Raspberry Pi 3 Model B+ Board €20.80 incl. delivery @ Arrow

tphase · 15-08-2018 12:38PM

Ten Pin wrote: »

This doc...

https://www.revenue.ie/en/customs-traders-and-agents/documents/guide-to-importing-goods-through-the-post.pdf

...from revenue is reasonably clear that proof of what you paid is all that is required. They mention PayPal invoice / receipt as acceptable proof. DHL are chancing their arm on the presumption that people are afraid of Revenue and won't question it.

I would say Revenue are very clear the price paid is what duty and tax are asessed on.
DHL don't disagree - they will accept your sales invoice as proof of value and they will resubmit to customs.The problem is they will charge an excessive amount of money to do so and they can justify it on the basis that it's not their mistake.
Unfortunately, they are right....

The problem is with Arrow. They obviously have separate sales and logistics systems. The logistics system probably generates shipping invoices automatically and pulls the value from a database of retail prices rather than pulling of off the sales system. Arrow are not going to change that. Apart from not using Arrow, the only way around it is to ensure that the shipping company have a copy of the sales invoice before the shipment lands in Ireland

I just see that Arrow now offers Delivered Duty Paid shipping, maybe that would avoid DHLs rip-off advance payment surcharge.
Also the signup promotion has ended

Ten Pin · 15-08-2018 01:02PM

DHL don't disagree - they will accept your sales invoice as proof of value and they will resubmit to customs. The problem is they will charge an excessive amount of money to do so and they can justify it on the basis that it's not their mistake.

IMO it is partly DHLs mistake, they should have accepted the proof of amount actually paid.

Not sure of the exact process involved but DHL are only collecting VAT (on items less than 150) so they're not declaring anything to customs other than it being exempt. So it's the VAT declaration that matters and they only make that return every month or more.

Arrow have some blame to take but DHL are also ignoring the rules that they are claiming to implement.

Delofan · 15-08-2018 02:09PM

I too was asked for 21.33 from DHL. Got nowhere when I disputed the charge with them. Also contacted Arrow support and outlined the issue. Refused to accept the package yesterday from DHL. Just got the following from Arrow Support

Good Day,

We are very sorry to hear that you have experienced issues with your order.
We refunded the value of the order, please find attached the credit memo.
The refund can be found on Paypal by Transaction ID: xxxxxxxxxxxxxx

Please scrap the part if you can not use it, there is no need to return it.

Regards,

tphase · 15-08-2018 02:19PM

Ten Pin wrote: »

IMO it is partly DHLs mistake, they should have accepted the proof of amount actually paid.

Not sure of the exact process involved but DHL are only collecting VAT (on items less than 150) so they're not declaring anything to customs other than it being exempt. So it's the VAT declaration that matters and they only make that return every month or more.

Arrow have some blame to take but DHL are also ignoring the rules that they are claiming to implement.

sorry, but DHL are not making any mistake.

I wish it were otherwise but it's quite clear the mistake is wholly on the part of Arrow. They claim they have to put the RRP on the invoice, we know that's not true. It could be a US export rule but our customs don't require it.

DHL have to use the declared value ($34.99 or ~€29) which is what Arrow put on the commercial invoice - nothing to do with DHL.

DHL will accept the proof of the amount paid and they will correct it. The problem is they will gouge you to correct that mistake. I don't believe that it costs the anything like €50 (or anything at all) to change the value of the shipment. However that's not a mistake, it's DHL ripping us off.

