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Screwfix deliveries

  • 03-11-2020 1:49pm
    #1
    Registered Users, Registered Users 2 Posts: 915 ✭✭✭


    Anyone having massive delays with screwfix .

    I order 2 grommet seals for a cistern on the 22nd of October . On the 29th it goes to GLS for delivery . It’s still in the uk.

    Paid 5 euro ( madness ) for a 2 day delivery and still nothing .

    Very difficult to get through their contacts to get any information . Even Royal Mail and an post would have been way faster .

    Never again will I dawn their web page .


«1345

Comments

  • Registered Users, Registered Users 2 Posts: 697 ✭✭✭PaddyCar


    Yeah. Ordered some garage shelving on 16th October and still no sign. Showing up as processed on webpage last few days so hoping its delivered this week.


  • Registered Users, Registered Users 2 Posts: 3,520 ✭✭✭Stigura


    GLS? Ali Babba's boys.


  • Registered Users, Registered Users 2 Posts: 885 ✭✭✭celticbhoy27


    They used to be so reliable. It's a shame. Their website warns of delays but there's no excusing the length its taking.


  • Registered Users, Registered Users 2 Posts: 981 ✭✭✭Decoda


    Placed an order on Oct 27th and email I received said delivery in 2 days.I just checked the order and it's still progressing and now showing a delivery date of the 6th of November. If there are issues with deliveries then tell us, don't send me an email saying 2 days and then leave it in a warehouse for a week and keep pushing the delivery date out.


  • Registered Users, Registered Users 2 Posts: 3,084 ✭✭✭markc1184


    Had a few bits delivered about 1 month ago. Took just shy of 3 weeks from order to delivery. I wasn't in any great hurry but if I'd have known it would take that long I wouldn't have bothered.


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  • Registered Users, Registered Users 2 Posts: 34,104 ✭✭✭✭listermint


    They've goin to the absolute dogs. I won't use them now unless I need the goods in a few weeks. Absolutely pointless.


  • Registered Users, Registered Users 2 Posts: 1,090 ✭✭✭dok_golf


    All the orders since opening up after last lockdown are coming in from the UK. What used to be a 2 day turnaround is now taking 2 weeks ( plus)


  • Registered Users, Registered Users 2 Posts: 630 ✭✭✭Idioteque


    Same as the others. Had big issues with delayed delivery and then they split a delivery also which caused me hassle.

    I haven't ordered with them since and am using lots of other places instead.


  • Registered Users, Registered Users 2 Posts: 2,115 ✭✭✭monkeynuz


    dok_golf wrote: »
    All the orders since opening up after last lockdown are coming in from the UK. What used to be a 2 day turnaround is now taking 2 weeks ( plus)

    Which is ridiculous as I ordered a mitre saw recently from a uk company and it arrived two days later and was much much cheaper than buying here.


  • Registered Users, Registered Users 2 Posts: 885 ✭✭✭celticbhoy27


    monkeynuz wrote: »
    Which is ridiculous as I ordered a mitre saw recently from a uk company and it arrived two days later and was much much cheaper than buying here.

    Where you buy from monkey?


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  • Registered Users, Registered Users 2 Posts: 9,010 ✭✭✭PsychoPete


    Where you buy from monkey?

    I ordered a milwaukee cordless ratchet and grinder from toolden on a Friday morning and it was delivered Monday evening


  • Registered Users, Registered Users 2 Posts: 2,115 ✭✭✭monkeynuz


    Where you buy from monkey?

    Depending on items I have found the following very good: power tools uk for fantastic prices on a Milwaukee battery grinder cost with 2 batteries, fast charger and bag £230 ish, power tool world for festool ks60set with the angle finder etc. Cost including two day delivery was I think £770, prime tools and toolsense for Facom and Stahlwille handtools (other brands are available) (massive discounted prices more than 50% cheaper than caulfields et al)

    I have tried Axminster a few times with varying success, Amazon can be useful for some things but not much.

    I would dearly love to buy local or at least from Irish companies but when they’re often charging 50%+ and sometimes double then I just can’t reconcile my self to pay it.


  • Registered Users, Registered Users 2 Posts: 915 ✭✭✭homewardbound11


    It seems the issue with screw fix is both screwfix and gls .
    7 days to process and another 7 out for delivery .
    That’s some courier service for ya.


