Climote

Electric Ireland: David · 31-01-2014 1:36pm

Hi dingding,

dingding wrote:

Yes, I have 3 zones, heating, upstairs and downstairs. Teh demo now shows a temperature reading for upstairs. Just wondering how this is done, is there an additional sensor that needs to be added.

Just some further information with regard to your query above. All climotes installed prior to December 2013 have an inbuilt temperature sensor only. However, from December 2013 all new versions of climote have also a wireless receiver built-in and this allows a user to put a temperature sensor (up to two zones if necessary) anywhere in their home.

The temperature of these locations can then be remotely controlled with the new phone apps. We are still testing this functionality before launching it – but so far it works very well. We will offer some form of exchange programme for existing customers who wish to avail of this facility – as yet, this is a few months away.

If you would like to send your details to us by private message we can look into arranging this changeover for you. Any other questions, please don't hesitate to ask.

Regards,
David

dingding · 01-02-2014 1:38pm

Thanks David,

I sent you a PM. This functionality would make a great product outstanding.

AstraMonti · 01-02-2014 2:20pm

Does the new version of climote have WIFI or is it still on GSM?

Electric Ireland: David · 03-02-2014 11:48am

dingding wrote:

I sent you a PM. This functionality would make a great product outstanding.

We've responded to your PM this morning, and many thanks for the feedback.

Regards,
David

Electric Ireland: David · 03-02-2014 11:51am

AstraMonti wrote: »

Does the new version of climote have WIFI or is it still on GSM?

Hi AstraMonti,

Thanks for your message. The climote still operates on the GSM network due to its reliability and the fact that it is available to 98% of homes. We understand that the product will migrate to an internet platform eventually though, when availability is at a similar level.

If you have any other questions we'll be happy to help.

Regards,
David

AstraMonti · 03-02-2014 11:55am

Thank you David. Would you guys have the actual dimensions of the climote box? Need to see if it would fit the space we have available.

Electric Ireland: David · 03-02-2014 12:43pm

Thanks AstraMonti. The dimensions are 147 x 128 x 40mm. You can find further technical specifications here if you need them.

Regards,
David

AstraMonti · 03-02-2014 12:47pm

Many thanks!

ted1 · 10-02-2014 5:02pm

Electric Ireland: David wrote: »

AstraMonti wrote: »

Does the new version of climote have WIFI or is it still on GSM?

Hi AstraMonti,

Thanks for your message. The climote still operates on the GSM network due to its reliability and the fact that it is available to 98% of homes. We understand that the product will migrate to an internet platform eventually though, when availability is at a similar level.

If you have any other questions we'll be happy to help.

Regards,
David

David,

81% of Irish homes have broadband (CSO,2012). what sort of penetration do they need? the remainder are more than likely technophobes who wouldn't use a climote. bar the few that just can't get broadband.

dingding · 10-02-2014 9:03pm

ted1 wrote: »

Electric Ireland: David wrote: »

AstraMonti wrote: »

Does the new version of climote have WIFI or is it still on GSM?

Hi AstraMonti,

Thanks for your message. The climote still operates on the GSM network due to its reliability and the fact that it is available to 98% of homes. We understand that the product will migrate to an internet platform eventually though, when availability is at a similar level.

If you have any other questions we'll be happy to help.

Regards,
David

David,

81% of Irish homes have broadband (CSO,2012). what sort of penetration do they need? the remainder are more than likely technophobes who wouldn't use a climote. bar the few that just can't get broadband.

I suppose from an installation point of view they can get it installed with a SIM with minimal staff training. Getting the device to connect to wifi may require more training.

podgeandrodge · 10-02-2014 9:08pm

Yes, but the response said that the reason was lack of availability of broadband, and made no mention of installation issues being the reason. Hence Ted1's response.

Electric Ireland: David · 11-02-2014 10:47am

ted1 wrote:

81% of Irish homes have broadband (CSO,2012). what sort of penetration do they need? the remainder are more than likely technophobes who wouldn't use a climote. bar the few that just can't get broadband.

Hi ted1,

Thanks for your post, and we can certainly appreciate your point.

The most important thing from our point of view is climote’s reliability for customers. Broadband services are no doubt improving with time, but there are still large parts of the country where it is either unavailable or of poor quality.

Two complications in particular can arise for wi-fi solutions in a customer’s home:

• The distance between a boiler and a router may be well outside a wi-fi range and will require additional boosters etc.
• A good many homes have multiple heating zones (thermostat upstairs, thermostat downstairs and hot water) which could lead to further connectivity problems.

