“The Book People” Clearance sale plus extra 35% off code

DublinCJM · 30-04-2020 5:18pm

Good to see these are getting delivered.

I ordered on 3rd March myself.

I emailed them today to see if I could change the delivery address as I'm now not in work, and there's nobody there to take it in.

Did people get an email to say it's dispatched, as was there any way to contact the delivery company to change delivery address.

Thanks in advance.

Corvus Libros · 30-04-2020 5:35pm

JimmyAlfonso wrote: »

I think it's a reasonable comment. People bought books for pennies in the pound and some expect 5 star service despite the company closing and the world going to pot since 2/3rd March. :rolleyes:

It's reasonable to expect them to fulfil orders in the quoted time or else inform the buyers about further delays. The quote at time of order was 4 weeks. There was no email to say it had been extended to 7 weeks. And the 7 weeks has now passed. Other companies are managing to do business and keep customers informed. If they can take your money, the least they can do is send a mass email to buyers with open orders.

silver2020 · 30-04-2020 6:19pm

Corvus Libros wrote: »

It's reasonable to expect them to fulfil orders in the quoted time or else inform the buyers about further delays. The quote at time of order was 4 weeks. There was no email to say it had been extended to 7 weeks. And the 7 weeks has now passed. Other companies are managing to do business and keep customers informed. If they can take your money, the least they can do is send a mass email to buyers with open orders.

There are other very simple options

1 - go to their website and you will see they are quoting 7 weeks.

2 - check your order confirmation email, give them a call, have your customer number ready and they'll give you an update. - I was waiting less than a minute to be answered and given an update (see above)

Cape Clear · 30-04-2020 7:18pm

Toastytoes wrote: »

Maybe it would be if this was AH, I thought casual racism wasn’t considered a basis of reasonable commenting outside of that but it takes all kinds I guess....

No racism here boss.

Cape Clear · 30-04-2020 7:21pm

JimmyAlfonso wrote: »

I think it's a reasonable comment. People bought books for pennies in the pound and some expect 5 star service despite the company closing and the world going to pot since 2/3rd March. :rolleyes:

There is an inherent risk buying from most companies that risk is increased when the company is in difficulty. Buyer beware

Toastytoes · 30-04-2020 7:22pm

Cape Clear wrote: »

No racism here boss.

Just ignorance so is it?

Brego888 · 30-04-2020 7:26pm

This thread is hilarious. Company essentially out of business and administrators are fulfilling previously agreed deliveries during a pandemic and people are crying that their books are late.

I ordered on the 6th of March and I'm willing to cut them a bit of slack and be patient.

robfahy · 30-04-2020 7:34pm

I ordered 3rd March to Parcel Motel. They arrived at Parcel Motel depot today. I did receive an email from the Book People and Hermes a few days ago when they were dispatched.

Sixtoes · 30-04-2020 8:41pm

I spoke to them on the phone today. Very nice staff. Couldn’t say when my order would arrive, but said they are fulfilling all orders. Warehouse expected to be empty by 15th May. So worst case - 3 more weeks.

Toastytoes · 30-04-2020 9:10pm

Brego888 wrote: »

This thread is hilarious. Company essentially out of business and administrators are fulfilling previously agreed deliveries during a pandemic and people are crying that their books are late.

I ordered on the 6th of March and I'm willing to cut them a bit of slack and be patient.

People seem to be just looking for some communication from what I can see. Would a generic email advising of delays be too much to ask for? No one is asking for a personal visit or even a call. The administrators are a professionals and they should have no issue managing the situation, that’s what the do day in day out. It’s not like they are doing it as a favour.

in2dark · 30-04-2020 10:42pm

DublinCJM wrote: »

Good to see these are getting delivered.

I ordered on 3rd March myself.

I emailed them today to see if I could change the delivery address as I'm now not in work, and there's nobody there to take it in.

Did people get an email to say it's dispatched, as was there any way to contact the delivery company to change delivery address.

