BMW EGR cooler recall

My car is booked into Waterford soon, not by choice but for convenience as its close to where both of us work. Was told they needed the car for the day....fair enough. Asked about a loan car, none available I was told....tough Sh*te really.

Rang BMW Ireland, was told that there is no issue getting a loan car so they put me on hold, then all of a sudden I was talking to a lovely girl in the UK who advised that it was up to the local BMW garage to supply a car if available and apologised that no loan cars were available. She said if I had arranged a replacement car at the time of the recall booking they would have had one for me.

Trying not to be smart, I asked her should that not be down to the service centre to arrange the loan car. Like they knew 6 weeks previous when they took the booking for the recall that they would need my car for the day but I would also need a car for the day so a little bit of joining the dots by BMW would have meant for a better customer service experience.

So now, I have to drop kids to school, then drop car to BMW, then get someone to pick me up, then I have to hire a car for the day at my expense and sit by the phone waiting for BMW centre to call me. The whole idea of buying a car is to use it everyday, like we depend on them, that's why we buy them. The idea that we can just drop off the car at a BMW service centre and be told to be on our merry way on foot is crazy. I thought buying into a premium brand would be a good experience....how wrong I was!!!!!

Hardtochoose wrote: »

Just received a call from dealers. Appointment I’ve made (since early feb) for late March has to be pushed back to late May now as they can’t get enough stock of the parts. It sounds like damage limitation. She said that if they judge the part needs replacing it’s currently taking 6 weeks to get it. Said they’re replacing approx 6 of them per day at the minute at that dealership alone . Sounds like a widespread issue

Well that's a headscratcher.

Is that a change of policy at BMW - the policy seemed to be that youd go in for that late March appointment - EGR checked and if it failed - you'd get a rental.

Sounds to me like BMW are saying right we dont want to give Hardtochoose a rental from late March to late May - so we will delay the inspection.

Sounds like the built up of cars in yards/compounds is proving a problem for BMW as is rental costs.

They can't exactly turn around to a customer and say take your car back unfixed as "safety" was the justification for taking the car into storage in first place.

Still at least 6 a day are being replaced in that dealer - that's a positive as it at least means....

A) some cars are getting back to owners fixed.

a supply chain for the part is operational - part been made and going out to dealers

Rang Conlans this morning as I am booked in on Friday morning, just to get a lay of the land. They are grounding 10% of cars at the moment - wouldn't say for how long. Obviously the part is not in stock though if cars are being grounded.

Courtesy car booked for the day - they said it would probably be another 5-series.

Would not give any commitment around what car would be available as a rental in the event that our car is grounded. We've a 1000km trip at the weekend with 2 kids and luggage so I won't be handing back the keys to the courtesy car until they confirm a "large" rental car for me. Mentioned the requirement for a large rental on the phone but would not commit to anything at all - it seemed to be a very sore point for them.

Be interesting to see what happens on the day!

How is this working out for anyone who has a leased car?

kenny f wrote: »

Has anyone seeked legal advice regarding compensation i am with my 132 520 m sport for 7 weeks now and they have provided me with an opel astra and will not tell me when my vechicle will be returned.

That is nuts. At this stage I wonder if more important markets are getting priority for parts, Germany, China, etc. Our market is tiny so maybe they just aren't bothered. Having said that UK owners are getting shafted too with long wait times.

Wheres Me Jumper? wrote: »

i'm not driving around in a frickin Toyota!:eek:

A Toyota might get to you to where you actually want to go, unlike your combustible BMW! :pac:

brickysession wrote: »

My car is booked into Waterford soon, not by choice but for convenience as its close to where both of us work. Was told they needed the car for the day....fair enough. Asked about a loan car, none available I was told....tough Sh*te really.

Rang BMW Ireland, was told that there is no issue getting a loan car so they put me on hold, then all of a sudden I was talking to a lovely girl in the UK who advised that it was up to the local BMW garage to supply a car if available and apologised that no loan cars were available. She said if I had arranged a replacement car at the time of the recall booking they would have had one for me.

Trying not to be smart, I asked her should that not be down to the service centre to arrange the loan car. Like they knew 6 weeks previous when they took the booking for the recall that they would need my car for the day but I would also need a car for the day so a little bit of joining the dots by BMW would have meant for a better customer service experience.

So now, I have to drop kids to school, then drop car to BMW, then get someone to pick me up, then I have to hire a car for the day at my expense and sit by the phone waiting for BMW centre to call me. The whole idea of buying a car is to use it everyday, like we depend on them, that's why we buy them. The idea that we can just drop off the car at a BMW service centre and be told to be on our merry way on foot is crazy. I thought buying into a premium brand would be a good experience....how wrong I was!!!!!

So I left my 520D into Bolands Waterford this week and hey presto my car is grounded due to a leaking valve. I actually got a call from BMW Ireland first off to tell me that a hire car would be arranged for me. I asked the agent what was happening with my car and she did not have any details. I kinda thought the dealership might have called me first to let me know what was going on. Anyway about an hour later, service dept called me to give me the good news that my car was one of the 1 out of 6/7 to be grounded on safety grounds. Fair enough!!

I asked the chap how long are we looking at, he couldn't give me an answer, I asked is there many others waiting and he said yes, a lot.

Later that afternoon, Europcar called and told me they had a car for me and that they would deliver it to my door in a half hour if that suited. A brand new Hyundai Tuscon with 10kms on the clock, happy enough, not a BMW, will suffer it for a few weeks . Once I get my car back with a new valve fitted then I am happy that it is grounded.

The Europcar driver told me that they are out the door with this recall issue from BMW and most people are being fobbed off (by BMW) with the smallest cheapest bog standard hire car they can get away with. I was just lucky he told me. The car I got was all they had.

I have never had a car that was part of a recall before but it does not look like BMW are handling this one very well!!

My auld lads 518 is in waiting in Bolands too, they've been very good in fairness, its not like this issue can be resolved any quicker if the parts simply can't be made quick enough. We also got a brand spanking new Tucson, can't see how its Irelands best selling SUV to be honest. I just find it so cheap in places and completely gutless.

Got an 09 520d auto while my 330d was in for a service and the inspection. Looked like a trade in but everything with it was spot on and I was happy out to be mobile.

When my wife's one was in for a service and inspection there was no loaner.

ltdslipdiff wrote: »

My auld lads 518 is in waiting in Bolands too, they've been very good in fairness, its not like this issue can be resolved any quicker if the parts simply can't be made quick enough. We also got a brand spanking new Tucson, can't see how its Irelands best selling SUV to be honest. I just find it so cheap in places and completely gutless.

It's the whole SUV look, that "economical"* diesel engine, 5 year warranty. Grand family car for 2 to 3 kids. Not expensive to buy

And it's shiny and new.

And like you I can't see the appeal either.

*have no idea how economical they area

red petal wrote: »

I just had a 2017 5 series dropped to my workplace. We had to change rental companies as europcar are absoultely dire.

I've no idea when I will get my car back but at least a car closer to my own will shut me up moaning for a little while.

1) are BMW covering the cost????.

2) what happened with Europcar - was it a switch your own insurance to the hire car issue or something else

IrishZeus wrote: »

Did you all get courtesy cars for the inspection day? If so, were they like-for-like models?

No I was sent away on shanks mare, only got a hire car after they held onto my car