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Seems like a good deal on coal....

16364666869109

Comments

  • Registered Users, Registered Users 2 Posts: 930 ✭✭✭mun1


    TimHorton wrote: »
    Initially I was happy with the EG Small Ovoids. But the excessive ash from having the stove lit longer is now an issue for me...

    Yep, I’m in the same boat , excessive ash is actually smothering the fire overnight and stove is completely cold in the morning which wasn’t the case with CW ovoids
    Back to CW next year then.


  • Closed Accounts Posts: 22 u1navxomlkrjq7


    TimHorton wrote: »
    Initially I was happy with the EG Small Ovoids. But the excessive ash from having the stove lit longer is now an issue for me...


    Agree with both, I have an 18KW stove and since its got a bit colder the heat of the small ovoids is not as good as the larger ones I've used previously. I've also noticed when I close the damper the stove is nearly cold the following morning whereas when I used the large ovoids it would still be warm up until around 12 the following day. Going to have to look at getting a second batch of coal and go with large ovoids this time


  • Registered Users, Registered Users 2 Posts: 1,743 ✭✭✭podge3


    I meant to add in my post earlier that the small ovoids are probably OK in a smaller stove or if lighting a smaller fire - like I was doing when I first took delivery. No use for a big fire, though.


  • Registered Users, Registered Users 2 Posts: 219 ✭✭TTTT


    dollylama wrote: »
    Is anyone here buying anthracite from the North and if so, from where? I've had a quick browse of CW and EG pages but they don't list it or do they call it a different name?

    I bought https://www.thedandys.ie/product/tigerlady-anthracite-1-ton-pallet last year. It is actually a 50/50 mix of small anthracite and pet. coke. There is a lot or very small pieces and dust.

    It burns very well in my range cooker heating the radiators. There is a lot of ash and clinker but that's to be expected when burning anthracite. If I fill it up with 10 to 12Kg I can get 10 or 12 hours easily.

    I'm burning the EasyGlow large and small ovals at the moment and although they (mostly) burn out to a fine ash they have a much shorter fire life. They are fine for the current mild weather but I won't buy them again.

    There are much better ovals out there. I've bought these http://coaldirectireland.com/product/eco-stove/ locally and they are on a par with Ecobrite.


  • Registered Users, Registered Users 2 Posts: 258 ✭✭cranefly


    In the last 2 weeks got 2 pallets of kosyglo, not knowing what is happening in January, anyway, its from Kosyking, been getting coal delivered from them for a few years now, delivery to cork has changed from the last time we used them, but they are still good with price and delivery, one thing i noticed with these 2 pallets of Kosyglo, there is way more ash at least 50% more, seems to burn about the same.

    It seems from reading this thread that the make up of some types of coal has changed, i did not think it would happen with Kosyglo as up north its classed as smokeless, not so down here. burning coal in a stove has gotten much harder, what with grates being made with less chromium, coal having way more ash and the risk of melting grates from below, now every couple of days i have to hammer and chisel the clinker of the grate, never had to do that years ago.


  • Registered Users, Registered Users 2 Posts: 4,164 ✭✭✭shanec1928


    Nearly better off buying buy the bag so to avoid the risk of being left with a tonne of coal that’s crap that seems to be the consensus of the last few pages anyways.


  • Registered Users, Registered Users 2 Posts: 8,362 ✭✭✭Rows Grower


    Got sent an offer of 2 free bags if I order a ton from Easyglow, would assume anyone ordering a ton would get it if they asked.

    "Very soon we are going to Mars. You wouldn't have been going to Mars if my opponent won, that I can tell you. You wouldn't even be thinking about it."

    Donald Trump, March 13th 2018.



  • Registered Users, Registered Users 2 Posts: 930 ✭✭✭mun1


    Went through my first bunker of small easy glow ovoids and found some CW big ovoids in the bottom.
    Put them in the stove that night and the stove was still glowing the next morning. Which wasn’t happening with the small easy glow ovoids due to them breaking up and smothering each other.