  • Registered Users, Registered Users 2 Posts: 34,104 ✭✭✭✭listermint


    Picked up a festool TS55 from ffx UK. Best price at the time.


  • Registered Users, Registered Users 2 Posts: 10,624 ✭✭✭✭okidoki987


    On their website:

    "We are currently experiencing delays with online orders due to demand. Your order may take longer than our usual 3-4 working day delivery service. We are sorry for any inconvenience caused and we are working hard to get your order to you as soon as possible. You will receive an SMS when
    your delivery is due".

    Not great if so many are waiting a lot longer for deliveries.

    They've opened a few new stores, Darndale & Swords Dublin and Galway according to the website.
    https://www.screwfix.ie/jsp/tradeCounter/tradeCounterPage.jsp
    If it's in stock and suits, click and collect is the only way to go.


  • Registered Users, Registered Users 2 Posts: 2,115 ✭✭✭monkeynuz


    okidoki987 wrote: »
    On their website:

    "We are currently experiencing delays with online orders due to demand. Your order may take longer than our usual 3-4 working day delivery service. We are sorry for any inconvenience caused and we are working hard to get your order to you as soon as possible. You will receive an SMS when
    your delivery is due".

    Not great if so many are waiting a lot longer for deliveries.

    They've opened a few new stores, Darndale & Swords Dublin and Galway according to the website.
    https://www.screwfix.ie/jsp/tradeCounter/tradeCounterPage.jsp
    If it's in stock and suits, click and collect is the only way to go.

    Or give your money to companies that can deliver on time.


  • Registered Users, Registered Users 2 Posts: 16 darraghwex


    I ordered 2 things on the 25/10,got a email on 3/11,saying it was going out in the post,Still waiting,never again


  • Registered Users Posts: 219 ✭✭tophurler


    Similar enough experience, I can't see myself ordering from Screwfix again while they are using GLS as the courier. My last 2 orders sat on shelves in the GLS warehouse for weeks, despite making contact with the warehouse and being told it was being placed on a truck. Incredibly frustrating.


  • Registered Users, Registered Users 2 Posts: 10,624 ✭✭✭✭okidoki987


    Was talking to a mate who's involved with a courier company (not GLS) and he said December is going to be mental for deliveries and he expects a lot of delays due to the number of people ordering online.
    Doesn't sound like it's going to get better, anytime soon.


  • Registered Users, Registered Users 2 Posts: 791 ✭✭✭fiacha


    Order placed 26th Oct, shipped from UK via ParcelForce on 3rd Nov. Arrived today with half of the items listed in the parcel missing. Everything was loose within the large box so some of the plastic electrical boxes were broken by the heavier items.

    This is the second order I've had issues with lately so I won't be using them again. I had to raise a case with Paypal to get my money back the last time.

    Before the move to Irish stores happened their service from the UK was very reliable.


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  • Registered Users, Registered Users 2 Posts: 885 ✭✭✭celticbhoy27


    fiacha wrote: »
    Order placed 26th Oct, shipped from UK via ParcelForce on 3rd Nov. Arrived today with half of the items listed in the parcel missing. Everything was loose within the large box so some of the plastic electrical boxes were broken by the heavier items.

    This is the second order I've had issues with lately so I won't be using them again. I had to raise a case with Paypal to get my money back the last time.

    Before the move to Irish stores happened their service from the UK was very reliable.

    Dreadful. Another thing I noticed. Stock could be available in a diff county. Would it not make more sense to ship stock from say dublin store to Kilkenny rather than going through UK?!


  • Registered Users, Registered Users 2 Posts: 3,146 ✭✭✭mr_edge_to_you


    I ordered a few small bits on 02.11.20. Received a text on 05.11.20 to say my order was being processed. No update since.

    Its my first time ordering from Screwfox and unlikely I'll be doing it again. €5 for 2-3 day delivery. Very very slow.

    I ordered some stuff from another domestic store in another county on last Sunday and received it on Wednesday through DPD.

    Very shoddy from Screwfix. You'd expect given their size, scale and experience they'd be setting the standard on delivery.......


