Currys and Brexit

FileNotFound · 01-02-2021 11:51am

So to follow up on my issue.

I managed to speak to dpd today - who seem to have lost my package.

They say no much they can do as it originally comes from dpd uk and thus they are not responsible and won't even be informed if its found haha.

So they tell me I must contact currys and get them to work with dpd.

But alas currys are not very contactable at the moment, as currys ireland numbers send me to the UK where they get confused by my order number.

Its like a freaking roundabout with no exit......

FileNotFound · 01-02-2021 11:54am

So seems dpd ireland lost the order in ireland but as it was shipped from dpd uk they are washing their hands of it.

So now they have submitted to dpd uk a request to locate a parcel in dpd ireland - seems common sense is gone here.

Now currys stores i have gone to tell me they are not involved with currys.ie online orders, currys.ie online say its shipped from currys uk and currys uk dont seem to be able to find my order on their system - sure its on the irish system so no shoock.

What the hell do i do?

Rows Grower · 01-02-2021 11:55am

FileNotFound wrote: »

So to follow up on my issue.

I managed to speak to dpd today - who seem to have lost my package.

They say no much they can do as it originally comes from dpd uk and thus they are not responsible and won't even be informed if its found haha.

So they tell me I must contact currys and get them to work with dpd.

But alas currys are not very contactable at the moment, as currys ireland numbers send me to the UK where they get confused by my order number.

Its like a freaking roundabout with no exit......

I'd be inclined to believe your issue is with Currys not DPD, you paid Currys for an order and delivery of same and it is their responsibility to ensure your order is delivered.

Timfy · 01-02-2021 12:00pm

Rows Grower wrote: »

I'd be inclined to believe your issue is with Currys not DPD, you paid Currys for an order and delivery of same and it is their responsibility to ensure your order is delivered.

I would agree that Curry's should be doing the leg work on this.
DPD Ireland and DPD UK are separate entities using different tracking systems. DPD Ireland will only be able to assist once they have taken delivery. If it's gone walkabouts on the UK side, you will have to deal with DPD UK (Good Luck!!!)

FileNotFound · 01-02-2021 12:24pm

Timfy wrote: »

I would agree that Curry's should be doing the leg work on this.
DPD Ireland and DPD UK are separate entities using different tracking systems. DPD Ireland will only be able to assist once they have taken delivery. If it's gone walkabouts on the UK side, you will have to deal with DPD UK (Good Luck!!!)

Dpd Ireland did take delivery - just seems they have a handy excuse for not really bothering with call backs.

Used the following Nunber and actually got to speak to a person in currys customer care UK who has been helpful (well trying)

1890 818 575 (DO NOT USE 1890 400 001).

Its messy as currys uk have to ask dpd uk to locate even thoug i ordered on currys.ie and dpd ireland lost it.

Thats me finished as a Currys customer - never again.

FileNotFound · 01-02-2021 12:26pm

orm0nd wrote: »

Ordered a month ago no delivery or refund. The biggest shower of liars. I have ever met.

Was getting up dates on delivery and later on refund. Neither of these promised were honoured.

Use this number - you have a 20 minute wait but actually get through to a human in customer care.

1890 818 575

harmless · 01-02-2021 12:32pm

Unfortunately this is the reality of ordering from many UK company's post Brexit. They made no preparations for the change in trade agreements.
Best to stay within the EU single market although I understand that could be difficult when looking for a device with a UK style keyboard layout.

FileNotFound · 01-02-2021 12:34pm

harmless wrote: »

Unfortunately this is the reality of ordering from many UK company's post Brexit. They made no preparations for the change in trade agreements.
Best to stay within the EU single market although I understand that could be difficult when looking for a device with a UK style keyboard layout.

Ah but there it is - I ordered from a company that is in and regitered in ireland or so i thought.

Now i see thats not true - but most people do not know this - assume .ie means irish.

harmless · 01-02-2021 12:56pm

FileNotFound wrote: »

Ah but there it is - I ordered from a company that is in and regitered in ireland or so i thought.

Now i see thats not true - but most people do not know this - assume .ie means irish.

That is true, Curry's are deliberately misleading when it comes to this.

Unforgettably all companies especially ones based in the UK need to be researched now before ordering which is a real pain in the ass

Before Brexit I would only do this with companies I had not heard of before but now I do it with every company.

FileNotFound · 01-02-2021 2:08pm

harmless wrote: »

That is true, Curry's are deliberately misleading when it comes to this.

