New 365 online website

The Continental Op · 06-03-2021 5:22pm

Morgan The Moon wrote: »

The Continental Op wrote: »

PSK arrived in the post today :) So 5 days or so from ordering on the phone.

May update how I get on with it if anyone is interested.

Edit> So it works, relatively easy to set up and use. Still a bit of a long winded process to put in your 4 digit key to get a 6 digit code you have then to type into your browser. On the plus side once setup the web page tells you exactly what to do so no need to refer to any other instructions.

Hi, Can I ask you how was the Device delivered. Normal Post or DHL or Other?

Normal post - not signed for or anything. Half A4 size envelope with two thick paper stiffeners inside plus 3 pages of instructions and the device.

Morgan The Moon · 07-03-2021 3:20pm

Thanks for that, did you have to pay anything for it or the postage. I am concerned that it might get lost somehow. I am out of the country at the moment, they say change my address and they will post it to the new address! What do you think, has anybody else on here done it?

The Continental Op · 07-03-2021 3:25pm

I pay the ******** €5 a month for the privilege of them having at least 5k of mine, if they charged me anything extra I can assure you I'd have already mentioned it ;)

I don't see any problem with the delivery as its not signed for and it isn't exactly obvious whats inside.

Morgan The Moon · 07-03-2021 4:09pm

The Continental Op wrote: »

I pay the ******** €5 a month for the privilege of them having at least 5k of mine, if they charged me anything extra I can assure you I'd have already mentioned it ;)

I don't see any problem with the delivery as its not signed for and it isn't exactly obvious whats inside.

Thanks for that. I tried to get the same info buy phone but as lots of others say, got stuck on hold then cut of before speaking to a human. To get an answer as to when the cut off date is going to be seems impossible. May be the reps might read this and post an answer on Monday. Thanks again.

Bank of Ireland Reps · 08-03-2021 12:34pm

Morgan The Moon wrote: »

The Continental Op wrote: »

I pay the ******** €5 a month for the privilege of them having at least 5k of mine, if they charged me anything extra I can assure you I'd have already mentioned it ;)

I don't see any problem with the delivery as its not signed for and it isn't exactly obvious whats inside.

Thanks for that. I tried to get the same info buy phone but as lots of others say, got stuck on hold then cut of before speaking to a human. To get an answer as to when the cut off date is going to be seems impossible. May be the reps might read this and post an answer on Monday. Thanks again.

Hi there,

Thanks for getting in touch with us here. We are very sorry to hear that you have been experiencing less than desirable holding times. Please be advised that our dedicated mobile app team is available Monday to Friday from 9am to 5pm and 10am to 4pm on Saturday and Sunday on 0818200362 or 0035312500362. All customers will need to be using either the mobile app or have a Physical Security key to access there accounts as the legacy website will no longer be available in the coming weeks.

We hope this helps.

Thanks Jen

Little A · 08-03-2021 1:29pm

One simple question - is there a way to filter for just lodgments/Money In.
- I did try the "Lodgements/Credit" for February 2021 but nothing came up.
- I did try loads of other filter options but no joy

Bank of Ireland Reps · 08-03-2021 3:34pm

Little A wrote: »

One simple question - is there a way to filter for just lodgments/Money In.
- I did try the "Lodgements/Credit" for February 2021 but nothing came up.
- I did try loads of other filter options but no joy

Hi there,

Thanks for getting in touch with us here today. To filter transactions on your account please log into the account, select current account and filter completed transactions. Select either all, month or specific date range and the transactions type.

I hope this helps.
Thanks Jen

Little A · 08-03-2021 3:57pm

Bank of Ireland Reps wrote: »

Little A wrote: »

One simple question - is there a way to filter for just lodgments/Money In.
- I did try the "Lodgements/Credit" for February 2021 but nothing came up.
- I did try loads of other filter options but no joy

Hi there,

Thanks for getting in touch with us here today. To filter transactions on your account please log into the account, select current account and filter completed transactions. Select either all, month or specific date range and the transactions type.

I hope this helps.
Thanks Jen

This is exactly what I did and nothing came up but there were plenty of lodgments.

The new layout just showing Money In/Out as a plus sign (+) or minus (-) is not working for me.

The new site is woeful, for reasons to numerous to mention but if I can do the above it will help a tiny bit.

