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Ryanair and their cancellations

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Comments

  • #702
    pmcb
    Registered Users Posts: 40 ✭pmcb


    Noxegon wrote:
    I got my refund today, about three months after requesting it.

    Had my flight cancelled in April. Went on Ryanair webchat this morning. Waited 10 mins until customer rep. appeared. Got refunded after insisting I won't be using voucher and travelling anywhere soon. Smooth enough process.


  • #703
    adam88
    Registered Users, Registered Users 2 Posts: 1,609 ✭✭✭adam88


    Got an email yesterday reminding me I stilll had the voucher. There was a link to claim for a refund. Went through okay. Hoping they’ll refund soon enough


  • #704
    Jofspring
    Registered Users, Registered Users 2 Posts: 4,096 ✭✭✭Jofspring


    Followed the new link in the e-mail for the refund also. Filled it out and clicked confirm. It said processing but then it just greyed out and I couldn't click anything on the page. Not sure if it has actually processed.


  • #705
    Thespoofer
    Registered Users Posts: 1,074 ✭✭✭Thespoofer


    Bit of a strange one for me. After sending AIB all documents few weeks ago for chargeback got letter after couple weeks basically fobbing me off, not enough documents etc etc.

    Checked bank account yesterday for something unrelated and the funds were returned to credit card. Great I thought, Ryanair finally paid back.
    Letter in post today from bank saying they returned value of thus transaction.
    All in all, happy to get it resolved.


  • #706
    Sully
    Moderators, Education Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 24,056 Mod ✭✭✭✭Sully


    Thespoofer wrote: »
    Bit of a strange one for me. After sending AIB all documents few weeks ago for chargeback got letter after couple weeks basically fobbing me off, not enough documents etc etc.

    Checked bank account yesterday for something unrelated and the funds were returned to credit card. Great I thought, Ryanair finally paid back.
    Letter in post today from bank saying they returned value of thus transaction.
    All in all, happy to get it resolved.

    Very similar happened to my mother. They claimed they never got all the documents she sent in, so she had to resend which included all the attempts to speak with Ryanair and emails etc.

    For me, I just played the waiting game with Ryanair and today I'm delighted to confirm they've reimbursed me in full according to their correspondence this afternoon.


  • #707
    Thespoofer
    Registered Users Posts: 1,074 ✭✭✭Thespoofer


    Sully wrote: »
    Very similar happened to my mother. They claimed they never got all the documents she sent in, so she had to resend which included all the attempts to speak with Ryanair and emails etc.

    For me, I just played the waiting game with Ryanair and today I'm delighted to confirm they've reimbursed me in full according to their correspondence this afternoon.


    I actually gave up when the bank sent that letter, I didn't bother resending anything else.


  • #708
    PopTarts
    Registered Users, Registered Users 2 Posts: 2,209 ✭✭✭PopTarts


    What’s the best way to contact them now?

    Waiting two hours on the web chat and nothing..

    They say they’ve refunded all March cancellations but I’ve not received any refund yet.


  • #709
    PopTarts
    Registered Users, Registered Users 2 Posts: 2,209 ✭✭✭PopTarts


    PopTarts wrote: »
    What’s the best way to contact them now?

    Waiting two hours on the web chat and nothing..

    They say they’ve refunded all March cancellations but I’ve not received any refund yet.

    Also (possibly a stupid question) can you open another tab when waiting for the chat rep and continue with work / browsing or will that disconnect from the queue?


  • #710
    john boye
    Registered Users, Registered Users 2 Posts: 1,587 ✭✭✭john boye


    PopTarts wrote: »
    They say they’ve refunded all March cancellations but I’ve not received any refund yet.

    It's possible that they've processed and it just hasn't reached your account yet. More likely though is that the March story is another lie like almost everything they've stated throughout this process.


  • #711
    JRant
    Registered Users Posts: 13,145 ✭✭✭✭JRant


    john boye wrote: »
    It's possible that they've processed and it just hasn't reached your account yet. More likely though is that the March story is another lie like almost everything they've stated throughout this process.

    Flight cancelled on March 19th, no sign of a refund yet. They are full of it.

    "Well, yeah, you know, that's just, like, your opinion, man"



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  • #712
    testtech05
    Registered Users Posts: 2,138 ✭✭✭testtech05


    JRant wrote: »
    Flight cancelled on March 19th, no sign of a refund yet. They are full of it.

    I had flights cancelled in early April. Saw some comments from people here during the week so decided to contact them on chat to request my refund again. The told me it would be processed in the next 7-10 days.

