New 365 online website

terenurebob · 15-01-2021 12:39pm #1

Hi, I have just used the new 365 online website and really don't like it. The previous version was much better. It now takes several clicks to see details of all of my accounts where the previous version showed everything on a single screen.

When clicking on items, the delay in screen refresh is really noticeable.

If I wanted to see latest transactions for my accounts, I would just click the + icon and see the information. Now I have to click around several times to see the information.

I also like how the transfer funds/pay a bill option was at the top of the main view in the old version.

Before, once I logged in, I could pay something from the main screen. Now I have to:

Payments --> Send Money or Pay a bill --> Select account

Whereas before, I just did this via the Quick Transfer.

I understand that you needed to upgrade for 2FA authentication but you should have left the feature set and navigation the same.

It's my opinion that you have taken a very good web application and made it really bad.

WadeWatts · 15-01-2021 12:45pm

Agree entirely with this. Sacrificed so much functionality and ease of use just to try and make it more "modern".

Casher · 15-01-2021 12:50pm

I just logged into Boards to say the same thing. Just tried using the website and found it very clunky. Having to go into a separate screen to make payments and also needing to have my phone open beside me to approve the payment. Notifications weren't being received by my phone so I had to keep going to the log-in screen of my app to approve the payment.

Bank of Ireland Reps · 15-01-2021 1:00pm

terenurebob wrote: »

Hi, I have just used the new 365 online website and really don't like it. The previous version was much better. It now takes several clicks to see details of all of my accounts where the previous version showed everything on a single screen.

When clicking on items, the delay in screen refresh is really noticeable.

If I wanted to see latest transactions for my accounts, I would just click the + icon and see the information. Now I have to click around several times to see the information.

I also like how the transfer funds/pay a bill option was at the top of the main view in the old version.

Before, once I logged in, I could pay something from the main screen. Now I have to:

Payments --> Send Money or Pay a bill --> Select account

Whereas before, I just did this via the Quick Transfer.

I understand that you needed to upgrade for 2FA authentication but you should have left the feature set and navigation the same.

It's my opinion that you have taken a very good web application and made it really bad.

Hi terenurebob

Thanks so much for taking the time to share your experience of the new site.

Sorry to hear you are unhappy with the new layout. We have changed this to align the customer view on both the full website and the App.

We very much appreciate your feedback today and will ensure your comments and concerns are passed to our Online Development Team.

Thanks again for posting ,

Alison

15-01-2021 1:21pm

Ya, it's a tad bizarre that it somehow has a slow login. I would say there's more pressing issues than updating the UI. Eg things like deposit account statements aren't available online, a physical copy needs to be ordered. Added security is good but the overall features are very poor.

Bank of Ireland Reps · 15-01-2021 2:25pm

Hi All,

Thanks for joining the thread.

Thanks so much for the feedback on the new site. Just a reminder that the phone is needed for PSD2 requirements. We will be passing on your experiences to our Online Development Team.

Many thanks
Alison

listermint · 15-01-2021 2:33pm

I take a more nuanced view on this tbh, working in web development world. People despise change, any change even the slightest change.
Just logged in to the site to see what its like solely based on this thread. I had not known it was changing today.

Its clear, Its well laid out, Its far less busy. Navigation is across the top.

Frankly and no offense to anyone here , but you'd want to be a bit slow not to be able to navigate the new site.

The old one was too busy, tiny writing, It looked its age and tbh it was simply not user friendly. I knew my way around purely because i was used to it over time. Crap experience.

Decent effort by your team.

Maidhci · 15-01-2021 2:45pm

Can you please indicate a timeframe for the introduction the of physical security device for customers who do not have access the the BOI App? Also, will online banking continue to be available to customers without the App until such time as the physical security device has been made available?

Bank of Ireland Reps · 15-01-2021 3:25pm

listermint wrote: »

I take a more nuanced view on this tbh, working in web development world. People despise change, any change even the slightest change.
Just logged in to the site to see what its like solely based on this thread. I had not known it was changing today.

Its clear, Its well laid out, Its far less busy. Navigation is across the top.

Frankly and no offense to anyone here , but you'd want to be a bit slow not to be able to navigate the new site.

The old one was too busy, tiny writing, It looked its age and tbh it was simply not user friendly. I knew my way around purely because i was used to it over time. Crap experience.

Decent effort by your team.

Thank Listermint for joining the thread.

We're delighted to hear you're liking the new layout on the site and finding it easy to navigate.

Thanks for taking the time to share this with today, we'll certainly pass this onto the Online Team.

