worst company you have ever come across?

pgj2015 · 31-03-2020 11:54am #1

For me it is hand s down Fastway couriers.

The last 3 times they "delivered" something to my house, they threw it in the garden, too lazy to drive up the lane and hand it to us or even leave it in the porch like they should do.

you should see their google reviews, 1.6 stars. all complaints about how they just throw your items into hedges or on your lawn etc it is like the boss has told them to do anything they can to piss people off.

Dr. Colossus · 31-03-2020 11:58am

Eir.

31-03-2020 12:01pm

Ticketmaster. Have a monopoly on the market so they can gouge away.

grayzer75 · 31-03-2020 12:03pm

pgj2015 wrote: »

For me it is hand s down Fastway couriers.

The last 3 times they "delivered" something to my house, they threw it in the garden, too lazy to drive up the lane and hand it to us or even leave it in the porch like they should do.

you should see their google reviews, 1.6 stars. all complaints about how they just throw your items into hedges or on your lawn etc it is like the boss has told them to do anything they can to piss people off.

Exact same with Hermes in the north absolute sh1tehawks.....

everlast75 · 31-03-2020 12:04pm

NTL - awful. Cablelink was nearly as bad

Vautours Ghost · 31-03-2020 12:05pm

USIT

DeanAustin · 31-03-2020 12:07pm

What does my head in about companies is that they all talk about being customer obsessed and customer focused. It's all a load of nonsense. I had to contact one (a telecommunications provider who are actually better than they were) last week. I wanted to call them. Finding a phone number on their website was like looking for the proverbial needle in a haystack. For a customer obsessed company, they weren't too keen for me to call them.

They kept pushing me to their self help option which didn't bloody answer my question. When I eventually got a phone number, I got an IVR system that was like a f**king labyrinth with the amount of options and even when I keyed my account number, by the time I got through, they asked me for it again.

Most companies do that sort of sh!t and claim to be customer focused. They absolutely aren't because they are giving the level of customer service they want (i.e. the cheapest/most cost effective) rather than what their customers actually want.

But in answer to the question, eir are pretty f**king crap. And they aren't the company I'm referring to above.

Deebles McBeebles · 31-03-2020 12:08pm

In my experience it has to be a tie between Vodafone and AES. Both are absolutely f*cking shocking.

L1011 · 31-03-2020 12:09pm

Three.

AES are also awful, but not as bad as Three.

codie · 31-03-2020 12:11pm

Eir customer service and Dhl
Our DHL courier drops your parcel at a local petrol station. Doesn't even ring you to tell you parcel is there
You have to keep tracking it. Before that they would ring and ask you to meet them in town.
I don't order any more from a company that uses DHL.

Tea Shock · 31-03-2020 12:15pm

NTL/Chorus/UPC - whatever you want to call them

CrankyHaus · 31-03-2020 12:16pm

You're taking about Sky aren't you? Their automated systems brutal but otherwise they're grand.

Saw Eir take advantage of my elderly parents for years. Billing them for 2 lines, one for "broadband" that was actually slower than the ISDN had been at the start of the century. Complaints to Comreg only resulted in their "engineer" "solving the problem" by coming into the house to butcher the internal set-up of powerline's and repeaters I'd built to spread wi-fi around it. Switched to Midband solution. Less than 1/3 the price, many times the speed, zero hassle.

Ficheall · 31-03-2020 12:19pm

pgj2015 wrote: »

The last 3 times they "delivered" something to my house, they threw it in the garden, too lazy to drive up the lane and hand it to us or even leave it in the porch like they should do.

Social distancing..

pgj2015 · 31-03-2020 12:40pm

Ficheall wrote: »

Social distancing..

There wasn't social distancing back in June last year.

anewme · 31-03-2020 12:48pm

Vautours Ghost wrote: »

USIT

Well you wont have to worry about them anymore. They've gone into Liquidation over the weekend, with 149 people losing their jobs.

31-03-2020 12:50pm

Hostel World

Bobblehats · 31-03-2020 12:53pm

JohnnyFlash · 31-03-2020 12:56pm

The most annoying thing about some companies is they come up with awful slogans like 'Looking after you always', or 'We listen' and include it in their marketing material. But then they don't actually want to spend any money on customer care, as that's expensive, so they have overseas call centres, chatbots, and emails that don't get replied to. They spend more coming up with the stupid slogan than they do on customer care.

