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Eir rural FTTH thread II

1…168169171173174…206

Comments

  • #8502
    Grab All Association
    Registered Users, Registered Users 2 Posts: 3,921 ✭✭✭Grab All Association


    No sign of eircom or KN today to fix the issue despite assurances from tech support yesterday that they aren’t that busy and it wouldn’t take the maximum 3 working days.

    I’m going to assume that it’ll be Monday at the earliest before they come out. I just realised too that Vodafone 3G/4G is a very good network in my house after 12am and the reason I get a paltry 1mb in the day is they’ve oversubscribed their network like Three Ireland. In comparison on the same mast (knocknaharney), I just tested a prepaid eMobile sim and it is full bar 4G and useable all day so far.


  • #8503
    Pangea
    Registered Users, Registered Users 2 Posts: 5,565 ✭✭✭Pangea


    Pangea wrote: »
    Got my latest bill and charged €15.64 for going over the FUP which they told me I no longer had, bloody ripping :mad:

    Anyone who wants to know, I called up about this finally. I was told that they dont know what happened but to get rid of the FUP they are going to put me on 300mbps but in 24 hours time I have to ring back and ask them to swap to the 150mbps one. Seemingly the 150 has the FUP and the 300 one doesnt, so moving up and down will get rid of it.


  • #8504
    rob808
    Registered Users, Registered Users 2 Posts: 2,319 ✭✭✭rob808


    Pangea wrote: »
    Anyone who wants to know, I called up about this finally. I was told that they dont know what happened but to get rid of the FUP they are going to put me on 300mbps but in 24 hours time I have to ring back and ask them to swap to the 150mbps one. Seemingly the 150 has the FUP and the 300 one doesnt, so moving up and down will get rid of it.
    yea this is true but you get charge €75 a month on 300mb packages.I wish I never rang them only 2 month left on the contract then going with Airwire 30min to long to be waiting to get onto Eir customer service and the terrible music.


  • #8505
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    Since there is no official way to remove the cap the reps have to find a way of doing it themselves. How it's done will depend on which rep you are talking to. For me they moved me to 300 for less than 5 minutes and then switched me back to 150. It's not that one speed has the FUP and the other does not it's just new accounts have no FUP, moving packages like this is like starting a new contract only they still keep your original date for when your contract is up. Also you should be aware that because this is Eir there is a chance they will mess up and you will have to spend time trying to contact them to get it sorted.


  • #8506
    Pangea
    Registered Users, Registered Users 2 Posts: 5,565 ✭✭✭Pangea


    Thanks for that, I done a speed test there, the speeds are still at 143, but the upload has increased to 49mbps. Strange that. I wonder why I am not getting the 300 speed on the download.


  • #8507
    Pangea
    Registered Users, Registered Users 2 Posts: 5,565 ✭✭✭Pangea


    Never mind getting 286mbps now :)


  • #8508
    Grab All Association
    Registered Users, Registered Users 2 Posts: 3,921 ✭✭✭Grab All Association


    Eir Agent let slip it’ll be Monday if lucky before they repair the fault with my fibre. Eir Service guarantee apply to FTTH? 2 working days to fix the fault or they’ve to apply 2x months line rental


  • #8509
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    Grab All Association wrote: »
    Eir Agent let slip it’ll be Monday if lucky before they repair the fault with my fibre. Eir Service guarantee apply to FTTH? 2 working days to fix the fault or they’ve to apply 2x months line rental

    Isn't broadband usually max 2 weeks for fix on residential products with Eir ?

    /M


  • #8510
    Grab All Association
    Registered Users, Registered Users 2 Posts: 3,921 ✭✭✭Grab All Association


    Marlow wrote: »
    Isn't broadband usually max 2 weeks for fix on residential products with Eir ?

    /M

    The voip is gone too and it’s heavily used. As predicted they never called today.


  • #8511
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Grab All Association wrote: »
    The voip is gone too and it’s heavily used. As predicted they never called today.

    It might be worth contacting Comreg for their opinion on the maximum time of repair.


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  • #8512
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    You can pay for a higher SLA, no residential packages have it.


    FTTH:
    Resolution within 2 working days: 73% Target
    Resolution within 5 working days: 92% Target
    Resolution within 10 working days: 100% Target


    Your ISP will probably refund you pro rata for the days lost once restored (Say its €60/mo then you'd get €2/day).



    Note if the fault goes for a work order or civils all bets are off.


  • #8513
    Airwire: MartinL
    Company Representative Posts: 668 ✭✭✭Airwire: MartinL


    We have a SLA of 5 workdays from when the fault is reported and deemed to be an issue on the network side. This is for residential connections. Only if that is exceeded, refunds are considered. And yes, those are pro rated per day past the 5 workdays.

