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The one and only refund thread [READ MOD NOTE BEFORE POSTING]!

12467…37

Comments

  • #152
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Jet2 holidays

    I was in their second batch of cancellations and was informed early April.
    I selected the rebook option and awaited their call.
    They contacted me the Sunday before last. Went through the rebooking for same time in May next year but when it got to applying the discount, I would not be getting the full amount as my new date was after March 2021.
    I was pushing for the full discount rate so said I’d have to think about it and may cancel if they wouldn’t offer it. They told me they would ring back later in week.


    I never received another call but between Tuesday and Wednesday this week, all 4 payments made for holiday have been refunded. With exchange rate difference and my banks fees, I’m down €48 which is absolutely fine.

    Easiest refund process ever :D


  • #153
    limabromac
    Registered Users Posts: 301 ✭✭limabromac


    No update on AIBs chargeback although I saw on #ryanairrefunds on Twitter that someone was successful with a BOI charge back...
    No update from the flightrights people yet...
    And definitely no response from Ryanair...
    I'm thinking of 1000euro is safe in some sort of Christmas club that I will have access to by the end of the year ..( just for my own sanity really)


  • #154
    tom1ie
    Registered Users, Registered Users 2 Posts: 10,735 ✭✭✭✭tom1ie


    so I just got the phone call off just split regarding my final payment balance of €700 which is due tomorrow.
    We are due to fly on 13th June and tui (who the holiday is booked with via just split travel agents) have cancelled all holidays up to the 11th June.
    So ive been told I have to pay the €700 or its seen as me cancelling the holiday. if this is the case I will get lose my €600 deposit but the remaining €1900 ive paid to date will be refunded, they don't know when as they cant get to the office and it depends on tui.
    If I pay the €700 (which I don't want to do as I know we wont be going), when the holiday is cancelled, I am entitled to the whole lot back, however I don't know when I will receive this money. I reckon TUI will drag their heels and wait until the legislation is changed and then give back vouchers.
    so:
    option 1: don't pay the 700, lose 600 deposit, get in the q for 1900 cash back.
    option 2: pay 700, when holiday is cancelled, request refund and hopefully get cash back.
    I need to let just split know tomorrow, what do ya think?


  • #155
    Living Off The Splash
    Registered Users, Registered Users 2 Posts: 2,131 ✭✭✭Living Off The Splash


    Does anyone know why Ryanair are still selling multiple destinations for the end of May, June and onwards, despite saying that most of their fleet will be grounded until mid July?


  • #156
    Lex Luthor
    Registered Users, Registered Users 2 Posts: 11,220 ✭✭✭✭Lex Luthor


    Living Off The Splash wrote: »
    Does anyone know why Ryanair are still selling multiple destinations for the end of May, June and onwards, despite saying that most of their fleet will be grounded until mid July?

    Nobody is booking I'd imagine

    Probably say they havent got around to updating that side as busy with other issues and low staff, etc


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  • #157
    Ozark2020
    Registered Users Posts: 19 ✭Ozark2020


    Does anyone have the same experience as the following ! I think it’s deliberate on the part of aer lingus ! Was calling Aer lingus customer service today (futile I know) always seem be transferred to a North American back office, never irish support now (guess most irish ground staff furloughed)
    Looking for an update on the status of my refund , the call quality was appalling, this is not the first time I have experienced with aer lingus, my network coverage is reliable and clear. I think this is a deliberate effort by AL to frustrate customers from callling! It truly is frustrating and tiring having to repeat your details ad nauseum!

    Anyways the same spiel was trotted off by agent, it may as well have been a robot on the other end of the phone. They will raise the issue with another department to expedite the refund...... allow for another 1 -2 weeks.


  • #158
    Living Off The Splash
    Registered Users, Registered Users 2 Posts: 2,131 ✭✭✭Living Off The Splash


    Lex Luthor wrote: »
    Nobody is booking I'd imagine

    Probably say they havent got around to updating that side as busy with other issues and low staff, etc

    or maybe they are hoping that their customers cancel......then they don't have to make refunds?


