Did the same and cancelled after at least 25 years with them. Got Vodafone installed today, very happy with it so far, at almost 1/3 the cost of VM
I also see that VM have removed the Boards "Talk to..." section since yesterday. The boardsie VM reps were the only way to get something done.
Glad to be rid of this company!!
I am supposed to be getting it installed today, but the engineer hasn’t showed up yet.