Raspberry Pi 3 Model B+ Board €20.80 incl. delivery @ Arrow

sth_safal · 17-08-2018 12:53pm

Would anyone have a spare code please if they are not linked with email addresses? I missed the deal and was just wondering if the code would work now?
Cheers.

Prince10r · 17-08-2018 1:02pm

Just got an email back form Customs, saying the refund claim for VAT should be handled by DHL, had enough hassles from DHL so at this stage will just forgo the VAT reclaim as don't want to have to deal with DHL on this matter again.

Burzum · 20-08-2018 4:05pm

I sent mine back as I wasnt paying the dhl guy any charges, arrow refunded my money and just now the pi was redelivered saying vat has been paid so looks like I got a free Pi yay

Has this happened to anyone else

Ghost Train · 20-08-2018 10:10pm

DHL still have mine, for some reason they cant interpret an eircode. They couldn't resolve the incorrect vat so not interested in receiving it anyway. Just need arrow to refund me at this stage, slow to respond to email. Maybe PayPal dispute will be thing to do?

tphase · 21-08-2018 11:41am

Ghost Train wrote: »

DHL still have mine, for some reason they cant interpret an eircode. They couldn't resolve the incorrect vat so not interested in receiving it anyway. Just need arrow to refund me at this stage, slow to respond to email. Maybe PayPal dispute will be thing to do?

just contact Arrow directly, they will refund you as they have done for me and others

Doge · 06-09-2018 6:26pm

Still waiting on a refund, I requested arrow to send the shipment back to them probably 2 weeks ago and yet the tracking information still has a "Shipment on hold" status every day upto today.
Their support is beyond useless, everytime i reply a new case is created. They're obviously marking the cases as resolved as I get the feedback email asking how was my experience.

Sent them an email on Monday and they still haven't got back to me despite a receipt of a new case number.

tphase wrote: »

just contact Arrow directly, they will refund you as they have done for me and others

Did you contact them over the phone?

tphase · 08-09-2018 12:11pm

Doge wrote: »

Still waiting on a refund, I requested arrow to send the shipment back to them probably 2 weeks ago and yet the tracking information still has a "Shipment on hold" status every day upto today.
Their support is beyond useless, everytime i reply a new case is created. They're obviously marking the cases as resolved as I get the feedback email asking how was my experience.

Sent them an email on Monday and they still haven't got back to me despite a receipt of a new case number.

Did you contact them over the phone?

by email, response time varied, 1 - 5 days

evolving_doors · 09-09-2018 8:43am

What are yis all making?
Is there a pi forum round here?

Roberto_gas · 09-09-2018 8:48am

evolving_doors wrote:

What are yis all making? Is there a pi forum round here?

Google home...awaiting mic and trying to figure how i xfer sound to my bluetooth speaker...

Suckit · 09-09-2018 4:12pm

evolving_doors wrote: »

What are yis all making?
Is there a pi forum round here?

I am planning on making a more basic version of the magic mirror, although I have already changed my mind a few times.
I think the most fun and easy ones so far (for me) were the arcade table and cabinet.
Another thing I am looking at is
HifiBerry multiroom audio with PiMusicBox and/or Mopidy

I have been looking up the upcycling too. (Old TV sets and old cassette decks etc.).
I wish I had more space, and money, and time..

Standard Toaster · 09-09-2018 8:00pm

Running docker with a few containers for home automation monitoring. (Influx, telegraf, grafana)

b.gud · 09-09-2018 9:56pm

Standard Toaster wrote: »

Running docker with a few containers for home automation monitoring. (Influx, telegraf, grafana)

Was thinking about doing this to run home assistant and pihole. Was wondering would it have enough grunt to handle it. How do you find it? Also what os did you start with to get docker running, was trying to see if any distros are better than others but haven't come up with any conclusions yet

tphase · 21-09-2018 5:13pm

been a long time coming but Customs have told me they will refund the VAT I paid on my Pi. Now to get DHL to refund their advancement fee....

iisollie · 22-09-2018 8:27am

tphase wrote: »

been a long time coming but Customs have told me they will refund the VAT I paid on my Pi. Now to get DHL to refund their advancement fee....

How did you manage that,? When I contacted Customs I was told that only DHL could request a refund - and of course they charge 50 euros for doing so.

tphase · 23-09-2018 9:55am

iisollie wrote: »

How did you manage that,? When I contacted Customs I was told that only DHL could request a refund - and of course they charge 50 euros for doing so.