    So I’ve ordered a pallet of large ovoids from CW today and going to mix them for the winter.


  • Registered Users Posts: 171 ✭✭mollymac57


    mun1 wrote: »
    Went through my first bunker of small easy glow ovoids and found some CW big ovoids in the bottom.
    Put them in the stove that night and the stove was still glowing the next morning. Which wasn’t happening with the small easy glow ovoids due to them breaking up and smothering each other.

    So I’ve ordered a pallet of large ovoids from CW today and going to mix them for the winter.
    I also bought a ton of the small EG ovoids and don’t find them as good as the bigger CW ones. only that I’m burning ash timber with them I’d be disappointed with the heat output. I still have a few bags of large ones from the previous order and am thinking of mixing over the Christmas when Fire will be going all day. Mun1 I would be interested to know how you get on when you try this experiment.


  • Registered Users Posts: 634 ✭✭✭AleoN


    podge3 wrote: »
    I meant to add in my post earlier that the small ovoids are probably OK in a smaller stove or if lighting a smaller fire - like I was doing when I first took delivery. No use for a big fire, though.

    I have a small inset stove and ordered a ton of small ovoids from Easyglow.
    Worst decision ever. Does not generate same heat as large ovoids from CW and leaves a load of ash in the morning.
    I find they burn out much quicker and the fire is completely cold in the morning.
    As a matter of interest has anyone complained to Easyglow and if so what had they to say ?
    Also got the mail offering 2 free bags with each order. Seems peculiar to be making free offers in the middle of winter. Wonder are they trying to get rid of them?


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  • Registered Users, Registered Users 2 Posts: 718 ✭✭✭P_Cash


    AleoN wrote: »
    I have a small inset stove and ordered a ton of small ovoids from Easyglow.
    Worst decision ever. Does not generate same heat as large ovoids from CW and leaves a load of ash in the morning.
    I find they burn out much quicker and the fire is completely cold in the morning.
    As a matter of interest has anyone complained to Easyglow and if so what had they to say ?
    Also got the mail offering 2 free bags with each order. Seems peculiar to be making free offers in the middle of winter. Wonder are they trying to get rid of them?

    Funny, I bought a tonne of the larger ovid from EasyGlow in Sept, and a few pages back I posted a review based on a week or so of using them. I mentioned the Tonne of Ash compared to CW, so much ash in fact I can't load the stove and leave it for 10 hrs, it chokes itself out.
    Heat I had said was OK.

    Now, 2 months in.
    EasyGlow is pure junk for me, compared to CW.
    Heat output is 70% of CW, but more importantly it only seems to give heat for a few hrs, the coals as I said before burn out, they actually turn to Ash within an hr.
    Also, having so much Ash is one thing, but the weight of it is another.
    I find I have all vents open to the max, this again a result of so much Ash.
    Never again.

    Put this in perspective,
    CW ovids 3/4 of a metal bucket keeps the thermostatically controlled stove going 10 to 12 hrs without touching. Constant peak heat.

    EasyGlow, same bucket, I could sit on the stove after 5 hrs, and the heat output for when it is in full flow is poor.

    Live and learn, I was with CW for 5 yrs. Back to them next year,
    I was just lucky I didn't order 2 tonne


  • Registered Users, Registered Users 2 Posts: 718 ✭✭✭P_Cash


    I just read a post on someone seeing red CW coals in the fire the next morning, I would also have same and the stove fan would be moving, slowly, but moving.

    The stove fan with EasyGlow ovids stops moving before I go to bed. Disappointed.

    I have a bit of CW coal, but refusing to use them. Or even mix them
    My wife said let's burn the junk first.


  • Registered Users, Registered Users 2 Posts: 9,637 ✭✭✭OmegaGene


    P_Cash wrote: »
    Funny, I bought a tonne of the larger ovid from EasyGlow in Sept, and a few pages back I posted a review based on a week or so of using them. I mentioned the Tonne of Ash compared to CW, so much ash in fact I can't load the stove and leave it for 10 hrs, it chokes itself out.
    Heat I had said was OK.

