HKC Quantum 70 Battery Replacement

Encrypted Pigeon · 17-10-2018 5:41pm

Hope it is OK to tag onto this thread rather than start a new one.

I'm getting the panel battery needs replacement warning for the Quantum 70, so I decided to get a new battery.

I have a few of questions before I start:

1. Do I enter engineering mode first before attempting to remove the panel cover.
2. Will there be a tamper alert when I remove the panel cover? If so is it my normal code to silence that?
3. Any need to cut the power for this job?

I do see the instruction to reset the timer after, so I'm good there.

Many thanks

altor · 17-10-2018 7:14pm

Encrypted Pigeon wrote: »

Hope it is OK to tag onto this thread rather than start a new one.

I'm getting the panel battery needs replacement warning for the Quantum 70, so I decided to get a new battery.

I have a few of questions before I start:

1. Do I enter engineering mode first before attempting to remove the panel cover.
2. Will there be a tamper alert when I remove the panel cover? If so is it my normal code to silence that?
3. Any need to cut the power for this job?

I do see the instruction to reset the timer after, so I'm good there.

Many thanks

There is mains going to the panel so yes if unsure then safety first.
There is a timer in the service, battery menu that needs to be reset as the battery has a 3 year timer.
Depending on software version, disconnecting and reconnecting the battery will reset the time also.
If you put the system in engineer mode then you will not activate the alarms tamper when opening.

Encrypted Pigeon · 17-10-2018 7:22pm

altor wrote: »

There is mains going to the panel so yes if unsure then safety first.
There is a timer in the service, battery menu that needs to be reset as the battery has a 3 year timer.
Depending on software version, disconnecting and reconnecting the battery will reset the time also.
If you put the system in engineer mode then you will not activate the alarms tamper when opening.

Cool, thanks for that. Ill cut the power to be safe. I imagine all settings are stored in flash memory or some sort so, power loss + battery swap wont reset/lose anything?

altor · 17-10-2018 7:27pm

Encrypted Pigeon wrote: »

Cool, thanks for that. Ill cut the power to be safe. I imagine all settings are stored in flash memory or some sort so, power loss + battery swap wont reset/lose anything?

It should retain all settings.
You may even find resetting the timer clears the battery fault also.

baw510 · 27-11-2018 11:03pm

KoolKid wrote: »

Those panels have a timer which alerts for a new battery after 3 years regardless of the status of the battery.
You will need the engineer code to reset the timer.

would you be able to pm me how to change or reset timer as I am having same problem have beginners codes

altor · 27-11-2018 11:09pm

baw510 wrote: »

would you be able to pm me how to change or reset timer as I am having same problem have beginners codes

Enter engineer code, authorized by, user code.
Service menu, press yes, engineer tools menu, press yes, battery menu, press yes.
Scroll to replace battery, press yes.
This resets the timer.

Press quit till you see exit engineering, then press yes.

DavyD_83 · 17-11-2019 10:28am

Hi guys, tagging on to end of this thread as it's answered most of my questions already. I'm getting the control panel battery replacement massage.

But I'm also getting from this thread that the warning is actually a timer rather than a battery level notice.

I have codes and understand how to change the battery and reset timer but would prefer to hold of on replacing until the battery is low.
Is there any way of checking battery level in system menus?
If not, what is the easiest way/simplest and cheapest equipment to check it?

Setanta_og · 23-08-2020 3:51pm

MacPlum wrote: »

Hi
I've had this system for 4 years, and for the last 6 months or so it's been telling me I need to replace they battery whenever it is unset:
"control panel internal battery pack needs replacing"
The people I got it from wanted £100 + £30 for the battery +VAT to come and do it and, having looked into it, I could see it appeared to be a 2 minute job.
I ordered a replacement battery, and have just put it in, but when unsetting it, I'm still getting the same message.
So as I see it, there are 3 options:
1) The replacement battery is a dud (was bought from a reputable source)
2) There is some other fault with the Panel - not necessarily the battery
3) There is some kind of secret alarm engineer code/trick to reset the message.
I personally think it is option 3 (in which case can someone share it?), but wondering what others thought likely?
Thanks
Pete

Yes Pete its a continuous hand out to these guys and their installers I have had a litany of paying out to HKC.
We decided to go for their product about 4 years ago. Coming on foot of an attempted break with my wife nerves on edge I felt in order to bring reassurance to living again a wireless system was our only option lets just say between the system the installation and ongoing costs it has proved to be an amazingly expensive business.