Climote was cleverly designed to overcome such issues, which is why customers are so happy with it. That said, we do anticipate that a wifi-enabled climote will be released in future, but wouldn’t be in a position to confirm exactly when.

I hope this helps. If you have any other questions please don’t hesitate to ask.

Regards,
David

ted1 · 11-02-2014 11:50am

Electric Ireland: David wrote: »

Originally posted by ted1
81% of Irish homes have broadband (CSO,2012). what sort of penetration do they need? the remainder are more than likely technophobes who wouldn't use a climote. bar the few that just can't get broadband.

Hi ted1,

Thanks for your post, and we can certainly appreciate your point.

The most important thing from our point of view is climote’s reliability for customers. Broadband services are no doubt improving with time, but there are still large parts of the country where it is either unavailable or of poor quality.

Two complications in particular can arise for wi-fi solutions in a customer’s home:

• The distance between a boiler and a router may be well outside a wi-fi range and will require additional boosters etc.
• A good many homes have multiple heating zones (thermostat upstairs, thermostat downstairs and hot water) which could lead to further connectivity problems.

Climote was cleverly designed to overcome such issues, which is why customers are so happy with it. That said, we do anticipate that a wifi-enabled climote will be released in future, but wouldn’t be in a position to confirm exactly when.

I hope this helps. If you have any other questions please don’t hesitate to ask.

Regards,
David

Thanks for the reply.

here's some feedback from a member of the public.

from a potential customer supplier I have ruled out the climote because of the reoccurring costs associated with SIM Cards.

With regards different heating zones, that is irrelevant as they will communicate with the Climote using some form of RF, regardless of weather its GPRS or WIFI. As to how the Climote communicates with the server/Internet this no bearing on how the Climotye interacts with its child units.

All the Climotes Competitors use WIFI and have no reoccuring costs. I'm sure that there are many more people like me out there.

Electric Ireland: David · 11-02-2014 12:20pm

Hi ted1,

We appreciate you giving us your honest feedback, and it will be taken into consideration.

I regret that I can't be of more assistance to you, but we can assure that when climote does become wifi-enabled, we will update this thread accordingly.

If you have any other questions don't hesitate to ask.

Regards,
David

jayjbe · 26-02-2014 7:44am

Can anyone confirm the statement that the latest version supports additional wireless thermostats?
We are scheduled to have the install done but purchased based on the addtional stat option. When discussing with the instsaller, it seems the additional stat is not possible.

Thanks...

EI: Aoife O · 26-02-2014 1:21pm

Hi jayjbe,

If you can PM us with your Electric Ireland account number, full name, address and contact number I'll certainly look into this feature for you.

Kind regards,
Aoife

adam88 · 26-02-2014 2:16pm

Lads what are the alternatives to climote

EI: Una · 05-03-2014 11:02am

Hi folks,

Electric Ireland has now launched a new two-year price-plan for customers who sign up to Dual Fuel (electricity and gas) and pay by direct debit:

- A free Climote and no €36 subscription for the first two years. Plus, an extra €20 credit if you switch online! Details and switching link in the first column of our price-plans page.

We will also be at Swords Pavilions Shopping Centre, north Dublin, talking about Climote from tomorrow (Thursday 6th March) to this Sunday!

Regards,
Una

Grudle · 06-03-2014 1:03pm

Hi Una,

Is this option available to current customers on contract until December. Can I sign up now to a two year contract and avail of this without penalty?

Thanks

Electric Ireland: Una wrote: »

Hi folks,

Electric Ireland has now launched a new two-year price-plan for customers who sign up to Dual Fuel (electricity and gas) and pay by direct debit:

- A free Climote and no €36 subscription for the first two years. Plus, an extra €20 credit if you switch online! Details and switching link in the first column of our price-plans page.

We will also be at Swords Pavilions Shopping Centre, north Dublin, talking about Climote from tomorrow (Thursday 6th March) to this Sunday!

Regards,
Una

EI: Una · 06-03-2014 1:05pm

Hi Grudle,

This is a separate price-plan/contract so unfortunately cannot be availed of by customers who are signed up to another price-plan/contract already.

Regards,
Una

BONDIred · 06-03-2014 2:29pm

Electric Ireland: Una wrote: »

Hi folks,

Electric Ireland has now launched a new two-year price-plan for customers who sign up to Dual Fuel (electricity and gas) and pay by direct debit:

- A free Climote and no €36 subscription for the first two years. Plus, an extra €20 credit if you switch online! Details and switching link in the first column of our price-plans page.