    Now, 2 months in.
    EasyGlow is pure junk for me, compared to CW.
    Heat output is 70% of CW, but more importantly it only seems to give heat for a few hrs, the coals as I said before burn out, they actually turn to Ash within an hr.
    Also, having so much Ash is one thing, but the weight of it is another.
    I find I have all vents open to the max, this again a result of so much Ash.
    Never again.

    Put this in perspective,
    CW ovids 3/4 of a metal bucket keeps the thermostatically controlled stove going 10 to 12 hrs without touching. Constant peak heat.

    EasyGlow, same bucket, I could sit on the stove after 5 hrs, and the heat output for when it is in full flow is poor.

    Live and learn, I was with CW for 5 yrs. Back to them next year,
    I was just lucky I didn't order 2 tonne
    Bear in mind it might not be cost effective next year depending how brexit goes

    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 718 ✭✭✭P_Cash


    OmegaGene wrote: »
    Bear in mind it might not be cost effective next year depending how brexit goes

    compared to the coal down here, I would buy from CW even if it cost a few quid more, I just couldn't get the same quality coal down here .

    had a bordnamona smokeless Ovid once, I thought it like burning peat.


  • Registered Users, Registered Users 2 Posts: 9,637 ✭✭✭OmegaGene


    P_Cash wrote: »
    compared to the coal down here, I would buy from CW even if it cost a few quid more, I just couldn't get the same quality coal down here .

    had a bordnamona smokeless Ovid once, I thought it like burning peat.

    Supertherm are very good ovoids but cheapest I could find on average was €19 for 40kg with the occasional bargain to be had for bank holiday sales

    The internet isn’t for everyone



  • Registered Users Posts: 26 ollin


    Just an update on my experience with EG ovoids. After initially being happy with them, I would now agree with a lot that P_Cash has stated. We have a non boiler stove in our kitchen area and there is a significant lack of warmth in the mornings compared to using Stafford’s fuel last year. While the EG ovoids emit a lot of instant heat, it just doesn’t sustain over longer periods.
    In our 19.5kw boiler stove it’s a complete disaster because the amount of fuel needed is quite substantial. So as these ovoids leave all this ash behind, it chokes itself out as alluded to by P_Cash. I have never used CW so I can’t compare. It’s a great idea to have a tonne of coal in for the winter, but if the product doesn’t meet expectations it’s disappointing. Has anyone here ever bought the triple heat/doubles from EG as a matter of interest?


  • Registered Users Posts: 106 ✭✭SheroP


    So currently what is the view on best fuel for stand alone stove ? Recent posts are suggesting large ovoids from a place called cw, is that correct , if so is there a current price list anywhere ( I’m not on the facebokk😳) and roughly what is courier costs ?
    Thank you in advance


  • Registered Users Posts: 1,498 ✭✭✭Yester


    Coal Warehouse
    10 tdlneht sShmfeSdpstiouepmborrhnussoerede ·
    �� Due to supplier increase there will be a price rise starting on Thursday 1st October ��
    Prices will be as follows:
    ��N E W P R I C E L I S T��
    ⚫️ Slack - €130 per tonne
    ⚫️ Singles - €165 per tonne
    ⚫️ Doubles - €220 per tonne
    ⚫️ Polish - €220 per tonne
    ⚫️ Black Diamond - €260 per tonne
    ⚫️ Columbian Doubles - €260 per tonne
    ⚫️ Columbian Coal - €280 per tonne
    ⚫️ Masterheat - €270 per tonne
    ⚫️ Countryblend - €300 per tonne
    ⚫️ Clearflame - €300 per tonne
    ⚫️ Ovoids - €300 per tonne

    Annaghmore Road, Coalisland, Co Tyrone BT71 4QZ
    00442887740911

    I use Joe McGovern Transport and it costs around €76 a ton to deliver to Munster.