You may well be right about DHL making periodic VAT returns however these days, I'd expect import/export processing is largely automated so it's possible the VAT returns from imports may be processed and transferred on a daily basis

I'm not sure what rules DHL are ignoring - if anything, I think they're being a bit too efficient in implementing the rules. For one thing, I think it would be nice if, when they send a text demanding payment of duty and their excessive surcharges, they would give you at least 24 hours to dispute the amount before they clear the shipment.
Also, in case like this where the shipper makes the mistake and the receiver can prove it, DHL should bill the shipper for correcting the error.

tphase · 15-08-2018 02:20PM

Delofan wrote: »

I too was asked for 21.33 from DHL. Got nowhere when I disputed the charge with them. Also contacted Arrow support and outlined the issue. Refused to accept the package yesterday from DHL. Just got the following from Arrow Support

Good Day,

We are very sorry to hear that you have experienced issues with your order.
We refunded the value of the order, please find attached the credit memo.
The refund can be found on Paypal by Transaction ID: xxxxxxxxxxxxxx

Please scrap the part if you can not use it, there is no need to return it.

Regards,

so DHL still have it?

Access · 15-08-2018 02:56PM

So what roughly will the final price of the pi be delivered after all duty and fees paid?

Delofan · 15-08-2018 03:42PM

tphase wrote: »

so DHL still have it?

Yes
I told them to send it back

Roberto_gas · 15-08-2018 04:04PM

Access wrote:

So what roughly will the final price of the pi be delivered after all duty and fees paid?

20.8 if your get it delivered thru fedex...customs issue are linked to DHL

tphase · 15-08-2018 04:06PM

Access wrote: »

So what roughly will the final price of the pi be delivered after all duty and fees paid?

€42.16

tphase · 17-08-2018 11:09AM

issue resolved!

Arrow refunded the price of the Pi (which is only slightly less that what I paid in VAV and DHL fees) and say they will recheck the customs rules so, in future they may actually put the price paid instead of the retail price on the invoice. They took on board the points I made to them so fair play to them - top notch customer service.

Thanks to Prince10r for the link to contact DHL. The customer service director got back to me, he took on board the issue I raised with him and I'm happy with the reponse so fair play to DHL too.

So, Arrow site bookmarked to keep an eye out for more bargains.....

sth_safal · 17-08-2018 12:53PM

Would anyone have a spare code please if they are not linked with email addresses? I missed the deal and was just wondering if the code would work now?
Cheers.

Prince10r · 17-08-2018 01:02PM

Just got an email back form Customs, saying the refund claim for VAT should be handled by DHL, had enough hassles from DHL so at this stage will just forgo the VAT reclaim as don't want to have to deal with DHL on this matter again.

Burzum · 20-08-2018 04:05PM

I sent mine back as I wasnt paying the dhl guy any charges, arrow refunded my money and just now the pi was redelivered saying vat has been paid so looks like I got a free Pi yay

Has this happened to anyone else

Ghost Train · 20-08-2018 10:10PM

DHL still have mine, for some reason they cant interpret an eircode. They couldn't resolve the incorrect vat so not interested in receiving it anyway. Just need arrow to refund me at this stage, slow to respond to email. Maybe PayPal dispute will be thing to do?

tphase · 21-08-2018 11:41AM

Ghost Train wrote: »

DHL still have mine, for some reason they cant interpret an eircode. They couldn't resolve the incorrect vat so not interested in receiving it anyway. Just need arrow to refund me at this stage, slow to respond to email. Maybe PayPal dispute will be thing to do?

just contact Arrow directly, they will refund you as they have done for me and others

Doge · 06-09-2018 06:26PM

Still waiting on a refund, I requested arrow to send the shipment back to them probably 2 weeks ago and yet the tracking information still has a "Shipment on hold" status every day upto today.
Their support is beyond useless, everytime i reply a new case is created. They're obviously marking the cases as resolved as I get the feedback email asking how was my experience.

Sent them an email on Monday and they still haven't got back to me despite a receipt of a new case number.

tphase wrote: »

just contact Arrow directly, they will refund you as they have done for me and others

Did you contact them over the phone?

tphase · 08-09-2018 12:11PM

Doge wrote: »

Still waiting on a refund, I requested arrow to send the shipment back to them probably 2 weeks ago and yet the tracking information still has a "Shipment on hold" status every day upto today.
Their support is beyond useless, everytime i reply a new case is created. They're obviously marking the cases as resolved as I get the feedback email asking how was my experience.