Bank of Ireland Reps · 08-03-2021 4:02pm

Little A wrote: »

Bank of Ireland Reps wrote: »

Little A wrote: »

One simple question - is there a way to filter for just lodgments/Money In.
- I did try the "Lodgements/Credit" for February 2021 but nothing came up.
- I did try loads of other filter options but no joy

Hi there,

Thanks for getting in touch with us here today. To filter transactions on your account please log into the account, select current account and filter completed transactions. Select either all, month or specific date range and the transactions type.

I hope this helps.
Thanks Jen

This is exactly what I did and nothing came up but there were plenty of lodgments.

The new layout just showing Money In/Out as a plus sign (+) or minus (-) is not working for me.

The new site is woeful, for reasons to numerous to mention but if I can do the above it will help a tiny bit.

Thanks for getting back to us here. To have this looked into further for you we would recommend that you raise this by logging into your account, select services and scroll down to send us a message and one of our colleagues here will be more than happy to help with this.

We do appreciate all feedback we receive and we will be sure to pass this on.

Thanks jen

Little A · 08-03-2021 5:21pm

I got hold of the department by phone and it appears that that function is not active....go figure!! They will follow up to see if it even exists or is a technical glitch etc.

Interesting, everyone I have spoken to is assuming I am on the mobile app....it seem us desktop users no longer exist !!

A business user cannot feasibly work of a mobile phone.

Bank of Ireland Reps · 08-03-2021 5:25pm

Little A wrote: »

I got hold of the department by phone and it appears that that function is not active....go figure!! They will follow up to see if it even exists or is a technical glitch etc.

Interesting, everyone I have spoken to is assuming I am on the mobile app....it seem us desktop users no longer exist !!

A business user cannot feasibly work of a mobile phone.

Thanks for getting back to us here. Please be assured that the team will look into this and respond to you as soon as possible. The layout of both the mobile app and the desktop is the very same to avoid confusion with our customers each functionality will be in the same place no matter how you log into the account.

We hope this provides further clarity, thanks Jen

Morgan The Moon · 08-03-2021 5:30pm

Bank of Ireland Reps wrote: »

Morgan The Moon wrote: »

The Continental Op wrote: »

I pay the ******** €5 a month for the privilege of them having at least 5k of mine, if they charged me anything extra I can assure you I'd have already mentioned it ;)

I don't see any problem with the delivery as its not signed for and it isn't exactly obvious whats inside.

Thanks for that. I tried to get the same info buy phone but as lots of others say, got stuck on hold then cut of before speaking to a human. To get an answer as to when the cut off date is going to be seems impossible. May be the reps might read this and post an answer on Monday. Thanks again.

Hi there,

Thanks for getting in touch with us here. We are very sorry to hear that you have been experiencing less than desirable holding times. Please be advised that our dedicated mobile app team is available Monday to Friday from 9am to 5pm and 10am to 4pm on Saturday and Sunday on 0818200362 or 0035312500362. All customers will need to be using either the mobile app or have a Physical Security key to access there accounts as the legacy website will no longer be available in the coming weeks.

We hope this helps.

Thanks Jen

Hi Jen,
Thanks for coming back re the above. Do you know is there a minimum or maximum time with regard to activating the PSK once it has been dispatched to the address the bank has on file? My concern is that in January, I had a registered letter posted from Ireland to an address in Germany and it took over four weeks to arrive due to the Covid 19 mail disruptions. Does anybody know when the original log in site will cease to operate? Is it possible to post this date on this site? Trying to make phone calls and still not getting a answer other than "the coming weeks" is costly and annoying.

Bank of Ireland: Richard F · 09-03-2021 3:17pm

Morgan The Moon wrote: »

Thanks for coming back re the above. Do you know is there a minimum or maximum time with regard to activating the PSK once it has been dispatched to the address the bank has on file? My concern is that in January, I had a registered letter posted from Ireland to an address in Germany and it took over four weeks to arrive due to the Covid 19 mail disruptions. Does anybody know when the original log in site will cease to operate? Is it possible to post this date on this site? Trying to make phone calls and still not getting a answer other than "the coming weeks" is costly and annoying.

Thanks for getting back to us.

We're just checking the timeframe for activating this PSK. We'll be back to you with an update as soon as possible.

The original 365 site will cease from the 31st of March. We hope this helps.

