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“The Book People” Clearance sale plus extra 35% off code

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    #152
    CBRLizzie
    Registered Users Posts: 141 ✭✭CBRLizzie


    Got an e-mail today to say my order (of 3 March) was dispatched today. Yay! Ordered a couple of diet cookbooks - who knew how badly I would need them :D


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    #153
    R11
    Registered Users Posts: 555 ✭✭✭R11


    CBRLizzie wrote: »
    Got an e-mail today to say my order (of 3 March) was dispatched today. Yay! Ordered a couple of diet cookbooks - who knew how badly I would need them :D

    Did you use your own address or parcel motel /parcel wizard /address pal?


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    #154
    CBRLizzie
    Registered Users Posts: 141 ✭✭CBRLizzie


    R11 wrote: »
    Did you use your own address or parcel motel /parcel wizard /address pal?

    Parcel Motel


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    #155
    R11
    Registered Users Posts: 555 ✭✭✭R11


    CBRLizzie wrote: »
    Parcel Motel

    Looks like those of us who ordered to home address are being left to the end..... If we get them at all.


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    #156
    [Deleted User]
    Posts: 18,749 ✭✭✭✭ [Deleted User]


    According to my online banking I ordered on March 9th.
    Haven't heard a thing since. Irish address :(


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    #157
    gomara
    Registered Users Posts: 118 ✭✭gomara


    I ordered on the 3rd March and one box was at my local post office last Wednesday using AddressPal. One box mysteriously arrived in Portlaoise but in fairness to An Post they sent it on to my local PO. Picked both boxes up today.


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    #158
    bailey99
    Registered Users Posts: 1,192 ✭✭✭bailey99


    Ordered 3rd March. To Irish address. Nothing received so far.

    What's the story is it never turns up?! Do we get payment back or is it gone? I order about 150 euro worth of stuff.


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    #159
    devil-80
    Registered Users Posts: 955 ✭✭✭devil-80


    bailey99 wrote: »
    Ordered 3rd March. To Irish address. Nothing received so far.

    What's the story is it never turns up?! Do we get payment back or is it gone? I order about 150 euro worth of stuff.

    If you dont do charge back money are gone i presume. Btw you only have 45 days from purchase date to do it so I wouldn't wait for it too long.


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    #160
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    devil-80 wrote: »
    If you dont do charge back money are gone i presume. Btw you only have 45 days from purchase date to do it so I wouldn't wait for it too long.

    Isn't it 120 days or has that changed recently?


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    #161
    silver2020
    Registered Users Posts: 2,045 ✭✭✭silver2020


    Deleted User wrote: »
    Isn't it 120 days or has that changed recently?

    I don't see any issue here as its the administrators we have all being buying from rather than a company that has debts. If its the same or similar rules to here, then purchasing from the administrators is protected. I would simply say they are swamped and social distancing makes that even more difficult.

    But on chargeback, its 120 days from the date you expected the service/product with a maximum 540 days from the transaction. So if you bought a experience ticket last April (2019) for June 2020 and the company closed in June, you would still have until Sept to do a chargeback.


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    #162
    Hococop
    Registered Users Posts: 5,737 ✭✭✭Hococop


    Anyone get an update on theirs, nothing for me yet , think I ordered on the 3rd


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    #163
    R11
    Registered Users Posts: 555 ✭✭✭R11


    Hococop wrote: »
    Anyone get an update on theirs, nothing for me yet , think I ordered on the 3rd

    Nothing. Ordered 7 weeks ago....


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    #164
    in2dark
    Registered Users Posts: 333 ✭✭in2dark


    R11 wrote: »
    Nothing. Ordered 7 weeks ago....

    Ordered on 4th and NADA


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    #165
    Capet
    Registered Users Posts: 13 ✭Capet


    Hi. I ordered on march 2nd. Delivery to Irish address. Just got email now to say order has been dispatched! Phew


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    #166
    R11
    Registered Users Posts: 555 ✭✭✭R11


    Capet wrote: »
    Hi. I ordered on march 2nd. Delivery to Irish address. Just got email now to say order has been dispatched! Phew

    Good to hear. Hopefully we'll get dispatch email this week.


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    #167
    devil-80
    Registered Users Posts: 955 ✭✭✭devil-80


    Capet wrote: »
    Hi. I ordered on march 2nd. Delivery to Irish address. Just got email now to say order has been dispatched! Phew
    When i see the email ill believe so far nothing.


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    #168
    Cakerbaker
    Registered Users Posts: 850 ✭✭✭Cakerbaker


    I ordered the 3rd March to an Irish address. I was about to give up but hopefully I’ll hear something soon so!


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    #169
    Capet
    Registered Users Posts: 13 ✭Capet


    I had nearly given up. I emailed their customer service about a week ago, didn't hear anything back. All the books I ordered have been sent except one. Bought a few sets of books, looks like they have been sent in two seperate packages. Hopefully they'll arrive ok now.