  • #159
    Wuff Wuff
    Closed Accounts Posts: 1,429 ✭✭✭Wuff Wuff


    Ozark2020 wrote: »
    They will raise the issue with another department to expedite the refund...... allow for another 1 -2 weeks.

    i got told that and my refund was recevied within a week (well 7 working days and allowing for bank holiday)

    seemed to be an irish number i got through on as your man had a Dublin accent and the line quality was fine.


  • #160
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    Living Off The Splash wrote: »
    Does anyone know why Ryanair are still selling multiple destinations for the end of May, June and onwards, despite saying that most of their fleet will be grounded until mid July?

    As long as the flights are scheduled customers cannot request a refund.

    Are they are flattening the curve?

    The other nice financial benefit for Ryanair is that some confused passengers may cancel the flight and loose the chance of a refund.


  • #161
    ankaragucu
    Registered Users Posts: 490 ✭✭ankaragucu


    Just an update.......
    I today received another email from Aer Lingus and they have tweaked things again.The offer of the voucher is back for flights departing up to June 30th.We were due to go on June 17th and they told me just yesterday the flight was still operating and that it wasnt cancelled and as such we could re book or cancel and lose our money.The voucher was not offered for our flight date but now, as per todays email the voucher is on offer again for flights up to June 30th.
    We've already accepted one voucher for a cancelled trip at Easter so not keen to take another one.If we wait to see if the flight is cancelled and then it isnt, can we still claim a voucher rather than travel, which we wont be.


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  • #162
    tom1ie
    Registered Users, Registered Users 2 Posts: 10,735 ✭✭✭✭tom1ie


    tom1ie wrote: »
    so I just got the phone call off just split regarding my final payment balance of €700 which is due tomorrow.
    We are due to fly on 13th June and tui (who the holiday is booked with via just split travel agents) have cancelled all holidays up to the 11th June.
    So ive been told I have to pay the €700 or its seen as me cancelling the holiday. if this is the case I will get lose my €600 deposit but the remaining €1900 ive paid to date will be refunded, they don't know when as they cant get to the office and it depends on tui.
    If I pay the €700 (which I don't want to do as I know we wont be going), when the holiday is cancelled, I am entitled to the whole lot back, however I don't know when I will receive this money. I reckon TUI will drag their heels and wait until the legislation is changed and then give back vouchers.
    so:
    option 1: don't pay the 700, lose 600 deposit, get in the q for 1900 cash back.
    option 2: pay 700, when holiday is cancelled, request refund and hopefully get cash back.
    I need to let just split know tomorrow, what do ya think?


    any takers? :)


  • #163
    Messi19
    Registered Users Posts: 744 ✭✭✭Messi19


    Living Off The Splash wrote: »
    or maybe they are hoping that their customers cancel......then they don't have to make refunds?

    More likely that they're taking bookings for flights that are unlikely to take off. Revenue rolls in and more people suckered


  • #164
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    tom1ie wrote: »
    so I just got the phone call off just split regarding my final payment balance of €700 which is due tomorrow.
    We are due to fly on 13th June and tui (who the holiday is booked with via just split travel agents) have cancelled all holidays up to the 11th June.
    So ive been told I have to pay the €700 or its seen as me cancelling the holiday. if this is the case I will get lose my €600 deposit but the remaining €1900 ive paid to date will be refunded, they don't know when as they cant get to the office and it depends on tui.
    If I pay the €700 (which I don't want to do as I know we wont be going), when the holiday is cancelled, I am entitled to the whole lot back, however I don't know when I will receive this money. I reckon TUI will drag their heels and wait until the legislation is changed and then give back vouchers.
    so:
    option 1: don't pay the 700, lose 600 deposit, get in the q for 1900 cash back.
    option 2: pay 700, when holiday is cancelled, request refund and hopefully get cash back.
    I need to let just split know tomorrow, what do ya think?