We will also be at Swords Pavilions Shopping Centre, north Dublin, talking about Climote from tomorrow (Thursday 6th March) to this Sunday!

Regards,
Una

hi Una,

Im on prepay Gas with Bord Gais, also get electricity from them as well (post pay) can I still sign up for this offer and keep pre pay gas meter with Electric Ireland?

EI: Una · 06-03-2014 2:42pm

Hi BONDIred,

Thanks for your interest. To avail of this offer, you would be required to be a billing customer with Electric Ireland for both fuels, and to pay by direct debit. Unfortunately a PAYG meter would not be compatible with the offer.

Kind regards,
Una

BONDIred · 06-03-2014 2:49pm

Electric Ireland: Una wrote: »

Hi BONDIred,

Thanks for your interest. To avail of this offer, you would be required to be a billing customer with Electric Ireland for both fuels, and to pay by direct debit. Unfortunately a PAYG meter would not be compatible with the offer.

Kind regards,
Una

Is there a cost to revert to post pay meter?

EI: Aoife O · 06-03-2014 3:21pm

Hi BONDIred,

There would be a charge of €198.53 applicable if you wanted to have the PAYG meter removed. We would facilitate this for you once your switch to Electric Ireland was complete.

You could alternatively have the meter removed by Bord Gais Energy and then arrange the switch to Electric Ireland.

Kind regards,
Aoife

brompton1 · 10-03-2014 2:52pm

adam88 wrote: »

Lads what are the alternatives to climote

I recently purchased the new Evohome system, which connects to the internet (no recurring charges or contracts), and thermostats are wireless, waiting for it to be installed - seems more advanced than the Climote. I am wondering has anyone here have used the new Evohome system yet?

belfastjohn · 14-07-2014 2:22pm

Hi.
I currently have a Danfoss TP5000 heating controller that only takes 2 wires as connections and uses batteries. Can a Climote replace this? Will it need additional wiring to provide power/earth connections to the Climote?
Thanks

dingding · 14-07-2014 8:35pm

The. Climote is mains powered but I don't think it needs an earth. As it only comes installed, the installer might be able to install the power but it might be extra.

EI: Una · 15-07-2014 4:27pm

belfastjohn wrote: »

Hi.
I currently have a Danfoss TP5000 heating controller that only takes 2 wires as connections and uses batteries. Can a Climote replace this? Will it need additional wiring to provide power/earth connections to the Climote?
Thanks

Hi BelfastJohn,

Thanks for your patience. Our Home Services department can have a technician speak to you regarding this query, if you could private message us here on Boards your name and telephone number.

Thanks also Dingding for offering assistance.

Kind regards,
Una

b2dadizzle · 08-10-2014 9:28am

Hi, I have ordered the climote. However, it was due to be installed 3 weeks ago, but the evening before, they called me to cancel as the technician called in sick. I wasn't too happy, as I had booked the following day off work, so wasted a day's annual leave.
Eventually re-booked for today, made the booking 2 weeks ago after numerous calls to Electric Ireland. Half 7 last night, the same guy as before called me to say he didn't have a technician in the area tomorrow, so wouldn't be able to call to me. Again, I had booked time off work for this, so I'm not too impressed. Even if he had given me a bot more notice that he was cancelling, I may have been able to work something out.
He is to call me back this morning to reschedule, but if he cancels again, I will be cancelling my order for this.

Electric Ireland: David · 08-10-2014 10:30am

Hi b2dadizzle,

Thanks for your post, and we apologise for any frustration/inconvenience caused by these cancelled appointments. We appreciate that customers have to set aside time for these and are sorry to hear this has happened on consecutive occasions.

If you would like us to look into this for you, or if there's anything else we can help with, please feel free to send us your details by private message.

Regards,
David

danindub · 10-10-2014 5:25pm

I'm little confused, lady in electric Ireland said that the model they sell doesn't have temperature sensors. Is it going to work with my current thermostats so?

EI: Aoife O · 13-10-2014 10:03am

danindub wrote: »

I'm little confused, lady in electric Ireland said that the model they sell doesn't have temperature sensors. Is it going to work with my current thermostats so?

Hi danindub,

Thank you for your comment. Climote doesn't connect to any existing thermostats, but it has one built in.

It will connect to zones in the house so that it can turn on the heating upstairs, downstairs and the hot water but it's main function would be as a timer.