Unforgettably all companies especially ones based in the UK need to be researched now before ordering which is a real pain in the ass
Before Brexit I would only do this with companies I had not heard of before but now I do it with every company.

Lessons to be learned alright.

Just happy I realised before buying the new TV haha, would have hurt if I had a few k on the line.

Skipper12 · 02-02-2021 3:48pm

Skipper12 wrote: »

so I got one half of the delivery this morning delivered by DPD without paying any additional taxes.

I then received a text message saying that the outstanding delivery will take place on or before the 29th January.

It was only a kettle and toaster but just to let others know that are waiting on items.

They also sent me a 10% off voucher for my next purchase.

Finally received the kettle now too, it arrived on Saturday just to let everyone know that may be waiting on items. There were no emails or texts relating to this delivery at all and I thought it had been forgotten about/lost in the system.

I didn't pay any additional taxes and I ignored all of the emails and texts.

Hope this helps others.

FileNotFound · 02-02-2021 6:38pm

Skipper12 wrote: »

Finally received the kettle now too, it arrived on Saturday just to let everyone know that may be waiting on items. There were no emails or texts relating to this delivery at all and I thought it had been forgotten about/lost in the system.

I didn't pay any additional taxes and I ignored all of the emails and texts.

Hope this helps others.

After talking to DPD about my parcel - sadly they lost mine altogether so see what happens there - they did specify that deliverys from Currys were going to take a minimum of 10 to 14 days (did not specify if these are working days)

So could be up to 3 weeks - unless they have a real deal or your in no rush prob best avoid them for now.

moonboy52 · 02-02-2021 7:36pm

Received an e-mail to say that i will be refunded ( was sent back by DPD a few weeks ago)

Getting through to a UK support person was key. The other support people were absolutely no help.

Just going to order the Versa 3 from Amazon Spain or Germany.

Even though i have that voucher, i really do not care to go through to the hassle with chasing their customer support if issues.

BionicRasher · 02-02-2021 7:53pm

So I ordered a TV on the 1st of January and after going around the houses for awhile it was sent back to CurrysPCW by DPD on the 11th of January
Radio silence for about a week until I eventually contacted CurrysPCW on Twitter and give them grief
Received the refund email and €30 voucher asking me to re-order as my first order will be cancelled and refunded

I re-ordered the TV on the 24th and it arrived without issue via DPD on the 28th very good prompt service no problems whatsoever
However the original TV and order was still stuck in limbo
I got an email this morning to say refund is being processed and the TV has been returned to CurrysPCW

So they can actually do a proper delivery as can be seen from the four day turnaround they did for me at the second attempt

I think it was a perfect storm when Brexit kicked in DPD were swamped and Currys had not set up their logistics properly

I would think that they should get it sorted from here on in even if stuff does have to come in from the UK which is not ideal

eprndrgst · 03-02-2021 7:00pm

I ordered 2 items 01.01.21.
Same as everyone here tried calling no answer.
Eventually was told I’d be getting a refund. I got refund of the first item yesterday and still waiting for the refund for the second item. Tried calling them. Anyone else experienced this?

TedR · 03-02-2021 7:22pm

More of the same I'm afraid
Only a small purchase, a printer cartridge, but decided to buy online due to lockdown etc
Ordered 11 Jan.
Nothing since.
As previous posters have said, the email customer service address doesnt respond, or even acknowledge any approaches
The phone helpline is a masterclass in how to be sent in circles before disappearing up your own hoop
I thought I was buying from an Irish premises, my fault I guess for not investigating properly
What a frustrating transaction and company though, I could accept some delays due to Brexit mess etc, but why cant they answer a call or a mail, its not that hard

FileNotFound · 03-02-2021 9:24pm

TedR wrote: »

More of the same I'm afraid
Only a small purchase, a printer cartridge, but decided to buy online due to lockdown etc
Ordered 11 Jan.
Nothing since.
As previous posters have said, the email customer service address doesnt respond, or even acknowledge any approaches
The phone helpline is a masterclass in how to be sent in circles before disappearing up your own hoop
I thought I was buying from an Irish premises, my fault I guess for not investigating properly
What a frustrating transaction and company though, I could accept some delays due to Brexit mess etc, but why cant they answer a call or a mail, its not that hard

I posted a number further back that got me through.

But beware, the first person is just to redirect - every time I don't specifically say "you better not cut me off again on this transfer", they cut me off haha.

Worth a shot if you've got 50 mins free haha.

It truly is a masterpiece of non customer service.

