Screwfix deliveries

homewardbound11 · 03-11-2020 1:49pm #1

Anyone having massive delays with screwfix .

I order 2 grommet seals for a cistern on the 22nd of October . On the 29th it goes to GLS for delivery . It’s still in the uk.

Paid 5 euro ( madness ) for a 2 day delivery and still nothing .

Very difficult to get through their contacts to get any information . Even Royal Mail and an post would have been way faster .

Never again will I dawn their web page .

PaddyCar · 03-11-2020 2:11pm

Yeah. Ordered some garage shelving on 16th October and still no sign. Showing up as processed on webpage last few days so hoping its delivered this week.

Stigura · 03-11-2020 3:56pm

GLS? Ali Babba's boys.

celticbhoy27 · 03-11-2020 7:27pm

They used to be so reliable. It's a shame. Their website warns of delays but there's no excusing the length its taking.

Decoda · 03-11-2020 7:43pm

Placed an order on Oct 27th and email I received said delivery in 2 days.I just checked the order and it's still progressing and now showing a delivery date of the 6th of November. If there are issues with deliveries then tell us, don't send me an email saying 2 days and then leave it in a warehouse for a week and keep pushing the delivery date out.

markc1184 · 03-11-2020 9:22pm

Had a few bits delivered about 1 month ago. Took just shy of 3 weeks from order to delivery. I wasn't in any great hurry but if I'd have known it would take that long I wouldn't have bothered.

listermint · 03-11-2020 9:22pm

They've goin to the absolute dogs. I won't use them now unless I need the goods in a few weeks. Absolutely pointless.

dok_golf · 03-11-2020 9:26pm

All the orders since opening up after last lockdown are coming in from the UK. What used to be a 2 day turnaround is now taking 2 weeks ( plus)

Idioteque · 03-11-2020 9:54pm

Same as the others. Had big issues with delayed delivery and then they split a delivery also which caused me hassle.

I haven't ordered with them since and am using lots of other places instead.

monkeynuz · 04-11-2020 9:56am

dok_golf wrote: »

All the orders since opening up after last lockdown are coming in from the UK. What used to be a 2 day turnaround is now taking 2 weeks ( plus)

Which is ridiculous as I ordered a mitre saw recently from a uk company and it arrived two days later and was much much cheaper than buying here.

celticbhoy27 · 04-11-2020 10:01am

monkeynuz wrote: »

Which is ridiculous as I ordered a mitre saw recently from a uk company and it arrived two days later and was much much cheaper than buying here.

Where you buy from monkey?

PsychoPete · 04-11-2020 10:09am

celticbhoy27 wrote: »

Where you buy from monkey?

I ordered a milwaukee cordless ratchet and grinder from toolden on a Friday morning and it was delivered Monday evening

monkeynuz · 04-11-2020 10:20am

celticbhoy27 wrote: »

Where you buy from monkey?

Depending on items I have found the following very good: power tools uk for fantastic prices on a Milwaukee battery grinder cost with 2 batteries, fast charger and bag £230 ish, power tool world for festool ks60set with the angle finder etc. Cost including two day delivery was I think £770, prime tools and toolsense for Facom and Stahlwille handtools (other brands are available) (massive discounted prices more than 50% cheaper than caulfields et al)

I have tried Axminster a few times with varying success, Amazon can be useful for some things but not much.

I would dearly love to buy local or at least from Irish companies but when they’re often charging 50%+ and sometimes double then I just can’t reconcile my self to pay it.

homewardbound11 · 05-11-2020 8:47am

It seems the issue with screw fix is both screwfix and gls .
7 days to process and another 7 out for delivery .
That’s some courier service for ya.

listermint · 05-11-2020 10:22am

Picked up a festool TS55 from ffx UK. Best price at the time.

okidoki987 · 06-11-2020 6:38pm

On their website:

"We are currently experiencing delays with online orders due to demand. Your order may take longer than our usual 3-4 working day delivery service. We are sorry for any inconvenience caused and we are working hard to get your order to you as soon as possible. You will receive an SMS when
your delivery is due".

Not great if so many are waiting a lot longer for deliveries.

They've opened a few new stores, Darndale & Swords Dublin and Galway according to the website.
https://www.screwfix.ie/jsp/tradeCounter/tradeCounterPage.jsp
If it's in stock and suits, click and collect is the only way to go.

monkeynuz · 06-11-2020 7:12pm

okidoki987 wrote: »

On their website:

"We are currently experiencing delays with online orders due to demand. Your order may take longer than our usual 3-4 working day delivery service. We are sorry for any inconvenience caused and we are working hard to get your order to you as soon as possible. You will receive an SMS when
your delivery is due".

Not great if so many are waiting a lot longer for deliveries.

They've opened a few new stores, Darndale & Swords Dublin and Galway according to the website.
https://www.screwfix.ie/jsp/tradeCounter/tradeCounterPage.jsp
If it's in stock and suits, click and collect is the only way to go.