Thanks in advance.

Once you get the dispatch email you have the option to change delivery details. At least on mine there were some links. Dint know if the really work or not.

They were delivered by gls

DublinCJM · 30-04-2020 11:11pm

in2dark wrote: »

Once you get the dispatch email you have the option to change delivery details. At least on mine there were some links. Dint know if the really work or not.

They were delivered by gls

Thanks for that. Seems I should be getting one any day soon. Will give them a bell if not.

Pique · 30-04-2020 11:56pm

For the luvvajaysus the bitchin on this thread is nuckin futs.

I've ordered about 3-400 euros worth of books for a pittance! Everyone's got stuff for bugger all.

Do I wish they had arrived by now, considering the CV lockdown? Yes!

Do I expect them to prioritise overseas orders? No.

Do I expect to receive my order? Yes.

Am I still impatient? Yes.

Am I bitching about a company closing down in a literal lockdown not sending me their stock at firesale prices quicker? Fcuk no.

Some whining beeches on here tbh.

Sup08 · 01-05-2020 11:20am

Email received today cancelling all items I ordered are out of stock. I ordered on 3rd March, 6 items and they said refund will be issued shortly.

Sup08 · 01-05-2020 11:38am

Duplicate post

dball · 01-05-2020 11:39am

got through there handy enough on the phone, its about the 4th or 5th time i've called their number in the past week, all other times i gave up after holding for about 3 or 4 minutes.

I was told that all my books were allocated in the ware house and to expect my order within 2 weeks as they are hoping to have the warehouse cleared by then. she reassured me that the books were mine.

Ive gone from a 20-80 to about a 40-60 i would say.
thanks again to OP and all other positive posters on this thread

finger crossed.

gombín · 01-05-2020 7:40pm

I also called mid-afternoon today.

Like most others in the thread, I'm not in a huge rush for the books but the handling of the orders has been abysmal.

I ordered on the 5th March and received one email outlining "Your Order has been Received. Confirmation of your order will be sent to you in a separate email." No subsequent email, order number or any any other notification came. This is itself breaches UK Distance Selling regs. It would require very little effort to send a holding email to any orders that were delayed. Being in administration is not an excuse to hang customers out to dry.

Anyhow, on a (somewhat) brighter note, the lad (who was very helpful) on the phone said that most international orders from the first week of March have created an exception in their dispatch system and that they are slowly getting through them. There is currently no means for the call centre to escalate as the email address that was used to escalate to the warehouse has been switched off.

He asked that if I hadn't received a dispatch confirmation by Wednesday to call back and discuss.

I'd be mildly confident the books will come, albeit with some of the order probably missing.

Toastytoes · 01-05-2020 8:19pm

gombín wrote: »

I also called mid-afternoon today.

Like most others in the thread, I'm not in a huge rush for the books but the handling of the orders has been abysmal.

I ordered on the 5th March and received one email outlining "Your Order has been Received. Confirmation of your order will be sent to you in a separate email." No subsequent email, order number or any any other notification came. This is itself breaches UK Distance Selling regs. It would require very little effort to send a holding email to any orders that were delayed. Being in administration is not an excuse to hang customers out to dry.

Anyhow, on a (somewhat) brighter note, the lad (who was very helpful) on the phone said that most international orders from the first week of March have created an exception in their dispatch system and that they are slowly getting through them. There is currently no means for the call centre to escalate as the email address that was used to escalate to the warehouse has been switched off.

He asked that if I hadn't received a dispatch confirmation by Wednesday to call back and discuss.

I'd be mildly confident the books will come, albeit with some of the order probably missing.

Exactly, communication would go a long way. At a time when there’s nearly 500k people on emergency social welfare maybe not everyone is in a position to just wait and see what happens to their order. Especially when they’ve already paid for the items and the company doesn’t appear to be a going concern. There is nothing wrong with that no matter how much of a bargain you might be getting.