    Low and behold got a notification last night that the money has arrived in my account.

    Happy enough to be honest despite the delays!


  • #713
    JRant
    Registered Users Posts: 13,145 ✭✭✭✭JRant


    testtech05 wrote: »
    I had flights cancelled in early April. Saw some comments from people here during the week so decided to contact them on chat to request my refund again. The told me it would be processed in the next 7-10 days.

    Low and behold got a notification last night that the money has arrived in my account.

    Happy enough to be honest despite the delays!

    That's great to hear. I'll jump on the chat with them tomorrow and see what they say.

    "Well, yeah, you know, that's just, like, your opinion, man"



  • #714
    Jofspring
    Registered Users, Registered Users 2 Posts: 4,096 ✭✭✭Jofspring


    Was on chat today and after 3 hours there was nothing so I gave up. Will try again tomorrow. Could be because it was a Sunday.


  • #715
    Bargain_Hound
    Registered Users Posts: 521 ✭✭✭Bargain_Hound


    Down 3-4k today. Our Ryanair flights to Lanzarote departed today. Had 12 seats booked in total for the family.


  • #716
    tina1040
    Registered Users Posts: 478 ✭✭tina1040


    Bargain_Hound wrote: »
    Down 3-4k today. Our Ryanair flights to Lanzarote departed today. Had 12 seats booked in total for the family.

    Had you cancelled?


  • #717
    EverythingGood
    Registered Users, Registered Users 2 Posts: 2,003 ✭✭✭EverythingGood


    tina1040 wrote: »
    Had you cancelled?

    You can't cancel with FR.


  • #718
    tina1040
    Registered Users Posts: 478 ✭✭tina1040


    EverythingGood wrote: »
    You can't cancel with FR.

    It can be changed though so maybe not totally lost.

    But with government advice still to avoid travel, I would be querying it with government representatives. The large amount of money involved is well worth taking the time to take it further.


  • #719
    adam88
    Registered Users, Registered Users 2 Posts: 1,609 ✭✭✭adam88


    Has anyone actually got a refund from Ryanair


  • #720
    Jofspring
    Registered Users, Registered Users 2 Posts: 4,096 ✭✭✭Jofspring


    adam88 wrote: »
    Has anyone actually got a refund from Ryanair

    Loads have. Haven't got one myself yet. I saw somewhere that they promised all flights from March and April would be refunded by July 15th. I've two sets of flights from April and none have been refunded yet.


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  • #721
    iancairns
    Registered Users Posts: 262 ✭✭iancairns


    Jofspring wrote: »
    Loads have. Haven't got one myself yet. I saw somewhere that they promised all flights from March and April would be refunded by July 15th. I've two sets of flights from April and none have been refunded yet.

    I finally got full refund yesterday. Keep the faith. It will happen


  • #722
    Pkiernan
    Registered Users, Registered Users 2 Posts: 4,310 ✭✭✭Pkiernan


    iancairns wrote: »
    I finally got full refund yesterday. Keep the faith. It will happen

    Did u get an email saying the money was refunded, or did the money just get credited back?

    Thanks


  • #723
    Caranica
    Registered Users, Registered Users 2 Posts: 10,139 ✭✭✭✭Caranica


    adam88 wrote: »
    Has anyone actually got a refund from Ryanair

    Yes, it took 107 days


  • #724
    Jofspring
    Registered Users, Registered Users 2 Posts: 4,096 ✭✭✭Jofspring


    Pkiernan wrote: »
    Did u get an email saying the money was refunded, or did the money just get credited back?

    Thanks

    Just got an e-mail to say one of my flights has been refunded. Waiting on the second one now.


  • #725
    adam88
    Registered Users, Registered Users 2 Posts: 1,609 ✭✭✭adam88


    Mol must have sensed my anger. Got an elaine yesterday lunchtime saying it was being refunded and would be in my bank in 5-7 days


  • #726
    EverythingGood
    Registered Users, Registered Users 2 Posts: 2,003 ✭✭✭EverythingGood


    adam88 wrote: »
    Mol must have sensed my anger. Got an elaine yesterday lunchtime saying it was being refunded and would be in my bank in 5-7 days

    How was Elaine?


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  • #727
    Jofspring
    Registered Users, Registered Users 2 Posts: 4,096 ✭✭✭Jofspring


    Anyone from April flights still waiting for a refund? Haven't received a voucher or refund from a flight that was to take off in April. Last correspondence was May 29th saying please be patient.


