Pixel 5

skodacb · 25-10-2020 11:53am

Money has finally been retaken ordered October 4th which delivery scheduled for the 10th to 11th of November hopefully I'll have it this week going well

25-10-2020 12:04pm

skodacb wrote: »

Money has finally been retaken ordered October 4th which delivery scheduled for the 10th to 11th of November hopefully I'll have it this week going well

Which colour is that? Still nothing on my order from September 30th.

skodacb · 25-10-2020 12:11pm

Basil3 wrote: »

Which colour is that? Still nothing on my order from September 30th.

Sorry should have mentioned it's the Sorta Sage.

My order status however still says the same at the moment not yet dispatched.

dar83 · 25-10-2020 2:56pm

My money is being taken again as well, just checked the credit card and it's pending again. So I'm guessing postage to possibly occur tomorrow then!

Sorta Sage order as well.

25-10-2020 4:46pm

I ordered on the 4th too, for a Black one though.
Money is still resting in my account

Phat Cat · 25-10-2020 9:57pm

[Deleted User] wrote: »

I ordered on the 4th too, for a Black one though.
Money is still resting in my account

Same here, I ordered a Just Black on Oct 4 and they haven't taken money from my account yet and I'm still waiting for it to be dispatched. My estimated shipping date is 18-19 but I'm praying it won't be that long because that's pretty ridiculous if true.

By the way, I saw a user on Reddit mention that there was a deadline of 45 days after the purchase date to claim the headphones. I know of the 14 day after purchase claims window but that's the first I've heard of a deadline! I asked on Google Support earlier today but the person I was talking too wasn't helpful at all and kept on copying and pasting the info that's already on their website and telling me to wait for a dispatch notification. It's all pretty head wrecking.

25-10-2020 10:03pm

Phat Cat wrote: »

Same here, I ordered a Just Black on Oct 4 and they haven't taken money from my account yet and I'm still waiting for it to be dispatched. My estimated shipping date is 18-19 but I'm praying it won't be that long because that's pretty ridiculous if true.

By the way, I saw a user on Reddit mention that there was a deadline of 45 days after the purchase date to claim the headphones. I know of the 14 day after purchase claims window but that's the first I've heard of a deadline! I asked on Google Support earlier today but the person I was talking too wasn't helpful at all and kept on copying and pasting the info that's already on their website and telling me to wait for a dispatch notification. It's all pretty head wrecking.

It would be from the day you receive it, not the day you order. You haven't purchased it until you've paid. Regardless, you'll easily be able to claim in time. A lot of people here ordered the headphones as soon as the phone was shipped.

Phat Cat · 25-10-2020 10:41pm

Basil3 wrote: »

It would be from the day you receive it, not the day you order. You haven't purchased it until you've paid. Regardless, you'll easily be able to claim in time. A lot of people here ordered the headphones as soon as the phone was shipped.

I checked out the promotion page just there and it clearly states that you'll need to submit your claim for the headphones within 45 days of the order date.

14 days from the order date before submitting your claim.
When the wait period is over, submit your claim (select United Kingdom or Ireland) for your free Bose QC 35 II headphones. You'll need to do this within 45 days of the order date.

25-10-2020 10:54pm

Phat Cat wrote: »

I checked out the promotion page just there and it clearly states that you'll need to submit your claim for the headphones within 45 days of the order date.

I wouldn't worry about it. I spoke to customer care a while back, and they said as long as you ordered within the dates stated, you'd get the headphones. I'd expect yours will get shipped in the next batch of black ones.

I'm already at 25 days since my pre-order, and I'm not concerned.

Meesared · 26-10-2020 1:10am

dar83 wrote: »

My money is being taken again as well, just checked the credit card and it's pending again. So I'm guessing postage to possibly occur tomorrow then!

Sorta Sage order as well.

Still no update on mine, though mines a Black one, ordered mine on September 30th

skodacb · 26-10-2020 7:12am

Meesared wrote: »

Still no update on mine, though mines a Black one, ordered mine on September 30th

Hopefully you'll see movement this week with more batches being shipped from Foxconn.

I just checked my order and I can no longer cancel so it looks certain I will have delivery this week.

dar83 · 26-10-2020 1:54pm

Just got my dispatched notice! Delivery tomorrow or Wednesday according to their estimates.

dan786 · 26-10-2020 2:12pm

I ordered 2nd Black on 16th October and the cancel option was gone this morning and payment taken now. So expecting this week. Estimate was last week of November.

26-10-2020 2:21pm

dan786 wrote: »

I ordered 2nd Black on 16th October and the cancel option was gone this morning and payment taken now. So expecting this week. Estimate was last week of November.