  • Registered Users Posts: 40 IrishHusk


    AleoN wrote: »
    I have a small inset stove and ordered a ton of small ovoids from Easyglow.
    Worst decision ever. Does not generate same heat as large ovoids from CW and leaves a load of ash in the morning.
    I find they burn out much quicker and the fire is completely cold in the morning.
    As a matter of interest has anyone complained to Easyglow and if so what had they to say ?
    Also got the mail offering 2 free bags with each order. Seems peculiar to be making free offers in the middle of winter. Wonder are they trying to get rid of them?

    I emailed them yesterday about the poor quality of the small ovoids but have got no reply as of yet. Like other posters have said the amount of ash is at least 50% and the fire dies off very quickly. Unfortunately I got hooked into buying the second ton due to 20 euro reduction offer so have a large pile of this rubbish to get through so very annoyed but live and learn. Luckily I have about 1 ton of Kosy King ovoids left over so can mix them up but would never buy from easy glow again unless they offer some response to my email.


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  • Registered Users, Registered Users 2 Posts: 930 ✭✭✭mun1


    Yesterday Ton of ovoids from CW cost €280 plus €85 for Liam Connolly transport


  • Closed Accounts Posts: 22 u1navxomlkrjq7


    mun1 wrote: »
    Yesterday Ton of ovoids from CW cost €280 plus €85 for Liam Connolly transport


    Can you do a favour and post a picture of the bag the ovoids came in when you get time - just want to see if its the same as the ones I got a few years ago


  • Registered Users Posts: 153 ✭✭BLUEYK


    mun1 wrote: »
    Yesterday Ton of ovoids from CW cost €280 plus €85 for Liam Connolly transport

    I use Joe McGovern in Cavan for the transport, ordered today from CW, e280 for ovoids, Joe Mc transport e72.60 to south east. Been ordering from CW I think 6 years now and cannot fault their ovoids. Believe there was a bad batch one year but dodged that thankfully.

    Essentially e14 per 40kg back of CW ovoids, used in a 22kw back boiler stove.


  • Registered Users, Registered Users 2 Posts: 925 ✭✭✭codie


    I get a pallet of supertherm every couple of years and mix them with turf. A pallet would do me 3 years. This year due to an injury I wasn't able to go to the bog and do turf so I will run out before xmas and on my last bag of supertherm at the minute. There is plenty of places to buy turf locally but there is no value in turf (imo) unless you do your own. Went to my local Agri . €684 delivered for 80 x 20kg of supertherm.How does this sound? New on this thread ,I went back a pile of posts to try and find a link for CW. Any link and where are they based?


  • Registered Users, Registered Users 2 Posts: 2,679 ✭✭✭Cape Clear


    codie wrote: »
    I get a pallet of supertherm every couple of years and mix them with turf. A pallet would do me 3 years. This year due to an injury I wasn't able to go to the bog and do turf so I will run out before xmas and on my last bag of supertherm at the minute. There is plenty of places to buy turf locally but there is no value in turf (imo) unless you do your own. Went to my local Agri . €684 delivered for 80 x 20kg of supertherm.How does this sound? New on this thread ,I went back a pile of posts to try and find a link for CW. Any link and where are they based?

    Here you go.

    Annaghmore Road, Coalisland, Co Tyrone BT71 4QZ

    02887740911 / 00442887740911

    Due to supplier increase there will be a price rise starting on Thursday 1st October 🚨
    Prices will be as follows:
    🌟N E W P R I C E L I S T🌟
    ⚫️ Slack - €130 per tonne
    ⚫️ Singles - €165 per tonne
    ⚫️ Doubles - €220 per tonne
    ⚫️ Polish - €220 per tonne
    ⚫️ Black Diamond - €260 per tonne
    ⚫️ Columbian Doubles - €260 per tonne
    ⚫️ Columbian Coal - €280 per tonne
    ⚫️ Masterheat - €270 per tonne
    ⚫️ Countryblend - €300 per tonne
    ⚫️ Clearflame - €300 per tonne
    ⚫️ Ovoids - €300 per tonne

    https://www.facebook.com/Coal-Warehouse-658154320965461/

    Shipping for a pallet will cost you circa €75

    I've gotten a few bags of stove glow from this crowd a few years back €15 for 40kg IIRC

    https://www.patrickmurphyandsons.ie/shop/


  • Registered Users, Registered Users 2 Posts: 925 ✭✭✭codie


    Thanks, whats the stoveglow like?