Thanks,
Richard

auspicious · 09-03-2021 3:49pm

Morgan The Moon · 09-03-2021 5:41pm

Bank of Ireland: Richard F wrote: »

Morgan The Moon wrote: »

Thanks for coming back re the above. Do you know is there a minimum or maximum time with regard to activating the PSK once it has been dispatched to the address the bank has on file? My concern is that in January, I had a registered letter posted from Ireland to an address in Germany and it took over four weeks to arrive due to the Covid 19 mail disruptions. Does anybody know when the original log in site will cease to operate? Is it possible to post this date on this site? Trying to make phone calls and still not getting a answer other than "the coming weeks" is costly and annoying.

Thanks for getting back to us.

We're just checking the timeframe for activating this PSK. We'll be back to you with an update as soon as possible.

The original 365 site will cease from the 31st of March. We hope this helps.

Thanks,
Richard

Thanks Richard,
That certainly helps! The time frame will really help in making a decision whether to have it posted to the address in Ireland and then have it forwarded in registered mail or change the address on the web site then hope it might arrive in unsecured international mail.

The Continental Op · 12-03-2021 11:11am

Back again to add how poor I think the website design is.

Having to put the cursor in the correct box before you start typing numbers is just rubbish.

Then having to authenticate yourself for every transaction after you have fully authenticated yourself to get logged on is the pits.

I'm use the PSK which BoI obviously don't want people using and it seems they have made the process as poor and slow as possible for PSK uses so they swap over to using the phone. This is evidenced by the note on the bottom of the page when you have to use the PSK to authenticate after each and every transaction which says something like *If you want to do the faster use the phone app*.

Trust BoI to design a system that has me cursing them every time I use it.

Tow · 12-03-2021 12:27pm

The Continental Op wrote: »

I'm use the PSK which BoI obviously don't want people using and it seems they have made the process as poor and slow as possible for PSK uses so they swap over to using the phone. This is evidenced by the note on the bottom of the page when you have to use the PSK to authenticate after each and every transaction which says something like *If you want to do the faster use the phone app*.

Trust BoI to design a system that has me cursing them every time I use it.

Is is possible to setup both a PSK and phone/Android device for access? I have been told it is not, but this may just be a training issue. The website says you can have multiple devices (for backup) and a device requires a custom name. I have issues getting notifications on a phone running the latest build of Android One.

I can see huge issues with their reliance on phones, just wait until people are back traveling around the world and cannot access their banks accounts.

The Continental Op · 12-03-2021 12:31pm

Tow wrote: »

The Continental Op wrote: »

I'm use the PSK which BoI obviously don't want people using and it seems they have made the process as poor and slow as possible for PSK uses so they swap over to using the phone. This is evidenced by the note on the bottom of the page when you have to use the PSK to authenticate after each and every transaction which says something like *If you want to do the faster use the phone app*.

Trust BoI to design a system that has me cursing them every time I use it.

Is is possible to setup both a PSK and phone/Android device for access? I have been told it is not, but this may just be a training issue. The website says you can have multiple devices (for backup) and a device requires a custom name. I have issues getting notifications on a phone running the latest build of Android One.

I can see huge issues with their reliance on phones, just wait until people are back traveling around the world and cannot access their banks accounts.

Obviously as I said I have the PSK. Now that I have it as soon as I put my in my usual credentials it prompts me for the code from the psk. I can't see how you could have both set up but don't forget I'm not using the app only the desktop login.

Bank of Ireland: Richard F · 12-03-2021 1:06pm

Tow wrote: »

The Continental Op wrote: »

I'm use the PSK which BoI obviously don't want people using and it seems they have made the process as poor and slow as possible for PSK uses so they swap over to using the phone. This is evidenced by the note on the bottom of the page when you have to use the PSK to authenticate after each and every transaction which says something like *If you want to do the faster use the phone app*.

Trust BoI to design a system that has me cursing them every time I use it.

Is is possible to setup both a PSK and phone/Android device for access? I have been told it is not, but this may just be a training issue. The website says you can have multiple devices (for backup) and a device requires a custom name. I have issues getting notifications on a phone running the latest build of Android One.

I can see huge issues with their reliance on phones, just wait until people are back traveling around the world and cannot access their banks accounts.

Hi Tow,

You can certainly set up multiple mobile security devices to log in. These can include smartphones and tablets. The PSK would only be available for customers without access to one of these. We do appreciate your comments and will absolutely pass your interest on to our development team.

We hope this helps.