Eir is the one that springs to mind for me. They seemed incapable of upgrading a line, moving a line, closing an account without fúcking up.

ESB Networks would be the best - you get to talk to someone in Cork who actually seems to care, knows what your issue is, has the autonomy to make decisions, and seems to be able to escalate an issue to someone in one of the branch offices who will often give you a call or dispatch a yellow van the same day.

Masala · 31-03-2020 1:03pm

Pitney Bowes / Postage by Phone......

only can deal with them thru India call centre.

Only company that I ever came across that charges interest on late payments after 30 day. And on top of that ... they charge interest on the interest. Would chase you thru the courts for €3 interest that may have accrued between the time of sending payment and receiving payment.

Acosta · 31-03-2020 1:04pm

Eir

No other company comes even close

Harry Palmr · 31-03-2020 1:04pm

NTL NTHell but happily they no longer exist.

barneygumble99 · 31-03-2020 1:09pm

Before I even clicked into the thread I guessed fastway would be there. Kept getting texts from them saying they tried to deliver my parcel (to my workplace) about 1km from their local depot, even though we open 7 days a week from 8 til 7. No number to contact them. Had to call to the depot and collect it. Their depot genuinely looked like a cargo plane crashed into it with parcels just all over the place.

the purple tin · 31-03-2020 1:09pm

31-03-2020 1:13pm

pgj2015 wrote: »

For me it is hand s down Fastway couriers.

The last 3 times they "delivered" something to my house, they threw it in the garden, too lazy to drive up the lane and hand it to us or even leave it in the porch like they should do.

you should see their google reviews, 1.6 stars. all complaints about how they just throw your items into hedges or on your lawn etc it is like the boss has told them to do anything they can to piss people off.

I've never successfully had an item delivered properly by fastway. Regularly they throw stuff over the gate into the back garden. Years they delivered a brand new phone to the wrong address and told me to get it myself or I'd have to wait several days for them to go recollect it and then redelivery it. Knobs

Eir are my current pet hate at the moment. Nearly 4 months trying to close an account with them. Haven't had the equipment since Jan 10th because they asked me to ship it back. Can't get anyone on the phone and the chat is useless.

Acosta · 31-03-2020 1:29pm

[Deleted User] wrote: »

Eir are my current pet hate at the moment. Nearly 4 months trying to close an account with them. Haven't had the equipment since Jan 10th because they asked me to ship it back. Can't get anyone on the phone and the chat is useless.

Cancelled my broadband(that never worked) within the grace period last October and phone a few weeks later via the switching service with my new network and again a further 3 times on the phone after that. Everytime I speak to someone it's like starting from the beginning again. I've never dealt with so many people from the same company that don't give a toss about what their doing.
Nobody appears to communicate with each other. These "tickets" they create. I don't know where the hell they go after they're created.
Cancelled my direct debit ages ago so they can't keep charging me

CrankyHaus · 31-03-2020 1:37pm

JohnnyFlash wrote: »

.

ESB Networks would be the best - you get to talk to someone in Cork who actually seems to care, knows what your issue is, has the autonomy to make decisions, and seems to be able to escalate an issue to someone in one of the branch offices who will often give you a call or dispatch a yellow van the same day.

I agree ESB networks is good. But it's a monopoly with the luxury of being able to afford high costs. In the telecommunications game they're all in competition over pennies and hardly anybody will pay significantly more for a company just because it has better support.

The contrast between "good" ESB and "bad" Eir highlights how deregulation of telecoms in Ireland was done badly while deregulation of the electricity and gas market was done relatively well.

paw patrol · 31-03-2020 1:37pm

EIR are dire and I'd like to add 3 to the pyre
absolute useless

corner of hells · 31-03-2020 1:37pm

Allianz insurance, breakdown recovery doesn't actually mean breakdown recovery.

og2k7 · 31-03-2020 1:40pm

DHL - we had some kids medicines ordered online - we were on xxx Avenue, dropped it off to xxx Road and put it into a random Recycling Bin (not making this up) so it wouldn't be lifted (as they were worried it would be stolen!). Was 2 kms away from our address and I was at work. I had to ring them and force them to pick it up and deliver it to the correct address. Initially customer service advised me to go and pick it up and didnt see any issues with me going through someones bin!!!

