HKC Quantum 70 Battery Replacement

MacPlum

Hi
I've had this system for 4 years, and for the last 6 months or so it's been telling me I need to replace they battery whenever it is unset:
"control panel internal battery pack needs replacing"
The people I got it from wanted £100 + £30 for the battery +VAT to come and do it and, having looked into it, I could see it appeared to be  a 2 minute job.
I ordered a replacement battery, and have just put it in, but when unsetting it, I'm still getting the same message.
So as I see it, there are 3 options:
1) The replacement battery is a dud (was bought from a reputable source)
2) There is some other fault with the Panel - not necessarily the battery
3) There is some kind of secret alarm engineer code/trick to reset the message.
I personally think it is option 3 (in which case can someone share it?), but wondering what others thought likely?
Thanks
Pete

KoolKid

Those panels have a timer which alerts for a new battery after 3 years regardless of the status of the battery.
You will need the engineer code to reset the timer.

altor

MacPlum wrote: »

Hi
I've had this system for 4 years, and for the last 6 months or so it's been telling me I need to replace they battery whenever it is unset:
"control panel internal battery pack needs replacing"
The people I got it from wanted £100 + £30 for the battery +VAT to come and do it and, having looked into it, I could see it appeared to be  a 2 minute job.
I ordered a replacement battery, and have just put it in, but when unsetting it, I'm still getting the same message.
So as I see it, there are 3 options:
1) The replacement battery is a dud (was bought from a reputable source)
2) There is some other fault with the Panel - not necessarily the battery
3) There is some kind of secret alarm engineer code/trick to reset the message.
I personally think it is option 3 (in which case can someone share it?), but wondering what others thought likely?
Thanks
Pete

You would need the engineer code to reset the timer.
If you try a default on the system and it is not engineer locked you can just reset the codes to gain engineer access.

If you do need to get an engineer out then I would advise getting the latest software installed on your system. This will allow a new battery be replaced and a reset of the timer with no need for it to be done in engineer mode.
Also, id request the engineer code while he is doing same.
If you ever have any other issues you want to repair yourself you will have the code.

king_pugwash

Hi KoolKid,
My alarm was installed in August 2013 and the Control Panel Internal Battery Pack needs replacing.
Please can you PM me the manual so I can DIM...Do-It-Meself...Cheers and Thanks

KoolKid

PMed you that manual.

king_pugwash

Thanks KoolKid

Deep Thought

king_pugwash wrote: »

Hi KoolKid,
My alarm was installed in August 2013 and the Control Panel Internal Battery Pack needs replacing.
Please can you PM me the manual so I can DIM...Do-It-Meself...Cheers and Thanks

mine is the same now.

Did you change it, was it easy ? where did you ge the battery

Cheers

DT

KoolKid

Batteries are available from most suppliers.
However you may need engineer access to reset the timer.

dubtommy

Could someone PM the Quantum manual please? Need to replace internal battery pack - have engineer code so hopefully should be relatively easy? Thanks

KoolKid

PMed you that manual.

thehyperborean

KoolKid wrote: »

PMed you that manual.

Hi, would it be possible to get a cooy of that manual too please, I have the same message playing every time I switch off the alarm and its driving my wife nuts 😣 cheers!

altor

thehyperborean wrote: »

Hi, would it be possible to get a cooy of that manual too please, I have the same message playing every time I switch off the alarm and its driving my wife nuts 😣 cheers!

Have you the engineer code to reset the timer?

thehyperborean

altor wrote: »

Have you the engineer code to reset the timer?

I think so, the engineer wrote it down for me wheb I had it installed so just have to dig it out. I tried to remove the battery recently by turning off the electricity as I was afraid to get a shock but it caused ny gas heating to have issues so I thought it best to use the manual if there is one.

altor

thehyperborean wrote: »

I think so, the engineer wrote it down for me wheb I had it installed so just have to dig it out. I tried to remove the battery recently by turning off the electricity as I was afraid to get a shock but it caused ny gas heating to have issues so I thought it best to use the manual if there is one.

No need to open the unit to reset the timer.
Enter engineer code, authorized by, user code.
Service menu, yes, engineer tools menu, yes, battery menu, yes.
Replace battery.
This resets the time.