    The real concern here is bonding.
    I have no idea if you are covered if Just Split or TUI go wallop.
    There are EU directives so hopefully you are ok.
    CAR licences these folks so they should have some idea of the bonding situation.
    "Bonded. For your protection. Aviation Regulation Licence No TA0297."

    If you are fully bonded then this looks like a €100 bet.

    Option 1 You definitely loose €600.
    Option 2 You pay an extra €100 and get all your money back eventually.


  • #165
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    ankaragucu wrote: »
    Just an update.......
    I today received another email from Aer Lingus and they have tweaked things again.The offer of the voucher is back for flights departing up to June 30th.We were due to go on June 17th and they told me just yesterday the flight was still operating and that it wasnt cancelled and as such we could re book or cancel and lose our money.The voucher was not offered for our flight date but now, as per todays email the voucher is on offer again for flights up to June 30th.
    We've already accepted one voucher for a cancelled trip at Easter so not keen to take another one.If we wait to see if the flight is cancelled and then it isnt, can we still claim a voucher rather than travel, which we wont be.

    If they fly and you don't show you loose the fare.

    Aer Lingus are playing silly games by not officially cancelling flights.
    A lot of flights are shown as "sold out" when in reality there is no plan to fly.
    They hope that will get people to take vouchers.

    The first thing you need to check is this flight flying.
    Check using the booking process to see if the flight is classed as sold out.

    Then check www.flightaware.com to see history.
    Highly highly that it hasn't flown since March.

    If the flights is showing as sold out and has not flown recently then just sit tight.

    Keep an eye on the flight just in case they decide to fly.

    If they decide to fly you take the voucher or rebook to a new flight that is very unlikely to fly.
    There is no fee but the fare difference has to be paid.

    If they don't fly you apply for a cash refund and follow the the guide.
    https://www.boards.ie/vbulletin/showthread.php?t=2058073208

    Again the same question why does the Commission for (no) Aviation Regulation allow this sort of BS to continue?


  • #166
    Lex Luthor
    Registered Users, Registered Users 2 Posts: 11,220 ✭✭✭✭Lex Luthor


    ankaragucu wrote: »
    Just an update.......
    I today received another email from Aer Lingus and they have tweaked things again.The offer of the voucher is back for flights departing up to June 30th.We were due to go on June 17th and they told me just yesterday the flight was still operating and that it wasnt cancelled and as such we could re book or cancel and lose our money.The voucher was not offered for our flight date but now, as per todays email the voucher is on offer again for flights up to June 30th.
    We've already accepted one voucher for a cancelled trip at Easter so not keen to take another one.If we wait to see if the flight is cancelled and then it isnt, can we still claim a voucher rather than travel, which we wont be.

    by doing that they are showing their hand as they know that flight will be cancelled and they are trying to lock people into vouchers before it has to be cancelled

    as you say, if you wait you still have option to take a voucher if thats what you want, no need to commit to one now


  • #167
    Lex Luthor
    Registered Users, Registered Users 2 Posts: 11,220 ✭✭✭✭Lex Luthor


    Messi19 wrote: »
    More likely that they're taking bookings for flights that are unlikely to take off. Revenue rolls in and more people suckered

    you would be really stupid to book a flight now for May/Jun


  • #168
    keithb93
    Registered Users Posts: 309 ✭✭keithb93


    We have a flight to las Vegas in September with KLM. Delta has cancelled one of the flights twice. I have been pressing KLM for a full refund but now they have come back and said that my tickets are non refundable and they can offer a voucher or refund taxes only. Are they correct? It's 1500 euro worth of flights that we could use now, rather than waiting 12 months for the vouchers to expire to claim the refund.


  • #169
    Lex Luthor
    Registered Users, Registered Users 2 Posts: 11,220 ✭✭✭✭Lex Luthor


    keithb93 wrote: »
    We have a flight to las Vegas in September with KLM. Delta has cancelled one of the flights twice. I have been pressing KLM for a full refund but now they have come back and said that my tickets are non refundable and they can offer a voucher or refund taxes only. Are they correct? It's 1500 euro worth of flights that we could use now, rather than waiting 12 months for the vouchers to expire to claim the refund.

    unless KLM cancel, you are not entitled to a refund so you just need to wait

    whens the flight?