Kind regards,
Aoife

danindub · 13-10-2014 1:35pm

Electric Ireland: Aoife O wrote: »

danindub wrote: »

I'm little confused, lady in electric Ireland said that the model they sell doesn't have temperature sensors. Is it going to work with my current thermostats so?

Hi danindub,

Thank you for your comment. Climote doesn't connect to any existing thermostats, but it has one built in.

It will connect to zones in the house so that it can turn on the heating upstairs, downstairs and the hot water but it's main function would be as a timer.

Kind regards,
Aoife

So there is no way to control temperature in the zones (living, bed, hot water)? if my existing clock can work with thermostats, surely Climate should be able to do the same? Otherwise I can only see possible unnecessary increase in heating usage rather than drop.

EI: Aoife O · 13-10-2014 2:38pm

danindub wrote: »

Electric Ireland: Aoife O wrote: »

danindub wrote: »

I'm little confused, lady in electric Ireland said that the model they sell doesn't have temperature sensors. Is it going to work with my current thermostats so?

Hi danindub,

Thank you for your comment. Climote doesn't connect to any existing thermostats, but it has one built in.

It will connect to zones in the house so that it can turn on the heating upstairs, downstairs and the hot water but it's main function would be as a timer.

Kind regards,
Aoife

So there is no way to control temperature in the zones (living, bed, hot water)? if my existing clock can work with thermostats, surely Climate should be able to do the same? Otherwise I can only see possible unnecessary increase in heating usage rather than drop.

Hi danindub,

If you have your home zoned then we can connect these zones to the Climote, as it has 3 clocks built into it. If the you have thermostats in each room but are not connected to zones then the Climote mightn't be the best choice for you. If you'd like to PM us with your phone number, I can arrange for a member of our Home Services team to give you a call to discuss the capabilities of the product.

Kind regards,
Aoife

danindub · 31-10-2014 1:26pm

Electric Ireland: David wrote: »

Hi dingding,

Originally posted by dingding
Yes, I have 3 zones, heating, upstairs and downstairs. Teh demo now shows a temperature reading for upstairs. Just wondering how this is done, is there an additional sensor that needs to be added.

Just some further information with regard to your query above. All climotes installed prior to December 2013 have an inbuilt temperature sensor only. However, from December 2013 all new versions of climote have also a wireless receiver built-in and this allows a user to put a temperature sensor (up to two zones if necessary) anywhere in their home.

The temperature of these locations can then be remotely controlled with the new phone apps. We are still testing this functionality before launching it – but so far it works very well. We will offer some form of exchange programme for existing customers who wish to avail of this facility – as yet, this is a few months away.

If you would like to send your details to us by private message we can look into arranging this changeover for you. Any other questions, please don't hesitate to ask.

Regards,
David

I'm wondering how can I get those wireless temperature sensors? I've new Climate and would love to be able to control temperature through it.

Electric Ireland: David · 31-10-2014 3:28pm

Hi danindub,

Thanks for your interest, and we hope you're enjoying your new climote.

I have contacted our Home Services team for further clarification on the above, and will update you as soon possible.

Thanks,
David

ted1 · 05-11-2014 3:18pm

As electric ireland are now supplying free Nestare you no longer doing climote?

danindub · 05-11-2014 3:41pm

ted1 wrote: »

As electric ireland are now supplying free Nestare you no longer doing climote?

What's nestare?

I only got climote from EI last week...

AstraMonti · 05-11-2014 3:42pm

Nest, http://www.electricirelandstore.ie/content/nest/535.

EI: Una · 05-11-2014 3:44pm

Hi all,

Thanks for getting in touch. We are still offering Climote as well as Nest.

Kind regards,
Una

danindub · 05-11-2014 3:45pm

AstraMonti wrote: »

Nest, http://www.electricirelandstore.ie/content/nest/535.

They're very different products. Nest is a thermostat. You need one for each zone. Climote is a timer that can control up to 3 zones, in connection with thermostat (like nest?) or its own wireless sensors.

ted1 · 05-11-2014 5:36pm

danindub wrote: »

They're very different products. Nest is a thermostat. You need one for each zone. Climote is a timer that can control up to 3 zones, in connection with thermostat (like nest?) or its own wireless sensors.

Nest is a self learning timer. More than just a thermostat, I have yet to see remote thermostats for climote. Nest is sub free, climote isn't.
Rather being a static timer like the climote nest chsnged it schedule if the house is empty

Both have remote apps

danindub · 05-11-2014 8:20pm

ted1 wrote: »

danindub wrote: »

They're very different products. Nest is a thermostat. You need one for each zone. Climote is a timer that can control up to 3 zones, in connection with thermostat (like nest?) or its own wireless sensors.

