personally I set mine to 24v to be sure to be sure :pac:

The google site is fairly good with going through all the options https://support.google.com/googlenest/answer/9247327?hl=en

This is the transformer I got by the way https://www.screwfix.ie/p/garo-8-12-24v-1a-bell-transformer/716hk

Nest Hello Doorbell Install

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