Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Caranica · 03-07-2020 10:52pm

castle2012 wrote: »

I ordered a €300 phone through amazon last year. Delivered to their depot on a Saturday and went missing. Took me over two months to sort.
Eventually they paid me €100 as I was able to provide a Pod.
My advice and I learned the hard way. Anything of value don't buy through Parcel Motel.

Anything of value pay extra for increased insurance. That's what I've done in the past and was fully covered for loss.

floorpie · 04-07-2020 1:04pm

If your package is missing try the new "Find My Parcel" thing on their website first, instead of mailing and calling.

I've had two packages go missing recently because the sender left out information. If you have the tracking number, or even just vague details about the package, Find My Parcel will tell you 1) if they have it, 2) will allocate it to you and deduct payment/send it to you. It worked for my two packages at least.

It's on your home page when you log in, to the right of your balance.

NewbridgeIR · 04-07-2020 1:06pm

floorpie wrote: »

If your package is missing try the new "Find My Parcel" thing on their website first, instead of mailing and calling.

I've had two packages go missing recently because the sender left out information. If you have the tracking number, or even just vague details about the package, Find My Parcel will tell you 1) if they have it, 2) will allocate it to you and deduct payment/send it to you. It worked for my two packages at least.

It's on your home page when you log in, to the right of your balance.

Yes, this works very well.
UK sellers don’t seem to have heard of Parcel Motel and need to be spoonfed the correct address details and how important it is to write the PM ID on the package.

notsoyoungwan · 04-07-2020 1:55pm

I’ve never had an issue with them and at this stage must have had hundreds of parcels delivered through them. The only time there was an issue was when the seller didn’t include my PMID on the label, and once I contacted them it was sorted quickly.

rock22 · 10-07-2020 9:23am

My Parcel was received by them Wednesday 8th, email received, but it is still saying "in transit" with no date as to delivery to the locker.

They are clearly way slower than before!

dashcamdanny · 10-07-2020 12:18pm

Last few deliveries . Waiting 2+ days for check in. Then another 24hr for delivery.
If you are unlucky, thats not including a weekend where they down tools and another 2 day wait on top.

I know there is a bigger demand right now, but months later they really should be on top of delays.

DPD parcel wizard are getting you next day service.

Royal mail can get a parcel here in 24 hrs. Then Parcel motel keep it for the week.

Even getting a response from customer service takes a day.

Is it just me?

ED E · 10-07-2020 12:20pm

Not in my area, and they work(or worked) Saturdays.

Issue with a parcel with no PMID, everything else fine.

10-10-20 · 10-07-2020 12:25pm

Nope, same here. Three days waiting for the parcel to be loaded into a box.
I had Fastway deliver three times over in the same duration.
Part of their problem is the limited amount of motel boxes and the reluctance of some people to collect the parcel quickly. I'd consider offering a discount for those who collect parcels quickly, that would free-up boxes.

davetherave · 10-07-2020 12:27pm

Haven't noticed a difference, of everything that has gone through them since the start of April it has all been checked in, in transit, and stored that evening or during the night for collection the next day.

chunkylover4 · 10-07-2020 12:32pm

Funnily enough it's the opposite for me, always use Dpd but parcel motel have been much quicker recently

dashcamdanny · 10-07-2020 12:34pm

Had a bottle of whisky a couple of months ago. Amazon purchase.

Made a mistake and had my PM address on the drop down address list. Instead of DPD.

They kept it for a week and a half, made me produce receipts and made me collect it from Dublin. Instead of just sending it on with out the drama. Like every other courier does.

I think they have been huffing with me ever since.

dashcamdanny · 10-07-2020 12:38pm

chunkylover4 wrote: »

Funnily enough it's the opposite for me, always use Dpd but parcel motel have been much quicker recently

The good thing about DPD now is they stash the parcel around your front door or garden somewhere if they know you and you are not in.

I guess its a result of the covid thing.

Very handy ..

Cole · 11-07-2020 1:18pm

I always found it to be a good service (even during lockdown), but since I've been waiting for a month for a parcel and nobody seems to be bothering to look for it, I've stopped using them...going to try parcel wizard instead. Shockingly bad customer service.

celticsfan · 13-07-2020 9:50pm

Folks...has anyone ever had anything delivered to their parcel motel from amazon with DPD?? do they make it there safe and sound usually or do DPD act the bo**ix what with them being business rivals and that?

tedpan · 13-07-2020 9:54pm

celticsfan wrote:

Folks...has anyone ever had anything delivered to their parcel motel from amazon with DPD?? do they make it there safe and sound usually or do DPD act the bo**ix what with them being business rivals and that?

