BMW EGR cooler recall

mooseknunkle

Toyotafanboi wrote: »

They really do think it's a fire risk, that's why they grounded it and made you sign a disclaimer to take it away, it's your problem now.

I'd understand if they gave you a Kia Picanto or a VW Up or some other tiny POS but I personally I think a Sportage, while not like for like is a reasonable temporary car.

Anyway sure it is what it is now.

I had a lot going on yesterday and wasn't in the best of moods in hindsight i was very stupid to take the car back but i did take it and nothing i can do now ill just have to get on with it and hope nothing happens,the sportage was a more than enough replacement i dont know what i was thinking

Pistolpete1

If the car goes up on fire, who is responsible for that? Me or BMW? And if the fire damages nearby property who is responsible? I have my car booked in for April but I have no other option between now and then only to drive it.

The BMW garage said it any issues ring the emergency number on the recall letter.

Cheers

BrookieD

mooseknunkle wrote: »

I had a lot going on yesterday and wasn't in the best of moods in hindsight i was very stupid to take the car back but i did take it and nothing i can do now ill just have to get on with it and hope nothing happens,the sportage was a more than enough replacement i dont know what i was thinking

Maybe a call and explain you had a bad day and see what happens, what's the worse they say?

sk8board

Pre recall - I had no coolant issues/warnings on my 152 420d GC, but twice it went into limp mode, at 9 months old and again at 24 months.
Coincidentally both times I was 5 mins from a main dealer (Milltown and Finglas), so I limped in and both times it was the EGR sensor had to be replaced. I’m booked in for April, hopefully it’s just an inspection and I’m on my way

Big Nasty

They've had my car all week. It hasn't been looked at yet (wasn't expecting it to have been looked at either tbh). They confirmed I can hang on to the rental 'until further notice'.

Avg consumption when I picked up the Auris was 4.8 / 100. It's now 6.2. :pac:

BrookieD

Mine due in Monday - booked it in ages ago and confirmed that part is on the shelf so will be in for the day - if not i keep the rental will its ready, wont sweat it

Wheres Me Jumper?

mooseknunkle wrote: »

I had a lot going on yesterday and wasn't in the best of moods in hindsight i was very stupid to take the car back but i did take it and nothing i can do now ill just have to get on with it and hope nothing happens,the sportage was a more than enough replacement i dont know what i was thinking

If it does go up in smoke i hope you got some spare change in your arse pocket.

i checked with my insurance company and they said they would not accept liability in those circumstances where the owner was informed there was a problem, but refused to get the work done. :eek:

Old diesel

BrookieD wrote: »

Mine due in Monday - booked it in ages ago and confirmed that part is on the shelf so will be in for the day - if not i keep the rental will its ready, wont sweat it

Good news - hopefully that means other peoples cars will also be getting worked on over the coming days and weeks - as hopefully this means parts might be starting to move towards dealers.

Wheres Me Jumper?

in fact from speaking with the guy from the insurance company, i got the impression his company and others are acutely aware of this problem, and are paying particular attention to all fire claims from BMW owners.

wandererz

I passed a BMW on fire on a motorway about 30 years ago.
A woman was trapped inside. People were trying to break the windows with whatever they could find to no success. She was burned alive.

It's sad to think that people here are forewarned about a potential problem and have the opportunity to remediate it and prevent something like the above but specifically choose not to.

tcawley29

wandererz wrote: »

I passed a BMW on fire on a motorway about 30 years ago.
A woman was trapped inside. People were trying to break the windows with whatever they could find to no success. She was burned alive.

It's sad to think that people here are forewarned about a potential problem and have the opportunity to remediate it and prevent something like the above but specifically choose not to.

For some reason not many people know you can use the headrest of a car to break the windows too

Wailin

Why should they? Is it taught in the driving theory test...

Anyway, put in a situation like that a lot of people would panic and not think straight.

tcawley29

Wailin wrote: »

Why should they? Is it taught in the driving theory test...

Anyway, put in a situation like that a lot of people would panic and not think straight.