Or give your money to companies that can deliver on time.

darraghwex · 06-11-2020 7:37pm

I ordered 2 things on the 25/10,got a email on 3/11,saying it was going out in the post,Still waiting,never again

tophurler · 06-11-2020 8:14pm

Similar enough experience, I can't see myself ordering from Screwfix again while they are using GLS as the courier. My last 2 orders sat on shelves in the GLS warehouse for weeks, despite making contact with the warehouse and being told it was being placed on a truck. Incredibly frustrating.

okidoki987 · 07-11-2020 2:46pm

Was talking to a mate who's involved with a courier company (not GLS) and he said December is going to be mental for deliveries and he expects a lot of delays due to the number of people ordering online.
Doesn't sound like it's going to get better, anytime soon.

fiacha · 07-11-2020 9:58pm

Order placed 26th Oct, shipped from UK via ParcelForce on 3rd Nov. Arrived today with half of the items listed in the parcel missing. Everything was loose within the large box so some of the plastic electrical boxes were broken by the heavier items.

This is the second order I've had issues with lately so I won't be using them again. I had to raise a case with Paypal to get my money back the last time.

Before the move to Irish stores happened their service from the UK was very reliable.

celticbhoy27 · 07-11-2020 10:06pm

fiacha wrote: »

Order placed 26th Oct, shipped from UK via ParcelForce on 3rd Nov. Arrived today with half of the items listed in the parcel missing. Everything was loose within the large box so some of the plastic electrical boxes were broken by the heavier items.

This is the second order I've had issues with lately so I won't be using them again. I had to raise a case with Paypal to get my money back the last time.

Before the move to Irish stores happened their service from the UK was very reliable.

Dreadful. Another thing I noticed. Stock could be available in a diff county. Would it not make more sense to ship stock from say dublin store to Kilkenny rather than going through UK?!

mr_edge_to_you · 10-11-2020 10:54pm

I ordered a few small bits on 02.11.20. Received a text on 05.11.20 to say my order was being processed. No update since.

Its my first time ordering from Screwfox and unlikely I'll be doing it again. €5 for 2-3 day delivery. Very very slow.

I ordered some stuff from another domestic store in another county on last Sunday and received it on Wednesday through DPD.

Very shoddy from Screwfix. You'd expect given their size, scale and experience they'd be setting the standard on delivery.......

GreeBo · 11-11-2020 10:57am

I picked up a few things from them in their Sandyford, Dublin store and it was quite handy, ordered online and available to collect within an hour.

However I think discovered secure all fastenings which is also in Sandyford (about 500m up the road!) and got the same stuff (plasterboard screws and mushrooms) for 75% cheaper.

Relying on delivery at this time of year during lockdown is going to be slow...

listermint · 11-11-2020 12:45pm

GreeBo wrote: »

I picked up a few things from them in their Sandyford, Dublin store and it was quite handy, ordered online and available to collect within an hour.

However I think discovered secure all fastenings which is also in Sandyford (about 500m up the road!) and got the same stuff (plasterboard screws and mushrooms) for 75% cheaper.

Relying on delivery at this time of year during lockdown is going to be slow...

tbf alot of items are delivery only and not click and collect. which is a sizeable problem.

they are harming the brand i think.

mr_edge_to_you · 14-11-2020 2:52pm

Received my order a few moments ago. The clowns managed to leave out the most expensive item on the order despite including on the despatch note.

fiacha · 14-11-2020 3:40pm

mr_edge_to_you wrote: »

Received my order a few moments ago. The clowns managed to leave out the most expensive item on the order despite including on the despatch note.

I had the same. Send an email to online@screwfix.ie explaining the issue. My missing items turned up 4 days later.

Seamai · 14-11-2020 3:44pm

listermint wrote: »

tbf alot of items are delivery only and not click and collect. which is a sizeable problem.

they are harming the brand i think.

I almost bought some stuff from them during the week only to discover that 2 of the 3 items were click and collect only (they were small and perfect for posting) and my nearest branch is almost a 100 km away, great prices but I went elsewhere. Not a great business model in today's climate.

utyh2ikcq9z76b · 15-11-2020 1:32am

Ordered end of October still waiting, thought they would be quick so place is in bits waiting on stuff

Normal One · 15-11-2020 1:40am

I placed an order for a bunch of led bulbs on Oct 26th, order confirmation said delivery within 2-3 days

They were dispatched on the 3rd Nov and delivered in 2 parcels on the 7th and 9th Nov. So 14 days in total.

celticbhoy27 · 15-11-2020 2:08am

That's scandalous.. no excuse for these delays

mr_edge_to_you · 15-11-2020 9:06am

I emailed about the missing parts and in fairness to them they processed a refund without delay. I can't wait another fortnight for it.