I emailed them and, after producing proof of total price paid, they said they'd issue a refund
There was a wee bit of back and forth so it took a while

davemie · 26-09-2018 12:11pm

My Raspberry Pi got caught by DHL for VAT, they dropped off the notice in August while I was away. I did not pay and I also did not follow up on it. DHL dropped off a second notice off last Monday looking for payment of VAT. Again I did nothing to follow up, assuming it would be sent back and I would at some point get a refund. Today they dropped of the Raspberry Pi and there was no mention of payment of VAT.
I guess I just out waited them, and it would cost them money to send it back, but I could be wrong.

davemie · 26-09-2018 2:44pm

The delivery guy called back as the delivery was a mistake. He was kind enough to give me the phone number their office where I could call and make payment.

beercr8te · 27-09-2018 4:56pm

Fed ex just sent me an invoice for 26.40 euro and arrow are less than helpful both on phone, stating they don't refund anymore.

tphase · 01-11-2018 4:50pm

tphase wrote: »

been a long time coming but Customs have told me they will refund the VAT I paid on my Pi. Now to get DHL to refund their advancement fee....

cheque for €6 and change arrived from Revenue yesterday

Roberto_gas · 03-12-2018 6:44pm

beercr8te wrote: »

Fed ex just sent me an invoice for 26.40 euro and arrow are less than helpful both on phone, stating they don't refund anymore.

Lads i got an invoice today from control account vide fedex to pay 37.7eur for this....saying item value was34.4...what options do i have to get this closed ?

Roberto_gas · 03-12-2018 6:47pm

beercr8te wrote:

Fed ex just sent me an invoice for 26.40 euro and arrow are less than helpful both on phone, stating they don't refund anymore.

What did u do to close it ?

sunny2004 · 03-12-2018 6:54pm

Roberto_gas wrote: »

What did u do to close it ?

Pay it ?

Suckit · 03-12-2018 7:06pm

Roberto_gas wrote: »

Lads i got an invoice today from control account vide fedex to pay 37.7eur for this....saying item value was34.4...what options do i have to get this closed ?

How much were you charged by Arrow in total?

Roberto_gas · 03-12-2018 7:08pm

Suckit wrote:

How much were you charged by Arrow in total?

20 euros...

Suckit · 03-12-2018 7:11pm

Roberto_gas wrote: »

20 euros...

Email them the invoice and explain to them that a mistake was made somewhere.

The total cost of your Raspberry Pi including shipping falls under the VAT threshold. You are not due to pay anything.

Roberto_gas · 03-12-2018 7:12pm

sunny2004 wrote:

Pay it ?

And can i get it back from anyone ?

Roberto_gas · 03-12-2018 7:13pm

Suckit wrote:

Email them the invoice and explain to them that a mistake was made somewhere.

As in arrow or debt recovery or fedex ?

Suckit · 03-12-2018 7:13pm

Roberto_gas wrote: »

As in arrow or debt recovery or fedex ?

Fedex.

Roberto_gas · 03-12-2018 7:17pm

Suckit wrote:

Fedex.

Ok will do...controlaccount has told me not to contact fedex directly..

Suckit · 03-12-2018 7:31pm

Roberto_gas wrote: »

Ok will do...controlaccount has told me not to contact fedex directly..

Who are controlaccount? If they are sorting it for you, then don't contact Fedex. If they are not, then email Fedex your invoice.

Solaris10 · 03-12-2018 8:19pm

Roberto_gas wrote: »

20 euros...

a customs value (including cost, transport, insurance and handling charges) of €22 or less you do not have to pay Customs Duty or VAT

https://www.revenue.ie/en/importing-vehicles-duty-free-allowances/buying-of-goods-online-for-personal-use/buying-goods-from-outside-the-eu.aspx

explain your situation, customers support teams are online now they will sort out this issue

https://arrow.secure.force.com/arrow/apex/NewArrowPreChatForm_3?endpoint=https%3A%2F%2Flbym.la4-c2-dfw.salesforceliveagent.com%2Fcontent%2Fs%2Fchat%3Flanguage%3Den_US%23deployment_id%3D57270000000XZBj%26org_id%3D00D70000000JhFy%26button_id%3D57370000000XZCD%26session_id%3Dcc9e21a0-617c-4a1c-8892-16273620ed92

Tom Mann Centuria · 03-12-2018 8:20pm

Suckit wrote: »

Who are controlaccount? If they are sorting it for you, then don't contact Fedex. If they are not, then email Fedex your invoice.

Control account are debt collectors that fed ex pass the debt on to.

Suckit · 03-12-2018 8:23pm

Oh, so it's not fedex asking for the money?
It must be going on a fairly long time.

tryfix · 03-12-2018 8:24pm

4-in-1 Raspberry Pi 3 Model B+ + Acrylic Case + Cooling Fan + Heatsink Kit

Special Price €37.77

https://www.zapals.com/4-in-1-raspberry-pi-3-model-b-acrylic-case-cooling-fan-heatsink-kit.html

A nice little piece of kit from China with the latest 3 b+ model and there's a 3.5" touch screen add on below for €9.43.