TedR · 03-02-2021 9:44pm

ill try that 1890 number tomorrow, thanks, I have the time for the holding :-)
As others have said earlier though, its a swiz to use the .ie suffix, given Brexit in particular, I certainly didnt realise I was shopping from across the Irish sea
Even that said, I have made a few experimental post brexit purchases from other UK companies, and they've all been well prepared bar one maybe

03-02-2021 9:47pm

Glad I held off on buying a firestick from them after reading all these comments

FileNotFound · 04-02-2021 1:29am

offalyandroid wrote: »

Glad I held off on buying a firestick from them after reading all these comments

I'd say get the new chromecast from playstore altogether.

Avoid em like the plague. Currys.ie is not curry's ireland after all.

Staplor · 04-02-2021 10:07am

So I was one of the folks who paid the money to DPD and received my order. I've had a couple of SMS messages saying they'd refund me. No response to the emails I've sent to customer service, I rang them yesterday, the person I was talking to said they'd request the refund again.

TedR · 04-02-2021 6:06pm

Happy coincidence I am sure, but regarding order for the printer cartridge a couple of posts back, after a month of nothing I got two emails from PcW today..

First one acknowledging my return of the product... (eh, I didnt return it, I never got it :-)
Second one says
"We will process and review your individual case. We will send you an email with an update on the status of your request".. I didnt make any requests, apart from asking for updates/status of order :-)

Anyway, progress of a sort I suppose
Hopefully a refund on the way after my 'case review' ( I feel like I am in front of the parole board :-)

Its all pretty much a first world problem, I know, and a small amount of money in this case; I dont really mind companies struggling with the Brexit mess a bit, it is to be expected. Its the customer service, or lack of it, that gets me

ankles · 05-02-2021 8:47pm

Got my laptop sorted eventually by Currys, after endless calls. Package arrived last Saturday.... a coffee maker arrived. With someone else's name and address partially covered by a new sticker for me. Found a DPD number that worked Monday - Friday. Was promised a calll back wiithin the hour. So after a few calls a day, on Wednesday I got a little bit rude. Anyway a nice lady took the details from my coffee maker sticker and rang the guy, who had my laptop. He had also been trying to ring DPD to swap it for a coffee maker. Nice lady put it altogether, a van took the coffee maker yesterday and the same guy arrived today with my laptop, with a big sticker with my details scrawled in a sharpie across it (no scanning that). So after an epic lasting almost a month I finally have my laptop, with a €20 refund and also delivery charges removed, and no duties. Not sure whether Curry's will ever get back in my good books. Some sympathy for DPD, clearly their systems were ill equipped to deal with thousands of mis-labelled and/or returned goods.

Phew

nc6000 · 06-02-2021 1:11am

I would suggest sending a message to @curryspcworld on Twitter - that's what I did and was then contacted by @TeamKnowhowUK who appear to have resolved my query once I threatened to contact my bank about a refund.

FileNotFound · 06-02-2021 2:51am

TedR wrote: »

Happy coincidence I am sure, but regarding order for the printer cartridge a couple of posts back, after a month of nothing I got two emails from PcW today..

First one acknowledging my return of the product... (eh, I didnt return it, I never got it :-)
Second one says
"We will process and review your individual case. We will send you an email with an update on the status of your request".. I didnt make any requests, apart from asking for updates/status of order :-)

Anyway, progress of a sort I suppose
Hopefully a refund on the way after my 'case review' ( I feel like I am in front of the parole board :-)

Its all pretty much a first world problem, I know, and a small amount of money in this case; I dont really mind companies struggling with the Brexit mess a bit, it is to be expected. Its the customer service, or lack of it, that gets me

It's grand when it's small - just a few chromecasts for me. But I did read plenty of people saying 4 grand tellys etc. Are a no show.

Finished with curry's now. Never again.

Have even ordered a chromecast from playstore - let's face it no hope the ones curry's put omised 5 day delivery on will arrive any time soon.

Crap company acting the maggot.

FileNotFound · 11-02-2021 12:56pm

So the farce continues - call after call

Only to be cut off before they tell anything relevant time and time again.

Think I will see if dpd have any news for me - truly currys are equal to eir with regards to utter lack of care for the customer.

What an utterly useless company (Rant over haha)

KAGY · 11-02-2021 1:10pm

Just off the phone with Currys customer service. They rang me on the back of a email a few weeks ago looking for my iban number so they could refund me within five working days.
hang in there

FileNotFound · 11-02-2021 1:15pm

KAGY wrote: »

Just off the phone with Currys customer service. They rang me on the back of a email a few weeks ago looking for my iban number so they could refund me within five working days.
hang in there

Just been on the phone myself - so despite calling last week.