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  • Registered Users, Registered Users 2 Posts: 2,679 ✭✭✭Cape Clear


    codie wrote: »
    Thanks, whats the stoveglow like?

    As good as the CW smokeless ovids as far as I can remember. Had just ran out and needed a couple of bags to tide me over while waiting for the CW pallets to arrive.


  • Registered Users, Registered Users 2 Posts: 36,404 ✭✭✭✭BorneTobyWilde


    http://coaldirectireland.com/product/eco-glow-2/


    What are these like. Is it really free delivery


  • Registered Users, Registered Users 2 Posts: 4,206 ✭✭✭Roberto_gas


    Folks looking for just 100kg of coal...what is the best place to get it ? Live in an apartment and cannot order a tonne ! Cheers


  • Registered Users, Registered Users 2 Posts: 9,637 ✭✭✭OmegaGene


    Folks looking for just 100kg of coal...what is the best place to get it ? Live in an apartment and cannot order a tonne ! Cheers

    These are a sound company to deal with

    https://www.coughlanfuels.com/#

    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 4,206 ✭✭✭Roberto_gas


    OmegaGene wrote: »
    These are a sound company to deal with

    https://www.coughlanfuels.com/#

    Thnks dont think they deliver in dublin


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  • Registered Users, Registered Users 2 Posts: 9,637 ✭✭✭OmegaGene


    Thnks dont think they deliver in dublin

    Sorry thought you were in the cork area for some reason

    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 930 ✭✭✭mun1


    Started mixing CW and EG ovoids and surprise surprise the stove was hot yesterday morning and just had to add more to get it going again.
    Still a sh1t load of ash but that could be due to the free bale of briquettes that came with the CW delivery.
    CW ovoids definitely last longer than EG.


  • Registered Users, Registered Users 2 Posts: 9,637 ✭✭✭OmegaGene


    Why doesn’t anyone complain to easyglow if they aren’t happy and report back with the results, I’m loving the small ovoids myself with decent heat and the same amount of ash as supertherm and they are easier to handle too

    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 2,792 ✭✭✭taytobreath


    OmegaGene wrote: »
    Why doesn’t anyone complain to easyglow if they aren’t happy and report back with the results, I’m loving the small ovoids myself with decent heat and the same amount of ash as supertherm and they are easier to handle too

    have u burned the cw ovoids yet?


  • Registered Users, Registered Users 2 Posts: 4,971 ✭✭✭enricoh


    OmegaGene wrote: »
    Why doesn’t anyone complain to easyglow if they aren’t happy and report back with the results, I’m loving the small ovoids myself with decent heat and the same amount of ash as supertherm and they are easier to handle too

    I'm ordering another ton, I've an 8kw stove and the oul lad said to get him another ton too. He has a bigger stanley stove, dunno what kw.
    They'll take a fair hike after Brexit. I had to check the bags that It was easyglow I had got before with all the complaining on here!

    I got a ton of black diamond coal off coal Warehouse before, I think consumer issues or rip off republic would have been a better place to post about it than bargain alerts!


  • Registered Users, Registered Users 2 Posts: 8,362 ✭✭✭Rows Grower


    Honestly think it must be two different batches of Easyglow because the ton I got is perfect.

    I think it's a 12kw stove we have, it's only been lit regularly the last couple of weeks and we're very happy with it.

    It heats the room and the few towel rads and the rads upstairs and lasts a good while without having to be topped up, no issue with ashes either.

    If it's as bad as some people claim then they should deffo be complaining to the supplier instead of on here.