Man, that's crazy. I ordered black more than 2 weeks before then

dan786 · 26-10-2020 2:32pm

Basil3 wrote: »

Man, that's crazy. I ordered black more than 2 weeks before then

My 1st Black one ordered on 4th was delivered last week.

Meesared · 26-10-2020 2:34pm

Basil3 wrote: »

Man, that's crazy. I ordered black more than 2 weeks before then

Not got anything here either

26-10-2020 4:12pm

Did anyone order and pay with Revolut?

After almost 2 hours on live chat, with escalation to other teams etc, I've been told that my order from September 30th was cancelled and I need to contact my financial institution. Weird, because I was never told there was an issue with payment, and haven't been contacted by Google or Revolut. Plenty of funds available as well.

cassette50 · 26-10-2020 5:23pm

Deleted User wrote: »

I ordered on the 4th too, for a Black one though.
Money is still resting in my account

I'm in the same boat, ordered on the same date and waiting for the money to be taken.

So many better phones released in the meantime but my main reason for purchasing the Pixel is the camera.

26-10-2020 6:04pm

cassette50 wrote: »

I'm in the same boat, ordered on the same date and waiting for the money to be taken.

So many better phones released in the meantime but my main reason for purchasing the Pixel is the camera.

I dunno. It's a weird one. Order doesn't say cancelled on the store. No email to say it was cancelled. Revolut told me a payment request from them wasn't rejected.....yet they are telling me the order was cancelled on October 7th.

skodacb · 26-10-2020 8:05pm

Basil3 wrote: »

Did anyone order and pay with Revolut?

After almost 2 hours on live chat, with escalation to other teams etc, I've been told that my order from September 30th was cancelled and I need to contact my financial institution. Weird, because I was never told there was an issue with payment, and haven't been contacted by Google or Revolut. Plenty of funds available as well.

Ordered and paid with Revolut which is connected to Google Pay, I made sure I used the proper card(physical) not the disposable ones and had no issue with them taking pre-authorization, returning it 7 days later and then taking it from my account again yesterday.

26-10-2020 8:07pm

skodacb wrote: »

Ordered and paid with Revolut which is connected to Google Pay, I made sure I used the proper card(physical) not the disposable ones and had no issue with them taking pre-authorization, returning it 7 days later and then taking it from my account again yesterday.

Yeah, it actually makes no sense. I used a physical card and they took the initial payment which was returned I'm not sure how he came to the conclusion the order was cancelled without anything to say it actually is. Guess I'll just leave it for now and see what happens.

WoollyRedHat · 26-10-2020 10:05pm

Basil3 wrote: »

Did anyone order and pay with Revolut?

After almost 2 hours on live chat, with escalation to other teams etc, I've been told that my order from September 30th was cancelled and I need to contact my financial institution. Weird, because I was never told there was an issue with payment, and haven't been contacted by Google or Revolut. Plenty of funds available as well.

Same thing happened to me but different bank. Got order received notification email and then when I went to track the order it said order had been cancelled. I rang Vodafone and was told it was a systems error and there was nothing they could do. Quite annoyed as now I miss out on the promotional offer...

26-10-2020 10:23pm

WoollyRedHat wrote: »

Same thing happened to me but different bank. Got order received notification email and then when I went to track the order it said order had been cancelled. I rang Vodafone and was told it was a systems error and there was nothing they could do. Quite annoyed as now I miss out on the promotional offer...

Yeah, that's just Vodafone being Vodafone. That's par for the course with them. I wouldn't expect the same from Google.

WoollyRedHat · 26-10-2020 10:31pm

Basil3 wrote: »

Yeah, that's just Vodafone being Vodafone. That's par for the course with them. I wouldn't expect the same from Google.

Sorry missed mention of Google, hope they honor the offer for you!

Idleater · 27-10-2020 10:13am

Basil3 wrote: »

Did anyone order and pay with Revolut?

After almost 2 hours on live chat, with escalation to other teams etc, I've been told that my order from September 30th was cancelled and I need to contact my financial institution. Weird, because I was never told there was an issue with payment, and haven't been contacted by Google or Revolut. Plenty of funds available as well.

I'm in the same boat - normal bank CC though.

Just wondering what live chat region you were diverted to? I've contacted them twice and got through to NA both times and they say they can't deal with my order as I placed it in Ireland. They try to "connect to the right chat queue" but "it's very busy and they can't get a slot" so "they will forward my query as an email to them".

When I open the chat session my language is English United Kingdom.

* shrug *

27-10-2020 11:10am

Idleater wrote: »

I'm in the same boat - normal bank CC though.