Thanks,
Richard

Morgan The Moon · 13-03-2021 10:27am

Morgan The Moon wrote: »

Bank of Ireland: Richard F wrote: »

Morgan The Moon wrote: »

Thanks for coming back re the above. Do you know is there a minimum or maximum time with regard to activating the PSK once it has been dispatched to the address the bank has on file? My concern is that in January, I had a registered letter posted from Ireland to an address in Germany and it took over four weeks to arrive due to the Covid 19 mail disruptions. Does anybody know when the original log in site will cease to operate? Is it possible to post this date on this site? Trying to make phone calls and still not getting a answer other than "the coming weeks" is costly and annoying.

Thanks for getting back to us.

We're just checking the timeframe for activating this PSK. We'll be back to you with an update as soon as possible.

The original 365 site will cease from the 31st of March. We hope this helps.

Thanks,
Richard

Thanks Richard,
That certainly helps! The time frame will really help in making a decision whether to have it posted to the address in Ireland and then have it forwarded in registered mail or change the address on the web site then hope it might arrive in unsecured international mail.

Hello again Richard,
Still waiting for the information on the timeframe for initialising the device. Due to the Covid Pandemic I am stuck in Germany for the foreseeable future, I would really appreciate a timely answer to enable me to consider the options as detailed in the previous posts.

Thanks Morg

The Continental Op · 13-03-2021 10:34am

Morgan The Moon wrote: »

Hello again Richard,
Still waiting for the information on the timeframe for initialising the device. Due to the Covid Pandemic I am stuck in Germany for the foreseeable future, I would really appreciate a timely answer to enable me to consider the options as detailed in the previous posts.

Thanks Morg

Best I can offer is that I've just checked the instructions that come with the PSK and there is no indication of how long you have to initialise the device.

Bank of Ireland Reps · 13-03-2021 10:41am

Morgan The Moon wrote: »

Morgan The Moon wrote: »

Bank of Ireland: Richard F wrote: »

Morgan The Moon wrote: »

Thanks for coming back re the above. Do you know is there a minimum or maximum time with regard to activating the PSK once it has been dispatched to the address the bank has on file? My concern is that in January, I had a registered letter posted from Ireland to an address in Germany and it took over four weeks to arrive due to the Covid 19 mail disruptions. Does anybody know when the original log in site will cease to operate? Is it possible to post this date on this site? Trying to make phone calls and still not getting a answer other than "the coming weeks" is costly and annoying.

Thanks for getting back to us.

We're just checking the timeframe for activating this PSK. We'll be back to you with an update as soon as possible.

The original 365 site will cease from the 31st of March. We hope this helps.

Thanks,
Richard

Thanks Richard,
That certainly helps! The time frame will really help in making a decision whether to have it posted to the address in Ireland and then have it forwarded in registered mail or change the address on the web site then hope it might arrive in unsecured international mail.

Hello again Richard,
Still waiting for the information on the timeframe for initialising the device. Due to the Covid Pandemic I am stuck in Germany for the foreseeable future, I would really appreciate a timely answer to enable me to consider the options as detailed in the previous posts.

Thanks Morg

Hi There Morg,

Thanks for getting in touch with us here. We replied to an original post on this apologies if this has been missed. We recommend that you activate your Physical Security key(PSK) as soon as possible after you receive it. This will ensure that you can continue to access online banking and make your account more secure. There is no defined period that you have to activate the PSK, however our legacy systems will be replaced in March and the PSK must be activated to access 365 online after that time.

We hope this helps and that you remain safe and well during this time.

Thanks Jen

Morgan The Moon · 13-03-2021 10:43am

The Continental Op wrote: »

Morgan The Moon wrote: »

Hello again Richard,
Still waiting for the information on the timeframe for initialising the device. Due to the Covid Pandemic I am stuck in Germany for the foreseeable future, I would really appreciate a timely answer to enable me to consider the options as detailed in the previous posts.

Thanks Morg

Best I can offer is that I've just checked the instructions that come with the PSK and there is no indication of how long you have to initialise the device.

Thanks for that again, the bank should be paying you. I have had more useful advice from you than those on the phone, that is when you manage to get to talk to one.

Thanks Morg

Morgan The Moon · 13-03-2021 3:50pm

Bank of Ireland Reps wrote: »

Morgan The Moon wrote: »

Morgan The Moon wrote: »

Bank of Ireland: Richard F wrote: »

Morgan The Moon wrote: »

Thanks for coming back re the above. Do you know is there a minimum or maximum time with regard to activating the PSK once it has been dispatched to the address the bank has on file? My concern is that in January, I had a registered letter posted from Ireland to an address in Germany and it took over four weeks to arrive due to the Covid 19 mail disruptions. Does anybody know when the original log in site will cease to operate? Is it possible to post this date on this site? Trying to make phone calls and still not getting a answer other than "the coming weeks" is costly and annoying.