    "Very soon we are going to Mars. You wouldn't have been going to Mars if my opponent won, that I can tell you. You wouldn't even be thinking about it."

    Donald Trump, March 13th 2018.



  • Registered Users, Registered Users 2 Posts: 9,637 ✭✭✭OmegaGene


    have u burned the cw ovoids yet?

    What’s that got to do with anything

    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 1,951 ✭✭✭6541


    Hi All - I am going to pull the trigger on 2 tonnes of Ovoids from Coal Warehouse. Question, is the quality good again ? Thanks all.


  • Registered Users, Registered Users 2 Posts: 930 ✭✭✭mun1


    Honestly think it must be two different batches of Easyglow because the ton I got is perfect.

    I think it's a 12kw stove we have, it's only been lit regularly the last couple of weeks and we're very happy with it.

    It heats the room and the few towel rads and the rads upstairs and lasts a good while without having to be topped up, no issue with ashes either.

    If it's as bad as some people claim then they should deffo be complaining to the supplier instead of on here.

    Can we not do both.? Ive complained to easyglow , but in fairness to everyone on bargain alerts , (where I’ve got a lot of bargains over the years), its only right i let all other bargain “alerters” know what’s what.


  • Registered Users, Registered Users 2 Posts: 2,144 ✭✭✭pm.


    6541 wrote: »
    Hi All - I am going to pull the trigger on 2 tonnes of Ovoids from Coal Warehouse. Question, is the quality good again ? Thanks all.

    Yeah it's spot on we got 24 ton delivered to the estate again this year and everyone is delighted with the coal all ovids


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  • Registered Users, Registered Users 2 Posts: 9,637 ✭✭✭OmegaGene


    mun1 wrote: »
    Can we not do both.? Ive complained to easyglow , but in fairness to everyone on bargain alerts , (where I’ve got a lot of bargains over the years), its only right i let all other bargain “alerters” know what’s what.


    Shout it from the roof tops if you spent a few hundred and got an inferior product
    What did easyglow say ?
    I’d be curious to see a copy of their reply

    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 8,362 ✭✭✭Rows Grower


    mun1 wrote: »
    Can we not do both.? Ive complained to easyglow , but in fairness to everyone on bargain alerts , (where I’ve got a lot of bargains over the years), its only right i let all other bargain “alerters” know what’s what.

    And it’s only fair to let us know the response too.

    A lot of us got a little compensation from coal warehouse a couple of years back.

    "Very soon we are going to Mars. You wouldn't have been going to Mars if my opponent won, that I can tell you. You wouldn't even be thinking about it."

    Donald Trump, March 13th 2018.



  • Registered Users, Registered Users 2 Posts: 389 ✭✭Dec4


    6541 wrote: »
    Hi All - I am going to pull the trigger on 2 tonnes of Ovoids from Coal Warehouse. Question, is the quality good again ? Thanks all.

    Just got a ton delivered from CW last night, tried a shovel full on the stove last night and it does not disintegrate like the EG stuff.
    Back to the usual standard from CW.


  • Registered Users Posts: 162 ✭✭insullation


    I have been ordering coal from north of the border for a couple of years now with mixed results. But I'd only ever order a ton at any one time. I'd be very wary of ordering anymore than that at any one time. Its completely pot luck with what you are going to get so ordering something like 10 ton at one time is very risky in my opinion. Not saying any of the companies listed here are pop up operations but a lot of coal merchants are pop up operations that operate from a farm yard before been shutdown and they just move to the next farmyard. At a very minimum I'd check to see if they are listed here - https://www.epa.ie/licensing/air/coalbaggingandsolidfuelsupplierregistrations - alarm bells otherwise


  • Registered Users Posts: 42 mph_96


    I bought 1200kg of Hayes Premium Polish coal from "The Dandys" a few months back. I dont live in a smokeless fuel zone or built up area. In my opinion, the coal is very good. It came in 25 kg bags and was very well stacked and wrapped on the pallet. Delivery was very fast and effecient.