Just wondering what live chat region you were diverted to? I've contacted them twice and got through to NA both times and they say they can't deal with my order as I placed it in Ireland. They try to "connect to the right chat queue" but "it's very busy and they can't get a slot" so "they will forward my query as an email to them".

When I open the chat session my language is English United Kingdom.

* shrug *

Had the same. I waited for an hour before they put me on to the people that deal with Irish store orders. Long and short of it was 'sorry, order is cancelled'.

When I thought about the fact that I'd already been charged and refunded, so there was clearly no issue with my payment method, I tried to contact them again and was quickly told I would only be contacted via email support now.

I feel like I've been ghosted

digitaldr · 27-10-2020 12:47pm

My pixel 5 has shipped. I plan to sell it sealed in box as I've realised it's too small. Phone size comparison shows it has the same height screen as my oneplus 5t but is narrower. In fact it has exactly the same size screen and aspect ratio as my wife's Galaxy S10 which is definitely too small for me. Will probably get the 4a 5g, would have liked wireless charging though

Can I still claim headphones with the imei in the shipping email or are they enforcing the 2 weeks in your possession rule now?

jozi · 27-10-2020 12:50pm

2 weeks from date of order. You can claim now while it's shipping if it's been 2+weeks

digitaldr · 27-10-2020 12:54pm

jozi wrote: »

2 weeks from date of order. You can claim now while it's shipping if it's been 2+weeks

Just looking at the claims page - there's a "You have received your new google pixel phone checkbox"

Any harm in checking it now?

skodacb · 27-10-2020 9:06pm

Finally delivered. Was like a cat on a hot tin roof all day waiting for DHL to deliver.

The uniform bezels and 90hz screen are the stand outs so far.

No issues with any panel gap some seem to have. Speaker's are an improvement over my previous 3A, a bit louder though blocking the bottom speaker does cut most of the sound as to be expected.

The texture of the back is nice and grippy, similar to other board members it does have a cardboard type texture feel to it.

Calls are clear and crisp.

I'll leave it settle over the next few days to gauge the battery, though it came with 70% on boot and with 1.5 hours screen time and setting up etc it has used 16% battery.

Edit: So first full day with the phone and the battery has done it's job. 7 hours SOT with the gauntlet thrown at it. Nothing switched off, maps, streaming music, messaging, YouTube, Snapchat, calls and a constant bounce in signal quality.

A day at home or not using maps could easily hit the 9-10 hour mark.

Some attached screenshots of usage.

wingnut · 29-10-2020 11:40am

ricksanchez wrote: »

I got a text immediately but it just said "Thank you for submitting your claim, we'll update you within the next 2 days"

Edit: I'm an idiot. I was tracking on the UK site. Checked it on the Irish one and it's all good

You are not an edit. When they send the validation mail the link they give you in the email is for the UK site.

jozi · 29-10-2020 11:47am

Any sign of headphones turning up? My claim was validated the 14th but no word yet.

danicm · 29-10-2020 12:47pm

jozi wrote: »

Any sign of headphones turning up? My claim was validated the 14th but no word yet.

Says it can take up to 60 days here: https://support.google.com/product-documentation/answer/10070211?p=bose_promotion&visit_id=637395688295028514-1115672089&rd=1

jozi · 29-10-2020 12:54pm

danicm wrote: »

Says it can take up to 60 days here: https://support.google.com/product-documentation/answer/10070211?p=bose_promotion&visit_id=637395688295028514-1115672089&rd=1

I'm wondering because I've seen some in the UK have received theirs. Good in also a little impatient

WezzyB · 29-10-2020 1:15pm

Ordered mine on 16th, says estimated arrival is 18-20th November, the wait is painful!

Anyone else see different dates?

Presume Google are probably concentrating on the US stock.

Idleater · 29-10-2020 1:32pm

Basil3 wrote: »

Had the same. I waited for an hour before they put me on to the people that deal with Irish store orders. Long and short of it was 'sorry, order is cancelled'.

To follow up on this, I twice contacted the store support - the second time I just said put me through to whatever queue deals with Irish orders. 30 minutes later (just when a work meeting was starting :rolleyes:) I got through and the agent checked everything and it's all okay - not phantom cancelled. So I guess I was just unlucky in not being selected for the first batch to be sent out.

My green phone case arrived today though, so I can attach that to my Pixel2 and pretend.

29-10-2020 1:55pm

WezzyB wrote: »

Ordered mine on 16th, says estimated arrival is 18-20th November, the wait is painful!

Anyone else see different dates?