  • #170
    keithb93
    Registered Users Posts: 309 ✭✭keithb93


    Lex Luthor wrote: »
    unless KLM cancel, you are not entitled to a refund so you just need to wait

    whens the flight?

    Right now the flight over leaves us in new York as the second leg of the flight has been cancelled. Do I have to wait for every flight to be cancelled? There 2 legs each way so 4 separate flight.
    Flight is 9th September


  • #171
    tom1ie
    Registered Users, Registered Users 2 Posts: 10,735 ✭✭✭✭tom1ie


    paddy19 wrote: »
    The real concern here is bonding.
    I have no idea if you are covered if Just Split or TUI go wallop.
    There are EU directives so hopefully you are ok.
    CAR licences these folks so they should have some idea of the bonding situation.
    "Bonded. For your protection. Aviation Regulation Licence No TA0297."

    If you are fully bonded then this looks like a €100 bet.

    Option 1 You definitely loose €600.
    Option 2 You pay an extra €100 and get all your money back eventually.

    Thanks paddy
    This is exactly the way we are looking at it.
    They have since come back with option 3:
    We don’t have to pay 700 tomorrow but they’ll book the same holiday in July of 2021 for same price and we pay remaining 4 weeks before flight.
    Again though the bonding comes into play. At least if we go with this we don’t pay 700, don’t lose our deposit, bank a holiday for next year, if they go bust we fall back on bonding as we would’ve done otherwise.


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  • #172
    JimmyCorkhill
    Registered Users Posts: 373 ✭✭JimmyCorkhill


    Have return flights to the UK booked with Ryanair.


    Flight over this Sunday morning is still going ahead :rolleyes: but flight home on Monday has been cancelled (requested a refund for this).


    Any way I can get a refund for the flight that is still departing on Sunday?

    Thanks


  • #173
    Wuff Wuff
    Closed Accounts Posts: 1,429 ✭✭✭Wuff Wuff


    JimmyCorkhill wrote: »
    Have return flights to the UK booked with Ryanair.


    Flight over this Sunday morning is still going ahead :rolleyes: but flight home on Monday has been cancelled (requested a refund for this).


    Any way I can get a refund for the flight that is still departing on Sunday?

    Thanks

    Are they on the same booking?


  • #174
    Lashes28
    Registered Users, Registered Users 2 Posts: 1,787 ✭✭✭Lashes28


    paddy19 wrote: »
    Obviously difficult situation for everyone, school, schooltours.ie and providers.

    The good news is that Schooltours.ie are licenced by the Commission for Aviation Regulation (CAR) and are an Irish owned comapny. They seem to be in good financial shape. The parent company World Travel Centre Holding Limited seems to have low external debt. Their accounts are up to date (31 Oct 2019) see attached.

    Some comfort from our old friend EU261 which allows recovery for the air fare direct from the airline if things get really bad.

    I have no idea about tour company bonding position. Might be worth emailing CAR at info@aviationreg.ie since they are the licencing authority.

    I think your best best is to sit tight and be comforted that even in the worst case you will be able to recover the airfare.

    Keep us updated on how it goes.

    So just got word from the school all bar 75euro will be refunded. The hold up was getting refunds back from easyJet as they were meant to be flying out of Belfast.


  • #175
    Wolftown
    Registered Users Posts: 168 ✭✭Wolftown


    Just received my refund from Aer Lingus. Applied the 17th March so was a long time coming. Came through in multiple payments, I'm not sure why but I've received the full amount. I found emailing them to be absolutely useless, a few phone calls seemed to progress it.


  • #176
    Cape Clear
    Registered Users, Registered Users 2 Posts: 2,680 ✭✭✭Cape Clear


    Cape Clear wrote: »
    I paid a deposit to Supervalu getaway breaks in February for accommodation at Easter. The hotel was closed per government restrictions. I have requested a refund of deposit and processing fees which they have come back with the below response.