    It is way better than polish coal I got a few years back from CW


  • Registered Users Posts: 40 IrishHusk


    IrishHusk wrote: »
    I emailed them yesterday about the poor quality of the small ovoids but have got no reply as of yet. Like other posters have said the amount of ash is at least 50% and the fire dies off very quickly. Unfortunately I got hooked into buying the second ton due to 20 euro reduction offer so have a large pile of this rubbish to get through so very annoyed but live and learn. Luckily I have about 1 ton of Kosy King ovoids left over so can mix them up but would never buy from easy glow again unless they offer some response to my email.

    I got a response from EG last Friday shown below.

    "I am so sorry to hear you are disappointed with your purchase and thank you for your email as this prompted us to fuirther investigate your issue, we would appreciate the opportunity to fix this problem, we are prepared to exchange one your pallets for new product and if you are still not happy with this pallet we are prepared to take whatever steps necessary to fix this problem."

    It would be a lot of work for me to send back a pallet as I have removed all the bags from the pallet and it is stored in my shed so this will not really be a runner for me. I have asked if they would send me a few bags of a different product so I could test and based on that I may order in the future. I am still waiting on a response to this request.

    It may be worthwhile letting them know if you have issues with the ovoids you purchased as I did make reference to this thread when I wrote my original email about the quantity of ash and poor longevity of heat that others have reported here.


  • Registered Users, Registered Users 2 Posts: 498 ✭✭Green Mile


    There is a fuel merchant in Clondlakin, Martin Perry. Does anyone have a number for him? I can’t find it online anywhere.
    Thank you.


  • Registered Users Posts: 171 ✭✭mollymac57


    IrishHusk wrote: »
    I got a response from EG last Friday shown below.

    "I am so sorry to hear you are disappointed with your purchase and thank you for your email as this prompted us to fuirther investigate your issue, we would appreciate the opportunity to fix this problem, we are prepared to exchange one your pallets for new product and if you are still not happy with this pallet we are prepared to take whatever steps necessary to fix this problem."

    It would be a lot of work for me to send back a pallet as I have removed all the bags from the pallet and it is stored in my shed so this will not really be a runner for me. I have asked if they would send me a few bags of a different product so I could test and based on that I may order in the future. I am still waiting on a response to this request.


    It may be worthwhile letting them know if you have issues with the ovoids you purchased as I did make reference to this thread when I wrote my original email about the quantity of ash and poor longevity of heat that others have reported here.

    I’ve emailed them just now to complain about the poor quality. Expect I might get a similar email response. Time will tell


  • Registered Users, Registered Users 2 Posts: 9,637 ✭✭✭OmegaGene


    IrishHusk wrote: »
    I got a response from EG last Friday shown below.

    "I am so sorry to hear you are disappointed with your purchase and thank you for your email as this prompted us to fuirther investigate your issue, we would appreciate the opportunity to fix this problem, we are prepared to exchange one your pallets for new product and if you are still not happy with this pallet we are prepared to take whatever steps necessary to fix this problem."

    It would be a lot of work for me to send back a pallet as I have removed all the bags from the pallet and it is stored in my shed so this will not really be a runner for me. I have asked if they would send me a few bags of a different product so I could test and based on that I may order in the future. I am still waiting on a response to this request.

    It may be worthwhile letting them know if you have issues with the ovoids you purchased as I did make reference to this thread when I wrote my original email about the quantity of ash and poor longevity of heat that others have reported here.

    If you can’t return it due to opening the bags maybe you could negotiate a partial refund for the order as compensation

    The internet isn’t for everyone



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  • Registered Users, Registered Users 2 Posts: 8,362 ✭✭✭Rows Grower


    Sounds like a very fair response from EasyGlow to me, couldn't ask for anything more really.

    "Very soon we are going to Mars. You wouldn't have been going to Mars if my opponent won, that I can tell you. You wouldn't even be thinking about it."

    Donald Trump, March 13th 2018.



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