Presume Google are probably concentrating on the US stock.

Mine was ordered on the 4th, and delivery date has stated consistent as November 11th.
I don't expect any changes at this stage

danicm · 29-10-2020 2:46pm

WezzyB wrote: »

Ordered mine on 16th, says estimated arrival is 18-20th November, the wait is painful!

Anyone else see different dates?

Presume Google are probably concentrating on the US stock.

I ordered on the 6th Oct delivery for the phone is 18-19 Nov, I did get the case ages ago so I some times pick it up and hold it and dream of the day I won't have to wait several seconds for apps to load like I do with my Nexus 6P! To put it in perspective, my wife's Pixel 2 is a Ferrari compared to my Nexus 6P! :eek:

dar83 · 29-10-2020 4:10pm

WezzyB wrote: »

Ordered mine on 16th, says estimated arrival is 18-20th November, the wait is painful!

Anyone else see different dates?

Presume Google are probably concentrating on the US stock.

Unlikely actually, as the US Pixel 5 differs in the hardware department (mmwave 5G). So the two models of phone are different, they've just not sent enough allocations of the EU device through to cover demand.

Vodafone seem to have healthy stock of black ones though it would seem, so that might be where a lot of them are going rather than Google store preorders.

WezzyB · 29-10-2020 5:22pm

Am probably going to order the official blue confetti case, anyone else get this?

Going to wait until my order arrives, see its £35 vs €44 (uk store vs irl store) worth using parcel motel or addresspal for that differential.

Phat Cat · 29-10-2020 6:18pm

dar83 wrote: »

Vodafone seem to have healthy stock of black ones though it would seem, so that might be where a lot of them are going rather than Google store preorders.

If I didn't want the headphones so much I would have cancelled with Google weeks ago and got one from Vodafone instead. These wait times are painful!

danicm · 29-10-2020 6:23pm

Phat Cat wrote: »

If I didn't want the headphones so much I would have cancelled with Google weeks ago and got one from Vodafone instead. These wait times are painful!

I'd imagine the pandemic and lockdowns all over the world have had a significant impact here, so I'm being painfully patient.

theintern · 30-10-2020 12:59am

Ordered after midnight on the night of the 30th Sept, no update from my 11th Nov date. No idea how they're scheduling the deliveries to be honest.

30-10-2020 5:25am

Did anyone submit a headphone claim with a purchase from Vodafone? They have my claim on hold, not happy with my proof of purchase.

Vodafone FAQ says that your email confirming your order can be used as proof of purchase, but this isn't enough for Google. There's nothing else I have except taking a screenshot of my bank account or the despatch note that came with the phone (which shows nothing about the purchase).

kopite386 · 30-10-2020 10:13am

I saw online some people are having issues with their pixel 5 connected to a pixel stand. Is anyone using their pixel 5 with the stand and having any issues?

Alun · 30-10-2020 10:38am

kopite386 wrote: »

I saw online some people are having issues with their pixel 5 connected to a pixel stand. Is anyone using their pixel 5 with the stand and having any issues?

No issues here with my stand.

Meesared · 30-10-2020 10:51am

theintern wrote: »

Ordered after midnight on the night of the 30th Sept, no update from my 11th Nov date. No idea how they're scheduling the deliveries to be honest.

Same, I'm glad im not the only one

30-10-2020 9:28pm

Basil3 wrote: »

Did anyone submit a headphone claim with a purchase from Vodafone? They have my claim on hold, not happy with my proof of purchase.

Vodafone FAQ says that your email confirming your order can be used as proof of purchase, but this isn't enough for Google. There's nothing else I have except taking a screenshot of my bank account or the despatch note that came with the phone (which shows nothing about the purchase).

Ok, the despatch note from Vodafone was enough for it to be accepted.

Still nothing on my supposedly cancelled order at around 11pm on September 30th. Still not showing as cancelled in my orders on the Google Store, so just going to leave it to see what happens.

Panda5000 · 31-10-2020 10:53am

Basil3 wrote: »

Did anyone submit a headphone claim with a purchase from Vodafone? They have my claim on hold, not happy with my proof of purchase.

Vodafone FAQ says that your email confirming your order can be used as proof of purchase, but this isn't enough for Google. There's nothing else I have except taking a screenshot of my bank account or the despatch note that came with the phone (which shows nothing about the purchase).

Haven't claimed yet but also never got an email when ordering. Was going to screenshot the order page in MyVodafone. My dispatch was after the offer but order was within it.

01-11-2020 12:19pm

Just had a notification from Revolut of €618 from Google, so I guess my order from September 30th isn't cancelled?

Pixel 5

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