Alison

Bank of Ireland Reps · 15-01-2021 3:34pm

Maidhci wrote: »

Can you please indicate a timeframe for the introduction the of physical security device for customers who do not have access the the BOI App? Also, will online banking continue to be available to customers without the App until such time as the physical security device has been made available?

Hi Maidhci

Thanks for joining the thread.

We have answered some queries relating to this here

Please be assured, we will be in touch with customers prior to the further changes to the site.

Many thanks
Alison

terenurebob · 15-01-2021 3:34pm

listermint wrote: »

I take a more nuanced view on this tbh, working in web development world. People despise change, any change even the slightest change.
Just logged in to the site to see what its like solely based on this thread. I had not known it was changing today.

Its clear, Its well laid out, Its far less busy. Navigation is across the top.

Frankly and no offense to anyone here , but you'd want to be a bit slow not to be able to navigate the new site.

The old one was too busy, tiny writing, It looked its age and tbh it was simply not user friendly. I knew my way around purely because i was used to it over time. Crap experience.

Decent effort by your team.

I am not saying it doesn't look nice. I'm saying it now takes 4 clicks now to do what used to take 1 click. UX has degraded in my opinion. As a web app dev for the last 20 years, I know how important UX and responsive pages are.

The old site looked old for sure and needed an upgrade. The issue I have is that features were left out of the redesign.

Gloomtastic! · 16-01-2021 1:13pm

I’ve been using the new App since it’s launch and love that all my User IDs (I have several business and personal accounts) are accessible with a single click.

Desktop version I still have to input my User ID - why hasn’t this progressed?

Why do I need to have my App open to access the desktop version, yet I can access the App without any further verification?

In short, App better, Desktop still needs work.

Bank of Ireland: Megan · 16-01-2021 1:26pm

Gloomtastic! wrote: »

I’ve been using the new App since it’s launch and love that all my User IDs (I have several business and personal accounts) are accessible with a single click.

Desktop version I still have to input my User ID - why hasn’t this progressed?

Why do I need to have my App open to access the desktop version, yet I can access the App without any further verification?

In short, App better, Desktop still needs work.

Good afternoon,

Thank you for getting in touch with us here on Boards.ie.

I am delighted to hear you are happy with the new app. To comply with European regulations, you will need an extra form of identification when using online banking. This is called Strong Customer Authentication (SCA).

SCA links your smartphone to your online banking access. When you attempt to log in through the website, you will receive a push notification to your phone to approve access. This is an added layer of security.

I hope this information helps and clarifies!

Have a nice day and take care.

Many thanks,
Megan

joeirish · 17-01-2021 12:23pm

Why do I need two devices when using my laptop/desktop to log in (the laptop and another security device)? and not when using just my mobile?. Surely there is more risk of my mobile being lost or stolen and then used to log in to my account than having my laptop/desktop stolen and the same thing happening. If you say SCA is needed then surely it is needed for the most vulnerable of devices? And what happens if I am using my laptop/desktop because my mobile is out of charge or not working for some reason? I can't then use the verification process that goes to my mobile.

Slutmonkey57b · 17-01-2021 2:48pm

Bank of Ireland Reps wrote: »

Thanks so much for taking the time to share your experience of the new site.

Sorry to hear you are unhappy with the new layout. We have changed this to align the customer view on both the full website and the App.

We very much appreciate your feedback today and will ensure your comments and concerns are passed to our Online Development Team.

Thanks again for posting ,

Alison

Are BOI aware that the App is ****? That it has a rating lower than 2 stars? That customers hate it?

Or is there some desperate manager responsible for the 1bn+ spend cheerleeding for it with a megaphone to avoid getting sacked?

Poncke · 18-01-2021 12:07pm

The new website is totally designed for a mobile device. Look how much of the screen is used by the website, its like viewing a mobile app emulation on a widescreen monitor. I get that you want to modernise the look and feel of the website, but please utilise full screen space. You are using 33% of the screen. I have to scroll down to see all services, whilst everything would fit easily on the screen if the space was used efficiently. This design makes no sense.

Poncke · 18-01-2021 12:12pm

listermint wrote: »

Its clear, Its well laid out, Its far less busy. Navigation is across the top.

You're a website developer and you think the website is well laid out? I guess we found the root cause then of poor website design in Ireland. If you think the new website is well laid out when I have to scroll down to see all content when there is at least 50% white space on the screen not used.

Bank of Ireland: Richard F · 18-01-2021 12:20pm

joeirish wrote: »

Why do I need two devices when using my laptop/desktop to log in (the laptop and another security device)? and not when using just my mobile?. Surely there is more risk of my mobile being lost or stolen and then used to log in to my account than having my laptop/desktop stolen and the same thing happening. If you say SCA is needed then surely it is needed for the most vulnerable of devices? And what happens if I am using my laptop/desktop because my mobile is out of charge or not working for some reason? I can't then use the verification process that goes to my mobile.