No issues here, last week I had a parcel motel home delivery for an oversized parcel and DPD delivered it.

jaeita · 14-07-2020 11:50pm

Soccarboy11 wrote: »

So I have to send a phone back to a retailer, which i got through parcel motel down to me in cork. I was given a Royal Mail prepaid label (because they assumed I was in the UK still), and saw its possible to send from parcel motel to royal mail in NI, and then onwards to the UK.

I don't believe its possible to use a pre-paid royal mail label in an irish post office (please let me know if it is!), but has anybody else done this before?

Thanks!

Parcel Wizard and Parcel Connect at the moment.

vafankillar · 15-07-2020 12:21am

sorry if this question has been answer, but completely new to this and a bit confused.

if i want to order something from amazon that doens't deliver to ireland, what should I write in for delivery?

keep it uk with my local motel parcel address or put in a uk one which will then be collected and delivered to my local one?

VG31 · 15-07-2020 12:46am

vafankillar wrote: »

sorry if this question has been answer, but completely new to this and a bit confused.

if i want to order something from amazon that doens't deliver to ireland, what should I write in for delivery?

keep it uk with my local motel parcel address or put in a uk one which will then be collected and delivered to my local one?

You use the Parcel Motel address in NI:

[Your name]
[Your PMID]
1A McKinney Road
Newtownabbey
BT36 4PE

PM deliver to the motel you've selected in your account.

vafankillar · 15-07-2020 1:03am

VG31 wrote: »

You use the Parcel Motel address in NI:

[Your name]
[Your PMID]
1A McKinney Road
Newtownabbey
BT36 4PE

PM deliver to the motel you've selected in your account.

fair play, I hadn't added a card yet, but once I done that (after your post) they gave this info clearly on next page.

biggebruv · 16-07-2020 12:55pm

Hi Newb here can someone help

I registered with parcel motel and bought an item online used the parcel motel address I was given

Today it says dpd have delivered and it was signed at 10:30

Do I go to the motel now or am I supposed to wait for email/ text form them first?

Caranica · 16-07-2020 1:19pm

biggebruv wrote: »

Hi Newb here can someone help

I registered with parcel motel and bought an item online used the parcel motel address I was given

Today it says dpd have delivered and it was signed at 10:30

Do I go to the motel now or am I supposed to wait for email/ text form them first?

It still has to be moved from NI to your nearest depot and from you depot to your nominated locker location. It will take a day or so. They will email and text you a code to open the locker.

tk123 · 21-07-2020 9:09am

Has anyone done a Collect+ return via PM recently? I have 'Status: 3rd Party Link at 16/07/2020 13:58' and collect+ say they haven't received it? I've no probs if there's delays with everything that's been happening the last few months but getting a bit worried now that it might be lost?

Cole · 25-07-2020 12:50pm

After over a month of politely asking PM where my parcel is, and receiving no update, I eventually told them the answer to my own question...which was that they had lost it and were doing nothing to find it/confirm with me. Then (again) I had to tell them to reimburse the value (thankfully not a lot) and close my account.

At no point did anyone from the company acknowledge anything, offer an apology or try to keep my custom. It was like...there you go, glad to be rid of ye.

When it's works, it's fine. But if it goes wrong, you can forget about getting any proper response. Absolutely jaw-droppingly bad customer service.

Kerry25x · 25-07-2020 8:13pm

Their customer service is horrific.

I was unable to collect a parcel the end of June because the touch screen on my local parcel motel was completely frozen, I raised a ticket with their customer service about it before my stay expired informing them that their machine was unusable. Over a week later I heard nothing back, my parcel had been returned to depot and I got charged twice for it, so I sent a reminder email. Still heard nothing back.

To be honest I forgot about it since then until I received another parcel to my motel yesterday. Went to collect it and the screen isn't even turned on. No doubt they'll still return my parcel to depot tomorrow morning despite the fact that the machine is obviously unusable.

Going to stick with AddressPal from now on.

shockwave · 28-07-2020 1:44pm

Anyone else find that their parcel has been opened the last one I got someone had slit the sellotape holding the box closed, wasnt the first time it happened either.
Nothing was taken but parcel was from EU and should be ok with customs.

coylemj · 28-07-2020 4:57pm

shockwave wrote: »

Nothing was taken but parcel was from EU and should be ok with customs.