Thanks for getting back to us.

We're just checking the timeframe for activating this PSK. We'll be back to you with an update as soon as possible.

The original 365 site will cease from the 31st of March. We hope this helps.

Thanks,
Richard

Thanks Richard,
That certainly helps! The time frame will really help in making a decision whether to have it posted to the address in Ireland and then have it forwarded in registered mail or change the address on the web site then hope it might arrive in unsecured international mail.

Hello again Richard,
Still waiting for the information on the timeframe for initialising the device. Due to the Covid Pandemic I am stuck in Germany for the foreseeable future, I would really appreciate a timely answer to enable me to consider the options as detailed in the previous posts.

Thanks Morg

Hi There Morg,

Thanks for getting in touch with us here. We replied to an original post on this apologies if this has been missed. We recommend that you activate your Physical Security key(PSK) as soon as possible after you receive it. This will ensure that you can continue to access online banking and make your account more secure. There is no defined period that you have to activate the PSK, however our legacy systems will be replaced in March and the PSK must be activated to access 365 online after that time.

We hope this helps and that you remain safe and well during this time.

Thanks Jen

Thanks Jen,
I will go down the route of having it sent to my Irish address and then it will be forwarded to me by insured post. I'll update on here how I get on.

For now Ciao,

Morg

Bank of Ireland Reps · 15-03-2021 12:03pm

Morgan The Moon wrote: »

Bank of Ireland Reps wrote: »

Morgan The Moon wrote: »

Morgan The Moon wrote: »

Bank of Ireland: Richard F wrote: »

Morgan The Moon wrote: »

Thanks for coming back re the above. Do you know is there a minimum or maximum time with regard to activating the PSK once it has been dispatched to the address the bank has on file? My concern is that in January, I had a registered letter posted from Ireland to an address in Germany and it took over four weeks to arrive due to the Covid 19 mail disruptions. Does anybody know when the original log in site will cease to operate? Is it possible to post this date on this site? Trying to make phone calls and still not getting a answer other than "the coming weeks" is costly and annoying.

Thanks for getting back to us.

We're just checking the timeframe for activating this PSK. We'll be back to you with an update as soon as possible.

The original 365 site will cease from the 31st of March. We hope this helps.

Thanks,
Richard

Thanks Richard,
That certainly helps! The time frame will really help in making a decision whether to have it posted to the address in Ireland and then have it forwarded in registered mail or change the address on the web site then hope it might arrive in unsecured international mail.

Hello again Richard,
Still waiting for the information on the timeframe for initialising the device. Due to the Covid Pandemic I am stuck in Germany for the foreseeable future, I would really appreciate a timely answer to enable me to consider the options as detailed in the previous posts.

Thanks Morg

Hi There Morg,

Thanks for getting in touch with us here. We replied to an original post on this apologies if this has been missed. We recommend that you activate your Physical Security key(PSK) as soon as possible after you receive it. This will ensure that you can continue to access online banking and make your account more secure. There is no defined period that you have to activate the PSK, however our legacy systems will be replaced in March and the PSK must be activated to access 365 online after that time.

We hope this helps and that you remain safe and well during this time.

Thanks Jen

Thanks Jen,
I will go down the route of having it sent to my Irish address and then it will be forwarded to me by insured post. I'll update on here how I get on.

For now Ciao,

Morg

Please feel free to get back in touch if we can help with anything else. Thanks Jen

greasepalm · 15-03-2021 12:25pm

Still awaiting for extra time on the Swipe on pc message on my android phone as 3 times got logged off awaiting for code to be sent to phone and not received.

Just to add phone beside me with app open awaiting message for Swipe to be received and then swipe for allowing access to account on pc.

Bank of Ireland Reps · 15-03-2021 12:35pm

greasepalm wrote: »

Still awaiting for extra time on the Swipe on pc message on my android phone as 3 times got logged off awaiting for code to be sent to phone and not received.

Just to add phone beside me with app open awaiting message for Swipe to be received and then swipe for allowing access to account on pc.

Hi There,

Thanks for getting in touch with us here today. We are sorry to hear that this has been your experience. When you have the mobile app open in front of you, please select the option for Added Online Security this will bring the notification up for you immediately and will allow you to complete the login process through the website.