To be honest I think it should be.
It is a great piece of knowledge to have and even if it only helps one person then that is one life saved.

Wheres Me Jumper?

wandererz wrote: »

I passed a BMW on fire on a motorway about 30 years ago.
A woman was trapped inside. People were trying to break the windows with whatever they could find to no success. She was burned alive.

It's sad to think that people here are forewarned about a potential problem and have the opportunity to remediate it and prevent something like the above but specifically choose not to.

Free with every BMW!

Big Nasty

Any updates lads?

Pops_20

Big Nasty wrote: »

Any updates lads?

Nearly 4 weeks since I opened this thread and we haven't heard a word from BMW.

Once we get to the one month mark we will call the dealer and see if the parts are in yet. I have a feeling this will drag on longer that their initial estimate.

red petal

Big Nasty wrote: »

Any updates lads?

Still nothing but "we don't know when we will have parts, they're on back order from Germany!". BMW can't seem to be able to give any answers to reasonable questions like "what is the estimated time", "how long is it taking on average to get cars fixed", "Where is my car", "when is it likely to reach the dealer".

How they can get away with giving the customers nothing but "i dont know" is beyond me. My car is in a holding area somewhere for over 3 weeks with no updates from BMW and each time I call I'm passed from one department to another.

Big Nasty

Same as but I'm only a 10 days in.

I would imagine a shipment of parts will land together and they'll start picking them off then.

BrookieD

mine was in on Monday but i had to push it back to March 28th, Wife sick so could not get the car in, could have it in sooner but need replacement car so march 28th it is... all; good though

Hardtochoose

Received my letter today. Already have it booked in for 28th March though. The letter says it ‘may develop a leak over its service life’. So if they examine it and there’s no leak are they happy to not replace ? Surely with such a potentially dangerous issue they’ll replace them all. I know I’ll be insisting on a replacement part if there’s even a 1% chance of it developing a leak and catching fire in future.

matthew the statue

Hardtochoose wrote: »

Received my letter today. Already have it booked in for 28th March though. The letter says it ‘may develop a leak over its service life’. So if they examine it and there’s no leak are they happy to not replace ? Surely with such a potentially dangerous issue they’ll replace them all. I know I’ll be insisting on a replacement part if there’s even a 1% chance of it developing a leak and catching fire in future.

If a BMW approved technician thinks there's absolutely no issues with it , it's not getting replaced simple as.

If you want to pay the part price and labour to get it replaced if it doesn't need to be replaced I'm sure you can but it would be over a grand anyways.

Big Nasty

I wonder is it the same or a more robust part?

Hardtochoose

matthew the statue wrote: »

If a BMW approved technician thinks there's absolutely no issues with it , it's not getting replaced simple as.

If you want to pay the part price and labour to get it replaced if it doesn't need to be replaced I'm sure you can but it would be over a grand anyways.

The EGR valve has already been replaced under warranty, maybe this will help with getting the cooler replaced also

Hardtochoose

matthew the statue wrote: »

If a BMW approved technician thinks there's absolutely no issues with it , it's not getting replaced simple as.

If you want to pay the part price and labour to get it replaced if it doesn't need to be replaced I'm sure you can but it would be over a grand anyways.

It’s just shocking that they’re willing to let cars drive out which could potentially develop this leak the following week. Its not like they are going to inspect the cars periodically in future for any signs of a leak. Just because it has no leak at a moment in time doesn’t stop it happening in the future. Guess BMW have done the numbers and are willing to pay out for any future fires rather than replace every part.

matthew the statue

Hardtochoose wrote: »

The EGR valve has already been replaced under warranty, maybe this will help with getting the cooler replaced also

Not with the recall out , if it doesn't need to be replaced under the recall they aren't going to replace under the warranty, that would just be silly , items only get replaced under warranty if they need replacing ..

matthew the statue

Hardtochoose wrote: »

It’s just shocking that they’re willing to let cars drive out which could potentially develop this leak the following week. Its not like they are going to inspect the cars periodically in future for any signs of a leak. Just because it has no leak at a moment in time doesn’t stop it happening in the future. Guess BMW have done the numbers and are willing to pay out for any future fires rather than replace every part.