Hi Joeirish,

Thanks for your post. We have responded to your other query in your other thread.

EU Regulations have been introduced that affect all banks. Additional security is now required when you log in on 365Online or carry out certain transactions. Along with your 365 pin, we'll send you a notification to your security device to confirm that it is you logging in to your account.

We have attached a link with some more information here.

We hope this helps.

Thanks,
Richard

Poncke · 18-01-2021 12:26pm

Bank of Ireland: Richard F wrote: »

joeirish wrote: »

Why do I need two devices when using my laptop/desktop to log in (the laptop and another security device)? and not when using just my mobile?. Surely there is more risk of my mobile being lost or stolen and then used to log in to my account than having my laptop/desktop stolen and the same thing happening. If you say SCA is needed then surely it is needed for the most vulnerable of devices? And what happens if I am using my laptop/desktop because my mobile is out of charge or not working for some reason? I can't then use the verification process that goes to my mobile.

Hi Joeirish,

Thanks for your post. We have responded to your other query in your other thread.

EU Regulations have been introduced that affect all banks. Additional security is now required when you log in on 365Online or carry out certain transactions. Along with your 365 pin, we'll send you a notification to your security device to confirm that it is you logging in to your account.

We have attached a link with some more information here.

We hope this helps.

Thanks,
Richard

That doesn't answer his question though. He is asking why he needs 2 devices when logging in from a PC, but he only needs one device when logging in from a mobile device.

bangkok · 18-01-2021 1:19pm

Hi,

I cant get into 365online on my laptop, it says

[color=var(--heading-color)]This site can’t be reached[/color]

www.365online.com refused to connect.

any ideas?

Slutmonkey57b · 18-01-2021 1:46pm

Poncke wrote: »

The new website is totally designed for a mobile device. Look how much of the screen is used by the website, its like viewing a mobile app emulation on a widescreen monitor. I get that you want to modernise the look and feel of the website, but please utilise full screen space. You are using 33% of the screen. I have to scroll down to see all services, whilst everything would fit easily on the screen if the space was used efficiently. This design makes no sense.

That's awful. Genuinely terrible. Not even close to "responsive design" principles. But then, I'm sure the same team making a balls of the app are now in charge of making a balls of the site.

Irish Steve · 18-01-2021 2:57pm

So, several comments relating to this new approach.

Clunky is not even close, why was it not possible to use the same sort of validation that's been used by a wide range of service, send a code via text messaging to the device, as this is right now, it's messy, clunky, and more annoying, I have to open the app on the mobile device to access the swipe, and it then leaves the app open on the phone, at the login page, which means more messing around to close the app, as there's no automatic close on Android, I have to go into phone management to make sure the phone app is actually closed. Given that quite a bit of the log in data is being stored by the phone, I see this as a compromise of security, in that I'm 2 steps in to the 3 to log on automatically, and there's no check if the phone is being used in the reverse direction, so double protection is a bit meaningless for people with the phone app as well.

Then there's the errors in the app. On the laptop, if I go into the user profile to look at the devices, according to the information returned, my device is supposedly the mobile, even though I am logged in on the laptop. That's WRONG, in so many ways, and should never have got through testing. This looks very much like a pretty simplistic port of the mobile app into the browser, with acres of wasted white space that could have been much more appropriately used to reduce the number of screen switches.

According to the system, there are 2 devices for validation, one is ** Mobile, the other is ** Samsung. It's not at all clear what the second device is, I know that the ** Mobile is my phone, as there is the associated number, so what's the second device.

Apart from the fact that some serious updates were desperately needed years ago, it's a massive pity that what's come out seems to be very much a compromise to reduce the support load, as it seems to be basically the mobile app running in a web skin.

Hopefully, the relevant people that are responsible for the development will take on board some of the issues that seem to have come through without being caught in the testing

Bank of Ireland: Richard F · 18-01-2021 3:40pm

Poncke wrote: »

Bank of Ireland: Richard F wrote: »

joeirish wrote: »

Why do I need two devices when using my laptop/desktop to log in (the laptop and another security device)? and not when using just my mobile?. Surely there is more risk of my mobile being lost or stolen and then used to log in to my account than having my laptop/desktop stolen and the same thing happening. If you say SCA is needed then surely it is needed for the most vulnerable of devices? And what happens if I am using my laptop/desktop because my mobile is out of charge or not working for some reason? I can't then use the verification process that goes to my mobile.