Press quit till you see exit engineering, then press yes.

thehyperborean

altor wrote: »

No need to open the unit to reset the timer.
Enter engineer code, authorized by, user code.
Service menu, yes, engineer tools menu, yes, battery menu, yes.
Replace battery.
This resets the time.

Press quit till you see exit engineering, then press yes.

Awesome thank you so much! Does the battery not need to be replaced then? I've had it around three years and the alarm is used daily.

altor

thehyperborean wrote: »

Awesome thank you so much! Does the battery not need to be replaced then? I've had it around three years and the alarm is used daily.

Hopefully you have the engineer code now to do the reset.
The back up battery pack contains NiMh rechargeable batteries, they have a limited lifespan once on constant charge.
HKC recommends they be replaced every 3 years, thats why the timer is set at same.

thehyperborean

altor wrote: »

Hopefully you have the engineer code now to do the reset.
The back up battery pack contains NiMh rechargeable batteries, they have a limited lifespan once on constant charge.
HKC recommends they be replaced every 3 years, thats why the timer is set at same.

Makes sense, thanks for all the help!

KoolKid

thehyperborean wrote: »

Hi, would it be possible to get a cooy of that manual too please, I have the same message playing every time I switch off the alarm and its driving my wife nuts 😣 cheers!

I PMed you that manual.
In Engineer goto Service Menu> Engineer Tools Menu >Battery menu >Replace Battery pack.

altor

thehyperborean wrote: »

Makes sense, thanks for all the help!

You're welcome, any other questions let us know.

thehyperborean

altor wrote: »

You're welcome, any other questions let us know.

That worked!! The message is gone, thank you! One last thing if you dont mind, and sorry for annoying you, when I have a replacement battery pack can I just pull the battery out then use the reset peocess you sent me or do I need to do something first?

KoolKid

Thats pretty much it.And reset the timer.

thehyperborean

KoolKid wrote: »

Thats pretty much it.And reset the timer.

Brilliant, thanks again.

KoolKid

No problem. Happy reading.

altor

thehyperborean wrote: »

That worked!! The message is gone, thank you! One last thing if you dont mind, and sorry for annoying you, when I have a replacement battery pack can I just pull the battery out then use the reset peocess you sent me or do I need to do something first?

Yes, take the old one out and reset the timer again.

LindaSc01

Hi. I am having the same problem. Can you pm me the manual also for replacing the. Battery pack? How do I get the engineer code? Thank you

KoolKid

You will need to contact your installer for the engineer code. Unfortunately we are no longer allowed offer help on Boards.ie with User/Engineer codes.
If you get engineer access.../
In Engineer goto Service Menu> Engineer Tools Menu >Battery menu >Replace Battery pack.

PMed a link for the manual that might help also.

100gSoma

I have the engineers code. Just wondering where to source the replacement battery for hkc quantum 70.
Thanks guys.

kub

100gSoma wrote: »

I have the engineers code. Just wondering where to source the replacement battery for hkc quantum 70.
Thanks guys.

Do you mean the one in the actual panel?

KoolKid

100gSoma wrote: »

I have the engineers code. Just wondering where to source the replacement battery for hkc quantum 70.
Thanks guys.

Most suppliers in the sticky here would have these. Where are you located?

100gSoma

Heard back off my installer and will pick one up in Bray tomorrow.
One final question. None of my wireless sensors need batteries yet, bit when they do, I'll replace myself. My question is, can I just open the sensor and swap it out? Or is there a menu option I need to access on the engineers menu before opening a sensor and replacing a battery.
Thanks guys. Very helpful support on here

altor

100gSoma wrote: »

Heard back off my installer and will pick one up in Bray tomorrow.
One final question. None of my wireless sensors need batteries yet, bit when they do, I'll replace myself. My question is, can I just open the sensor and swap it out? Or is there a menu option I need to access on the engineers menu before opening a sensor and replacing a battery.
Thanks guys. Very helpful support on here

Ive sensors in over 5 years with batteries still on 60% so should be another few years before you need to replace them.
You can put the system in engineer mode, change the battery then when finished come out of engineer mode.