    Unfortunately we can't refund deposits as per our cancellation policy but we can offer free transfers of date and also put your deposit on hold until you are ready to travel again? We're in line with all other tourism provider's

    Here is their cancellation policy per the booking email

    Cancellations can be made with the hotel up to 48 hours in advance of arrival by using the link below in your email booking confirmation. Changes to bookings can only be made by calling the Call Centre on 0818 22 00 88, Monday - Friday, 9 a.m. - 5:30 p.m. For cancellations within this time, or in the case of a no show, the first nights stay will be charged by the hotel. All deposits and booking fees are non-refundable.

    I didn't cancel the break but am I entitled to a refund instead of these guys holding my funds indefinitely?

    Update following a threat to take the matter to the SCC Supervalu Getaway Breaks agreed to a full refund of deposit and processing fees on Wednesday, the funds landed in my account this morning.


  • #177
    IrishHomer
    Registered Users, Registered Users 2 Posts: 2,973 ✭✭✭IrishHomer


    A week ago Ryanair cancelled my return flights for 21st May. I immediately applied for a refund found it a pain in the arse having to fill in do much details all over again but anyway I did it.

    Last night and this morning I'm being bombarded by Ryanair emails and texts telling me the flight has been cancelled and I can apply for rescheduling or refund.

    I already applied for a refund so I assume I should ignore these notifications and sit tight until my refund is paid?


  • #178
    otnomart
    Registered Users, Registered Users 2 Posts: 4,065 ✭✭✭otnomart


    IrishHomer wrote: »
    A week ago Ryanair cancelled my return flights for 21st May. I immediately applied for a refund found it a pain in the arse having to fill in do much details all over again but anyway I did it.

    Last night and this morning I'm being bombarded by Ryanair emails and texts telling me the flight has been cancelled and I can apply for rescheduling or refund.

    I already applied for a refund so I assume I should ignore these notifications and sit tight until my refund is paid?


    i have just had a similar issue.
    I tried to re-submit the refund request from the link in the most recent email, and got the message that refund request was already submitted.
    So it is in their system.

    The most recent emails they sent must be due to a bug from their end.


  • #179
    JTMan
    Registered Users, Registered Users 2 Posts: 5,542 ✭✭✭JTMan


    I phoned CAR this morning to chase.

    On 17 April CAR had requested an email from Aer Lingus, I sent it back to them on 17 April but they had not opened the email that I sent. They have opened it this morning over the phone, started the case and have told me that it can take up to 3 months to reach an agreement with the airline. Moral of the story: Ring CAR if you hear nothing.

    Meanwhile, Aer Lingus have until 15 May to reply to the SCC to my case. Aer Lingus have until 5 June to reply to Revolut/Visa to my charge back.

    The saga continues.


  • #180
    JimmyCorkhill
    Registered Users Posts: 373 ✭✭JimmyCorkhill


    Wuff Wuff wrote: »
    Are they on the same booking?

    Hi, Yes they are on the same booking.

    I only applied for the refund on the return flight as it was the flight that was cancelled & I was emailed about.

    Thanks


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  • #181
    Caranica
    Registered Users, Registered Users 2 Posts: 10,141 ✭✭✭✭Caranica


    The State will guarantee refunds for package holidays, in the form of credit notes.

    This is kinda bizarre but reassuring at the same time.

    https://www.independent.ie/irish-news/state-to-guarantee-refunds-for-package-holidays-in-form-of-credit-notes-39192572.html


  • #182
    Neamhshuntasach
    Registered Users, Registered Users 2 Posts: 2,171 ✭✭✭Neamhshuntasach


    Does anybody know how much notice Aer Lingus are giving for flight cancellations? I have a flight on May 24th and I haven't got an cancellation email yet. Just this morning I got the usual apply for a refund one. I check flight history and flight hasn't flown since March.

    Also have a Ryanair flight for a later date and got a cancellation email yesterday. Seems Aer Lingus are quite slow to announce. Probably hoping people take the voucher option the closer it gets in fear the flight might go.