Hi Joeirish,

Thanks for your post. We have responded to your other query in your other thread.

EU Regulations have been introduced that affect all banks. Additional security is now required when you log in on 365Online or carry out certain transactions. Along with your 365 pin, we'll send you a notification to your security device to confirm that it is you logging in to your account.

We have attached a link with some more information here.

We hope this helps.

Thanks,
Richard

That doesn't answer his question though. He is asking why he needs 2 devices when logging in from a PC, but he only needs one device when logging in from a mobile device.

Hi Poncke,

As you would need to provision your mobile phone as a security device by receiving a code to your phone, this would be one of the steps of two factor authentication. If your phone was lost or stolen, it would be necessary to get in touch with our lost & stolen team on ROI Freephone 1800946764.

Thanks,
Richard

Bank of Ireland: Richard F · 18-01-2021 3:42pm

bangkok wrote: »

Hi,

I cant get into 365online on my laptop, it says

[color=var(--heading-color)]This site can’t be reached[/color]

www.365online.com refused to connect.

any ideas?

We're sorry to hear this Bangkok,

Can we ask you to try log in here to see if you receive the same error message?

Can we also ask you to see if this works on a different browser?

Thanks,
Richard

Bank of Ireland: Richard F · 18-01-2021 3:48pm

Irish Steve wrote: »

So, several comments relating to this new approach.

Clunky is not even close, why was it not possible to use the same sort of validation that's been used by a wide range of service, send a code via text messaging to the device, as this is right now, it's messy, clunky, and more annoying, I have to open the app on the mobile device to access the swipe, and it then leaves the app open on the phone, at the login page, which means more messing around to close the app, as there's no automatic close on Android, I have to go into phone management to make sure the phone app is actually closed. Given that quite a bit of the log in data is being stored by the phone, I see this as a compromise of security, in that I'm 2 steps in to the 3 to log on automatically, and there's no check if the phone is being used in the reverse direction, so double protection is a bit meaningless for people with the phone app as well.

Then there's the errors in the app. On the laptop, if I go into the user profile to look at the devices, according to the information returned, my device is supposedly the mobile, even though I am logged in on the laptop. That's WRONG, in so many ways, and should never have got through testing. This looks very much like a pretty simplistic port of the mobile app into the browser, with acres of wasted white space that could have been much more appropriately used to reduce the number of screen switches.

According to the system, there are 2 devices for validation, one is ** Mobile, the other is ** Samsung. It's not at all clear what the second device is, I know that the ** Mobile is my phone, as there is the associated number, so what's the second device.

Apart from the fact that some serious updates were desperately needed years ago, it's a massive pity that what's come out seems to be very much a compromise to reduce the support load, as it seems to be basically the mobile app running in a web skin.

Hopefully, the relevant people that are responsible for the development will take on board some of the issues that seem to have come through without being caught in the testing

Hi Irish Steve,

Thanks for this feedback, we really appreciate all customer feedback both positive and negative and rest assured we'll share this with the development team.

If your phone was lost or stolen, it would be necessary to get in touch with our lost & stolen team on ROI Freephone 1800946764. If you also do not recognize this second device for validation, we would recommend linking in with our team on 0818200362. One of our colleagues will be happy to help with this.

Thanks again,
Richard

bangkok · 18-01-2021 4:15pm

Bank of Ireland: Richard F wrote: »

bangkok wrote: »

Hi,

I cant get into 365online on my laptop, it says

[color=var(--heading-color)]This site can’t be reached[/color]

www.365online.com refused to connect.

any ideas?

We're sorry to hear this Bangkok,

Can we ask you to try log in here to see if you receive the same error message?

Can we also ask you to see if this works on a different browser?

Thanks,
Richard

when i clicked on that link you sent i get this..

[color=var(--heading-color)]Your connection is not private
Attackers might be trying to steal your information from www.365online.com (for example, passwords, messages, or credit cards). [url=chrome-error://chromewebdata/#]Learn more[/url]
[color=var(--error-code-color)]NET::ERR_CERT_REVOKED[/color][/color]

Reload

Hide advanced
www.365online.com normally uses encryption to protect your information. When Google Chrome tried to connect to www.365online.com this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be www.365online.com, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Google Chrome stopped the connection before any data was exchanged.
You cannot visit www.365online.com right now because its certificate has been revoked. Network errors and attacks are usually temporary, so this page will probably work later.

i tried internet explorer than and it says "this site is not secure"

so cant get in at all using chrome or internet explorer

Bank of Ireland: Richard F · 18-01-2021 4:40pm

bangkok wrote: »

Bank of Ireland: Richard F wrote: »

bangkok wrote: »

Hi,

I cant get into 365online on my laptop, it says

[color=var(--heading-color)]This site can’t be reached[/color]

www.365online.com refused to connect.

any ideas?

