Nightline/Parcel Motel Thread Part 2 (post all related questions here)

whiterebel wrote: »

They won’t accept with outstanding charges, but Parcel Motel will accept packages from outside the EU, Parcel Wizard didn’t, to at least it was in their T&Cs.

I guess PW were obviously unable to check the whole cage of items delivered by Royal Mail. Got small package that came from Japan (no duty/VAT due, so came with other stuff unnoticed, I guess), 2 weeks ago.

Reading this thread is giving me very little hope that my recent issue is going to be resolved. Basically, they sent a parcel to somewhere that wasn't my usual delivery location, texted me to apologise and say they'd re-route it to the usual location. That was two weeks ago, and despite opening a case by email and waiting half an hour to get through to someone on the phone, there's no sign of it, so I presume they have lost it. Needless to say, as it was a birthday present from my brother, I'm not best pleased!! :mad:

Accoding to the parcel information when I log in to PM, the package is still in the locker at the mis-directed location, I even drove an hour out of my way to try and collect it from there but either the PIN just didn't work or the information hasn't been updated.

Also, related to this, the delivery location had changed on my Parcel Motel account after this package was mis-routed. I definitely didn't change it and despite changing it back, it has changed again at least twice since this happened. I even changed my Parcel Motel and it happened after I did that. Has anyone else seen this happen?

** EDIT ** OK, reading more of the thread I see the location thing is happening to others too....

Anyone ever have a problem with pin/quote code nothing working just keep getting error "something went wrong message" currently have 3 parcels sitting in their lockers

FixitFelix wrote: »

Anyone ever have a problem with pin/quote code nothing working just keep getting error "something went wrong message" currently have 3 parcels sitting in their lockers

Yes, a couple of weeks ago, exactly the same thing. I had to let it sit there and be taken back. It was put in a new locker a week later and i could collect it.

EDIT; Just went to collect a parcel an hour ago and wasn't able to get it - "mobile phone number or pin incorrect". Absolute rubbish i know my own number and had the pin in front of me. Just as well its not something i am in a hurry for.

seem to be in the same boat as everyone else.
Parcel delivered and signed for on Thursday 26th November.
Received no updates on parcel motel side
Created a support case but haven't had any update on it.
Would be nice to know if I need to rebuy my Christmas gift again or hold out. Bit frustrating.
I dont even care if they lost it. Just tell me, refund me and ill purchase it again.

LizardKing wrote: »

I called today ... spoke to customer agent and she did a "search" then said she needed the order details invoice so they can do a "warehouse search" which can take 3 days. she sent me an email from the case I had opened and was replying to so it was all being logged just nobody responding to the case.


Its been 13 days now since it was delivered to them. I said why did you not do a warehouse search when I opened the lost parcel case, she said it needed the invoice info. They could have requested that via the case. I have sent this now via case email. I am not hopeful of it being found , Item was £109 so I will likely get max €100 back on a claim. I've used service since it opened up and first time I have had an issue.

I'm in the same boat as you but my item has been in the warehouse for the last month. Only did the warehouse search yesterday.

My item cost €450 so I'm devestated right before Christmas. Massive hit to take.

I'm still holding out hope that it will be found.

I'm done with PM as a result at any rate. There is a serious problem in their warehouse that isn't being addressed.

Few parcels deposited with about 2-3 day average delay after landing in the Dublin depot for me which seems very decent considering the Christmas rush started early this year. Only 3 more small ones to go.

lcstress2012 wrote: »

Does anyone else notice when topping up on the website you can only top up by minimum €11 which is ridiculous. Usually you could just pay the €4.50 and that was it. Bit expensive now if you ask me.

Why top up?

lcstress2012 wrote: »

I mean if I want to just collect one parcel I’d pay €4.50 and not have to top up by a minimum of €11?

If you add a debit card to your account PM will just debit €4.50 from your added card for each parcel and you don't actually have to top up.

johnire wrote: »

Hi all.
Just wondering if anyone can help me with a couple of questions?
I know you have 48 hours to collect a delivery and if you don't it's returned to the local Depot. What I want to know is what happens then? Is it as simple as making an arrangement with them to deliver on a day that I know I'll definitely be able to collect it with the 48 hour time span?
Also am I right to say they don't work on a Sunday? If that's the case what happens for example if a delivery is stored at for example 7 am on a Friday morning. The 48 hours is up at 7 am on the Sunday.... is the delivery not brought back until the Monday meaning it's still physically in the locker but if you went to collect at say 3 pm on the Sunday afternoon you couldn't get it as the code wouy have expired?
Sorry for all the questions but Thank you because of circumstances Ive a very limited window to collect from my delivery location and I can't find any answers on their site.

hi, they'll take it away, charges you and text you again in a couple of days

Finally got my 1500 refund from Parcel Motel today for a parcel delivered to them end of October. They in fact has first send the refund to wrong paypal email so I wonder what happens there as some lucky guy got free 1500.

The processed it to correct email today and I have received it. Looks like I am done shopping from UK mostly depending on how customs work come January.

dropzone wrote: »

Anyone know the average time it takes parcel motel to respond to an email? I received someone else's parcel at the weekend, I thought I would have heard back from them on Monday.

Has anyone else been in the same situation?

I emailed them on Friday but didn't hear anything today. I rang them today and was on hold for 30 minutes. I'm waiting on a parcel that was delivered last Tuesday and was logged in Dublin on Wednesday. It is still " in transit".
The girl I spoke to said that there was a huge backlog for my chosen location.
They seem swamped

dropzone wrote: »

Anyone know the average time it takes parcel motel to respond to an email? I received someone else's parcel at the weekend, I thought I would have heard back from them on Monday.

Has anyone else been in the same situation?

I tend to message them on Twitter then tweet at them that they've got a msg from me. Usually reply in a few hours.

LizardKing wrote: »

10 days now. No response to the find my parcel case I opened and no replies from emails to support.


Frustrating , T'was a Christmas present so have time to replace it but they should be replying to customers.


Anyone experience filing a claim for lost parcel?

17 days now , responded to them today for an update.


I am expecting the parcel has been lost/robbed.



Happy not everyone is experiencing the same problems.


I guess I have to lodge a claim now for the lost package .. I will be closing my account and looking for refund of the credit I have



I will have to buy another present before Xmas too



I will ring again if they do not respond to the email to case in a few days.


Pain in the hole :mad::(:rolleyes:

FYI:

Irish Amazon buyers may be hit with post-Brexit charges

Read more...

LizardKing wrote: »

17 days now , responded to them today for an update.


I am expecting the parcel has been lost/robbed.



Happy not everyone is experiencing the same problems.


I guess I have to lodge a claim now for the lost package .. I will be closing my account and looking for refund of the credit I have



I will have to buy another present before Xmas too



I will ring again if they do not respond to the email to case in a few days.


Pain in the hole :mad::(:rolleyes:

I have the exact same issue. Been almost a month since my initial order. Arrived in PM on 26th Nivember and nothing since

blastman wrote: »

Following up my previous post, I got an email from PM today admitting my package was lost i.e they have lost it. They'll refund me the value of the invoice I sent last week (with me losing out on the exchange rate, no doubt), but it's not much consolation as the item was a signed book and I don't know if I'll be able to order it again. I was offered the refund as PM credit or a payment to the card I use to top up, took the card refund

At least you had an invoice! My package is lost, I have no invoice. I doubt they’ll pay me anything if they do ever get back to me. Even though I declared the value of the parcel when I sent it.