They have not completed any of the agreed action - requests dpd to locate and confirm it s lost.

So nothing was progressed. Another week wasted. Shambles

I had to demand they process an official complaint about their handling of this, something tells me my convo is as far as that complaint has gone.

Keeping the fingers crossed. Glad they got your sorted.

helpful · 12-02-2021 12:47am

I ordered from Curry’s on January 8th- nothing major just ink and got an email a few days later to say it had been dispatched. January 22nd got an email to say my replacement had been dispatched which I found odd as I hadn’t contacted them or they me. I thought it was taking a long time but presumed brexit etc. Last Tuesday I messaged their Facebook which they were quick to reply to initially until I told them my issue. Then no reply. On Friday I got an email to say my order had been cancelled upon my request. I rang the number and boy oh boy it must be one of the worst services going. Literally around in circles screaming answers into the phone. When I eventually got through the poor man on the other end hadn’t a clue what I was taking about and put me on hold twice before just hanging up.
I ordered from an Irish ink store and received my ink on Tuesday along with a few free pens and for a cheaper shipping cost. Great service which I will be using again. Curry’s will never be used in my house again. I was shocked to see the reviews online and just presumed they’d be the best service.

TedR · 12-02-2021 3:25am

I was eventually refunded the cost of my missing ink cartridge today earlier too.

At no point did I get to speak to anyone at Currys, or even get a specific email reply to my pleas for some, or any status on the order ..

But the cost went back into my account finally, one month to the day after the order was confirmed. So thats the end of that. Goodness forbid I had ordered something substantial or urgent.

The reviews are true folks.. awful company. I will actually avoid even their bricks and mortar premises when they reopen, in case I find myself needing to deal with their customer service again for any reason. Jokers. And their ".ie" suffix is a scandal.

padyjoe · 12-02-2021 12:39pm

Email on the 1st, that money would be with me in 5 working days. I had twit them today as there is nothing. Order was placed on the 2nd Jan.
The auto messages bear no relation to the actual processes.

Cazale · 12-02-2021 2:33pm

TedR wrote:

The reviews are true folks.. awful company. I will actually avoid even their bricks and mortar premises when they reopen, in case I find myself needing to deal with their customer service again for any reason. Jokers. And their ".ie" suffix is a scandal.

Currys were awful to deal with before covid in my experience especially if you had a problem. Their customer service weren't setup or couldn't understand that Ireland was a separate country to the UK. I can imagine Brexit has only amplified that.

FileNotFound · 12-02-2021 6:35pm

1890 828 575

Call, inform them not to cut you off as has happened before (no joke, if I don't demand not to be cut off I get cut off haha. 6 times is more than coincidence.)

Make an official complaint about their customer care process. Request they inform you when complaint is filed.

2 days and your order will be sorted or refunded.

No mention of complaint but order sorted at least.

Seems to have worked for me. With curry's it seems nuclear is the only way to go.

Awful company.

TedR · 12-02-2021 6:37pm

Yes, I think I was lucky that anything I bought previously from the shops themselves didnt require a trip through their customer service for any reason. I wouldnt risk it now. The very idea of being beholden to them for help with a faulty laptop, or something similar, gives me The Fear.

...Ghost... · 12-02-2021 8:19pm

I see they haven't improved at all. I bought a washing from them 6 or 7 years ago. They were to deliver a couple days later and collect the one we were replacing. Sales rep put note on order to call an hour before arrival and gave an arrival time for "afternoon". I was happy because the old machine was still in use and I needed a a few minutes notice to disconnect it and have the machine ready for removal.

They arrived in the late morning, no call to warn and dropped the new machine to the front door. Told the OH they couldn't take the old machine because it was supposed to be left outside. Absolute lies. The only requirement was that it would be disconnected and unplugged and I confirmed this with the rep and with KnowHow support when I rang to ask what should be done before an old appliance is to be collected by their drivers.

To cut a long story short, they were terrible to deal with. Rude, clueless and unwilling to do a thing. The sales rep was mortified when I rang the store for help, but I could tell it wasn't uncommon. I shared my story on about a dozen consumer forums and social media platforms over a couple of hours. I was still busy sharing when KnowHow management called me about the posts and asked me to take them down. I agreed to stop posting if they collected the old machine which they did later that day :pac:

Scratchly · 12-02-2021 11:29pm

There should be a sticky in the forum to warn people from buying from this crowd.

Just got an email about finally getting a refund on a defective item that was returned on 3rd December.

Staplor · 19-02-2021 10:29am

So I just got an email with a €30 voucher.