We're sorry to hear this Bangkok,

Can we ask you to try log in here to see if you receive the same error message?

Can we also ask you to see if this works on a different browser?

Thanks,
Richard

when i clicked on that link you sent i get this..

[color=var(--heading-color)]Your connection is not private
Attackers might be trying to steal your information from www.365online.com (for example, passwords, messages, or credit cards). [url=chrome-error://chromewebdata/#]Learn more[/url]
[color=var(--error-code-color)]NET::ERR_CERT_REVOKED[/color][/color]
Reload
Hide advanced
www.365online.com normally uses encryption to protect your information. When Google Chrome tried to connect to www.365online.com this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be www.365online.com, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Google Chrome stopped the connection before any data was exchanged.
You cannot visit www.365online.com right now because its certificate has been revoked. Network errors and attacks are usually temporary, so this page will probably work later.

i tried internet explorer than and it says "this site is not secure"

so cant get in at all using chrome or internet explorer

Thanks for sharing this with us today. We're sorry to hear this. If there is an option to "reload" we would ask you to select this and hopefully it will allow you to log in. Rest assured our development team are looking into this and we will provide an update as soon as one becomes available.

Thanks,
Richard

bangkok · 18-01-2021 4:58pm

Bank of Ireland: Richard F wrote: »

bangkok wrote: »

Bank of Ireland: Richard F wrote: »

bangkok wrote: »

Hi,

I cant get into 365online on my laptop, it says

[color=var(--heading-color)]This site can’t be reached[/color]

www.365online.com refused to connect.

any ideas?

We're sorry to hear this Bangkok,

Can we ask you to try log in here to see if you receive the same error message?

Can we also ask you to see if this works on a different browser?

Thanks,
Richard

when i clicked on that link you sent i get this..

[color=var(--heading-color)]Your connection is not private
Attackers might be trying to steal your information from www.365online.com (for example, passwords, messages, or credit cards). [url=chrome-error://chromewebdata/#]Learn more[/url]
[color=var(--error-code-color)]NET::ERR_CERT_REVOKED[/color][/color]
Reload
Hide advanced
www.365online.com normally uses encryption to protect your information. When Google Chrome tried to connect to www.365online.com this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be www.365online.com, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Google Chrome stopped the connection before any data was exchanged.
You cannot visit www.365online.com right now because its certificate has been revoked. Network errors and attacks are usually temporary, so this page will probably work later.

i tried internet explorer than and it says "this site is not secure"

so cant get in at all using chrome or internet explorer

Thanks for sharing this with us today. We're sorry to hear this. If there is an option to "reload" we would ask you to select this and hopefully it will allow you to log in. Rest assured our development team are looking into this and we will provide an update as soon as one becomes available.

Thanks,
Richard

yea tried everything, reload, advanced etc etc, in chrome, internet explorer, no joy

Slutmonkey57b · 19-01-2021 12:49am

Given that the mobile app is plagued with bugs where it doesn't recognise pin entry, or crashes during validation, or fails to complete a login, or sends a text after a login that says you're about to be locked out, why would anyone risk switching to the new website which requires two factor authentication in the app?

And what use is two factor authentication when the authentication is a swipe? Why isn't it biometric?

Slutmonkey57b · 19-01-2021 12:51am

bangkok wrote: »

when i clicked on that link you sent i get this..

[color=var(--heading-color)]Your connection is not private
Attackers might be trying to steal your information from www.365online.com (for example, passwords, messages, or credit cards). [url=chrome-error://chromewebdata/#]Learn more[/url]
[color=var(--error-code-color)]NET::ERR_CERT_REVOKED[/color][/color]
Reload
Hide advanced
www.365online.com normally uses encryption to protect your information. When Google Chrome tried to connect to www.365online.com this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be www.365online.com, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Google Chrome stopped the connection before any data was exchanged.
You cannot visit www.365online.com right now because its certificate has been revoked. Network errors and attacks are usually temporary, so this page will probably work later.

i tried internet explorer than and it says "this site is not secure"

so cant get in at all using chrome or internet explorer

Quality work there. Can't even maintain a security certificate.

Bank of Ireland: Tara · 19-01-2021 10:50am

Thanks for getting back to us bangkok. We've had similar queries regarding the message on Google Chrome and have raised this with our support team and will get back to you here as soon as we have an update. Can you please check that you have the most up to date version of IE as we haven't received of issues accessing 365 via this browser.

