ALL Passport Queries take.two. **! Mod-note in post#1288

killbillvol2 · 14-04-2021 5:30pm

McSween wrote: »

If renewing a child’s is the only requirement a new photo? Surely no other documentation?

They said it was the child's first passport.

McSween · 14-04-2021 7:20pm

killbillvol2 wrote: »

They said it was the child's first passport.

In general, i mean. I have to do it at the end of the years

killbillvol2 · 14-04-2021 7:23pm

McSween wrote: »

In general, i mean. I have to do it at the end of the years

I think that's completely straightforward.

damianmcr · 14-04-2021 9:17pm

Theboinkmaster wrote: »

No unfortunately not - i think the system automatically updates the tracker.

Mine updated to processing 2 weeks ago and nothing has changed.

Anything that requires documentation is not being processed at all.

When did you apply? Mines has been sitting like that for over 5 months and only recently changed.

Do you have estimated issue date?

Thanks

freshpopcorn · 14-04-2021 11:13pm

Any body have any idea for my situation.
I got a passport in May 2006 and it expired in May 2011.
I read on there website that you could apply online one it was issued less than 15 years ago.(So, I would be scrapping the date).
I went ahead with the application online to renew it and it seems to have worked.
I applied last week and it just says processing when I try and track it.

Have I any hope of getting it?

Thanks in advance.

Beanybabog · 15-04-2021 9:24am

Why are the passport office saying they’ll start again in level 4. We’ve never been in level 4, and with the government easing restrictions gradually but still calling it level 5, surely the levels are meaningless now.

Theboinkmaster · 15-04-2021 11:01am

damianmcr wrote: »

When did you apply? Mines has been sitting like that for over 5 months and only recently changed.

Do you have estimated issue date?

Thanks

i applied first week of Feb this year. Due date 8 April and obviously have not received it and no update on it. I'm not holding my breath...

I don't understand why one person cannot go in and sort through documentation theyre obviously just trying to block people travelling.

Beanybabog · 15-04-2021 11:12am

If you go onto the website the announcement re suspension is still there but at the track my passport link it says they are “working through all applications received during the period of suspended service”. Does anyone know is that’s new or did it always say that?

Theboinkmaster · 15-04-2021 2:36pm

Beanybabog wrote: »

If you go onto the website the announcement re suspension is still there but at the track my passport link it says they are “working through all applications received during the period of suspended service”. Does anyone know is that’s new or did it always say that?

That message has been there since December and is not accurate.

My tracker says they're processing my passport but i know they are not.

Check their twitter feed lots of updated information there and they've reiterated they are not processing anything with supplementary documents.

Best thing to do is contact local TD as closure of passport office currently is an absolute disgrace. Basically threaten them with not voting for them due to this issue, that's all they understand.

15-04-2021 2:56pm

My application was received on Feb 14 with an issue date of Feb 25th. The little green bar changes regularly from being close to full back to halfway point (I know this is not an accurate indicator). And shows 'last updated today at 13:20', even though no one has supposedly touched it. I wonder what the staff at home are doing.

damianmcr · 15-04-2021 3:15pm

I know we can't really travel anywhere and shouldn't be but it's silly that there isn't a skeleton staff in processing these applications.

freshpopcorn · 15-04-2021 3:19pm

damianmcr wrote: »

I know we can't really travel anywhere and shouldn't be but it's silly that there isn't a skeleton staff in processing these applications.

Part of me feels they don’t want people getting passports to prevent people from traveling.

damianmcr · 15-04-2021 4:39pm

freshpopcorn wrote: »

Part of me feels they don’t want people getting passports to prevent people from traveling.

I agree

Theboinkmaster · 15-04-2021 4:42pm

freshpopcorn wrote: »

Part of me feels they don’t want people getting passports to prevent people from traveling.

That's obviously it.

Dodge · 15-04-2021 5:24pm

Some staff there have been redeployed to other areas of the civil service including social protection and health

Renewals are being processed as can be seen in the posts on here earlier this week and there is a skeleton staff in the office

There’s no conspiracy. People who are working from home can’t bring documents home with them. So those applications are talking much longer. They’ve told people not to apply as it may take some time to clear the backlog obviously

Theboinkmaster · 15-04-2021 8:22pm

Dodge wrote: »

Some staff there have been redeployed to other areas of the civil service including social protection and health

Renewals are being processed as can be seen in the posts on here earlier this week and there is a skeleton staff in the office

There’s no conspiracy. People who are working from home can’t bring documents home with them. So those applications are talking much longer. They’ve told people not to apply as it may take some time to clear the backlog obviously

Why can’t more people in the office sort through documents, socially distant? Why do they say resume to level 4 when the government have moved away from level 5,4,3 etc.

What is the criteria for re opening?

It’s an absolute disgrace and obviously an attempt to stop people travelling. This is an essential service that can be done safely in the office. Put on some masks and get on with it.