We hope this helps.

Thanks Jen

dirtyden · 15-03-2021 2:00pm

Hi, is there a problem with the app on apple devices today?

JamesGrimshaw · 15-03-2021 2:29pm

I pay roughly 35 people on a Monday, individual and varying amounts, what took 25 mins on a slow day now takes over an hour.

Your new system is bad ... very bad.

The 3 "Are you sure?" checks, makes me so bored I literally have to fight my eyes from dozing off. I know they are a good idea, but when you overuse this you bore people increasing the chances of mistakes.
The overuse of security checks. Literally asking me for security checks for each payment, my passcode and on my mobile device, not the overall sessions.
Then each request has a 2-3 second delay. I can tell it a badly coded system that probably relies on POST curls. You modernised the design but you can just tell that it's running on slow tech.

Then today the transfer limit kicked in, stopping me after 11,250? Every other Monday my limit has been 20k, now today you stop me at some arbitrary number.

Your system is not a pleasure to use ... I would say its barely convenient, and I keep asking myself why am I putting up with this. I should just leave.

Bank of Ireland Reps · 15-03-2021 3:28pm

JamesGrimshaw wrote: »

I pay roughly 35 people on a Monday, individual and varying amounts, what took 25 mins on a slow day now takes over an hour.

Your new system is bad ... very bad.

The 3 "Are you sure?" checks, makes me so bored I literally have to fight my eyes from dozing off. I know they are a good idea, but when you overuse this you bore people increasing the chances of mistakes.
The overuse of security checks. Literally asking me for security checks for each payment, my passcode and on my mobile device, not the overall sessions.
Then each request has a 2-3 second delay. I can tell it a badly coded system that probably relies on POST curls. You modernised the design but you can just tell that it's running on slow tech.

Then today the transfer limit kicked in, stopping me after 11,250? Every other Monday my limit has been 20k, now today you stop me at some arbitrary number.

Your system is not a pleasure to use ... I would say its barely convenient, and I keep asking myself why am I putting up with this. I should just leave.

Hi There,

Thanks for getting back to us here today. Since the introduction of Strong customer authentication there is additional security measures in place to protect customer accounts. Please be assured that we do certainly appreciate your feedback and we will certainly pass this on.

With regards to the limits applied if the beneficiary was added to your account prior to changes being made on Banking 365 online the transfer limit will remain at 10,000 per day.

The transfer limit of 20,000 per day applies to all new beneficiaries that have been added on the new mobile app.

I hope this helps to clarify this for you.

Thanks Jen

bluezulu49 · 16-03-2021 2:42pm

My elderly neighbour went to his Bank branch yesterday to try to cancel a direct debit.

He was directed to do it online. When he goes online he finds (as do I ) that his latest paper statement issued on 2nd March.

The last direct debit went out on 1st March. The transaction listing only goes back to 3rd March and so the creditor id and unique mandate reference relating to the direct debit are not accessible as this information is not printed on the paper statements.

This appears to be a new "feature" of the site. Can you please have the developers show a reasonable amount, say six months worth, of previous transactions? Thank you for your assistance.

Bank of Ireland Reps · 16-03-2021 3:22pm

bluezulu49 wrote: »

My elderly neighbour went to his Bank branch yesterday to try to cancel a direct debit.

He was directed to do it online. When he goes online he finds (as do I ) that his latest paper statement issued on 2nd March.

The last direct debit went out on 1st March. The transaction listing only goes back to 3rd March and so the creditor id and unique mandate reference relating to the direct debit are not accessible as this information is not printed on the paper statements.

This appears to be a new "feature" of the site. Can you please have the developers show a reasonable amount, say six months worth, of previous transactions? Thank you for your assistance.

Hi There,

Thanks for getting in touch with us here today. Please be assured that transactions are available on customers accounts for 12 months. To view the transactions on the account please log into the account, select the account you wish to view and transactions.

Here you can click on the + sign beside the transaction and cancel my mandate this will initiate the cancellation of the direct debit on the account.

I hope this helps.

Thanks Jen

The Continental Op · 16-03-2021 3:30pm

bluezulu49 wrote: »

My elderly neighbour went to his Bank branch yesterday to try to cancel a direct debit.

He was directed to do it online. When he goes online he finds (as do I ) that his latest paper statement issued on 2nd March.

The last direct debit went out on 1st March. The transaction listing only goes back to 3rd March and so the creditor id and unique mandate reference relating to the direct debit are not accessible as this information is not printed on the paper statements.