Thanks
Tara

bangkok · 19-01-2021 10:55am

Bank of Ireland: Tara wrote: »

Thanks for getting back to us bangkok. We've had similar queries regarding the message on Google Chrome and have raised this with our support team and will get back to you here as soon as we have an update. Can you please check that you have the most up to date version of IE as we haven't received of issues accessing 365 via this browser.

Thanks
Tara

Hi Tara,

Internet Explorer 11 is the version i am using. i usually use chrome anyway, so i will just wait and see what you come back with on that one

thanks

Bank of Ireland: Tara · 19-01-2021 10:59am

Slutmonkey57b wrote: »

Given that the mobile app is plagued with bugs where it doesn't recognise pin entry, or crashes during validation, or fails to complete a login, or sends a text after a login that says you're about to be locked out, why would anyone risk switching to the new website which requires two factor authentication in the app?

And what use is two factor authentication when the authentication is a swipe? Why isn't it biometric?

Hi there,

We're sorry to hear you're having difficulty using the new mobile app. Can you please let us know the make and model of your device and what version of Android/iOS is installed?

EU Regulations have been introduced that affect all banks. Additional security is now required when you log onto 365 online or carry out certain transactions. You can find more information on this here.

Thanks
Tara

DelSur · 19-01-2021 11:06am

Export transactions feature does not produce transaction file (.csv) correctly.
(Windows 10, Firefox 84.0.2 (64-bit))

I select the "Filter completed transactions" option.
Select a date range (01/12/2020 --> 31/12/2020)

UX complaint 1:
To export the range selected above, one has to select the "Show More" button multiple times until the whole range is loaded on screen (because if not the export will only export what is currently on-screen. This could be solved with a simple checkbox to indicate if whole range is desired for export)

UX complaint 2:
Naming of the export file is gibberish rather than something more related to the account name and date range selected.

Bug:
Upon extraction of the full range to the .csv format, the Debit and Credit columns get mixed up and duplicates appear.

i.e. - this sort of thing in my example below happened on my three attempts

04/12/2020 ATM03DEC CO DUBLIN 35 50
04/12/2020 POS02DEC PAYPAL *ALLS 162 51.5
07/12/2020 0002079265PCC KI7W GP 22.99 51.5
07/12/2020 POSC05DEC BYRNES NEWS 22.99
07/12/2020 POSC04DEC TESCO STORE 42.93

Regards,

Bank of Ireland: Tara · 19-01-2021 11:31am

DelSur wrote: »

Export transactions feature does not produce transaction file (.csv) correctly.
(Windows 10, Firefox 84.0.2 (64-bit))

I select the "Filter completed transactions" option.
Select a date range (01/12/2020 --> 31/12/2020)

UX complaint 1:
To export the range selected above, one has to select the "Show More" button multiple times until the whole range is loaded on screen (because if not the export will only export what is currently on-screen. This could be solved with a simple checkbox to indicate if whole range is desired for export)

UX complaint 2:
Naming of the export file is gibberish rather than something more related to the account name and date range selected.

Bug:
Upon extraction of the full range to the .csv format, the Debit and Credit columns get mixed up and duplicates appear.

i.e. - this sort of thing in my example below happened on my three attempts

04/12/2020 ATM03DEC CO DUBLIN 35 50
04/12/2020 POS02DEC PAYPAL *ALLS 162 51.5
07/12/2020 0002079265PCC KI7W GP 22.99 51.5
07/12/2020 POSC05DEC BYRNES NEWS 22.99
07/12/2020 POSC04DEC TESCO STORE 42.93

Regards,

Hi DelSur,

Thanks for your post and feedback. We're aware some customers are having this issue when exporting to CSV and this is being investigated by our support team and we'll provide an update as soon as possible.

Thanks
Tara

Bank of Ireland: Tara · 19-01-2021 12:29pm

bangkok wrote: »

Bank of Ireland: Tara wrote: »

Thanks for getting back to us bangkok. We've had similar queries regarding the message on Google Chrome and have raised this with our support team and will get back to you here as soon as we have an update. Can you please check that you have the most up to date version of IE as we haven't received of issues accessing 365 via this browser.

Thanks
Tara

Hi Tara,

Internet Explorer 11 is the version i am using. i usually use chrome anyway, so i will just wait and see what you come back with on that one

thanks

Hi bangkok,

Our support team have asked if you can please try typing the full website address into the browser, [font=Calibri, sans-serif]https://www.365online.com[/font], and let us know if you get the same message? There is also a log in button on www.bankofireland.com in the top right hand corner, can you please let us know if this gives you the same message?