  • Registered Users, Registered Users 2 Posts: 27,250 ✭✭✭✭GreeBo


    I picked up a few things from them in their Sandyford, Dublin store and it was quite handy, ordered online and available to collect within an hour.

    However I think discovered secure all fastenings which is also in Sandyford (about 500m up the road!) and got the same stuff (plasterboard screws and mushrooms) for 75% cheaper.

    Relying on delivery at this time of year during lockdown is going to be slow...


  • Registered Users, Registered Users 2 Posts: 34,104 ✭✭✭✭listermint


    GreeBo wrote: »
    I picked up a few things from them in their Sandyford, Dublin store and it was quite handy, ordered online and available to collect within an hour.

    However I think discovered secure all fastenings which is also in Sandyford (about 500m up the road!) and got the same stuff (plasterboard screws and mushrooms) for 75% cheaper.

    Relying on delivery at this time of year during lockdown is going to be slow...

    tbf alot of items are delivery only and not click and collect. which is a sizeable problem.

    they are harming the brand i think.


  • Registered Users, Registered Users 2 Posts: 3,146 ✭✭✭mr_edge_to_you


    Received my order a few moments ago. The clowns managed to leave out the most expensive item on the order despite including on the despatch note.


  • Registered Users, Registered Users 2 Posts: 791 ✭✭✭fiacha


    Received my order a few moments ago. The clowns managed to leave out the most expensive item on the order despite including on the despatch note.

    I had the same. Send an email to online@screwfix.ie explaining the issue. My missing items turned up 4 days later.


  • Closed Accounts Posts: 2,250 ✭✭✭Seamai


    listermint wrote: »
    tbf alot of items are delivery only and not click and collect. which is a sizeable problem.

    they are harming the brand i think.

    I almost bought some stuff from them during the week only to discover that 2 of the 3 items were click and collect only (they were small and perfect for posting) and my nearest branch is almost a 100 km away, great prices but I went elsewhere. Not a great business model in today's climate.


  • Closed Accounts Posts: 1,213 ✭✭✭utyh2ikcq9z76b


    Ordered end of October still waiting, thought they would be quick so place is in bits waiting on stuff


  • Registered Users Posts: 357 ✭✭Normal One


    I placed an order for a bunch of led bulbs on Oct 26th, order confirmation said delivery within 2-3 days :lol:

    They were dispatched on the 3rd Nov and delivered in 2 parcels on the 7th and 9th Nov. So 14 days in total.


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  • Registered Users, Registered Users 2 Posts: 885 ✭✭✭celticbhoy27


    That's scandalous.. no excuse for these delays


  • Registered Users, Registered Users 2 Posts: 3,146 ✭✭✭mr_edge_to_you


    I emailed about the missing parts and in fairness to them they processed a refund without delay. I can't wait another fortnight for it.


  • Registered Users Posts: 338 ✭✭Renno123


    Ordered mouse traps on 19th September. Didn't get the delivery until the 20th October.
    I won't be using that site for a long time until they sort themselves out


  • Registered Users, Registered Users 2 Posts: 1,916 ✭✭✭Marhay70


    Ordered stuff last week, sorry I didn't read this thread first. Looked at the order today and it still says "processing". The item was in stock all over Ireland and I thought they'd ship it from the nearest branch, not from the UK. Lesson learned


  • Registered Users, Registered Users 2 Posts: 1,232 ✭✭✭leex


    I ordered a window hinge at 11am Tue Nov 3rd. Received today Nov 16th. 13 days delivery.


  • Registered Users, Registered Users 2 Posts: 3,146 ✭✭✭mr_edge_to_you


    I emailed about the missing parts and in fairness to them they processed a refund without delay. I can't wait another fortnight for it.

    Received the missing parts today. Same picking/despatch note. Their systems and processes are in dire need of an overhaul!


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  • Registered Users, Registered Users 2 Posts: 13,809 ✭✭✭✭Igotadose


    Ordered on 1 November. Got an SMS about it within a week.

    Then nothing. 2 weeks go by, looking at their website says "Fulfilled." Nothing here yet.
    Spent two days waiting to get through on the phone. Monday 23 November I finally did, was told they'd investigate that it should've arrived by now and the carrier is "GLS," not one I'm familiar with here in W. Kerry.