What can I get for exactly €30???

Rows Grower · 19-02-2021 10:45am

Staplor wrote: »

So I just got an email with a €30 voucher.

What can I get for exactly €30???

I got that yesterday and that was my first reaction. You can filter the stock selection by price.

Scratchly · 19-02-2021 1:25pm

Staplor wrote: »

So I just got an email with a €30 voucher.

What can I get for exactly €30???

More hardship

FileNotFound · 20-02-2021 12:41pm

Finally got my devices.

No other contact so guess that's me and curry's done for good.

nc6000 · 21-02-2021 8:39pm

Out of curiosity I went and checked if the printer I ordered online in early January and was eventually refunded was available to collect in any of their stores. Surprisingly it was so I reserved one for collection over the weekend. Before heading over I thought I'd try and ring them but of course it's not easy getting through to anyone there and I ended up getting to a message directing me to the website or to visit a store before being cutoff.

So I drove over to collect (not having high hopes) and gave my reservation number at the pay point - the girl is clicking away on the PC and eventually tells me it's not in stock. Apparently the website is out of sync with the stock system, not her fault.

I can't think of any other retailers I've used previously where you can order or reserve items which are not actually in stock.

Anyway, the place was crammed with people so business must be good and I doubt they care about a few unhappy customers.

moonboy52 · 27-02-2021 11:16pm

For anyone wondering what to spend their €30 voucher code on.

I went for Chromecast with Google TV (€39.99 + shipping with code)

Fingers crossed there are no issues, but i believe they have been ironed out?

https://www.currys.ie/ieen/tv-and-home-entertainment/digital-and-smart-tv/set-top-boxes/chromecast-with-google-tv-snow-10216159-pdt.html

tiegan · 28-02-2021 10:45am

moonboy52 wrote: »

For anyone wondering what to spend their €30 voucher code on.

I went for Chromecast with Google TV (€39.99 + shipping with code)

Fingers crossed there are no issues, but i believe they have been ironed out?

https://www.currys.ie/ieen/tv-and-home-entertainment/digital-and-smart-tv/set-top-boxes/chromecast-with-google-tv-snow-10216159-pdt.html

I might just do this - was looking for options to use with my voucher. Was looking at getting a powerbank.
Thanks for the idea!

FileNotFound · 02-03-2021 11:37am

moonboy52 wrote: »

For anyone wondering what to spend their €30 voucher code on.

I went for Chromecast with Google TV (€39.99 + shipping with code)

Fingers crossed there are no issues, but i believe they have been ironed out?

https://www.currys.ie/ieen/tv-and-home-entertainment/digital-and-smart-tv/set-top-boxes/chromecast-with-google-tv-snow-10216159-pdt.html

Good call - have them myself, decent devices, sideloading pretty straight forward and can map the remote buttons.

moonboy52 · 02-03-2021 3:54pm

The Chromecast with Google TV, arrived today. No issues at all.

padyjoe · 09-03-2021 7:14pm

I've chanced the reorder. The item arrived in 6 days of ordering, with the voucher applied.
A form was needed to fill in to get the thing at a price of 1st order. It was approved after the delivery. The price difference has already been sent back to my card.
I can't fault them this time.

Redkite200 · 15-03-2021 3:34pm

Hi, so if I order an appliance like a cooker online from their Irish site, even if it says 'fast delivery' there is likely to be a significant delay?

whiterebel · 15-03-2021 4:00pm

I ordered an iPad from them as it was much cheaper than anywhere here. Shipped on Thursday, delivered to Cork on Monday via DPD.

FileNotFound · 15-03-2021 4:10pm

Redkite200 wrote: »

Hi, so if I order an appliance like a cooker online from their Irish site, even if it says 'fast delivery' there is likely to be a significant delay?

Seems that it has drastically improved as of late so you may be ok.

Phantasos · 09-04-2021 6:41pm

Scratchly wrote: »

There should be a sticky in the forum to warn people from buying from this crowd.

Just got an email about finally getting a refund on a defective item that was returned on 3rd December.

Can I ask how you finally got an answer? I'm going towards two months waiting for a resolution to a faulty product I sent back. Emails, Twitter exchanges, stating my consumer rights... nothing. Every time either [a] no reply or a reply saying "we'll update you".

It's bordering on a scam at this point. The product is an important cooking kitchen appliance as well, it's not something frivolous. I asked them to refund me if they can't do the exchange, but they won't answer me.

What are you meant to do when they keep fobbing a person off?

Currys and Brexit

Comments