Thanks
Tara

bangkok · 19-01-2021 12:53pm

Bank of Ireland: Tara wrote: »

bangkok wrote: »

Bank of Ireland: Tara wrote: »

Thanks for getting back to us bangkok. We've had similar queries regarding the message on Google Chrome and have raised this with our support team and will get back to you here as soon as we have an update. Can you please check that you have the most up to date version of IE as we haven't received of issues accessing 365 via this browser.

Thanks
Tara

Hi Tara,

Internet Explorer 11 is the version i am using. i usually use chrome anyway, so i will just wait and see what you come back with on that one

thanks

Hi bangkok,

Our support team have asked if you can please try typing the full website address into the browser, [font=Calibri, sans-serif]https://www.365online.com[/font], and let us know if you get the same message? There is also a log in button on www.bankofireland.com in the top right hand corner, can you please let us know if this gives you the same message?

Thanks
Tara

Hi Tara,

yes tried that same error, i cant even get into www.bankofireland.com, get a privacy error your connection is not private

Bank of Ireland: Tara · 19-01-2021 3:37pm

bangkok wrote: »

Bank of Ireland: Tara wrote: »

bangkok wrote: »

Bank of Ireland: Tara wrote: »

Thanks for getting back to us bangkok. We've had similar queries regarding the message on Google Chrome and have raised this with our support team and will get back to you here as soon as we have an update. Can you please check that you have the most up to date version of IE as we haven't received of issues accessing 365 via this browser.

Thanks
Tara

Hi Tara,

Internet Explorer 11 is the version i am using. i usually use chrome anyway, so i will just wait and see what you come back with on that one

thanks

Hi bangkok,

Our support team have asked if you can please try typing the full website address into the browser, [font=Calibri, sans-serif]https://www.365online.com[/font], and let us know if you get the same message? There is also a log in button on www.bankofireland.com in the top right hand corner, can you please let us know if this gives you the same message?

Thanks
Tara

Hi Tara,

yes tried that same error, i cant even get into www.bankofireland.com, get a privacy error your connection is not private

Thanks for checking this bangkok. We'll update you here as soon as we have an update from our support team.

Thanks,
Tara

MovieFest · 19-01-2021 4:26pm

Hi There,
Will it be possible to register a laptop/computer as a secure device?
Or will I always need to log in with my phone every time I want to log on with my laptop?
Is there a way to turn this two-device setting off?

Thanks!

Bank of Ireland: Tara · 19-01-2021 4:33pm

MovieFest wrote: »

Hi There,
Will it be possible to register a laptop/computer as a secure device?
Or will I always need to log in with my phone every time I want to log on with my laptop?
Is there a way to turn this two-device setting off?

Thanks!

Hi MovieFest,

Thanks for your post.

To comply with European regulations, you will need an extra form of identification when using online banking. This is called Strong Customer Authentication (SCA).

SCA links your smartphone to your online banking access. When you attempt to log in through the website, you will receive a push notification to your phone to approve access. This is an added layer of security.

As SCA is a regulatory requirement it is not possible to switch this off.

Thanks
Tara

dublin49 · 19-01-2021 4:43pm

have managed to get access to my account on Desk top ,very messy to say the least.Anyway my accounts are joint accounts with my wife,I can see statements on accounts but when I click on credit card it shows me this months transactions but no statements.When the statements arrived in post they were addressed to my wife ,always had access before up until this revamp,any ideas.

blenderbus · 19-01-2021 5:38pm

I am not receiving notifications on my registered device, and so am unable to login at all.
- The device name is correct
- Notifications are enabled
- I have even logged into the device whilst attempting, but still don't receive any notifications.

I am thus locked out of my online (not app) account. I can still login via the app but that's not what I want/need.

Update/workaround:
I tried again and this time selected 'I don't have the app' (although I checked that the app was up to date). It then reverted to the old login process so I was at least able to access my account.

dublin49 · 19-01-2021 6:05pm

blenderbus wrote: »

I am not receiving notifications on my registered device, and so am unable to login at all.
- The device name is correct
- Notifications are enabled
- I have even logged into the device whilst attempting, but still don't receive any notifications.

I am thus locked out of my online (not app) account. I can still login via the app but that's not what I want/need.

Update/workaround:
I tried again and this time selected 'I don't have the app' (although I checked that the app was up to date). It then reverted to the old login process so I was at least able to access my account.

Just be careful re notification,I missed it first time,it disappears if you dont click it immediately,

tcif · 20-01-2021 9:14am

"To comply with European regulations, you will need an extra form of identification when using online banking. This is called Strong Customer Authentication (SCA). SCA links your smartphone to your online banking access. "

What constitutes the added layer of security from my mobile? Which I would certainly consider the more vulnerable of my devices.