  • #728
    Purple Mountain
    Registered Users, Registered Users 2 Posts: 13,275 ✭✭✭✭Purple Mountain


    Jofspring wrote: »
    Anyone from April flights still waiting for a refund? Haven't received a voucher or refund from a flight that was to take off in April. Last correspondence was May 29th saying please be patient.

    I was due to fly in early April. I got the voucher but I sent a message to say I wanted a refund. No sign of my refund.
    Is there any direct email one can actually send correspondence to?!

    To thine own self be true



  • #729
    tina1040
    Registered Users Posts: 478 ✭✭tina1040


    Purple Mountain wrote: »
    I was due to fly in early April. I got the voucher but I sent a message to say I wanted a refund. No sign of my refund.
    Is there any direct email one can actually send correspondence to?!

    Apply to your bank for a chargeback.


  • #730
    castie
    Hosted Moderators Posts: 3,807 ✭✭✭castie


    tina1040 wrote: »
    Apply to your bank for a chargeback.

    That's what I did.

    Got my refund in June that way from April flights.


  • #731
    pms7
    Registered Users Posts: 474 ✭✭pms7


    tina1040 wrote: »
    Apply to your bank for a chargeback.

    What does that mean and how do you do it ? Thanks


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  • #732
    seligehgit
    Registered Users Posts: 9,286 ✭✭✭seligehgit


    Yikes my flights were for the end of July and I've just got notification that my refund will be processed in 5-7 working days.:)


  • #733
    maestroamado
    Registered Users, Registered Users 2 Posts: 4,426 ✭✭✭maestroamado


    This is EasyJet but people here likely interested.
    I had 4 flights cancelled so i rebooked for next year.
    One going out end July, 2021, return August 7, 2021.
    It was confirmed for Aug 7, 2020 tomorrow.
    I did not notice until a few days later i got prompt for board pass.
    The reason i post is below direct quote from their Customer care.
    The ADR are looking into this for me.

    esupport@easyjet.com

    Jul 23, 2020, 4:53 PM



    As Promised, here is the information for yourself and the consumer council to look into.

    I am sorry that I was not able to change your flight for you free of charge but our policy is that we cannot action a free flight change after 24 hours have elapsed due to our flight club policy.

    This unfortunately cannot be altered even if the flight change was a mistake on either the customers part or the agents.


  • #734
    [Deleted User]
    Posts: 17,728 ✭✭✭✭ [Deleted User]


    seligehgit wrote: »
    Yikes my flights were for the end of July and I've just got notification that my refund will be processed in 5-7 working days.:)

    We were June, no notification yet from them. Was thinking we'd be in the 90% refunded by last weekend, lol......


  • #735
    Jofspring
    Registered Users, Registered Users 2 Posts: 4,096 ✭✭✭Jofspring


    Augeo wrote: »
    We were June, no notification yet from them. Was thinking we'd be in the 90% refunded by last weekend, lol......

    I'm in the end of April refund group and still nothing.


  • #736
    irelandrover
    Registered Users, Registered Users 2 Posts: 3,797 ✭✭✭irelandrover


    I had a flight in July cancelled and received the mail yesterday saying my refund was processed.


  • #737
    Inquitus
    Registered Users, Registered Users 2 Posts: 13,762 ✭✭✭✭Inquitus


    Italy threatening to ban Ryanair from flying to Italy if they do not respect Covid rules.

    https://www.thejournal.ie/italy-ryanair-ban-coronavirus-5169123-Aug2020/


  • #738
    pc7
    Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 14,124 Mod ✭✭✭✭pc7


    seligehgit wrote: »
    Yikes my flights were for the end of July and I've just got notification that my refund will be processed in 5-7 working days.:)

    Bloody hell, nice one for you but feck sake I’m waiting since May! It’s a nightmare


  • #739
    EverythingGood
    Registered Users, Registered Users 2 Posts: 2,003 ✭✭✭EverythingGood


    Finally got a refund from Wizz today - took 143 days!


  • #740
    ethical
    Registered Users, Registered Users 2 Posts: 725 ✭✭✭ethical


    Booked flights on 30th Dec 2019 for travel at end of July.Ryanair cancelled!
    Still waiting for refund,not a meg since their cancellation email.


  • #741
    IQO
    Registered Users Posts: 342 ✭✭IQO


    https://www.rte.ie/news/business/2020/0817/1159631-ryanair-flights/

    "Ryanair is reducing flight capacity by 20% in September and October due to a notable weakening of bookings over the last ten days."