    We can also redirect VoIP numbers to an alternative phone number in the meanwhile.

    But most of the other operators, the guaranteed times (if any) are quite a bit longer.


  • #8514
    Grab All Association
    Registered Users, Registered Users 2 Posts: 3,921 ✭✭✭Grab All Association


    Airwire: MartinL wrote: »
    We have a SLA of 5 workdays from when the fault is reported and deemed to be an issue on the network side. This is for residential connections. Only if that is exceeded, refunds are considered. And yes, those are pro rated per day past the 5 workdays.

    We can also redirect VoIP numbers to an alternative phone number in the meanwhile.

    But most of the other operators, the guaranteed times (if any) are quite a bit longer.

    Just two months to go on the contract and I’ll be straight over to yourselfs Martin. The employees in eircom lied the other day saying there’s no major outage here. My neighbours, pub, shop etc are all without ftth since Wednesday. Apparently it’ll be next Wednesday according to the shop keeper before it’s resolved. I thought it was 8 working hours for businesses?


  • #8515
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    Only if they opt for a 4hr or 8hr. Most SMEs won't pay premium tariff to get those options.


    The Eir reps may not know. OpenEir don't declare clusters of faults as outages. Sounds like something like a knocked pole anyways. Who you're with won't have any impact on the repair times.


  • #8516
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    ED E wrote: »
    Only if they opt for a 4hr or 8hr. Most SMEs won't pay premium tariff to get those options.


    The Eir reps may not know. OpenEir don't declare clusters of faults as outages. Sounds like something like a knocked pole anyways. Who you're with won't have any impact on the repair times.

    It is eyewatering, that those options aren't sold more. I had a 2m/512kbit ADSL connection with a /29 of public IPs and 4hr repair service in Denmark .. in 2000 !!! It only cost a few bob extra. Of the incumbent, none the less.

    SIRO don't offer premium service on residential packages (yet), but on their business products you can get that. It means 1hr response for fault localisation commencing, fix 95% within 8 working hours and 100% within 16 working hours. It whacks 6% on top of the price, but is worth it.

    I'd love to see that from OpenEIR, but I'm not sure if their structures allow that on NGA type products.

    And yes .. the repair timeframe for larger faults like this is the same. But at least some providers give you an honest answer and some workarounds to at least keep some stuff ticking over (like inbound phone calls).

    /M


  • #8517
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    It was one of the complaints eir had with the NBP. The DCCAE wanted to enforce a stricter SLA for the new network and eir weren't having it.


  • #8518
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    Dominique Loud Waistband wrote: »
    It was one of the complaints eir had with the NBP. The DCCAE wanted to enforce a stricter SLA for the new network and eir weren't having it.

    I can see why. They're often flying by the seats of their underpants. Alone the issue of getting them to sort a pole about to fall over or a cable hanging to the ground. If it's not a liability issue or a hazzard, they're happy just to ignore it. No proactive network maintainence.

    /M


  • #8519
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 16,966 Mod ✭✭✭✭Gonzo


    Grab All Association wrote: »
    Eir Agent let slip it’ll be Monday if lucky before they repair the fault with my fibre. Eir Service guarantee apply to FTTH? 2 working days to fix the fault or they’ve to apply 2x months line rental

    my FTTH line broke over a year ago, had no internet for about a week and had to rely on mobile broadband. My FTTH was originally installed from the wrong DP, 400 meters away, despite the fact that there was a dp beside my front gate. The line of fibre got tangled in trees from a windy night. An engineer came out and saw that it was broken and installed from the wrong dp, then reinstalled the whole thing from the correct dp and I haven't had an issue since.


  • #8520
    Altreab2
    Registered Users Posts: 61 ✭✭Altreab2


    Gonzo wrote: »
    my FTTH line broke over a year ago, had no internet for about a week and had to rely on mobile broadband. My FTTH was originally installed from the wrong DP, 400 meters away, despite the fact that there was a dp beside my front gate. The line of fibre got tangled in trees from a windy night. An engineer came out and saw that it was broken and installed from the wrong dp, then reinstalled the whole thing from the correct dp and I haven't had an issue since.

    Hi Gonzo. Are you sure it was 400m from the first drop point? Im asking because i was told they can only go up to 200- 250 meters from drop point to install point :) That was someone who is actually working on the lines :)
    A poster here (sorry i have forgotten name :( ) said they thought it was up to 150 metres. :)
    So many different figures. Trying to figure out whats technically possible. As i am in an amber area i have prepared myself for a few more years wait!!


