Climote

jazzrocket · 29-10-2012 8:53pm #1

I got a display of the Climote at the Electric Ireland at the Ideal Home, and I want to buy one but the discounted price of €199 doesn't seem to be available, that was mentioned at the show? Can you help?

Davy · 29-10-2012 10:38pm

Its €299 instead of €399.

The offer is a discounted price of €299. The €100 discount is off the rrp of a €399 Climote Smart Time Switch, from Electric Ireland Home Services Team.

Electric Ireland: David · 30-10-2012 10:36am

Hi jazzrocket,

As correctly pointed out by Davy, the rrp is €399, so €299 is the discounted price (this includes installation and the first year's remote access fee, worth €36).

For those who have no idea what we're talking about, see the below video explaining what Climote is all about. It is available at our ElectricIrelandStore.ie here.

https://www.youtube.com/watch?v=vXjv0q1u5D8

Thanks,

David.

Melendez · 30-10-2012 2:05pm

This post has been deleted.

Electric Ireland: David · 30-10-2012 4:08pm

Hi Melendez,

Yes, to adjust the temperature to different levels for different rooms (to use your example, 20°C in some and 16°C in the bedroom of the person you least like

) it would be necessary to have a multizonal heating system already installed.

The climote is essentially an advanced time switch with a built-in thermostat that can be controlled remotely through a digital device, be it a smart phone/normal mobile (via text)/tablet or desktop computer. It would typically replace time switches.

Hope this helps.

Thanks,

David.

Davy · 30-10-2012 6:39pm

Does the annual fee cover all warranty issues etc down the road a few years?

jazzrocket · 30-10-2012 10:30pm

I called up the customer care today and they quoted €129 if Electric Ireland customer

Davy · 30-10-2012 11:52pm

jazzrocket wrote: »

I called up the customer care today and they quoted €129 if Electric Ireland customer

Thats very strange.

The deal for existing customers is that you can pay off the bill over 2 years and get the two years service fee included (€36 X 2) but still have to pay €299 for the control unit and the install.

Where they defiantly talking about the same thing?

Heroditas · 31-10-2012 10:49am

Melendez wrote: »

This post has been deleted.

It works best if you have a multizone system but it's not quite as advanced as you think.
There is a thermostat with it and you can place that in any room in the house but it is wired into the Climote. As a result, mine is in the kitchen where the boiler and Climote are.
The Climote can control up to three zones - typically hot water, upstairs and downstairs.
It won't control radiator thermostats at all.
What you can do is control it so your hot water heats up at one time, your upstairs heats up later in the day and your downstairs heats up earlier etc etc....
It works just as well if you have only one zone. My house is a one zone system and the Climote works fine for it.
You can have up to three time zones for each controlled zone each day.
You can also programme (I think) up to seven different schedules, e.g. winter holidays, winter, summer, spring etc.

In the future, they say they will have wireless thermostats that will be able to communicate with the Climote and then you'll be able to control each room's temperature individually from the panel.

It's not a bad system. Will it save you money? I doubt it will save you a bucketload but it's a nice system and it's great to be able to boost your heat if you're snuggled up in bed or lounging on the sofa by using your phone or tablet or laptop....

EI: Una · 31-10-2012 1:09pm

Hi all,

Just some further info:

The annual fee is actually a remote access fee which is €36 per year. It is for keeping the sim card within the unit activated.
If a customer does not wish to pay this after the free period expires, they can still use the unit but without the facility of remote access.

Just to confirm the cost: It is either €299 (RRP €399) (first year's remote access is fee-free) for any customer, or for billed customers: €29 per bill over two years (first two years' remote access is fee-free).

In terms of savings: pilots conducted have yielded a saving of up to 20% on heating.

Regards,
Una

pauld · 08-11-2012 12:08pm

Hi, I ordered this last week on line. have not heard from anyone since?

Any ideas on when I might expect contact from someone to arrange installation.

EI: Una · 08-11-2012 12:10pm

Hi Paul,

Did you order it from the Electric Ireland online store?

Regards,
Una

pauld · 08-11-2012 12:28pm

Una,

Hi, yes online, I got an email next day from my sister Mary D with the T&Cs(you might know her!), nothing since

Paul

EI: Una · 08-11-2012 12:32pm

Hi again Paul,

If you private message me your name and address I will check how your order is progressing.

Regards,
Una

pauld · 08-11-2012 4:37pm

Una,

Thnaks for your speedy response on pm, talked with the installer, being installed at 8 am tomorrow!

Thanks for your help.

EI: Una · 08-11-2012 4:48pm

Hi Paul,

That's great - glad to read it.

Thanks for letting us know.

Regards,
Una

ukelely · 11-11-2012 9:13pm

pauld wrote: »

Una,

Thnaks for your speedy response on pm, talked with the installer, being installed at 8 am tomorrow!

Thanks for your help.

hi paul . did you recieve your climote. what do you think of it?

pauld · 13-11-2012 6:01pm

Ukele, I did receive it, looks pretty good, pretty handy that you can manage the heating controls remotely.