Renno123 · 15-11-2020 1:54pm

Ordered mouse traps on 19th September. Didn't get the delivery until the 20th October.
I won't be using that site for a long time until they sort themselves out

Marhay70 · 15-11-2020 2:46pm

Ordered stuff last week, sorry I didn't read this thread first. Looked at the order today and it still says "processing". The item was in stock all over Ireland and I thought they'd ship it from the nearest branch, not from the UK. Lesson learned

leex · 16-11-2020 6:47pm

I ordered a window hinge at 11am Tue Nov 3rd. Received today Nov 16th. 13 days delivery.

mr_edge_to_you · 17-11-2020 4:08pm

mr_edge_to_you wrote: »

I emailed about the missing parts and in fairness to them they processed a refund without delay. I can't wait another fortnight for it.

Received the missing parts today. Same picking/despatch note. Their systems and processes are in dire need of an overhaul!

Igotadose · 25-11-2020 11:57am

Ordered on 1 November. Got an SMS about it within a week.

Then nothing. 2 weeks go by, looking at their website says "Fulfilled." Nothing here yet.
Spent two days waiting to get through on the phone. Monday 23 November I finally did, was told they'd investigate that it should've arrived by now and the carrier is "GLS," not one I'm familiar with here in W. Kerry.

Got a call back - yes, it never shipped, so sorry, do you want a refund or for us to ship it again. I requested they'd re-ship.

They've clearly fallen on hard times, shame really they used to be great.

Stigura · 26-11-2020 3:43am

Igotadose wrote: »

Spent two days waiting to get through on the phone. Monday 23 November I finally did, was told they'd investigate that it should've arrived by now and the carrier is "GLS," not one I'm familiar with here in W. Kerry.

They've clearly fallen on hard times, shame really they used to be great.

See above.

Stigura wrote: »

GLS? Ali Babba's boys.

Marhay70 · 26-11-2020 10:20am

Ordered on 4th Nov, got an e-mail from Parcel Force on 18th to say it had been exported from UK, heard nothing more until I found it outside my door yesterday. No tracking outside UK it seems, won't be ordering again

The Continental Op · 26-11-2020 10:49am

Ordered the DeWalt Impact Driver in the Black Friday sale on the 23rd November, dispatched on the 25th and its gone through, Dispatch, Collection depot and Exported on the Parcel Force tacking so far. Not lightening fast but not slow so fingers crossed it gets to In delivery country soon enough.

listermint · 26-11-2020 11:18am

The Continental Op wrote: »

Ordered the DeWalt Impact Driver in the Black Friday sale on the 23rd November, dispatched on the 25th and its gone through, Dispatch, Collection depot and Exported on the Parcel Force tacking so far. Not lightening fast but not slow so fingers crossed it gets to In delivery country soon enough.

me too, too good a deal to miss out tbh.

policarp · 27-11-2020 2:07am

In fairness to Screwfix, I had a delivery from GLS yesterday. It left the U,K. and wasn*t scanned for 3 days.

They said short staff and Corona Virus cutbacks. Wait till Brexit.

Bullocks · 13-01-2021 11:42pm

Anyone buy in the last week or so ? Or know what their deliveries are like at the minute?

grassylawn · 13-01-2021 11:46pm

Long delays with most online sellers these days.

I ordered two frostwatcher heaters from ScrewFix before. I returned one of them because the knob was broken. I was pleased with their handling of the return

com1 · 13-01-2021 11:48pm

Bullocks wrote: »

Anyone buy in the last week or so ? Or know what their deliveries are like at the minute?

I ordered some stuff last week. Got notification of the order but nothing since. At this stage I am expecting aliexpress delivery timelines. Looks like our friends across the water didn't fully understand the consequences of their actions

13-01-2021 11:53pm

Ordered on the 3rd
Dispatched on the 5th
Tracking says exported on the 8th
No update since.

I want to order a towel rail off them but waiting to see if I get taxed etc,last order was 220e

I've been using plumbingproducts.ie
Excellent but no free delivery

PsychoPete · 14-01-2021 12:00am

I ordered a few bits on the 21st of December, they were delivered on the 7th of January. I thought was perfectly fine delivery time for the way things are with post

Darc19 · 14-01-2021 12:26am

If they use Dpd and dispatch from the UK, then expect delays.

Dpd UK suspended all UK - Ireland and UK - Europe shipments last Friday until today due to problems with paperwork.

But blame the fools in Whitehall. They made agreement Christmas eve, issued the guidelines December 31st, for implementing Jan 1st.

14-01-2021 8:57am

They use Parcel force/GLS

muddle84 · 14-01-2021 10:05am

I was under the illusion that when you order in ireland its delivered from an irish store. The website is a pain as you have to keep changing your store if they don't have stock. So now it turns out they're shipping from the uk. I don't think i will order from them again now.

Bawnmore · 14-01-2021 6:05pm

Ordered 4th Jan, shipping notification 6th Jan, nothing since.

Screwfix deliveries

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