22-04-2021 1:39pm

I just got an email from the passport office asking if I prefer a space in my last name. Otherwise the aim is get it sent in 10 days. Fingers crossed.

freshpopcorn · 22-04-2021 1:43pm

TheRealRuu wrote: »

I just got an email from the passport office asking if I prefer a space in my last name. Otherwise the aim is get it sent in 10 days. Fingers crossed.

When did you apply?
Also was it just a standard application?

22-04-2021 2:09pm

Passport online, renewal. Applied 4/2, estimated issue date 25/2.

freshpopcorn · 22-04-2021 2:11pm

TheRealRuu wrote: »

Passport online, renewal. Applied 4/2, estimated issue date 25/2.

Thanks. I didn’t apply until April 8th so I’d be a bit behind in the queue.

DiscoStew · 23-04-2021 6:49am

Dodge wrote: »

Some staff there have been redeployed to other areas of the civil service including social protection and health

Renewals are being processed as can be seen in the posts on here earlier this week and there is a skeleton staff in the office

There’s no conspiracy. People who are working from home can’t bring documents home with them. So those applications are talking much longer. They’ve told people not to apply as it may take some time to clear the backlog obviously

I’m not sure. There was very straight forward renewals completed online also not being processed. Mine has an est issue date of March 15th after applying March 1st, but no update or passport received. I know of 3 people who have applied since that date & have received their passport within a week. It’s very frustrating. If there was even some sort of a system to it I wouldn’t mind, but it is all over the place. Not to mind the fact it is a cover up to attempt to stop people from travelling!

damianmcr · 30-04-2021 11:04pm

Will anything in the latest announcement affect passport processing?

Jacovs · 30-04-2021 11:19pm

damianmcr wrote: »

Will anything in the latest announcement affect passport processing?

Message on their website has changed. Says they are processing online applications and aiming to clear backlog in 6-8 weeks.

damianmcr · 30-04-2021 11:33pm

Jacovs wrote: »

Message on their website has changed. Says they are processing online applications and aiming to clear backlog in 6-8 weeks.

Good news.

freshpopcorn · 30-04-2021 11:33pm

damianmcr wrote: »

Will anything in the latest announcement affect passport processing?

I contacted them Today with one of my questions and they said they'd hope to be back in two weeks.

Theboinkmaster · 01-05-2021 9:14am

freshpopcorn wrote: »

I contacted them Today with one of my questions and they said they'd hope to be back in two weeks.

Yes I’ve heard they expect to be back when retail re opens

06-05-2021 7:22pm

TheRealRuu wrote: »

Passport online, renewal. Applied 4/2, estimated issue date 25/2.

Was at Printing status earlier today and now Dispatched. 🥳

EverythingGood · 06-05-2021 9:42pm

We are lucky in that my wife is Polish, went to Polish embassy last week, and got a passport for our son organised in person in 25 mins, minimum fuss and will arrive by end of next week

roundone · 12-05-2021 6:50pm

Hi I sent my daughters renewal application in on 18/4. Target date was 7/5.
The green progress bar filled up by the 7th, but when I check now it's emptied a bit! Says it is still being processed.
Any ideas why?
It should have been a simple renewal, people saying they're getting theirs in days but not us!
Any info much appreciated, thanks.

Ellie1988 · 12-05-2021 8:57pm

So I completed my online passport renewal on Sunday night and was impressed when I got it back today. That was however until I opened the passport and saw my photo...I know they fade them to be more black and white but my picture is extremely faded to the point my face is so white you can't see my features. My hair looks black (it's not in real life) and my eyes look almost silver. I basically look like a ghost. Looking at my old passport here but the fading is nowhere near this extreme. Anyone else with a new passport experience this? Tia

Beanybabog · 13-05-2021 11:48am

roundone wrote: »

Hi I sent my daughters renewal application in on 18/4. Target date was 7/5.
The green progress bar filled up by the 7th, but when I check now it's emptied a bit! Says it is still being processed.
Any ideas why?
It should have been a simple renewal, people saying they're getting theirs in days but not us!
Any info much appreciated, thanks.

Mine did the same, same date there but the bar emptied a bit. Mine is a first application though and they said they won’t be finished those until June. There’s still a backlog of other applications. Previously if everything was in order and a simple renewal they’ll issue but other than that they won’t…. I have never done a renewal for a child but do they call you for consent again for a renewal? That’s the only reason I can think of

freshpopcorn · 13-05-2021 8:51pm

Ellie1988 wrote: »

So I completed my online passport renewal on Sunday night and was impressed when I got it back today. That was however until I opened the passport and saw my photo...I know they fade them to be more black and white but my picture is extremely faded to the point my face is so white you can't see my features. My hair looks black (it's not in real life) and my eyes look almost silver. I basically look like a ghost. Looking at my old passport here but the fading is nowhere near this extreme. Anyone else with a new passport experience this? Tia

Mine was a renewal and I applied in early April and it did the same thing that you described. I actually thought I imagined it. It may take a few weeks for the black log to be cleared.

notAMember · 13-05-2021 10:01pm

I submitted Irish passport renewal in early April, still not back with me. Dual citizenship, submitted the British renewal two weeks ago (via an post) and have it back today.