3.5-inch LCD Touch Screen with Stylus Pen for Raspberry Pi 3 Model B

https://www.zapals.com/raspberry-pi-3-model-b-3-5-inch-lcd-touch-screen-with-stylus-pen-hd-1920x1080.html

Roberto_gas · 03-12-2018 9:47pm

Suckit wrote:

Oh, so it's not fedex asking for the money? It must be going on a fairly long time.

Yeah looks like fedex sent me some letter which inever got...

Suckit · 03-12-2018 9:54pm

Roberto_gas wrote: »

Yeah looks like fedex sent me some letter which inever got...

I am not sure who you should contact in that instance, but I would contact Fedex if it was me. I'd ring and explain I'm emailing invoice with a total of €20 including delivery and that no mail was ever received before now, if that was the case.

sunny2004 · 04-12-2018 1:12am

Roberto_gas wrote: »

Yeah looks like fedex sent me some letter which inever got...

lucky that you got the letter from the debt recovery, considering you never got anything from FedEx.
You could complain to FedEx about the letters, or ask the post office to investigate. Have you other mail that went missing ?

Roberto_gas · 04-12-2018 6:25am

sunny2004 wrote:

lucky that you got the letter from the debt recovery, considering you never got anything from FedEx. You could complain to FedEx about the letters, or ask the post office to investigate. Have you other mail that went missing ?

Nopes i generally get missed delivery letters...nothing from fedex..

beercr8te · 04-12-2018 9:08am

Roberto_gas wrote: »

What did u do to close it ?

I sent an email addressed to both Arrow and Fedex, attached was arrow invoices and invoices from fedex, paypal proof of payment amount, a link from fedex website pertaining to filling out export declaratio, link to revenue irelands import duty and VAT and screenshots of fedex tracking page highlighting day late delivery. I highlighted their errors and the incompetence of their customer service personal in both companies in all phone calls which I recorded. I got refund from Arrow and fedex said invoice had been paid, they wouldn't elaborate on who paid invoice. Found both companies to have sloppy customer service, I thought fedex were a world class company but after dealing with them on this issue my experience is i wouldn't send a bag of trash with them as if anything goes wrong you get the run around, thats if they don't hang up on you during phone calls which i recorded. If any of you are calling on a mobile to either company or any other company for that matter i recommend installing a call recorder app just for your protection and person records as you can hold them to account.

Roberto_gas · 04-12-2018 11:18am

beercr8te wrote:

I sent an email addressed to both Arrow and Fedex, attached was arrow invoices and invoices from fedex, paypal proof of payment amount, a link from fedex website pertaining to filling out export declaratio, link to revenue irelands import duty and VAT and screenshots of fedex tracking page highlighting day late delivery. I highlighted their errors and the incompetence of their customer service personal in both companies in all phone calls which I recorded. I got refund from Arrow and fedex said invoice had been paid, they wouldn't elaborate on who paid invoice. Found both companies to have sloppy customer service, I thought fedex were a world class company but after dealing with them on this issue my experience is i wouldn't send a bag of trash with them as if anything goes wrong you get the run around, thats if they don't hang up on you during phone calls which i recorded. If any of you are calling on a mobile to either company or any other company for that matter i recommend installing a call recorder app just for your protection and person records as you can hold them to account.

Just called controlaccount who told me to pay amount which i did...now on to fedex and arrow to cleanup the mess...not sure who will give me refund though...

Roberto_gas · 04-12-2018 11:18am

Solaris10 wrote:

explain your situation, customers support teams are online now they will sort out this issue

They said to send email cant do much..arrow folks were useless...

tphase · 14-12-2018 11:53am

tphase wrote: »

cheque for €6 and change arrived from Revenue yesterday

and finally the saga ends after almost 18 weeks - a full refund from DHL arrived in my account. They kindly included the import duty, I guess to compensate for the delay.

Next time I'll just send the thing back :rolleyes:

Roberto_gas · 14-12-2018 12:45pm

tphase wrote:

and finally the saga ends after almost 18 weeks - a full refund from DHL arrived in my account. They kindly included the import duty, I guess to compensate for the delay.

How did u manage that ?

tphase · 14-12-2018 7:22pm

presume you're only referring to the DHL refund?
I sent DHL a copy of the refund cheque from Revenue as proof that Revenue accepted the actual price paid as the value of the shipment and suggested it was time for them (ie DHL) to refund their charge

J_E · 14-12-2018 7:55pm

Tom Mann Centuria wrote: »

Control account are debt collectors that fed ex pass the debt on to.

I've gotten letters from Controlaccount which Fedex claim to know nothing about and even after any invoices were paid. I ended up ignoring the letters and after a few 'scary' ones I never heard from them again.

Raspberry Pi 3 Model B+ Board €20.80 incl. delivery @ Arrow

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