Nest is a self learning timer. More than just a thermostat, I have yet to see remote thermostats for climote. Nest is sub free, climote isn't.
Rather being a static timer like the climote nest chsnged it schedule if the house is empty

Both have remote apps

Thermostats for climote are available from them directly for €40 each. I went for Climote because I can control my downstairs, upstairs and hot water zones with it. Nest can't control my hot water and I'd need two of them to control upstairs and downstairs so it just wouldn't do what I want.

That saying, it's a brilliant device, just not quite complete solution for standard irish home i'd say.

ted1 · 05-11-2014 10:21pm

danindub wrote: »

Thermostats for climote are available from them directly for €40 each. I went for Climote because I can control my downstairs, upstairs and hot water zones with it. Nest can't control my hot water and I'd need two of them to control upstairs and downstairs so it just wouldn't do what I want.

That saying, it's a brilliant device, just not quite complete solution for standard irish home i'd say.

You think that climote would update their website. With all their products.

dingding · 05-11-2014 11:29pm

danindub wrote: »

ted1 wrote: »

danindub wrote: »

They're very different products. Nest is a thermostat. You need one for each zone. Climote is a timer that can control up to 3 zones, in connection with thermostat (like nest?) or its own wireless sensors.

Nest is a self learning timer. More than just a thermostat, I have yet to see remote thermostats for climote. Nest is sub free, climote isn't.
Rather being a static timer like the climote nest chsnged it schedule if the house is empty

Both have remote apps

Thermostats for climote are available from them directly for €40 each. I went for Climote because I can control my downstairs, upstairs and hot water zones with it. Nest can't control my hot water and I'd need two of them to control upstairs and downstairs so it just wouldn't do what I want.

That saying, it's a brilliant device, just not quite complete solution for standard irish home i'd say.

What sort of thermostat do you use for the hot water. Have you a link to where you can buy the thermostat.

Ferg27 · 17-12-2014 8:54am

Hi

I had my climote installed a couple of weeks ago but am having trouble with connecting to it via laptop & android phone. Light is flashing red and keep getting "Network Message 3" and "Network Message 4" on the screen. Can you advise me how to fix this.

Thanks

EI: Aoife O · 17-12-2014 9:27am

Ferg27 wrote: »

Hi

I had my climote installed a couple of weeks ago but am having trouble with connecting to it via laptop & android phone. Light is flashing red and keep getting "Network Message 3" and "Network Message 4" on the screen. Can you advise me how to fix this.

Thanks

Hi Ferg27,

Thanks for your post, we're just checking this with our Home Services team and will update you ASAP.

Kind regards,
Aoife

davidclayton · 27-12-2014 9:09pm

Are Electric Ireland still offering Climote?
if so, what's the cost/offer? There's no info on the website...

Davy · 27-12-2014 11:01pm

davidclayton wrote: »

Are Electric Ireland still offering Climote?
if so, what's the cost/offer? There's no info on the website...

Climote: https://www.electricireland.ie/ei/residential-energy-services/home-services/Climote.jsp?p=0

Nest: https://www.electricireland.ie/ei/residential-energy-services/home-services/smart-heating-controls.jsp

Electric Ireland: David · 29-12-2014 11:03am

Hi davidclayton,

davidclayton wrote:

Are Electric Ireland still offering Climote?
if so, what's the cost/offer? There's no info on the website...

As per the link provided by Davy above (thanks Davy), we do indeed still offer climote, and you have three different payment options if you're interested:

Option 1
Special Discount Offer of €299 (€100 discount off the RRP of €399). Includes your first years subscription fee of (RRP €36) free. No monthly payments. Includes installation and free demonstration, and you don’t need to be an Electric Ireland customer to avail of this offer.

Option 2
Put the cost of climote on your bill (€348). Pay over the course of 24 months; no upfront payment. Only pay €14.50 a month. Includes your first two years subscription fee (RRP €36) free. Includes installation and free demonstration. You must be a Direct Debit customer to avail of this offer.

Option 3
Climote Price Plan (2 year offer). Free Climote worth €399 RRP for new customers. Free installation, 2 years remote connectivity fee worth €36 per year.

If you have any other questions please don't hesitate to ask. Our Home Services are also available to take your call from 8am-6pm Mon-Fri on 1850 30 50 85.

Thanks,
David

Climote

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