One of the selling points for us was that the system integrated with Smart Phones we were told all you had to do was download the HKC App from google Play-Store however that turned out to cost €10 x 2. Later we found out if you have to change your phone you have to buy the app again that's cost us a further €40. We built a small extension and had to get the installer to move 3 window alarm contact units (old units not replacements) and reset the alarm 20 minutes work that cost €100.
Now we are getting this message God only knows what this will cost if we cant install it ourselves.
So you can see its a money swallow-hole with this wholly owned Irish ALARM company

kub · 23-08-2020 4:08pm

Setanta_og wrote: »

Yes Pete its a continuous hand out to these guys and their installers I have had a litany of paying out to HKC.
We decided to go for their product about 4 years ago. Coming on foot of an attempted break with my wife nerves on edge I felt in order to bring reassurance to living again a wireless system was our only option lets just say between the system the installation and ongoing costs it has proved to be an amazingly expensive business.

One of the selling points for us was that the system integrated with Smart Phones we were told all you had to do was download the HKC App from google Play-Store however that turned out to cost €10 x 2. Later we found out if you have to change your phone you have to buy the app again that's cost us a further €40. We built a small extension and had to get the installer to move 3 window alarm contact units (old units not replacements) and reset the alarm 20 minutes work that cost €100.
Now we are getting this message God only knows what this will cost if we cant install it ourselves.
So you can see its a money swallow-hole with this wholly owned Irish ALARM company

As a professional installer I have to query a few things in your post.

How come it costed you € 10 each to download the HKC App, that actually costs € 7.99 ?
I would take that up with Google or HKC if I were you.

Also there seems to be something else technically wrong as well, the fact that when you changed phones, it mysteriously costed you € 40, I am baffled at that.
If you have an Android phone and get a new Android phone, your Apps download to your new phone because they are all tied to your email address, perhaps you had an issue there.
It is the exact same procedure with Apple phones, once you have downloaded the App then it stays with you and again you do not need to buy it again.

Whilst I am reluctant to guess as to what your Installer charged you for whatever work was involved, I have to ask you, how could he have moved those contact units from your old windows and fit them to your new windows in the one visit ?

All things in life cost, that is the way of it, for example, just within the last 20 minutes I had one of my own customers onto me by text. He had some issue with his Internet Router.
Thanks to the HKC App, which this customer is delighted with, I was able to go into his system, from my own phone, as if i was in front of his keypad.
I was able to reprogram his system here from my own couch, to disconnect it from his troublesome Wifi and let it operate away on all of the mobile operators GPRS networks.

I am sure his home broadband provider will sort out his Wifi and when they do, I can again reconnect to it remotely and establish that means of communication.

As with everything else in life, you get what you pay for.

Setanta_og · 23-08-2020 5:44pm

MacPlum wrote: »

Hi
I've had this system for 4 years, and for the last 6 months or so it's been telling me I need to replace they battery whenever it is unset:
"control panel internal battery pack needs replacing"
The people I got it from wanted £100 + £30 for the battery +VAT to come and do it and, having looked into it, I could see it appeared to be a 2 minute job.
I ordered a replacement battery, and have just put it in, but when unsetting it, I'm still getting the same message.
So as I see it, there are 3 options:
1) The replacement battery is a dud (was bought from a reputable source)
2) There is some other fault with the Panel - not necessarily the battery
3) There is some kind of secret alarm engineer code/trick to reset the message.
I personally think it is option 3 (in which case can someone share it?), but wondering what others thought likely?
Thanks
Pete

kub wrote: »

As a professional installer I have to query a few things in your post.

How come it costed you € 10 each to download the HKC App, that actually costs € 7.99 ?
I would take that up with Google or HKC if I were you.

Also there seems to be something else technically wrong as well, the fact that when you changed phones, it mysteriously costed you € 40, I am baffled at that.
If you have an Android phone and get a new Android phone, your Apps download to your new phone because they are all tied to your email address, perhaps you had an issue there.
It is the exact same procedure with Apple phones, once you have downloaded the App then it stays with you and again you do not need to buy it again.

Whilst I am reluctant to guess as to what your Installer charged you for whatever work was involved, I have to ask you, how could he have moved those contact units from your old windows and fit them to your new windows in the one visit ?

All things in life cost, that is the way of it, for example, just within the last 20 minutes I had one of my own customers onto me by text. He had some issue with his Internet Router.
Thanks to the HKC App, which this customer is delighted with, I was able to go into his system, from my own phone, as if i was in front of his keypad.
I was able to reprogram his system here from my own couch, to disconnect it from his troublesome Wifi and let it operate away on all of the mobile operators GPRS networks.