There are a lot of people on high horses around here. This is not the only company trading in these circumstances tho this thread would have you believe they are.

Paranoid Mandroid · 02-05-2020 8:21am

We won't forget this struggle for a long time but we're in this together and we'll get through it together. One delivery at a time. That time frame around 2nd, 3rd of march, we were blind. How were we to know? This won't define me though....I won't let it :-) [The book people scandal 2020].

angeldelight · 04-05-2020 3:52pm

I got confirmation today that my books have been dispatched. I ordered on the 2nd March.

DublinCJM · 05-05-2020 8:37pm

I rang them today, and they said they couldn't change the delivery address as the order was "being processed". Couldn't tell me when they might be dispatched but I asked would they think in the next week or two and she said "I would think so yes".

Ordered 3rd March.

Fingers crossed.

Cakerbaker · 07-05-2020 12:12pm

Ordered 3rd March and just got notification to say it’s been dispatched.

garfie1d · 07-05-2020 12:28pm

Cakerbaker wrote: »

Ordered 3rd March and just got notification to say it’s been dispatched.

Also just received my order has been shipped, ordered 2nd March

Electric Nitwit · 07-05-2020 12:32pm

I just received the standard email

Please accept our apologies for the delay in despatching your order. We would like to reassure you that all orders are being fulfilled. However due to unprecedented circumstances and high demand due to our clearance sales, standard orders are currently taking longer than usual to be despatched.

So fingers crossed for everyone

John Hutton · 07-05-2020 12:33pm

Ordered 6th March and heard nothing yet

machalla · 07-05-2020 1:14pm

3rd March, I've heard nothing nor had any responses to queries.

Scarlet42 · 07-05-2020 2:37pm

I ordered 3rd March ... I phoned them last week and got talking to someone .. She said that they had my order there and it would be sent out .. she just didn't know when it would be sent it .. I said "two weeks?" and she said ... "hopefully" !!

DublinCJM · 07-05-2020 5:15pm

Scarlet42 wrote: »

I ordered 3rd March ... I phoned them last week and got talking to someone .. She said that they had my order there and it would be sent out .. she just didn't know when it would be sent it .. I said "two weeks?" and she said ... "hopefully" !!

Much the same as me.

Did the recent dispatch emails have options to change delivery address?

Mine will go into a black hole if I can't change the address

Cakerbaker · 07-05-2020 9:59pm

DublinCJM wrote: »

Much the same as me.

Did the recent dispatch emails have options to change delivery address?

Mine will go into a black hole if I can't change the address

No, from reading my email it sounds like they’re in the box with my address on and are on their way to the courier company

Summer2020 · 08-05-2020 9:10am

Coming up to 9 weeks now since my order and no response to emails. We all get there’s a pandemic going on, but an emailed update wouldn’t kill them. Going to look for a chargeback by next week if I haven’t heard anything. The child will nearly have outgrown the books intended for them by the time they’re received

DrFunkatron · 08-05-2020 9:13am

Summer2020 wrote: »

Coming up to 9 weeks now since my order and no response to emails. We all get there’s a pandemic going on, but an emailed update wouldn’t kill them. Going to look for a chargeback by next week if I haven’t heard anything. The child will nearly have outgrown the books intended for them by the time they’re received

Give them a call is the best thing to do, they don't check the emails too often from what I've seen. I was talking to someone last week for an update, didn't have too long of a wait to get through. Still waiting on my own order but not in a panic for it.