  • #183
    limabromac
    Registered Users Posts: 301 ✭✭limabromac


    Neamhshuntasach wrote: »
    Does anybody know how much notice Aer Lingus are giving for flight cancellations? I have a flight on May 24th and I haven't got an cancellation email yet. Just this morning I got the usual apply for a refund one. I check flight history and flight hasn't flown since March.

    Also have a Ryanair flight for a later date and got a cancellation email yesterday. Seems Aer Lingus are quite slow to announce. Probably hoping people take the voucher option the closer it gets in fear the flight might go.

    It depends on where you are flying. They still might be operating the flight if it is to the UK.
    AL are slower than Ryanair. The 24th is just over the two week mark so they could still cancel in the next few days...don't check in and wait and they more than likely will cancel .but it is a waiting game...


  • #184
    Neamhshuntasach
    Registered Users, Registered Users 2 Posts: 2,171 ✭✭✭Neamhshuntasach


    limabromac wrote: »
    It depends on where you are flying. They still might be operating the flight if it is to the UK.
    AL are slower than Ryanair. The 24th is just over the two week mark so they could still cancel in the next few days...don't check in and wait and they more than likely will cancel .but it is a waiting game...

    It's to Faro, Portugal. March 28th was the last flight out. 29th for the return leg. I'm in no rush for the refunded cash. As long as I get it at some stage. I'm guessing any potential change to refund laws can't be retrospectively applied.


  • #185
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    Caranica wrote: »
    The State will guarantee refunds for package holidays, in the form of credit notes.

    This is kinda bizarre but reassuring at the same time.

    https://www.independent.ie/irish-news/state-to-guarantee-refunds-for-package-holidays-in-form-of-credit-notes-39192572.html

    Kinda bizarre and reassuring is right.

    The mandatory voucher will be limited to 6 months and to "Irish-registered travel agents and tour operations "
    who "in circumstances where they are not able to provide a cash refund or a full cash refund"
    but the EU Travel Package Directive will still apply.

    Reassuring:
    Voucher is guaranteed by the state.

    Limited to 6 months.

    No mandatory interest free loan from passengers to cash rich Aer Lingus and Ryanair.

    Bizarre:
    Were Irish travel agents and tour operators not guaranteed under bonding schemes already?

    Agents and operators will have to publicly declare that they can't refund customers.
    That would be the kiss of death for any future business and it only lasts for 6 months.

    I think Boards can claim some credit for taking the cash rich airlines out of this mandatory voucher law.

    In fairness the travel agents were screwed by the airlines as much as the consumers.
    The airlines unilaterally shut down the automated refund system.

    Remember that the flights cost of any holiday can be pursued directly from the airlines
    and through the SCC and www.flightrights.ie even if the holiday was booked through a travel agent.


  • #186
    limabromac
    Registered Users Posts: 301 ✭✭limabromac


    Neamhshuntasach wrote: »
    It's to Faro, Portugal. March 28th was the last flight out. 29th for the return leg. I'm in no rush for the refunded cash. As long as I get it at some stage. I'm guessing any potential change to refund laws can't be retrospectively applied.

    Fingers crossed that they cancel it for you.. .

    leo did say that any law couldn't be retrospectively applied however his party also signed a letter to the EU asking for the law to be changed so it looks like anything is possible...


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  • #187
    limabromac
    Registered Users Posts: 301 ✭✭limabromac


    I called AIB yesterday to get an update on the chargeback nearly 3 weeks ago and they gave me an email to send all my evidence in that I have tried for a refund from ryanair. They didn't give much hope as they stipulated that it is a long process..but at least it's something to do...

    Regarding flightrights..they also called yesterday to say that they hadn't started the claim process yet but that they were extremely busy but that my claim is valid and should be successful. She stated the case should take around 3 months.


  • #188
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,545 Mod ✭✭✭✭Sheep Shagger


    Budget travel have told us the balance of our June holiday to Spain will not have to be paid and as soon a Ryanair cancel the flights (thought they said had but they are still on the app) it will trigger a refund.