Unfortunately for us our heating system is old, so there is no separate heating zones or automated option to use heat only or water only.

On the plus side, the climote gives us the option of more setting more times zoens for the heat to switch on and off and also have different times for each day etc, all off which can be done remotely.

The webiste provide excellent MI on your usage, although only a week in for us.

ukelely · 13-11-2012 10:11pm

does that mean you can look back to see how much you have used it or who left it on maybe?

ukelely · 13-11-2012 10:13pm

could you not motorized valves in hotpress to seperate the zones or even give just either water or heat

Davy · 13-11-2012 11:35pm

Plenty of info from the FAQ:> http://www.climote.ie/customer-care/climote-for-consumers/frequently-asked-questions/

For someone without a apple/android phone the text commands pretty much cover everything that i can think of:> http://www.climote.ie/climote-text-message-commands/

Heroditas · 16-11-2012 11:46pm

ukelely wrote: »

could you not motorized valves in hotpress to seperate the zones or even give just either water or heat

Yep that can be done but can be fiddly to install and also costly, depending on the piping.
The way forward to wireless communication between TRVs in all the rooms and the boiler control unit.
No need for zones at all then and can be retrofitted to any house without ripping up floorboards or tiling.

Melendez · 17-11-2012 11:16pm

This post has been deleted.

Heroditas · 17-11-2012 11:23pm

The Radeco system appears to be able to allow you do that. RADECO

Mugser · 06-12-2012 1:53pm

Hi, I already have a system installed with 1 room thermostat for the radiators and a thermostat on the copper cylinder for the hot water. Does this Climote system render those thermostats obsolete or incorporate them? Also how does one avail of the €29/bill option?
Thanks.

EI: Una · 06-12-2012 2:05pm

Hi Mugser,

You can connect these to Climote no trouble at all. The system is compatible with any time-switch set-up.

Info on the €29 per month offer and who to contact to avail of it - here on our website.

All the best,
Una

dingding · 13-12-2012 1:50am

Tried to purchase this via the AXA offer over the phone. I could not take the call when the person rang but they left a message saying they were unavailable and they would give me a ring when they were available.

Any idea when they will be available again.

EI: Una · 13-12-2012 5:00pm

Hi Dingding,

Did you phone the number on this link on AXA's website?

Regards,
Una

EI: Una · 13-12-2012 6:41pm

Hi again Dingding,

I have been speaking to Home Services regarding your query and they suggested phoning them directly in relation to the AXA offer - they are at 1850 372 333 or can be emailed to: homeservice@electricireland.ie

Do let me know if you require further assistance. We are here until 6pm and back in the morning from 8am.

Regards,
Una

AstraMonti · 14-12-2012 10:17pm

Hello,

I have two timers (side by side), one for hot water, the other for the heating. I also have 3 thermostats, one per floor.
Can one climote do the job and control all of this?

dingding · 15-12-2012 12:50pm

Electric Ireland: Una wrote: »

Hi again Dingding,

I have been speaking to Home Services regarding your query and they suggested phoning them directly in relation to the AXA offer - they are at 1850 372 333 or can be emailed to: homeservice@electricireland.ie

Do let me know if you require further assistance. We are here until 6pm and back in the morning from 8am.

Regards,
Una

Ok

I will try them again next week.

Electric Ireland: David · 17-12-2012 9:30am

AstraMonti wrote:

I have two timers (side by side), one for hot water, the other for the heating. I also have 3 thermostats, one per floor.
Can one climote do the job and control all of this?

Hi AstraMonti,

Climote is capable of controlling up to three heating zones, or two heating zones and one zone dedicated to hot water. Provided your heating system supports it, it can also regulate temperature.

The following video goes through the functionality of the Android/iOS app, which shows you what can be controlled remotely:

https://www.youtube.com/watch?v=HTiiq2eMSzA

If you have any other questions please don't hesitate to ask.

Thanks,

David.

EI: Una · 18-12-2012 5:24pm

dingding wrote: »

Ok

I will try them again next week.

Hi again Dingding,

Or if you like, private message us your contact details and we can look into this for you.

Regards,
Una

AstraMonti · 18-12-2012 8:58pm

Electric Ireland: David wrote: »

Provided your heating system supports it, it can also regulate temperature.

Thanks David. How can I figure out if it supports it? Can someone come over to my house and do a survey before buying it?

Electric Ireland: David · 19-12-2012 9:13am

Hi Astramonti,

If you send me your full name and phone number by PM I can arrange for one of the guys to give you a call.

Thanks,

David

dingding · 20-12-2012 1:03am

Electric Ireland: Una wrote: »

Hi again Dingding,

Or if you like, private message us your contact details and we can look into this for you.

Regards,
Una

Thanks Una,

Got a call today and I ordered it.

Cheers.

EI: Una · 20-12-2012 9:33am

Hi Dingding,

That's great - thanks for letting us know!