Sent them an email on Monday and they still haven't got back to me despite a receipt of a new case number.

Did you contact them over the phone?

by email, response time varied, 1 - 5 days

evolving_doors · 09-09-2018 08:43AM

What are yis all making?
Is there a pi forum round here?

Roberto_gas · 09-09-2018 08:48AM

evolving_doors wrote:

What are yis all making? Is there a pi forum round here?

Google home...awaiting mic and trying to figure how i xfer sound to my bluetooth speaker...

Suckit · 09-09-2018 04:12PM

evolving_doors wrote: »

What are yis all making?
Is there a pi forum round here?

I am planning on making a more basic version of the magic mirror, although I have already changed my mind a few times.
I think the most fun and easy ones so far (for me) were the arcade table and cabinet.
Another thing I am looking at is
HifiBerry multiroom audio with PiMusicBox and/or Mopidy

I have been looking up the upcycling too. (Old TV sets and old cassette decks etc.).
I wish I had more space, and money, and time..

Standard Toaster · 09-09-2018 08:00PM

Running docker with a few containers for home automation monitoring. (Influx, telegraf, grafana)

b.gud · 09-09-2018 09:56PM

Standard Toaster wrote: »

Running docker with a few containers for home automation monitoring. (Influx, telegraf, grafana)

Was thinking about doing this to run home assistant and pihole. Was wondering would it have enough grunt to handle it. How do you find it? Also what os did you start with to get docker running, was trying to see if any distros are better than others but haven't come up with any conclusions yet

tphase · 21-09-2018 05:13PM

been a long time coming but Customs have told me they will refund the VAT I paid on my Pi. Now to get DHL to refund their advancement fee....

iisollie · 22-09-2018 08:27AM

tphase wrote: »

been a long time coming but Customs have told me they will refund the VAT I paid on my Pi. Now to get DHL to refund their advancement fee....

How did you manage that,? When I contacted Customs I was told that only DHL could request a refund - and of course they charge 50 euros for doing so.

tphase · 23-09-2018 09:55AM

iisollie wrote: »

How did you manage that,? When I contacted Customs I was told that only DHL could request a refund - and of course they charge 50 euros for doing so.

I emailed them and, after producing proof of total price paid, they said they'd issue a refund
There was a wee bit of back and forth so it took a while

davemie · 26-09-2018 12:11PM

My Raspberry Pi got caught by DHL for VAT, they dropped off the notice in August while I was away. I did not pay and I also did not follow up on it. DHL dropped off a second notice off last Monday looking for payment of VAT. Again I did nothing to follow up, assuming it would be sent back and I would at some point get a refund. Today they dropped of the Raspberry Pi and there was no mention of payment of VAT.
I guess I just out waited them, and it would cost them money to send it back, but I could be wrong.

davemie · 26-09-2018 02:44PM

The delivery guy called back as the delivery was a mistake. He was kind enough to give me the phone number their office where I could call and make payment.

beercr8te · 27-09-2018 04:56PM

Fed ex just sent me an invoice for 26.40 euro and arrow are less than helpful both on phone, stating they don't refund anymore.

tphase · 01-11-2018 04:50PM

tphase wrote: »

been a long time coming but Customs have told me they will refund the VAT I paid on my Pi. Now to get DHL to refund their advancement fee....

cheque for €6 and change arrived from Revenue yesterday

Roberto_gas · 03-12-2018 06:44PM

beercr8te wrote: »

Fed ex just sent me an invoice for 26.40 euro and arrow are less than helpful both on phone, stating they don't refund anymore.

Lads i got an invoice today from control account vide fedex to pay 37.7eur for this....saying item value was34.4...what options do i have to get this closed ?

Raspberry Pi 3 Model B+ Board €20.80 incl. delivery @ Arrow

Comments