Any part can fail at anytime , your timing chains could tested today be fine and fail a few years later , you'd hardly go back and say hey you said it was fine.

If there is no issues with cooler now that doesn't mean some might not occur in a few years time , you can't prevent something like that

Hardtochoose

matthew the statue wrote: »

Any part can fail at anytime , your timing chains could tested today be fine and fail a few years later , you'd hardly go back and say hey you said it was fine.

If there is no issues with cooler now that doesn't mean some might not occur in a few years time , you can't prevent something like that

It’s different in this case. They know there’s a safety design flaw in the part. It’s not like saying any part could fail.

Xcellor

matthew the statue wrote: »

Any part can fail at anytime , your timing chains could tested today be fine and fail a few years later , you'd hardly go back and say hey you said it was fine.

If there is no issues with cooler now that doesn't mean some might not occur in a few years time , you can't prevent something like that

This is a safety issue though.

If a timing chain goes your car won't go up in a fireball.

Seth Brundle

Xcellor wrote: »

This is a safety issue though.

If a timing chain goes your car won't go up in a fireball.

...but if a timing chain goes whilst driving on the motorway?

matthew the statue

Xcellor wrote: »

This is a safety issue though.

If a timing chain goes your car won't go up in a fireball.

That's is being checked and if it doesn't need replacing ..

red petal

matthew the statue wrote: »

That's is being checked and if it doesn't need replacing ..

I don't understand. A safety recall is a company recalling a product because it is not safe, doesn't comply with safety standards or is a potential risk.

Surely all of these parts should be replaced, whether they're leaking or not. Would the driver themselves know if it's leaking?

IrishZeus

I am booked on the 15th. If I "Pass" and the part is not changed but it then fails on the 16th - who is liable? Or if it fails a week /month later etc? What time period needs to elapse to absolve them of responsibility?

If the parts are defective, then they should all be changed.

MetzgerMeister

It's my understanding that if they give the all clear and the issue arises it's up to them due to giving it the all clear. If they originally accept responsibility then I don't see how it can be transferred to the owner.

Wheres Me Jumper?

MetzgerMeister wrote: »

It's my understanding that if they give the all clear and the issue arises it's up to them due to giving it the all clear. If they originally accept responsibility then I don't see how it can be transferred to the owner.

take your "understanding" to court, and see what the judge thinks!:rolleyes:

Alerium

I got a letter about the recall earlier this week. I called the dealership and was told to call the breakdown assistance number on the letter. I was also told I am entitled to a replacement car while mine is being worked on, it could be for up to 2 weeks. Anyone else told this?

rex-x

MetzgerMeister wrote: »

It's my understanding that if they give the all clear and the issue arises it's up to them due to giving it the all clear. If they originally accept responsibility then I don't see how it can be transferred to the owner.

What their strategy seems to be is: We cant get enough egr valves so we will replace only the leaking ones and take our chances with the others, I would be insisting on replacement

red petal

Alerium wrote: »

I got a letter about the recall earlier this week. I called the dealership and was told to call the breakdown assistance number on the letter. I was also told I am entitled to a replacement car while mine is being worked on, it could be for up to 2 weeks. Anyone else told this?

Yeah, a month ago. My car is still in a holding area, no idea of when it will be repaired or even sent to the dealer. Still driving a piece of crap that rattles and roars and uses double the fuel my own car uses.

Pops_20

4 weeks and 4 days in - not a word from the dealer. We will be calling them this week for an update.

One concerning point is that our insurance company has said they will only cover the rental car for 2 more weeks. What happens if the car is still not fixed by then. Will we have to pay out of our own pocket to transfer the insurance, or will BMW cover the cost?

This whole thing is a mess really.

Old diesel

Pops_20 wrote: »

4 weeks and 4 days in - not a word from the dealer. We will be calling them this week for an update.