Una

Mugser · 21-12-2012 6:20pm

Got it installed today, liking it a lot:cool::cool:

Dylan goes electric · 21-12-2012 11:35pm

Just checking — does the Climote unit have a SIM card inside? Or do I need a phone line / wifi network in my house in order to control it remotely?

Mugser · 22-12-2012 10:18am

Dylan goes electric wrote: »

Just checking — does the Climote unit have a SIM card inside? Or do I need a phone line / wifi network in my house in order to control it remotely?

It has a sim card inside it. The €36 per year is for that.

Dylan goes electric · 22-12-2012 11:02am

That's what I was hoping. Cheers Mugser.

dingding · 25-12-2012 2:29am

Electric Ireland: Una wrote: »

Hi Dingding,

Did you phone the number on this link on AXA's website?

Regards,
Una

Hi Una,

I am not sure if I got the axa voucher as I forgot to mention axa when the person rang back.

If I pm you my details could you check please.

Many thanks.

EI: Una · 02-01-2013 12:56pm

Hi Dingding,

Do indeed private message me your name/address/telephone number.

Regards,
Una

dingding · 12-01-2013 8:13pm

Electric Ireland: Una wrote: »

Hi Dingding,

Do indeed private message me your name/address/telephone number.

Regards,
Una

Thanks Una, Voucher was emailed to me and Climote installed today. First impressions are that it is great.

Electric Ireland: David · 14-01-2013 9:54am

dingding wrote:

First impressions are that it is great.

Thanks dingding, good to hear that. We have a feeling this first impression will last, and hopefully save you some €'s in the process.

mloc123 · 22-01-2013 4:22pm

Hi,

I want to check something about Climote. Does the unit come with one wired remote thermostat unit or is the thermostat unit built into the timer itself?

For example.. if my timer is in the kitchen but I want the sitting room to be the temprature zone would the timer need to be moved or can I install and wire back the termastat to the unit?

EI: Una · 22-01-2013 4:54pm

Hi mloc123,

I spoke with our Home Energy Services team and they advised:

The Climote unit replaces any existing functions you have within your heating system. It will replace your existing time-clock and be linked to your thermostats.

Regards,
Una

Davy · 23-01-2013 12:34am

mloc123 wrote: »

Hi,

I want to check something about Climote. Does the unit come with one wired remote thermostat unit or is the thermostat unit built into the timer itself?

For example.. if my timer is in the kitchen but I want the sitting room to be the temprature zone would the timer need to be moved or can I install and wire back the termastat to the unit?

The thermostat is built into the hub/timer whatever you want to call it. It can be wired to room stats, but the temperature control that you see online or control via the hub will be from the hub rather then the room stat. So if its going to be in a colder room or warmer, you can set the temp higher or lower to try compensate the difference, or put the hub in the sitting room but might be awkward from getting back to the boiler.

mloc123 · 23-01-2013 12:02pm

Davy wrote: »

The thermostat is built into the hub/timer whatever you want to call it. It can be wired to room stats, but the temperature control that you see online or control via the hub will be from the hub rather then the room stat. So if its going to be in a colder room or warmer, you can set the temp higher or lower to try compensate the difference, or put the hub in the sitting room but might be awkward from getting back to the boiler.

Cheers, that is exactly what I wanted to know.

FoxT · 23-01-2013 6:28pm

I'd like to try one, please...

Now - i am really interested in the following....

How does it work? I assume it uses a SIM card? and how much does that cost? If you dont want to use a SIM card can you use an existing internet connection?

And, finally....

And chance the T&C's can be distilled down into a half a page of plain english?

Thanks

EI: Una · 24-01-2013 4:18pm

FoxT wrote: »

I'd like to try one, please...

Now - i am really interested in the following....

How does it work? I assume it uses a SIM card? and how much does that cost? If you dont want to use a SIM card can you use an existing internet connection?

And, finally....

And chance the T&C's can be distilled down into a half a page of plain english?

Thanks

BluE-WinG wrote: »

Hi Electric Ireland
I am enquiring about the sim card that is embedded in Climote. After a year, I'm sure many of us would prefer not to have another bill of 36e a year.

If we have a smart-phone with the downloaded Climote app - Could this be used remotely to control climote via your home internet connection and your smartphones internet connection- Thereby removing the requirement for the Sim card?

I guess the question really is - Is climote wifi enabled and can you access it using the app without the need for the sim card?

Hi FoxT and BluE-WinG,

I have escalated your queries to Home Energy Services and will advise you of their response ASAP. In the meantime, just FYI, here is info regarding the SIM cost and the associated special offers (no payment of the SIM for a year or two years, depending which payment option is chosen): https://www.electricireland.ie/ei/residential-energy-services/home-services/How-can-I-buy-climote.jsp - the main terms and conditions are contained herein, and just to add: customers who would like to avail of the instalment plan option (paying off the Climote via bill) as well as it being required to be a direct debit customer, they must also be a customer with Electric Ireland a minimum of 12 months.

Our competition thread features a demo video on the first post; ensure to post your competition entry there if you have not done so already.

Regards,
Una

Climote

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