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04-02-2021, 18:40   #76
VG31
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Viking Direct, maybe its due to being out of stock. I've been waiting an age. Item stuck in the UK for 4~5 weeks now. Just cancelled it. I'll have to order from somewhere else.
I ordered from them a few weeks ago. There was a delay but it wasn't too bad considering. It was stuck in Stanford-le-Hope for 3 or 4 days. It came about 2 days after leaving there.
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05-02-2021, 12:59   #77
Troy McClure
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They are not obliged to do anything. They aren't bound by any EU rules. I'd look at a local company to see if they can do it.

They can't. If anyone comes across our question and has recent experience of blinds2go.ie or even similar blind companies who seem to be based in uk and have a .ie...
your input would be much appreciated.
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05-02-2021, 18:37   #78
whiterebel
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They can't. If anyone comes across our question and has recent experience of blinds2go.ie or even similar blind companies who seem to be based in uk and have a .ie...
your input would be much appreciated.
You can take is that a company as specialised as a Blinds company will not be registered for VAT in Ireland, as are the links of Amazon. Therefore they'll tell you either a) They don't take any responsibility for VAT/Duty or b) They do. You'll have to decide if you're going to believe them. Each company will decide to do it different. A .ie domain means nothing any more.
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05-02-2021, 18:48   #79
Troy McClure
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You can take is that a company as specialised as a Blinds company will not be registered for VAT in Ireland, as are the links of Amazon. Therefore they'll tell you either a) They don't take any responsibility for VAT/Duty or b) They do. You'll have to decide if you're going to believe them. Each company will decide to do it different. A .ie domain means nothing any more.

With all due respect, I have asked a question that's best suited to someone who knows or has first hand experience, and not opinion or conjecture.

I can do the guessing game myself without enlisting any help. Appreciate the input but lets leave it there.
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08-02-2021, 10:19   #80
Pen Rua
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I ordered a heater from Screwfix.ie, costing just over €100, on 19 Jan.

Like most in this thread, I got a notification saying it had shipped from the UK. I had bought from Screwfix.ie, being Screwfix Direct (Ireland) Limited, registered in Ireland and with an Irish VAT number.

I queried this on their Twitter, and they confirmed "Screwfix Ireland is an Irish company" but the order ships from UK. They said I will "incurr no additional fees due to customers or anything else."

The order shipped from the UK on 20 Jan, last being scanned as "Exported from the UK" that evening. No further scans sit.

Suppose we sit and wait.
Still no movement on my order (sitting for two weeks in Dublin).

I got on to Screwfix via Twitter.

They said that they can initiate the refund, but if the goods did end up arriving I would either have to refuse delivery or return it back to them. Arranging for the return of a heater to the UK sounds like a dang disaster so I'll hold for a while more.
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08-02-2021, 11:31   #81
beauf
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I ordered from them a few weeks ago. There was a delay but it wasn't too bad considering. It was stuck in Stanford-le-Hope for 3 or 4 days. It came about 2 days after leaving there.
I gave up after 5 or 6 weeks. Cancelled order. Ordered a comparable product from Amazon, arrived 4~5 days later.
Still don't have a refund from Viking.

Seems random if you will have a good experience or bad. I think Irish retailers were a little unprepared for this, or perhaps its just that their experience of shipping is inconsistent at the moment. Lots of people had problems with Currys, my order was fine, as quick as Amazon.

I'll be unlikely to buy off an Irish retailer, unless they can tell me the stock is in country somewhere before I order.
They really need to up the quality of their websites to reflect this.
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08-02-2021, 11:41   #82
davo2001
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Still no movement on my order (sitting for two weeks in Dublin).

I got on to Screwfix via Twitter.

They said that they can initiate the refund, but if the goods did end up arriving I would either have to refuse delivery or return it back to them. Arranging for the return of a heater to the UK sounds like a dang disaster so I'll hold for a while more.
Sorry but this is BS, with multiple deliveries ongoing how are you to know what delivery is what??

I had the same issue with screwfix, asked for a refund, they provided it and said if i get the items eventually then i had to send them back, i told them if they want them back then they can arrange that themseleves.

They never got back to me and i had my refund in 3 days.

The items then arrived a month later, i informed them that they had arrived and to send me a prepaid shipping label and again, they never got back to me. (granted the items only had a value of around €60).
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08-02-2021, 12:26   #83
Major Dad
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Same here. Gave up on Screwfix about 10 days ago and demanded a full refund. They agreed, so I went to a local builder supplies and paid EUR10 extra for pretty much the same item. Got my refund about a week ago. No idea where my original order is, but really don’t care any longer.
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09-02-2021, 12:28   #84
Pen Rua
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Still no movement on my order (sitting for two weeks in Dublin).

I got on to Screwfix via Twitter.

They said that they can initiate the refund, but if the goods did end up arriving I would either have to refuse delivery or return it back to them. Arranging for the return of a heater to the UK sounds like a dang disaster so I'll hold for a while more.
And the order arrived today - 3 weeks after ordering, including 2 weeks sitting in Dublin. To be fair - zero additional customs / VAT / fees etc upon delivery.
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