Customs isn't all about excise and VAT, they're also interested in drugs, guns and controlled medicines. Meaning that just because a package is coming from within the EU, that doesn't give it immunity from a physical check.

28-07-2020 5:01pm

NewbridgeIR wrote: »

Yes, this works very well.
UK sellers don’t seem to have heard of Parcel Motel and need to be spoonfed the correct address details and how important it is to write the PM ID on the package.

I always had my PM number in my name and never had an issue in years using them (ie Reginald PM123456 Smyth). Senders love leaving lines out of addresses but will always put the name in.

shockwave · 28-07-2020 5:05pm

coylemj wrote: »

Customs isn't all about excise and VAT, they're also interested in drugs, guns and controlled medicines. Meaning that just because a package is coming from within the EU, that doesn't give it immunity from a physical check.

I thought that they would at least put a sticker on it or something to say it was them that opened it.

vafankillar · 01-08-2020 2:03pm

anyone ever get emails or texts saying your parcel is there when you haven't got a parcel ordered? or have collected the only parcel you did have more specifically? website must be **** if spam has gotten my phone number?

dan786 · 01-08-2020 3:13pm

vafankillar wrote: »

anyone ever get emails or texts saying your parcel is there when you haven't got a parcel ordered? or have collected the only parcel you did have more specifically? website must be **** if spam has gotten my phone number?

No never, have been using them since day 1.

Gadgetman496 · 01-08-2020 4:18pm

vafankillar wrote: »

anyone ever get emails or texts saying your parcel is there when you haven't got a parcel ordered? or have collected the only parcel you did have more specifically? website must be **** if spam has gotten my phone number?

Can you see a pic of the item in your account?

There have been cases in the past where people got deliveries of promotional mail connected to previous purchases where they inadvertantntly left a tic box checked to be notified of upcoming offers. In those cases it was simply an envelope & they were charged the full whack.

PM normally credit back the charge if pushed in those cases.

vafankillar · 01-08-2020 6:33pm

Gadgetman496 wrote: »

Can you see a pic of the item in your account?

There have been cases in the past where people got deliveries of promotional mail connected to previous purchases where they inadvertantntly left a tic box checked to be notified of upcoming offers. In those cases it was simply an envelope & they were charged the full whack.

PM normally credit back the charge if pushed in those cases.

fuccks sake thats it. I assumed it was just spam, I actually had gotten spam from parcel motel before when i never even used them so assumed it was something like that and ignored it.

i think i remember unticking a box but i had to refresh the page as the address wasn't excepted initially and needed to be altered for some reason.

how the **** would i reverse this, i dont really care about the few bob if it was a once off but if they keep sending me stuff...glad i didn't link my credit card now

from what i've seen their customer service sounds **** so think i'll just let the balance go empty and forgot about it and thats the end of that.

spix · 15-08-2020 1:16pm

Got an oversized parcel recently and the email said weight '0.1kg' Also got no photo of it. Was only available for collection since 11am this morning and depot closed at 12 so couldn't pick up. Is it normal they just can't be bothered to weigh the parcels and put down 0.1kg? because it should weigh around 4-5kg

spix · 17-08-2020 2:15pm

Well turns out it was 5kg they just didn't bother to weigh it so entered 0.1kg in the email.

whiterebel · 17-08-2020 4:01pm

They wouldn't have time to weigh parcels, they'll go by what is put on the paperwork. It doesn't matter to them whether its 1 or 5 kilos as long as it fits in a locker. if someone was putting down 1 kilo, and it was 100kg, they'd weigh it.

spix · 17-08-2020 4:18pm

whiterebel wrote: »

They wouldn't have time to weigh parcels, they'll go by what is put on the paperwork. It doesn't matter to them whether its 1 or 5 kilos as long as it fits in a locker. if someone was putting down 1 kilo, and it was 100kg, they'd weigh it.

The parcel was only 1cm over size in 1 dimension, other dimensions within limits. I requested the seller keep box to 38x41x64. The lockers are slightly oversized so would've fit in. If they are that particular about dimension you would think they'd give a somewhat ballpark weight and not enter 0.1kg for a 5kg parcel and make you think someones sent an empty box. Or don't give the weight for the parcel at all. No photo was given either.

VG31 · 17-08-2020 4:59pm

spix wrote: »

The parcel was only 1cm over size in 1 dimension, other dimensions within limits. I requested the seller keep box to 38x41x64. The lockers are slightly oversized so would've fit in. If they are that particular about dimension you would think they'd give a somewhat ballpark weight and not enter 0.1kg for a 5kg parcel and make you think someones sent an empty box. Or don't give the weight for the parcel at all. No photo was given either.