Poles · 08-05-2020 2:29pm

Ordered 3rd March to my home address and just received a dispatch email....phew.

jfk247 · 08-05-2020 3:02pm

Just got a dispatched email from order placed on the 6th March.
Delighted to be getting them...never had any doubt ðŸ€”ðŸ€”ðŸ€”

Pique · 08-05-2020 4:09pm

Poles wrote: »

Ordered 3rd March to my home address and just received a dispatch email....phew.

jfk247 wrote: »

Just got a dispatched email from order placed on the 6th March.
Delighted to be getting them...never had any doubt &#55356;&#56340;&#55356;&#56340;&#55356;&#56340;

I've 2 orders, one on 3rd and one on 6th. C'mon!!

mrcheez · 08-05-2020 7:34pm

2 month shipping... the books better be worth the wait

ClaptonBay · 09-05-2020 11:58am

My wife got her order today. Would have ordered when the sale was on 7/8 weeks ago if that info is of any use to ye.

deiseindublin · 09-05-2020 2:59pm

I didn't order until 22nd so I'd say it'll be July when I get mine. Can't even remember what's in the bundle though it was that long ago.

machalla · 09-05-2020 4:41pm

deiseindublin wrote: »

I didn't order until 22nd so I'd say it'll be July when I get mine. Can't even remember what's in the bundle though it was that long ago.

According to earlier in the thread they were planning on shutting up shop in the next week or two. So they you may get something or hopefully a refund if not. I'm still waiting to hear anything without too much optimism at this point. There might be more recent information about.

ClaptonBay · 09-05-2020 4:49pm

deiseindublin wrote: »

I didn't order until 22nd so I'd say it'll be July when I get mine. Can't even remember what's in the bundle though it was that long ago.

Yeah she forgot aswell,ordered a load of children's books and was defo worth the wait. Unbelievable value on everything she got. She was well chuffed with herself.

bailey99 · 09-05-2020 8:57pm

ClaptonBay wrote: »

Yeah she forgot aswell,ordered a load of children's books and was defo worth the wait. Unbelievable value on everything she got. She was well chuffed with herself.

I got email to say that the order was dispatched to an Irish address. I ordered match 3rd. Three items were removed but I wasn't too bother about them anyway. Can't wait for this lot to arrive.

podge018 · 10-05-2020 10:44am

Are they refunding for anything not included in your order?

Jofspring · 10-05-2020 11:57am

Ordered on March 3rd to home address and haven't had a dispatch e-mail yet.

Pique · 10-05-2020 12:29pm

bailey99 wrote: »

I got email to say that the order was dispatched to an Irish address. I ordered match 3rd. Three items were removed but I wasn't too bother about them anyway. Can't wait for this lot to arrive.

Presumably they're going by order number.
I also ordered on 3rd and haven't got a dispatch email. My order number is 252442**. Was you order number earlier than that? (I redacted the last 2 numbers)

duffysfarm · 10-05-2020 12:37pm

Fecj - ordered on the 4th march and am 10,000 after that irder number belis!

Pique wrote: »

Presumably they're going by order number.
I also ordered on 3rd and haven't got a dispatch email. My order number is 252442**. Was you order number earlier than that? (I redacted the last 2 numbers)

R11 · 10-05-2020 1:36pm

Pique wrote: »

Presumably they're going by order number.
I also ordered on 3rd and haven't got a dispatch email. My order number is 252442**. Was you order number earlier than that? (I redacted the last 2 numbers)

Mine is #252512**.... Got the generic email apologising for delay in delivering about 2 weeks ago but no dispatch email.

Girl_harbour · 10-05-2020 1:51pm

I'm order no 252448** and still no dispatch email for me either

R11 · 10-05-2020 1:54pm

Might get them in time for Christmas!!

bailey99 · 10-05-2020 3:21pm

podge018 wrote: »

Are they refunding for anything not included in your order?

I don't know. 8 euro and 4 cents I'm entitled to anyway if it turns up.

bailey99 · 10-05-2020 3:22pm

Pique wrote: »

Presumably they're going by order number.
I also ordered on 3rd and haven't got a dispatch email. My order number is 252442**. Was you order number earlier than that? (I redacted the last 2 numbers)

My order number was 252465** I have redacted the last two digits same as yourself.

Pique · 10-05-2020 4:52pm

bailey99 wrote: »

My order number was 252465** I have redacted the last two digits same as yourself.

Queue jumper!

“The Book People” Clearance sale plus extra 35% off code

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