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  • #8521
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Altreab2 wrote: »
    Hi Gonzo. Are you sure it was 400m from the first drop point? Im asking because i was told they can only go up to 200- 250 meters from drop point to install point :) That was someone who is actually working on the lines :)
    A poster here (sorry i have forgotten name :( ) said they thought it was up to 150 metres. :)
    So many different figures. Trying to figure out whats technically possible. As i am in an amber area i have prepared myself for a few more years wait!!

    The 400m was a mistake. The original installer used the incorrect distribution point. Technically you could be 10km (DP ≤ 10km from exchange) from the distribution point and have a working connection but that is not how open eir operate. They want short drops from distribution points to premises.


  • #8522
    Altreab2
    Registered Users Posts: 61 ✭✭Altreab2


    Dominique Loud Waistband wrote: »
    The 400m was a mistake. The original installer used the incorrect distribution point. Technically you could be 10km (DP ≤ 10km from exchange) from the distribution point and have a working connection but that is not how open eir operate. They want short drops from distribution points to premises.

    Thanks Navi. Whats technically possible and whats Openeir possible are 2 totally different things. :D
    Makes a certain amount of sense to have short drops. If a line gets damaged from DP to premises its a lot easier and cheaper to replace 100 meters of line than 10Km :D
    Still dont make me happy having to wait a few years for NBP :eek::eek::eek:


  • #8523
    jgbyr
    Registered Users, Registered Users 2 Posts: 1,377 ✭✭✭jgbyr


    With June not far off now, does anyone know what happening regarding the 300k deadline? Will it just overrun until completion or what's the situation. Thanks


  • #8524
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    jgbyr wrote: »
    With June not far off now, does anyone know what happening regarding the 300k deadline? Will it just overrun until completion or what's the situation. Thanks

    I haven't seen the latest numbers but I suspect they will miss the deadline even though eir are saying publicly that they will make it. Some of the ISPs that post here could confirm the most up to date total.

    According to the contract they should be liable for penalties but I suspect nothing will happen if the deadline is missed as the DCCAE won't want to draw more negative attention to the already controversial decision of allowing eir take 300000 premises from the NBP. It will probably just trundle on until completion.


  • #8525
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    A list I have from one of the ops says 185K enabled eircodes, but that can't be right. Might be the SIRO footprint if they havent moved of late.


  • #8526
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    ED E wrote: »
    A list I have from one of the ops says 185K enabled eircodes, but that can't be right. Might be the SIRO footprint if they havent moved of late.

    That's SIRO from ages ago.


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  • #8527
    jgbyr
    Registered Users, Registered Users 2 Posts: 1,377 ✭✭✭jgbyr


    Dominique Loud Waistband wrote: »
    I haven't seen the latest numbers but I suspect they will miss the deadline even though eir are saying publicly that they will make it. Some of the ISPs that post here could confirm the most up to date total.

    According to the contract they should be liable for penalties but I suspect nothing will happen if the deadline is missed as the DCCAE won't want to draw more negative attention to the already controversial decision of allowing eir take 300000 premises from the NBP. It will probably just trundle on until completion.

    Thanks Navi.
    There's so little information available to the public that it difficult to know what's going on. It seems to be a matter of when you see crews in the area, it will be available, at some stage.


  • #8528
    Pangea
    Registered Users, Registered Users 2 Posts: 5,565 ✭✭✭Pangea


    My speeds are still on the 300 package, I swapped back to the 150 yday, maybe it just hasnt gone through yet.
    Is there any noticeable difference in the two in reality? I know that for direct downloads the 300 is quicker but for everyday use, streaming etc ?


  • #8529
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,031 ✭✭✭✭Johnboy1951


    Pangea wrote: »
    My speeds are still on the 300 package, I swapped back to the 150 yday, maybe it just hasnt gone through yet.
    Is there any noticeable difference in the two in reality? I know that for direct downloads the 300 is quicker but for everyday use, streaming etc ?

    little difference in the normal course of events ... would change with multiple 8K videos streaming or such.
    Upload speed is better on 300 - that can be helpful to some.


  • #8530
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 16,966 Mod ✭✭✭✭Gonzo


    Altreab2 wrote: »
    Hi Gonzo. Are you sure it was 400m from the first drop point? Im asking because i was told they can only go up to 200- 250 meters from drop point to install point :) That was someone who is actually working on the lines :)
    A poster here (sorry i have forgotten name :( ) said they thought it was up to 150 metres. :)
    So many different figures. Trying to figure out whats technically possible. As i am in an amber area i have prepared myself for a few more years wait!!

    it was close to 400 meters away, a completely wrong installation, I was assigned the wrong dp originally, while the connection was perfect while working, as soon as the wind got going the fibre got tangled in the branches and connection was dead. An OpenEir enginner came along to fix it who was much higerer up in the rankings was disgusted by the installation and immediately connected me to the right dp, located only 35 meters from my front door and it has since held thought several severe weather events with winds up to 110km/p/h and no problems.