I appreciate the concept of TFA - I work in IT - but from what I can see the only security on my phone is now the 3 required digits of my pin. The pin digits are between 0-9 so that's a limited number of permutations. Once I'm in on the phone I don't need a second device (as per the regulations quoted above), I can complete all transactions with a single device as before. The problem is that device is now my mobile, not my laptop which has much better security. In fact, if I were foolish enough to select the option on the app to remain logged in I'd have no security whatsoever from anyone who managed to access my phone.

I'm not at all happy as a customer at being forced into that situation. I think you've gotten this wrong.

I've also observed poor response times from the app several times, including one attempted transaction which timed out before the swipe notification appeared on my phone.

Gloomtastic! · 20-01-2021 1:02pm

They’re not budging from the script on this one at all.

Bottom line. If you need your mobile app open to access your desktop version, why not just use your mobile app?

Inquitus · 20-01-2021 4:48pm

I appreciate your efforts to enable 2FA, but the new Android App and the new Website are very much slower than their older counterparts. The App takes far to long to perform a simple transaction, I would guess 5-10x longer than the previous App, and the new Website is just the same, much more clicks required, quick transfers not available.

Please have a word with your Dev team and make sure they understand that Customer Experience is the #1 thing that should be aimed for in Apps and Websites, and making things more complicated to do and taking far far longer is not a good Customer Experience at all!

tcif · 20-01-2021 5:10pm

If you were actually talking to your Dev team how about suggesting they do an authenticator app which is distinct from your mobile banking app? Other companies do this and it would enforce 2FA, improve security and comply with the EU regulation but without forcing customers to use your mobile banking if they don't want to.

I assume the reason I can log into the app with only 3 digits of my pin without using my 6 digit ID is because the app saves it for association with the authenticator functionality? But in the process this more than halves the required credentials which have to be input to access my bank accounts. Please explain to me how that is added security because it seems like the exact opposite to me.

Mister Vain · 20-01-2021 5:30pm

tcif wrote: »

If you were actually talking to your Dev team how about suggesting they do an authenticator app which is distinct from your mobile banking app? Other companies do this and it would enforce 2FA, improve security and comply with the EU regulation but without forcing customers to use your mobile banking if they don't want to.

I assume the reason I can log into the app with only 3 digits of my pin without using my 6 digit ID is because the app saves it for association with the authenticator functionality? But in the process this more than halves the required credentials which have to be input to access my bank accounts. Please explain to me how that is added security because it seems like the exact opposite to me.

I was thinking the same thing. A fingerprint option like the one on N26 would be better.

I actually like the new website layout but agree that its a bit slow.

dublin49 · 20-01-2021 9:23pm

I have joint account with my wife.We both have a Visa Debit and a credit card linked to the account,I manage our money and always had access to previous Credit card statements online. That is gone now after new revamp because back in the last century my wife's name somehow was the main name on the credit cards,whats laughable is I can see this months transactions but not when these details transfer to a statement,So I am trusted with my own details for a month but if I want to look back at a previous month my wife has to register for online banking.I suspect there is a desire to provide discretion for waring couples so they use a sledgehammer to crack a nut and change for the vast majority for a small minority.So in these times of online fraud we have to register a second time to see our statements,we are not young and last thing we need is more login details to remember and protect,

Bank of Ireland Reps · 21-01-2021 10:51am

Hi dublin49

Thanks for your post.

With the credit card, it should only be available to the main card holder online, the initial applicant.

Your wife can call our ROI freephone number on 1800946156 and a colleague can certainly set up online banking for her. Team are available until 5pm.

Just to add, with a joint account, each party to the account will have their own login details, this allows also for any other sole accounts they may have to be viewed within their own login profile.

We hope the above helps,

Many thanks
Alison

dublin49 · 21-01-2021 12:30pm

Bank of Ireland Reps wrote: »

Hi dublin49

Thanks for your post.

With the credit card, it should only be available to the main card holder online, the initial applicant.

Your wife can call our ROI freephone number on 1800946156 and a colleague can certainly set up online banking for her. Team are available until 5pm.

Just to add, with a joint account, each party to the account will have their own login details, this allows also for any other sole accounts they may have to be viewed within their own login profile.

We hope the above helps,

Many thanks
Alison

Hi Alison,

I have my own credit card ,I can view all Credit card transactions online(I am looking at a purchase my wife made in January) but I am not trusted to view statements ,where is the logic in that.You need not reply as I am getting nowhere but really it needs to be looked at again.

New 365 online website

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