One concerning point is that our insurance company has said they will only cover the rental car for 2 more weeks. What happens if the car is still not fixed by then. Will we have to pay out of our own pocket to transfer the insurance, or will BMW cover the cost?

This whole thing is a mess really.

Would BMW cover the hire car if you book one yourself, I mean usually if you hire a car - its insured in its own right????.*

*I'm not sure what you mean when you say "they will only cover the rental car for two more weeks".

mooseknunkle

Old diesel wrote: »

Would BMW cover the hire car if you book one yourself, I mean usually if you hire a car - its insured in its own right????.*

*I'm not sure what you mean when you say "they will only cover the rental car for two more weeks".

My insurance company have said they could need a letter from the garage if i need to extend the insurance again

Pops_20

Old diesel wrote: »

Would BMW cover the hire car if you book one yourself, I mean usually if you hire a car - its insured in its own right????.*

*I'm not sure what you mean when you say "they will only cover the rental car for two more weeks".

BMW organised a hire car through Europcar, but we had to transfer our own insurance from the BMW to this car. The hire car is covered by our own personal policy.

Old diesel

mooseknunkle wrote: »

My insurance company have said they could need a letter from the garage if i need to extend the insurance again

My point is that usually if you book the hire car in your own name it should come with its OWN insurance.

There might be extra payments for collision wiever or cover for the excess.

There shouldnt be a need for the rental car to be covered by your own insurance - I presume BMW booking the cars is complicating matters.

Old diesel

Pops_20 wrote: »

BMW organised a hire car through Europcar, but we had to transfer our own insurance from the BMW to this car. The hire car is covered by our own personal policy.

Apologies I meant to say would BMW cover the cost of a hire car you booked yourself.

Edit

The wider car hire set up would be totally unworkable if every hirer had to supply own insurance.

I mean think American tourists, Italian businessmen, people, people who don't own a car etc.

Headscratcher really.

red petal

Onto the “customer care” again this afternoon. Still nothing but “we don’t know” and “our managers don’t speak to customers”. Over 4 weeks later and no idea when I will have my car back. I think I am going to drop out to their head office and refuse to leave until I get an answer. The lack of help from them is by far the most frustrating part.

Alerium

red petal wrote: »

Yeah, a month ago. My car is still in a holding area, no idea of when it will be repaired or even sent to the dealer. Still driving a piece of crap that rattles and roars and uses double the fuel my own car uses.

Did you call breakdown assistance? What did you say? Thanks

red petal

Alerium wrote: »

Did you call breakdown assistance? What did you say? Thanks

Yes, they are the ones that took my car. They said it would be a max of 2 weeks at the time. 4+ weeks later, it's still sitting in a holding bay somewhere.

Alerium

red petal wrote: »

Yes, they are the ones that took my car. They said it would be a max of 2 weeks at the time. 4+ weeks later, it's still sitting in a holding bay somewhere.

Did they bring you a car when they collected yours? Who organised the insurance and all the admin? Did you have to pay the insurance transfer fee?

red petal

Alerium wrote: »

Did they bring you a car when they collected yours? Who organised the insurance and all the admin? Did you have to pay the insurance transfer fee?

They took my car on a Saturday morning and had no car available till Monday morning. They dropped it to my workplace and I called my insurance to change over temporarily. I haven't been charged any fees yet but they did say if I extend any longer than 4 weeks, there will be an admin charge of €15 I think.

mooseknunkle

Alerium wrote: »

Did they bring you a car when they collected yours? Who organised the insurance and all the admin? Did you have to pay the insurance transfer fee?

If you ring BMW they will explain everything to you,you will just have to transfer your policy to the car you are given its a very simple process and most insurance companies don't charge a transfer fee as far as im aware.

brickysession

prezes_a wrote: »

Im from Waterford and my car is in the BMW garage 4weeks today,they still dont now when my car will be fixed

I am sure that's a pleasant experience (NOT), absolute worst service I have ever experienced from any main dealer anywhere