    If there was no trees and branches in the way, i'm sure the 400 meter line would still be working today, fibre can work a long distance once there is no trees and if there are trees, there should be an extra layer of protection around the tree area to prevent damage.


  • #8531
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 16,966 Mod ✭✭✭✭Gonzo


    Johnboy1951 wrote: »
    little difference in the normal course of events ... would change with multiple 8K videos streaming or such.
    Upload speed is better on 300 - that can be helpful to some.

    upload on the 300 package is significantly faster, 50 megs compared to 30. Makes a big difference if you are sending video files or large work files regularly.


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  • #8532
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 16,966 Mod ✭✭✭✭Gonzo


    another thing I've noticed with my FTTH recently is pings are slightly higer and overheads reduced compared to what they used to be. Up to about 2 months ago my speedtests always gave 1-2ms pings and download speeds no higher than 286 and uploads no higher than 48, recently pings are about 3ms but download/upload closer to the 300/50 target.

    8268278726.png

    8256827068.png


  • #8533
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Gonzo wrote: »
    another thing I've noticed with my FTTH recently is pings are slightly higer and overheads reduced compared to what they used to be. Up to about 2 months ago my speedtests always gave 1-2ms pings and download speeds no higher than 286 and uploads no higher than 48, recently pings are about 3ms but download/upload closer to the 300/50 target.

    They have changed the routing a while back. Another hop or two got added in to my routes to Dublin so I guess it is the same for yourself.


  • #8534
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    Build numbers currently is just sub 305k as of last week passed. That is unique premises passed and includes the urban ones from before the 300k.

    So we're at what ? 260k-270k passed ?

    Also in regards to the routing, OpenEIR had massive problems in City West a few months back and I believe the shifted some traffic around, that resulted in higher latency in some cases.

    /M


  • #8535
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Marlow wrote: »
    Build numbers currently is just sub 305k as of last week passed. That is unique premises passed and includes the urban ones from before the 300k.

    So we're at what ? 260k-270k passed ?

    Also in regards to the routing, OpenEIR had massive problems in City West a few months back and I believe the shifted some traffic around, that resulted in higher latency in some cases.

    /M

    There were about 35000 urban passed before rural began so 35000 + 330000 = 365000 is the figure needed by the end of June if we assume they haven't added any urban premises in that timeframe which is unlikely.


  • #8536
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    Dominique Loud Waistband wrote: »
    There were about 35000 urban passed before rural began so 35000 + 330000 = 365000 is the figure needed by the end of June if we assume they haven't added any urban premises in that timeframe which is unlikely.

    Everything they have added, even urban, is under the 300k. Apart from those initial 35k. They haven't touched much of the urban stuff yet, as it is going to be 10G based, so not completely cooked yet.

    The the premises passed under the 300k is 270k atm then.

    /M


  • #8537
    Grab All Association
    Registered Users, Registered Users 2 Posts: 3,921 ✭✭✭Grab All Association


    I found the reason for the LOS light and it is a number of poles damaged just outside borrisoleigh. Whether or not this will be fixed Monday is hard to say. These were severely bent poles that should've been replaced in the first place.


  • #8538
    babi-hrse
    Registered Users, Registered Users 2 Posts: 788 ✭✭✭babi-hrse


    Altreab2 wrote: »
    Hi Gonzo. Are you sure it was 400m from the first drop point? Im asking because i was told they can only go up to 200- 250 meters from drop point to install point :) That was someone who is actually working on the lines :)
    A poster here (sorry i have forgotten name :( ) said they thought it was up to 150 metres. :)
    So many different figures. Trying to figure out whats technically possible. As i am in an amber area i have prepared myself for a few more years wait!!

    It can go a max 500m cause that's all our cable length is the rule is 5 poles and a drop with permission it can be extended to 7 poles someone in openeir has to approve of stretching out to seven.
    Each pole is on average 50m apart at most 60m


  • #8539
    Altreab2
    Registered Users Posts: 61 ✭✭Altreab2


    Thanks babi-hrse That info is much appreciated :) Im within both those distances.


  • #8540
    Grab All Association
    Registered Users, Registered Users 2 Posts: 3,921 ✭✭✭Grab All Association


    Again nobody from KN/Eircom out to fix my broadband. The lines are still down nearby and the fault is still Mark as logged.