Other time it took me a day to investigate where they left the package as the driver "had many packages" delivered to the same address, so they just left it there.

Generally all courier services are weak - on that note never had any issues with AnPost

SeaFields · 31-03-2020 1:42pm

Vodafone. Hands down useless if you have a problem. You want a new contract or anything they are fantastic to deal with. Typical.

RCK1 · 31-03-2020 1:48pm

og2k7 wrote: »

DHL - we had some kids medicines ordered online - we were on xxx Avenue, dropped it off to xxx Road and put it into a random Recycling Bin (not making this up) so it wouldn't be lifted (as they were worried it would be stolen!). Was 2 kms away from our address and I was at work. I had to ring them and force them to pick it up and deliver it to the correct address. Initially customer service advised me to go and pick it up and didnt see any issues with me going through someones bin!!!

Other time it took me a day to investigate where they left the package as the driver "had many packages" delivered to the same address, so they just left it there.

Generally all courier services are weak - on that note never had any issues with AnPost

Got a few things delivered from Amazon with an post recently and they are excellent. They text you before with a link to make any changes. In my local lidi they have installed parcel lockers

Tabnabs · 31-03-2020 1:53pm

Two weeks ago our An Post delivery was signed for by the driver himself and left outside the office building, no call or buzzer to say he had been. Have met a few angry DHL drivers when you tell them they are at the wrong building and we can't accept their parcels.

Murphy14 · 31-03-2020 2:01pm

Sky Tv
Ulster Bank

Zero customer service just reading off a script

satguy · 31-03-2020 2:09pm

Three .

I often thought they do it on purpose.

Poor Uncle Tom · 31-03-2020 2:10pm

Jaysis,

Just because yis are not getting out doesn't me yis can't open a window and get some fresh air, too much venting by the computer is not good for ye.

dotsman · 31-03-2020 2:13pm

Deebles McBeebles wrote: »

In my experience it has to be a tie between Vodafone and AES. Both are absolutely f*cking shocking.

SeaFields wrote: »

Vodafone. Hands down useless if you have a problem. You want a new contract or anything they are fantastic to deal with. Typical.

Vodafone definitely. Broadband was constantly failing after I signed up last summer. After 2 months, it went dead permanently. Numerous calls, but they were unable to fix so was cancelled.

This has lead to constant barrage of threatening phone calls, emails and text messages ever since as they continue to charge for the broadband (billing department were never informed!). They ignore and/or lose any text messages/emails I send and every phone call means starting the conversation from scratch, being passed from team to team, none of whom can see any history of the issue, desire/power to resolve the situation, just simply say that this has nothing to do with their team and pass you on to another team for a "wash, rinse, repeat".

As an organisation, it really needs to be put down...

Treppen · 31-03-2020 2:14pm

Poor Uncle Tom wrote: »

Jaysis,

Just because yis are not getting out doesn't me yis can't open a window and get some fresh air, too much venting by the computer is not good for ye.

Did someone mention Eir?

byte · 31-03-2020 2:15pm

corner of hells wrote: »

Allianz insurance, breakdown recovery doesn't actually mean breakdown recovery.

In what way? I've Allianz and would dread to think that if the worst happened, their breakdown assist would be useless.

Anyway, like others, eir have to be up there as one of the worst. Until more recently, I'd have UPS up there as they were always garbage but seem to have improved (locally at least) since taking over Nightline.

Treppen · 31-03-2020 2:17pm

As far as couriers go An Post... Get a text to say I want in...We've left it at the local post office... Not there... Go to collection dept... Not there .. postal ping pong... Umpteen phone calls... Neighbor drops it in day later.

DPD are great though.

Ash.J.Williams · 31-03-2020 2:18pm

Tea Shock wrote: »

NTL/Chorus/UPC - whatever you want to call them

virgin?