  • #189
    kelzer
    Registered Users, Registered Users 2 Posts: 232 ✭✭kelzer


    We had booked return flights to Mexico through etravel.ie which were cancelled for departure 28th May. They only offered a cash refund of 134 euro for both tickets (they said the tickets were booked as non-refundable and we are just entitled to the tax portion). This was before the introduction of the state guarantee credit note.

    My questions is will this new guarantee scheme mean we can still only claim the 134 back or would we be entitled to the full amount? They did say we can reschedule the flights and they will not charge a rebooking fee, only price difference to pay.


  • #190
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,545 Mod ✭✭✭✭Sheep Shagger


    kelzer wrote: »
    We had booked return flights to Mexico through etravel.ie which were cancelled for departure 28th May. They only offered a cash refund of 134 euro for both tickets (they said the tickets were booked as non-refundable and we are just entitled to the tax portion). This was before the introduction of the state guarantee credit note.

    My questions is will this new guarantee scheme mean we can still only claim the 134 back or would we be entitled to the full amount? They did say we can reschedule the flights and they will not charge a rebooking fee, only price difference to pay.

    The airline broke the contract not you, you are entitled a a 100% refund.


  • #191
    limabromac
    Registered Users Posts: 301 ✭✭limabromac


    kelzer wrote: »
    We had booked return flights to Mexico through etravel.ie which were cancelled for departure 28th May. They only offered a cash refund of 134 euro for both tickets (they said the tickets were booked as non-refundable and we are just entitled to the tax portion). This was before the introduction of the state guarantee credit note.

    My questions is will this new guarantee scheme mean we can still only claim the 134 back or would we be entitled to the full amount? They did say we can reschedule the flights and they will not charge a rebooking fee, only price difference to pay.

    Most places changed their non refundable clauses as covid 19 was an unprecedented unforeseeable event so maybe question their refund policy again and ask them about the state gaurantee as they might claim the money back under this new scheme...the flights are the 28th May so they are in the future so they should be covered ...(in my eyes everything is covered and no one should be out of pocket but that's just my view)


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  • #192
    kelzer
    Registered Users, Registered Users 2 Posts: 232 ✭✭kelzer


    limabromac wrote: »
    Most places changed their non refundable clauses as covid 19 was an unprecedented unforeseeable event so maybe question their refund policy again and ask them about the state gaurantee as they might claim the money back under this new scheme...the flights are the 28th May so they are in the future so they should be covered ...(in my eyes everything is covered and no one should be out of pocket but that's just my view)

    If they still say no is that the end of the line or can I escalate it elsewhere?


  • #193
    limabromac
    Registered Users Posts: 301 ✭✭limabromac


    kelzer wrote: »
    If they still say no is that the end of the line or can I escalate it elsewhere?

    Ask for their response and reasons in writing. Are they going to claim the money they've lost back from the govt guarantee (if so then that is your money)

    Maybe you could take the response to the small claims court if it's under 2000... Have you received the refund already and have you agreed to accept the refund?

    Maybe a complaint to the consumer regulation authority?
    Or can you open a chargeback on your credit/debit card...

    .there is some great info provided by paddy19 on the scc process on a sticky at the start of this thread too...it may help...

    Hope this helps. : )


  • #194
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    kelzer wrote: »
    We had booked return flights to Mexico through etravel.ie which were cancelled for departure 28th May. They only offered a cash refund of 134 euro for both tickets (they said the tickets were booked as non-refundable and we are just entitled to the tax portion). This was before the introduction of the state guarantee credit note.

    My questions is will this new guarantee scheme mean we can still only claim the 134 back or would we be entitled to the full amount? They did say we can reschedule the flights and they will not charge a rebooking fee, only price difference to pay.

    Let's be absolutely clear.
    If the airline cancelled the flights,
    you are entitled to a full cash refund
    of the full amount you paid, including tax and charges.