This appears to be a new "feature" of the site. Can you please have the developers show a reasonable amount, say six months worth, of previous transactions? Thank you for your assistance.

Disgusting that the BoI branch staff said to go away and do it online. If a customer goes to the branch then they should be helped there and then not fobbed off.

Little A · 18-03-2021 1:41pm

I concur with The Continental Op and JamesGrimshaw.....the site is slow and cumbersome.

I get what you say about security but this is madness.

To logon via desktop takes an input of approx 24 clicks and numbers as well as pin number for my phone and swiping there.....the mobile app is just 3!!

Plus having to key in pin number and swipe on device for each transaction is not just annoying but, I agree with James, means you are more likely to make a mistake.

I STILL can't sort by lodgments and I was promised a call back to explain what the issue is and this never happened...can someone please check this out and advise when will I be able to do this?

If you are trying to drive away business users, you are doing a great job. The desktop version is only suitable to infrequent users.

Poncke · 18-03-2021 2:02pm

BOI - Can you please add a 'shopping basket' to the website. Where you can complete several transactions at once. Each individual transaction goes into the basket, and then you only authenticate once to submit all pending transactions from the shopping basket?

Instead of having to authenticate 35 transactions, you only have to authenticate the shopping basket.

Please feed that back to your developers.

And please please place the cursor automatically in the text boxes, it reduces a transaction by at least 3 clicks.

The Continental Op · 18-03-2021 2:16pm

Poncke wrote: »

BOI - Can you please add a 'shopping basket' to the website. Where you can complete several transactions at once. Each individual transaction goes into the basket, and then you only authenticate once to submit all pending transactions from the shopping basket?

Instead of having to authenticate 35 transactions, you only have to authenticate the shopping basket.

Please feed that back to your developers.

And please please place the cursor automatically in the text boxes, it reduces a transaction by at least 3 clicks.

Now thats a good idea but I still don't see why once you have proved who you are that you need to repeat the process for any more transactions?

Bank of Ireland: Richard F · 18-03-2021 3:06pm

Little A wrote: »

I concur with The Continental Op and JamesGrimshaw.....the site is slow and cumbersome.

I get what you say about security but this is madness.

To logon via desktop takes an input of approx 24 clicks and numbers as well as pin number for my phone and swiping there.....the mobile app is just 3!!

Plus having to key in pin number and swipe on device for each transaction is not just annoying but, I agree with James, means you are more likely to make a mistake.

I STILL can't sort by lodgments and I was promised a call back to explain what the issue is and this never happened...can someone please check this out and advise when will I be able to do this?

If you are trying to drive away business users, you are doing a great job. The desktop version is only suitable to infrequent users.

Hi Little A,

Thanks for your feedback on this.

We're sorry to hear that you haven't heard back about your difficulty sorting by lodgements. Can we ask you to send us a PM with your name, branch and phone number? We can certainly check this further with the team.

Thanks,
Richard

Bank of Ireland: Richard F · 18-03-2021 3:09pm

Poncke wrote: »

BOI - Can you please add a 'shopping basket' to the website. Where you can complete several transactions at once. Each individual transaction goes into the basket, and then you only authenticate once to submit all pending transactions from the shopping basket?

Instead of having to authenticate 35 transactions, you only have to authenticate the shopping basket.

Please feed that back to your developers.

And please please place the cursor automatically in the text boxes, it reduces a transaction by at least 3 clicks.

Hi Poncke,

Thanks for sharing this idea.

As always we appreciate your feedback and will absolutely share your interest in these features to our development team.

Thanks,
Richard

Little A · 18-03-2021 3:39pm

Bank of Ireland: Richard F has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

If you are trying to send this message to multiple recipients, remove Bank of Ireland: Richard F from the recipient list and send the message again.

I tried !

Bank of Ireland Reps · 18-03-2021 3:44pm

We're sorry to hear this.

Can we ask you to try send this to our Reps page?

Richard

greasepalm · 18-03-2021 5:11pm

From post 178 yes rechecked my mobile phone settings and enabled and still getting the failed notification.Phone in hand app on it open and waiting for the swipe message.

Had to do it 5 times to get it to go through for 2 payments and just as well not in a hurry.

Please add more time to see if notification will be picked up as its too short.