100gSoma

altor wrote: »

Ive sensors in over 5 years with batteries still on 60% so should be another few years before you need to replace them.
You can put the system in engineer mode, change the battery then when finished come out of engineer mode.

Wow. That's awesome to hear!!! Thanks Altor.

kub

100gSoma wrote: »

Wow. That's awesome to hear!!! Thanks Altor.

That is HKC for you, a quality product.

altor

100gSoma wrote: »

Wow. That's awesome to hear!!! Thanks Altor.

You're welcome
Any other questions please let us know.

Never Loved Hovis

If anyone has a copy and sees this, please could I have a copy of the manual too?

I inherited the system when buying the house so will need to start with the manual then see if I can obtain the engineers code from the installer.

Thanks

kub

Never Loved Hovis wrote:

If anyone has a copy and sees this, please could I have a copy of the manual too?

Never Loved Hovis wrote:

I inherited the system when buying the house so will need to start with the manual then see if I can obtain the engineers code from the installer.

Never Loved Hovis wrote:

Thanks

Due to copyright issues we are no longer allowed to share such manuals on board's.ie

pablo22

KoolKid wrote: »

Those panels have a timer which alerts for a new battery after 3 years regardless of the status of the battery.
You will need the engineer code to reset the timer.

Hi there please help me. I have replaced the battery in this alarm panel and still get a message that the battery needs to be replaced. I bought a new one and installed it myself and still get this message.
I called the engineer and he came to me but I dont think he knew the code either. I was told that he had to get a new panel. I put a voltage tester on battery and it is reading 10.3 volts. I have the user manual but not the installation manual.
Would be very gratefull for any help.
Thanks a mill
Pablo22

fred funk }{

The battery timer needs to be reset from the engineers menu. New panel? He's either conning you or he's really bad at his job. Any decent installer reset the panel.

pablo22

Thanks a mill for the fast reply. I am having trouble with one of the sensors so I told the engineer to replace this and will not worry about the panel as the alarm is OK.
Very grateful for the reply.
Best regards
Pablo22

pablo22

Hi there would it be possible to send me the installation manual for HKC 70 Quantum please. I have the user manual which wont sort my problem.
I have fitted my system with new control battery but getting the same message battery needs to be replaced. This my first time using this site so if I make any errors will apologise in advance.
Thanks a mill
Pablo22.
Can forward my email if required.

KoolKid

Hi

Unfortunately Boards.ie no longer allow us to share manuals. You would need to contact HKC or a licenced installer.

pablo22

Thanks a mill for the reply. Just want to set the replacement of a new battery in the alarm.
Best regards and thanks again.
Pablo22

Mike O' Brien

Lads before I am divorced can someone jeplp me witth engineer codes on a Quantum 70 please?????

KoolKid

I'd hate to see you divorced but unfortunately Boards.ie no longer allow us to help you here with engineer codes.

altor

Mike O' Brien wrote: »

Lads before I am divorced can someone jeplp me witth engineer codes on a Quantum 70 please?????

You could try a default of the system.
Remove factory link, mains and battery.
Power up on battery.
If not engineer locked you could just default the codes.

corklanger

KoolKid wrote: »

PMed you that manual.

Hi, could you PM me the manual please?

Thanks

davidconroy46

Did you get sorted with the battery in quantan? Have you eng code?

KoolKid

corklanger wrote: »

Hi, could you PM me the manual please?

Thanks

Hi

Unfortunately we are no longer allowed help you here with manuals. If you contact the manufacturers or an installer I'm sure they will help you out.

davidconroy46

Hope you got sorted mick with battery in alarm? If not pm your number

OhTeddyTeddy

hi, was just wondering if this has happened to anyone. 
My father changed a battery in a sensor in his SW-1070 alarm but now the sensor is not being detected by the control panel at all. I guess he did not do it in engineer mode. Is there a way to reactivate the the sensor?
I also have the newer Quantum 70 alarm but have not changed batteries yet. The engineer installing it gave me the impression i could change the panel/sensor batteries myself but maybe its not so simple! 
Cheers in advance

KoolKid

You should be able to. Whats the exact error message you are getting?