CalamariFritti · 31-03-2020 2:19pm

Dr. Colossus wrote: »

Eir.

that

They changed hands so many times they are unrecognisable from our former Irish telecoms state company. They're now just another reseller with a call centre owned by god-knows-who trying to squeeze the last 3 cents out of that former reputation and whatever else they think they can squeeze something out of. You actually get a nobody-gives-a-sh1t vibe off them when dealing with them.

And I'm not just saying that because its the thing to say. I've been with them for 2 years and all is grand if all works well, but if you have anything out of the ordinary you're in trouble.

I'm gone now and I actually have 1 cent credit with them due to some payment something. I assume I will be getting statements from them over that 1 cent til the day I die, probably past that too. (Although as an IT guy that one I can almost sympathise with)

The girlfriend is the same. She used to have her mobile with them for a while. She doesn't have a credit but gets statements anyway. 7.82 in and 7.82 out. Every month. Must have been that last payment or something. If their billing system does that you wonder what else it does...

The Nal · 31-03-2020 2:23pm

Tea Shock wrote: »

NTL/Chorus/UPC - whatever you want to call them

Is correct. Amazing they stayed in business for as long as they did.

Buy IT Direct are right up there. Worth reading through their Google reviews for a laugh.

hoodie6029 · 31-03-2020 2:24pm

Three.

They 'ungraded' My3 in October and now I can't
see my bills or pay them online. When I asked when it would be fixed they never responded.
Asked to be changed to paper billing and that never happened either.

They are well aware that 1000's can't access their online account but don't care.

They'd care if we all similarly 'upgraded' our payments.

danger mouse · 31-03-2020 2:32pm

Three network

Irish van rentals

Ryanair

Garbage companies with some of the worst customer service I’ve ever experienced. Actually Ireland is usually pretty bad for customer service.

TuringBot47 · 31-03-2020 2:32pm

+1 For Vodafone.

Had an old copper line broadband connection. Slow, unreliable and just about able to tolerate it if working from home.
Then the Vodafone router failed... the WiFi went on it.
I was told since I was 12 months through my 18 month contract that it was "my router" and they would charge me to replace it, or I could sign another contract with them.
I went with option 3, used it as a cable modem and plugged my own Wifi router in.

Others... laptopdirect.ie
Bought a 2TB NAS hard drive from them, it was dead on arrival.
They only refunded me the price of the drive, not the delivery.
So a public post on their Facebook page corrected that.

And a car dealership in Rush, North Dublin.
Had a deposit on a car, but they then sold it that week, completely ignored requests to give me the VIN number and flat out lied that they hadn't sold it to my face when I could see the transaction online.

Ulster Bank.... from the ridiculous I.T. failure fiasco, terrible communications with a loan application and introducing more and more banking charges.

lawrencesummers · 31-03-2020 2:35pm

Three.

Can’t wait to finish my current contract and never have anything ever Ever ever ever again to do with them.

Can’t see them being around in a few years, completely unhelpful and inflexible for anything.

masculinist · 31-03-2020 2:35pm

DPD hand parcels to my neighbors without my permission.

However the worst company ever has to be Virgin Media..The worst company I have ever had the misfortune of dealing with.

theteal · 31-03-2020 2:37pm

Do Zamano still exist?

What they used to get up to was just theft.

Soulsun · 31-03-2020 2:42pm

Eir, I wasted 3 hours of my life on a call to them. Torture.

I would have said Ryanair a few years ago but they have upped their game thankfully.

Badly Drunk Boy · 31-03-2020 2:51pm

A lot of couriers these days want limited interaction with people. And fair enough.

Or that's their excuse.

One of the couriers in work was notorious for 'signing' for packages, by the person they assumed should be there, even if they were on holidays. :rolleyes:

TuringBot47 · 31-03-2020 3:21pm

theteal wrote: »

Do Zamano still exist?

What they used to get up to was just theft.

Thankfully no.... http://www.zamano.com/zamano-plc-in-voluntary-liquidation/
They stole a lot of credit from my wifes phone without permission too.

But that could just mean they folded up that company and started another one...
Would need to search where the directors are now.... although I doubt it's in prison.

worst company you have ever come across?

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