    I was supposed to be flying this Friday to a non-green list country. Because of this I wasn't planning on going, and as the flights were booked months ago I don't have the "no flight change fee" option.

    Just seeing that the return flight in September has now been removed from the booking engine (probably because of the above news), so the flight will most likely not be flying. Wondering if they will inform me about this before the planned outbound flight will be departing this Friday. Good chance for me now though to get a full refund/voucher for the booking (at least for the return flight in September).

    Keep however an eye out if you're flying after this month with Ryanair, and have a look if the flight can still be bought. If not, it's most likely not departing.


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  • #742
    Gerry T
    Registered Users Posts: 1,446 ✭✭✭Gerry T


    IQO wrote:
    Just seeing that the return flight in September has now been removed from the booking engine (probably because of the above news), so the flight will most likely not be flying. Wondering if they will inform me about this before the planned outbound flight will be departing this Friday. Good chance for me now though to get a full refund/voucher for the booking (at least for the return flight in September).


    I had my return flight in July cancelled about 3 mths ago. I went online and cancelled the full booking and it went through, still waiting on the money but I'm told its due.
    You sound in the same boat, but my booking was made prior to c19 hitting, was yours ? Not sure if ryanair t&c were changed if you had.


  • #743
    Panthro
    Registered Users, Registered Users 2 Posts: 14,824 ✭✭✭✭Panthro


    Anyone get flight cancellation emails for September?


  • #744
    SimonTemplar
    Registered Users, Registered Users 2 Posts: 2,815 ✭✭✭SimonTemplar


    Panthro wrote: »
    Anyone get flight cancellation emails for September?

    No, but after the news today, I checked my booking. I was due to fly out on Sept 9th but when I log in, it says my flight is now Sept 6th. No email or SMS received so I don't know when that change was made. The original flight on the 9th is no longer appearing on their schedule.

    I know we are in strange times but it is very bad form to move a person's booking to another flight a few days previous without any communication.


  • #745
    Panthro
    Registered Users, Registered Users 2 Posts: 14,824 ✭✭✭✭Panthro


    Looking into flights into Knock. Nothing for September. Says they're all sold out.
    Wonder if they're actually sold out or going to be cancelled.
    Frustrating times.


  • #746
    IngazZagni
    Registered Users, Registered Users 2 Posts: 1,608 ✭✭✭IngazZagni


    Panthro wrote: »
    Looking into flights into Knock. Nothing for September. Says they're all sold out.
    Wonder if they're actually sold out or going to be cancelled.
    Frustrating times.

    These days that means they're on the chopping block and will be officially cancelled soon.


  • #747
    Panthro
    Registered Users, Registered Users 2 Posts: 14,824 ✭✭✭✭Panthro


    Yea it's weird. Sept is sold out. As are the first 2 weeks of October. Then back to normal by the looks of it.


  • #748
    Credit Checker Moose
    Closed Accounts Posts: 1,226 ✭✭✭Credit Checker Moose


    Sold out means cancelled.


  • #749
    billy few mates
    Registered Users Posts: 6,920 ✭✭✭billy few mates


    SimonTemplar wrote: »
    No, but after the news today, I checked my booking. I was due to fly out on Sept 9th but when I log in, it says my flight is now Sept 6th. No email or SMS received so I don't know when that change was made. The original flight on the 9th is no longer appearing on their schedule.

    I know we are in strange times but it is very bad form to move a person's booking to another flight a few days previous without any communication.

    They can't do that without at least asking you. What if you have something else planned for that date?
    What if you don't have accomodation booked for those extra days?
    What if you can't get the time off work?


  • #750
    SimonTemplar
    Registered Users, Registered Users 2 Posts: 2,815 ✭✭✭SimonTemplar


    billy few mates wrote: »
    They can't do that without at least asking you. What if you have something else planned for that date?
    What if you don't have accomodation booked for those extra days?
    What if you can't get the time off work?

    Well the new date definitely doesn't suit me. A few hours later I got an email saying my flight date is changed but I can request a voucher or refund. Obviously there was a delay between their system updating their website and the emails being sent.


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  • #751
    IQO
    Registered Users Posts: 342 ✭✭IQO


    Panthro wrote: »
    Looking into flights into Knock. Nothing for September. Says they're all sold out.
    Wonder if they're actually sold out or going to be cancelled.
    Frustrating times.
    Not much left ex-Knock



    https://twitter.com/colmancawe/status/1295457220990251014


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