I had something delivered to PM in a box that was slightly above the limit on one dimension but I wasn't charged the oversized fee. It fit into the locker at an angle.

spix · 17-08-2020 5:23pm

VG31 wrote: »

I had something delivered to PM in a box that was slightly above the limit on one dimension but I wasn't charged the oversized fee. It fit into the locker at an angle.

I had that happen before as well which is how I know it would've fit. I guess it just depends who's checking.

Gadgetman496 · 18-08-2020 3:12pm

I received a parcel to my PM sent by another PM user.

I just happened to notice on my bank statement that I was charged €3.95 for receiving it.

I rang them and got through instantly (couldn't believe my luck). They accepted the wrong charge without any argument & refunded my account immediately.

It could have slipped by without notice only for it was the only transaction in quite a while.

Just posting so other users can keep an eye on their own accounts.

spix · 20-08-2020 4:41pm

Gadgetman496 wrote: »

I received a parcel to my PM sent by another PM user.

I just happened to notice on my bank statement that I was charged €3.95 for receiving it.

I rang them and got through instantly (couldn't believe my luck). They accepted the wrong charge without any argument & refunded my account immediately.

It could have slipped by without notice only for it was the only transaction in quite a while.

Just posting so other users can keep an eye on their own accounts.

Another similar warning I just caught. This has happened twice now and only just noticed why it matters. I had a parcel check in without a photo, few hours later it checked in again with a photo. That one without photo still 'in transit' because it was the same item. Now just happened again this morning. Issue? Was charged 3.95 twice for the same item due to double check in. Sent an email just now asking for the refund into my balance.

spix · 20-08-2020 5:04pm

Well that was quick. Got a refund on the month old check in but the one that arrived today they said is a different parcel, however has no photo and not expecting anything else to arrive. Been using parcel motel years and never got any junk mail so not sure what it could be other than another double charge.

The Crazy Cat Lady · 20-08-2020 10:17pm

hi all, I recently signed up for this service, how do I format the address to use on amazon?

Gadgetman496 · 21-08-2020 11:35am

The Crazy Cat Lady wrote: »

hi all, I recently signed up for this service, how do I format the address to use on amazon?

Log into your account & from the menu drop downs you will see the option to display your address.

spix · 21-08-2020 11:46am

Gadgetman496 wrote: »

I received a parcel to my PM sent by another PM user.

I just happened to notice on my bank statement that I was charged €3.95 for receiving it.

I rang them and got through instantly (couldn't believe my luck). They accepted the wrong charge without any argument & refunded my account immediately.

It could have slipped by without notice only for it was the only transaction in quite a while.

Just posting so other users can keep an eye on their own accounts.

Pretty sure my 2nd mystery double charge is exactly this. Not due any regular motel deliveries but have a motel->motel which is still showing as 'customer stored' but should be in my locker by now. I guess they have a few ways of double charging !!

The Crazy Cat Lady · 21-08-2020 1:42pm

Gadgetman496 wrote: »

Log into your account & from the menu drop downs you will see the option to display your address.

Thanks

spix · 21-08-2020 4:19pm

Got refunded on 2nd double charge as well... they don't cause any fuss about the refund but the double charges shouldn't happen at all. Wonder how many people this has happened to who haven't noticed.

Gadgetman496 · 21-08-2020 4:29pm

spix wrote: »

Got refunded on 2nd double charge as well... they don't cause any fuss about the refund but the double charges shouldn't happen at all. Wonder how many people this has happened to who haven't noticed.

Exactly, I could live with a genuine mistake but if this kind of thing is automated it is going to keep happening.

Might be time to remove associated cards.

spix · 21-08-2020 4:45pm

Gadgetman496 wrote: »

Exactly, I could live with a genuine mistake but if this kind of thing is automated it is going to keep happening.

Might be time to remove associated cards.

Not sure I would've spotted it if I was using a card as I saw my parcel motel balance drop twice in a few hours knowing I only had 1 parcel incoming. I'm sure its unintentional and all but they really need to sort this out as they must be aware of it by now.

spix · 22-08-2020 5:00pm

Anyone else unable to login? refreshed my account my balance/parcel history was empty, clicked log out, tried to log back in and says username or password incorrect.

Gadgetman496 · 22-08-2020 5:19pm

spix wrote: »

Anyone else unable to login? refreshed my account my balance/parcel history was empty, clicked log out, tried to log back in and says username or password incorrect.

Yep, just checked there & I'm getting the same.

Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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