Windmill100000 · 18-03-2021 5:16pm

Does anyone know how you add a second account? I've a current account but can't seem to work out how to add a business account. I added my details again under add account but it is saying I have to wait up to 5 days for this to be approved. Its very possible I have done the wrong thing but why the wait?

I just want to be able to access my two accounts on my phone and can't add a second one independently as it is saying I already have an account according to my email log-in.

Thanks in advance

larchill · 19-03-2021 5:10am

Don't like the new setup at all. Why can't you just send an authorisation code via text message? Surely nothing could be simpler? How are those with no smart phone to manage?

The Continental Op · 19-03-2021 10:33am

larchill wrote: »

Don't like the new setup at all. Why can't you just send an authorisation code via text message? Surely nothing could be simpler? How are those with no smart phone to manage?

Also perfectly possible to make an automated voice message call with a code which also covers customers in living in an area with no mobile coverage.

Bank of Ireland: Richard F · 19-03-2021 11:24am

greasepalm wrote: »

From post 178 yes rechecked my mobile phone settings and enabled and still getting the failed notification.Phone in hand app on it open and waiting for the swipe message.

Had to do it 5 times to get it to go through for 2 payments and just as well not in a hurry.

Please add more time to see if notification will be picked up as its too short.

Thanks for getting back to us on this. We're sorry to hear you're continuing to experience difficulty with this. Rest assured we'll certainly feed this back to the development team. Can we ask does it make a difference if you do not have the app open and wait for the push notification to come to your phone?

Thanks,
Richard

Bank of Ireland: Richard F · 19-03-2021 11:26am

Windmill100000 wrote: »

Does anyone know how you add a second account? I've a current account but can't seem to work out how to add a business account. I added my details again under add account but it is saying I have to wait up to 5 days for this to be approved. Its very possible I have done the wrong thing but why the wait?

I just want to be able to access my two accounts on my phone and can't add a second one independently as it is saying I already have an account according to my email log-in.

Thanks in advance

Hi Windmill100000,

Thanks for checking this with us. If you open the app, before you log in, there should be an option for "log in with another ID". This will allow you to add your second account on the same device. If you experience difficulty with adding this, it would be best to link in with our colleagues on 0818200362. A member of the team can certainly look into this further for you. We hope this helps.

Thanks,
Richard

Bank of Ireland: Richard F · 19-03-2021 11:29am

larchill wrote: »

Don't like the new setup at all. Why can't you just send an authorisation code via text message? Surely nothing could be simpler? How are those with no smart phone to manage?

Hi Larchill,

We really appreciate you sharing this feedback with us today.

For customers who don’t use a smartphone or tablet a Physical Security Key (PSK) will be provided. This is a small handheld device which can be registered on your profile as a security device. In the coming weeks PSK will be available to order via the 365 log in. You can find more information on how the PSK will work on the link here.

Thanks,
Richard

The Continental Op · 19-03-2021 11:33am

Bank of Ireland: Richard F wrote: »

larchill wrote: »

Don't like the new setup at all. Why can't you just send an authorisation code via text message? Surely nothing could be simpler? How are those with no smart phone to manage?

Hi Larchill,

We really appreciate you sharing this feedback with us today.

For customers who don’t use a smartphone or tablet a Physical Security Key (PSK) will be provided. This is a small handheld device which can be registered on your profile as a security device. In the coming weeks PSK will be available to order via the 365 log in. You can find more information on how the PSK will work on the link here.

Thanks,
Richard

But the point is that "an authorisation code via text message" would be easier for many customers. The PSK works but is a pain.

greasepalm · 19-03-2021 12:04pm

Bank of Ireland: Richard F wrote: »

greasepalm wrote: »

From post 178 yes rechecked my mobile phone settings and enabled and still getting the failed notification.Phone in hand app on it open and waiting for the swipe message.

Had to do it 5 times to get it to go through for 2 payments and just as well not in a hurry.

Please add more time to see if notification will be picked up as its too short.

Thanks for getting back to us on this. We're sorry to hear you're continuing to experience difficulty with this. Rest assured we'll certainly feed this back to the development team. Can we ask does it make a difference if you do not have the app open and wait for the push notification to come to your phone?

Thanks,
Richard

No tried it both ways with app open and closed and placing phone in different positions and waiting for tinkle to come.

Bank of Ireland: Richard F · 19-03-2021 12:58pm

Thanks for getting back to us The Continental Op & Greasepalm,

We'll certainly share this feedback with our development team. Feel free to get back in touch if we can help with anything else.

Thanks,
Richard

New 365 online website

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