    Got a call back - yes, it never shipped, so sorry, do you want a refund or for us to ship it again. I requested they'd re-ship.

    They've clearly fallen on hard times, shame really they used to be great.


  • Registered Users, Registered Users 2 Posts: 3,520 ✭✭✭Stigura


    Igotadose wrote: »
    Spent two days waiting to get through on the phone. Monday 23 November I finally did, was told they'd investigate that it should've arrived by now and the carrier is "GLS," not one I'm familiar with here in W. Kerry.

    They've clearly fallen on hard times, shame really they used to be great.

    See above.
    Stigura wrote: »
    GLS? Ali Babba's boys.


  • Registered Users, Registered Users 2 Posts: 1,916 ✭✭✭Marhay70


    Ordered on 4th Nov, got an e-mail from Parcel Force on 18th to say it had been exported from UK, heard nothing more until I found it outside my door yesterday. No tracking outside UK it seems, won't be ordering again


  • Registered Users, Registered Users 2 Posts: 7,086 ✭✭✭The Continental Op


    Ordered the DeWalt Impact Driver in the Black Friday sale on the 23rd November, dispatched on the 25th and its gone through, Dispatch, Collection depot and Exported on the Parcel Force tacking so far. Not lightening fast but not slow so fingers crossed it gets to In delivery country soon enough.

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 34,104 ✭✭✭✭listermint


    Ordered the DeWalt Impact Driver in the Black Friday sale on the 23rd November, dispatched on the 25th and its gone through, Dispatch, Collection depot and Exported on the Parcel Force tacking so far. Not lightening fast but not slow so fingers crossed it gets to In delivery country soon enough.

    me too, too good a deal to miss out tbh.


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  • Registered Users, Registered Users 2 Posts: 3,664 ✭✭✭policarp


    In fairness to Screwfix, I had a delivery from GLS yesterday. It left the U,K. and wasn*t scanned for 3 days.

    They said short staff and Corona Virus cutbacks. Wait till Brexit.


  • Registered Users, Registered Users 2 Posts: 5,890 ✭✭✭Bullocks


    Anyone buy in the last week or so ? Or know what their deliveries are like at the minute?


  • Registered Users, Registered Users 2 Posts: 489 ✭✭grassylawn


    Long delays with most online sellers these days.

    I ordered two frostwatcher heaters from ScrewFix before. I returned one of them because the knob was broken. I was pleased with their handling of the return


  • Registered Users, Registered Users 2 Posts: 460 ✭✭com1


    Bullocks wrote: »
    Anyone buy in the last week or so ? Or know what their deliveries are like at the minute?

    I ordered some stuff last week. Got notification of the order but nothing since. At this stage I am expecting aliexpress delivery timelines. Looks like our friends across the water didn't fully understand the consequences of their actions


  • Posts: 7,499 ✭✭✭ [Deleted User]


    Ordered on the 3rd
    Dispatched on the 5th
    Tracking says exported on the 8th
    No update since.

    I want to order a towel rail off them but waiting to see if I get taxed etc,last order was 220e

    I've been using plumbingproducts.ie
    Excellent but no free delivery


  • Registered Users, Registered Users 2 Posts: 9,010 ✭✭✭PsychoPete


    I ordered a few bits on the 21st of December, they were delivered on the 7th of January. I thought was perfectly fine delivery time for the way things are with post


  • Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    If they use Dpd and dispatch from the UK, then expect delays.

    Dpd UK suspended all UK - Ireland and UK - Europe shipments last Friday until today due to problems with paperwork.

    But blame the fools in Whitehall. They made agreement Christmas eve, issued the guidelines December 31st, for implementing Jan 1st.


  • Posts: 7,499 ✭✭✭ [Deleted User]


    They use Parcel force/GLS


  • Registered Users, Registered Users 2 Posts: 1,731 ✭✭✭muddle84


    I was under the illusion that when you order in ireland its delivered from an irish store. The website is a pain as you have to keep changing your store if they don't have stock. So now it turns out they're shipping from the uk. I don't think i will order from them again now.


  • Registered Users Posts: 1,786 ✭✭✭Bawnmore


    Ordered 4th Jan, shipping notification 6th Jan, nothing since.


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