Ellie1988 · 13-05-2021 10:14pm

OK so is maybe a feature of the newer passports? I was on the chat online to them earlier telling them I was concerned about it and all haha

Cookiee · 14-05-2021 8:47am

Hi everyone does anyone know if the tracker is accurate? I sent in my documents last week to put an observation in my passport, and now when I track my passport is says processing and estimate delivery date is next week! Are these estimates any way accurate?

freshpopcorn · 14-05-2021 10:12am

Cookiee wrote: »

Hi everyone does anyone know if the tracker is accurate? I sent in my documents last week to put an observation in my passport, and now when I track my passport is says processing and estimate delivery date is next week! Are these estimates any way accurate?

They aren’t for a lot of people in my experience.

mcriot29 · 15-05-2021 11:09am

Did online passport renewal last Wednesday says it’s processing I need it before Friday what my chances
Says 5 days on there site yet on this it says should be ready for the 25th .
Any one have it on 5 days recently I understand it’s over covid backlog

freshpopcorn · 15-05-2021 11:14am

mcriot29 wrote: »

Did online passport renewal last Wednesday says it’s processing I need it before Friday what my chances
Says 5 days on there site yet on this it says should be ready for the 25th .
Any one have it on 5 days recently I understand it’s over covid backlog

I applied on the 8th of April and it’s still processing.
If it’s some type of necessary passport I’d say you should contact them.

McSween · 15-05-2021 1:01pm

mcriot29 wrote: »

Did online passport renewal last Wednesday says it’s processing I need it before Friday what my chances
Says 5 days on there site yet on this it says should be ready for the 25th .
Any one have it on 5 days recently I understand it’s over covid backlog

I ordered my mother’s renewal thursday 6th may. She got it on tuesday 11th. Once you get a post office tracking number youll be in business.

freshpopcorn · 15-05-2021 1:09pm

Quick question, if there’s an issue with your application they will contact you about it?

Cookiee · 15-05-2021 1:57pm

McSween wrote: »

I ordered my mother’s renewal thursday 6th may. She got it on tuesday 11th. Once you get a post office tracking number youll be in business.

They give you a post tracking number once it's dispatched is it?

Cookiee · 15-05-2021 1:58pm

freshpopcorn wrote: »

Quick question, if there’s an issue with your application they will contact you about it?

They contact by email if there's a problem, also if there's a problem it will show when you track your application

mcriot29 · 15-05-2021 4:11pm

freshpopcorn wrote: »

I applied on the 8th of April and it’s still processing.
If it’s some type of necessary passport I’d say you should contact them.

Has your changed status on the tracking yet printing etc
It’s it’s not for travel it’s for I’d for a bank issue and I need it sorted this week

freshpopcorn · 15-05-2021 4:14pm

mcriot29 wrote: »

Has your changed status on the tracking yet printing etc
It’s it’s not for travel it’s for I’d for a bank issue and I need it sorted this week

Nope, it's still processing. I have idea how the system is working because some peoples seem to be a lot faster.
I'd say you men need to try and contact them.

McSween · 15-05-2021 8:22pm

Cookiee wrote: »

They give you a post tracking number once it's dispatched is it?

Yes

roundone · 16-05-2021 10:50am

freshpopcorn wrote: »

Nope, it's still processing. I have idea how the system is working because some peoples seem to be a lot faster.
I'd say you men need to try and contact them.

How do you contact them? Thanks

tea and coffee · 16-05-2021 10:55am

I have been onto the Web Chat with them twice and both times there was an excuse to not be able to reissue the parents consent forms for my kids passports. (I wasnt able to access the link and print them initially- raging over that)
First it was Level 5, then the systems were down so they couldn't send them.
So they said I have to contact them again....

stanbowles99 · 17-05-2021 4:42pm

Anyone tried to contact passport office via webchat today. It seems to have a permanent 'Webchat too busy, try later' message on.

Cookiee · 17-05-2021 5:12pm

stanbowles99 wrote: »

Anyone tried to contact passport office via webchat today. It seems to have a permanent 'Webchat too busy, try later' message on.

I manage to get onto them once I keep refreshing the page, once it turns green I quickly put my details in and wait in queue

Cookiee · 18-05-2021 7:57am

Hi everyone just to let you all know their phone lines are back open! So you can now call customer service, they opened yesterday, working 9am-4:30pm at +353 1 671 1633

** ALL ** Passport Queries take.two. **! Mod-note in post#1288

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ALL Passport Queries take.two. **! Mod-note in post#1288