    (The non-refundable clause only applies if you cancelled the flight.)

    This has nothing to do with the state scheme.

    You can reference the following statement from the
    Commission for Aviation Regulation who have licenced etravel.ie (TA0548).

    If your flight is cancelled - regardless of when you are notified of the cancellation
    - your air carrier must offer you the choice between:
    1. re-routing as close as possible to the original departure time;
    2. re-routing at a later date; or
    3. a refund of the cost of the unused flight ticket."

    https://www.flightrights.ie/passenger-rights/cancellations.19.html


  • #195
    D8 boy
    Registered Users Posts: 54 ✭✭D8 boy


    I was due to fly with Ryanair at the end of March. They cancelled the flight, I applied for a refund with some difficulties on their online form, and then later got the email offering a voucher. I ignored this and applied to BOI for a chargeback on my credit card. They don't make it an easy process; you have to printout a form and all the supporting documents and post it to them. I heard nothing from BOI in 2.5 weeks but I notice that the amount has been credited back to my card. So thank you Bank of Ireland!
    I paid via Paypal for another FR flight which was cancelled. Fingers crossed...


  • #196
    Living Off The Splash
    Registered Users, Registered Users 2 Posts: 2,131 ✭✭✭Living Off The Splash


    Ryanair announced a Sale for flights in 2021 to some destinations. I had a quick browse for autumn 2021. Prices similar to normal autumn destinations....maybe up 10%. Then I had a look at the prices for spring 2021....much higher than normal.
    It looks to me that you will be adding a lot of money to the voucher that you got for your cancelled 2020 flights.


  • #197
    murphaph
    Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭murphaph


    AL sent me the one automated email when I lodged refund request. That was just over a month ago. Nothing since. Tried one last time on facebook today and they never responded. I will instigate a chargeback with my bank tomorrow (DKB, German bank, so hopefully they couldn't care less about some shady Irish airline). Very disappointed in AL.


  • #198
    GenuineFan
    Registered Users, Registered Users 2 Posts: 163 ✭✭GenuineFan


    I had booked a holiday to Dubai with Emirates Holidays for the end of March. They offered me the options to change the dates, receive a voucher or contact my travel insurance for a refund. I thought this was a bit iffy, but I contacted VHI Multitrip and started the process which they agreed to, which I thought was a bit odd. I eventually got a letter from VHI Multitrip saying that Emirates Holidays were liable for the refund. I rang Emirates Holidays and there was no issue and they said they would refund me. I received the refund today.


  • #199
    random_banter
    Registered Users, Registered Users 2 Posts: 614 ✭✭✭random_banter


    Has anyone received a (COVID related) Aer Lingus Voucher recently? Applied on the 20th March, got an acknowledgement email two weeks later, nothing since. Was v. happy to support them and rebook with the voucher at a future date, but this delay is taking the mick.

    Was hoping to send a follow up email today to ask, but it says not to contact them unless I have a flight within 72 hours and there's no email address given either. How have people been following up with AL? By phone?


  • #200
    Muscles Schultz
    Banned (with Prison Access) Posts: 302 ✭✭Muscles Schultz


    random_banter wrote: »
    Has anyone received a (COVID related) Aer Lingus Voucher recently? Applied on the 20th March, got an acknowledgement email two weeks later, nothing since. Was v. happy to support them and rebook with the voucher at a future date, but this delay is taking the mick.

    Was hoping to send a follow up email today to ask, but it says not to contact them unless I have a flight within 72 hours and there's no email address given either. How have people been following up with AL? By phone?

    What’s the rush?


  • #201
    murphaph
    Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭murphaph


    Muscles Schultz wrote: »
    What’s the rush?
    The potential bankruptcy of the airline. If you owed them money do you think their accounts department would be saying "what's the rush?"

    IMO they are not processing claims as quickly as possible. They are stalling, hoping for some legislation that lets them out of their current legal responsibility.

    The very least they could do is tell you which case numbers they are currently processing. Why don't they do that so people see roughly how many cases are being processed? It's too transparent for them.


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