I am sure his home broadband provider will sort out his Wifi and when they do, I can again reconnect to it remotely and establish that means of communication.

As with everything else in life, you get what you pay for.

As a very professional customer let me clarify a few points for you.

I except there is €2.01 change out of a tenner for the app but at that it’s still too expensive when this it is seen to be an integral and innovative element of the sale pitch associated with the product and particularly so when the app did not transfer as described by you. When we contacted the installer we were advised to speak to HKC where in turn we were advised that reinstalling the app was the only way to reactivate smart support that meant repurchase on Playstore.

Over the time since installation both our phones for one reason or another have had to be replaced twice so technically that cost €32.

While I except €7 is not €10 and €32 is not €40 this additional cost should not exist at all. You don’t need to guess what the installation cost as I won’t be elaborating any further.

However, I will outline the remedial work referred to basically it involved removing 6 self-tapping screws removing the contacts from the old windows and repositioning them in a similar location on the new windows re-calibrating the system to recognise these changes and the project was done.

Thanks for the cost of living advice but its wasn’t a router problem we were dealing with and to finish this exchange I would agree with you there are no free lunches or should there be but it is a known fact that sometimes launches don’t stand up to their billing (pun intended) we have come away from with that feeling

kub · 23-08-2020 8:15pm

Setanta_og wrote: »

As a very professional customer let me clarify a few points for you.

I except there is €2.01 change out of a tenner for the app but at that it’s still too expensive when this it is seen to be an integral and innovative element of the sale pitch associated with the product and particularly so when the app did not transfer as described by you. When we contacted the installer we were advised to speak to HKC where in turn we were advised that reinstalling the app was the only way to reactivate smart support that meant repurchase on Playstore.

Over the time since installation both our phones for one reason or another have had to be replaced twice so technically that cost €32.

While I except €7 is not €10 and €32 is not €40 this additional cost should not exist at all. You don’t need to guess what the installation cost as I won’t be elaborating any further.

However, I will outline the remedial work referred to basically it involved removing 6 self-tapping screws removing the contacts from the old windows and repositioning them in a similar location on the new windows re-calibrating the system to recognise these changes and the project was done.

Thanks for the cost of living advice but its wasn’t a router problem we were dealing with and to finish this exchange I would agree with you there are no free lunches or should there be but it is a known fact that sometimes launches don’t stand up to their billing (pun intended) we have come away from with that feeling

It would seem that perhaps, with such a negative experience that perhaps you were unaware of the costs of the product which you subsequently purchased.

I trust you have mentioned all of these issues which you have, with your installer, that guy that, in your view who overcharged you to do a small little job.
What did your installer say in response I wonder, or has he any idea at all that you are annoyed ?

Kind of like the person in a restaurant who tells the waiter the meal was nice and everything was perfect to only moan about it afterwards.

Anyway, I have had on the very odd occasion calls from my customers with strange issues, just like you mentioned about the App transfer.
However it was I that did the leg work for them and none of them ended up forking out that massive € 7.99 for the App again.
I have yet to have a customer to experience this twice, like you have, which is exceptional.

Thank you for outlining the remedial work and what was involved, i would be concerned though that with 3 windows and 3 contacts, that there is not enough screws holding those units in place, because contacts need 4 screws each as there are 2 separate units.

It would again seem a shame that perhaps you did not agree on a cost with your installer before he undertook this work for you.

BlackMask93 · 18-11-2020 9:37am

Having the same issue with the battery can anyone pm me the manual please

AntonP · 20-10-2021 7:39am

The manual can be found online.

Supernintento Chalmers · 13-12-2022 12:14am

https://www.boards.ie/discussion/comment/104783294#Comment_104783294

What are you supposed to do though, if you don't have the Engineer code?

That's the problem I have. Moved into a new house. HKC Quantum 70 with battery fault. No Engineer code. Installer's mobile number is on the panel, rang it and it's disconnected.

Can you do a total reset, by shorting a jumper or something like that?

altor · 13-12-2022 3:29pm

https://www.boards.ie/discussion/comment/119989633#Comment_119989633

Yes, if system is not engineer locked you can do a code default.

Remove factory link, down power, battery and mains. Power up on main or battery and scroll to default codes.

If its engineer locked then you would need an alarm engineer to unlock it for you but that will mean a full program of the system.

HKC Quantum 70 Battery Replacement

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