  • #8541
    Andy From Sligo
    Registered Users, Registered Users 2 Posts: 11,841 ✭✭✭✭Andy From Sligo


    Dominique Loud Waistband wrote: »
    Any chance of a picture? I suspect it could well be to house the OLT. The VDSL cab was installed several months ago if I recall correctly.

    here is a pic of the cabinets I took yesterday in our area . I presume the one over to the right is the new one and possibly housing the OLT's ? - and it looks like they have freshly cemented around it.

    480758.jpg


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  • #8542
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Andy From Sligo wrote: »
    here is a pic of the cabinets I took yesterday in our area . I presume the one over to the right is the new one and possibly housing the OLT's ? - and it looks like they have freshly cemented around it.

    464196.jpg

    You posted this in October 2018.

    https://www.boards.ie/vbulletin/showpost.php?p=108403579&postcount=4479

    It looks like they've replace the large white cabinet with a smaller version. I'm not sure now to be honest if it would be housing an OLT.


  • #8543
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    The old unit appears to be labelled 1000 E10. Thats the old voice platform that still runs PSTN for half the country.

    To replace that they had to install something comparable (if a lot smaller) for voice services so at a minimum it houses an MSAN which may also have PON LTs. You'd have to get a gander inside to know.


  • #8544
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    ED E wrote: »
    The old unit appears to be labelled 1000 E10. Thats the old voice platform that still runs PSTN for half the country.

    To replace that they had to install something comparable (if a lot smaller) for voice services so at a minimum it houses an MSAN which may also have PON LTs.

    That area is down to go live in June anyhow. So sounds plausable.

    /M


  • #8545
    Andy From Sligo
    Registered Users, Registered Users 2 Posts: 11,841 ✭✭✭✭Andy From Sligo


    Dominique Loud Waistband wrote: »
    464196.jpg

    You posted this in October 2018.

    It looks like they've replace the large white cabinet with a smaller version. I'm not sure now to be honest if it would be housing an OLT.

    good spot Dominique Loud Waistband , I didnt even realise that , ah right so thats what they have done then removed one cabinet and put in another one then i see...


  • #8546
    Andy From Sligo
    Registered Users, Registered Users 2 Posts: 11,841 ✭✭✭✭Andy From Sligo


    Marlow wrote: »
    That area is down to go live in June anyhow. So sounds plausable.

    /M

    wow if this true then that its down to go live in June this is fantastic news - its my birthday in June too so it will feel like all my birthdays and christmasses have come at once :)


  • #8547
    Grab All Association
    Registered Users, Registered Users 2 Posts: 3,921 ✭✭✭Grab All Association


    Pole replaced days ago yet they aren’t bothered splicing the fibre. Idiots clearing ragweed knocked the pole.


  • #8548
    Andy From Sligo
    Registered Users, Registered Users 2 Posts: 11,841 ✭✭✭✭Andy From Sligo


    Bloody hell! - I had to take a screenshot of this , I just dont know why I didnt notice this last week. I thought I was checking every tuesday but I must of not checked it last Tuesday but its gone from a never ending 'Available Soon' for goodness knows how long to 'available 12th June 2019' ! :)

    me gabber has been flabber'ed ...


    480835.jpg


  • #8549
    peddlelies
    Closed Accounts Posts: 840 ✭✭✭peddlelies


    Bunch of Whiteknight vans out where I am working daily, and Eir vans too. Getting close :)


  • #8550
    Andy From Sligo
    Registered Users, Registered Users 2 Posts: 11,841 ✭✭✭✭Andy From Sligo


    peddlelies wrote: »
    Bunch of Whiteknight vans out where I am working daily, and Eir vans too. Getting close :)

    I saw vans with Westel Utilities written on the sides of the vans in our area yesterday, but before it was Defusion utilities that were sorting out the fibre on the poles - openeir must outsource a lot of its work to different utility companies maybe to do different parts of the work?


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  • #8551
    Andy From Sligo
    Registered Users, Registered Users 2 Posts: 11,841 ✭✭✭✭Andy From Sligo


    Andy From Sligo wrote: »
    Bloody hell! - I had to take a screenshot of this , I just dont know why I didnt notice this last week. I thought I was checking every tuesday but I must of not checked it last Tuesday but its gone from a never ending 'Available Soon' for goodness knows how long to 'available 12th June 2019' ! :)

    me gabber has been flabber'ed ...

    even now if I put in my eircode with eir at https://www.eir.ie/broadband/ its not been updated and still says 'fibre not available at this address' ... I suppose this is technically true if its available from the 12th June but you would still think they would update their page to say it will be available on the 12th June though


This discussion has been closed.
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