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    #170
    Toastytoes
    Registered Users Posts: 435 ✭✭Toastytoes


    Ordered 3rd March and not a dickie bird from them since. Contacted their customer service maybe 2 weeks ago and no response. Not the first time I have found their customer service to be very poor.


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    #171
    Darc19
    Registered Users Posts: 3,817 ✭✭✭Darc19


    Toastytoes wrote: »
    Ordered 3rd March and not a dickie bird from them since. Contacted their customer service maybe 2 weeks ago and no response. Not the first time I have found their customer service to be very poor.

    Customer service???

    Why would they give a damn about answering your email?

    The company is bust and the court appointed administrators have been clearing stock out ridiculously cheap to clear the warehouse.

    No one has made an offer to buy the company, so customer service is going to be non existent as there is zero benefit to do so.


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    #172
    Brego888
    Registered Users Posts: 1,314 ✭✭✭Brego888


    Toastytoes wrote: »
    Ordered 3rd March and not a dickie bird from them since. Contacted their customer service maybe 2 weeks ago and no response. Not the first time I have found their customer service to be very poor.

    You'd be doing very well to get a response from a company that doesn't exist


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    #173
    sydthebeat
    Subscribers Posts: 41,005 ✭✭✭✭sydthebeat


    Still waiting, but in no hurry


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    #174
    R11
    Registered Users Posts: 555 ✭✭✭R11


    Just got this email -
    Thank you for getting in touch with us at The Book People.

    Please accept our apologies for the delay in despatching your order. We would like to reassure you that all orders are being fulfilled. However due to unprecedented circumstances and high demand due to our clearance sales, standard orders are currently taking longer than usual to be despatched.

    Your order has been processed and is due to be despatched shortly. Once your order has been despatched you will receive an email to confirm your order is on the way and this email will also include a tracking link so you can follow the progress of the parcel with our courier.

    Please accept our apologies for the inconvenience caused. If you have any further questions, enquiries or feedback, please contact us. We’re happy to help.

    Kind regards,

    Gareth Phillips

    Customer Services Team


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    #175
    pullandbang
    Hosted Moderators Posts: 4,948 ✭✭✭pullandbang


    R11 wrote: »
    Just got this email -
    Thank you for getting in touch with us at The Book People.

    Cool, when did you email them?
    I sent them one on 12th April but haven't heard anything back since.


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    #176
    Toastytoes
    Registered Users Posts: 435 ✭✭Toastytoes


    Darc19 wrote: »
    Customer service???

    Why would they give a damn about answering your email?

    The company is bust and the court appointed administrators have been clearing stock out ridiculously cheap to clear the warehouse.

    No one has made an offer to buy the company, so customer service is going to be non existent as there is zero benefit to do so.

    Ok, chill the beans! Is there any need for the aggressive tone? I actually didn’t know they were in administration or whatever their situation is. I have a toddler and both my partner and I continue to work full time, we barely have them to shower so I don’t have time to keep up with every development going on in the online retail sector on top of that.


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    #177
    Darc19
    Registered Users Posts: 3,817 ✭✭✭Darc19


    Toastytoes wrote: »
    Ok, chill the beans! Is there any need for the aggressive tone? I actually didn’t know they were in administration or whatever their situation is. I have a toddler and both my partner and I continue to work full time, we barely have them to shower so I don’t have time to keep up with every development going on in the online retail sector on top of that.
    Sorry, it wasn't aimed at you, but the info is all on this thread.

    What I'm saying is that this is how administrators work. Once they know that they won't have a buyer, they have no interest in providing "customer service".


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    #178
    R11
    Registered Users Posts: 555 ✭✭✭R11


    pullandbang wrote: »
    Cool, when did you email them?
    I sent them one on 12th April but haven't heard anything back since.

    Not sure about 2 weeks ago. But looks like we'll get our orders.... Eventually.


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    #179
    Toastytoes
    Registered Users Posts: 435 ✭✭Toastytoes


    Darc19 wrote: »
    Sorry, it wasn't aimed at you, but the info is all on this thread.

    What I'm saying is that this is how administrators work. Once they know that they won't have a buyer, they have no interest in providing "customer service".

    I didn’t have time to read the full thread, a toddler, no crèche and 2 full time working parents means no time for such luxuries and it appears that some people are in fact getting responses. Thanks for the info. My understanding is administration lasts a period of 3 months so that doesn’t explain the poor customer service from long before that. It’s not the first time I have contacted them to follow up on an order and not received a reply and that was many months ago.

    I will just contact my bank for a chargeback in that case.


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    #180
    Capet
    Registered Users Posts: 13 ✭Capet


    Just to update to say that my books were delivered today. Two separate packages. So there is some hope


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    #181
    Thewife
    Registered Users Posts: 402 ✭✭Thewife


    Do you mind me asking what date you ordered ?
    Capet wrote: »
    Just to update to say that my books were delivered today. Two separate packages. So there is some hope


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