Irish Water Refunds information

Irish Water: Amy · 14-06-2018 5:13pm

Hi snowdaisy,

Thanks for getting in touch - We will be happy to look into this for you.

Would you mind sending us the below details via PM so we can investigate?

- Your name;
- Address;
- Contact number and;
- Account number.

Thanks in advance,
Amy

shinblade2002 · 26-06-2018 3:17pm

Hi I’m trying to log in online but i have forgotten my account details when I click on forgotten password and enter my email it’s saying email not valid but this is the email address I used to set the account up

Irish Water: Mairead · 26-06-2018 5:23pm

Hi,

shinblade2002 wrote: »

Hi I’m trying to log in online but i have forgotten my account details when I click on forgotten password and enter my email it’s saying email not valid but this is the email address I used to set the account up

If you send a private message with the following details, we can follow up:

- Name;
- Address;
- Account Number;
- WPRN.

Thanks,
Mairead

shinblade2002 · 26-06-2018 7:59pm

I don’t have the account details that’s what I want to log in to get
ote="Irish Water: Mairead;107360906"]Hi,

If you send a private message with the following details, we can follow up:

- Name;
- Address;
- Account Number;
- WPRN.

Thanks,
Mairead[/quote]

Irish Water: Mairead · 27-06-2018 9:32am

Hi shinblade2002

shinblade2002 wrote: »

I don’t have the account details that's what I want to log in to get

If you can provide the following details by private message, we can verify your account:

- Name and Address;
- Contact number on account;
- Email Address associated with account;
- Landlord details; and
- Method of payment and date payment was made.

Thanks,
Mairead

GlassOnion · 08-07-2018 3:47pm

Hi,

I paid 2 water bills while living at a rented property. I did not put my name on the account and letters were addressed to the occupier. As I paid by credit card and the landlady's name was not on the account, I thought the refund would come through to my card. If I PM account no/address/amount paid, can you tell me if any refund has been issued?

Thanks

Irish Water: Mairead · 08-07-2018 4:43pm

Hi GlassOnion,

GlassOnion wrote: »

Hi,

I paid 2 water bills while living at a rented property. I did not put my name on the account and letters were addressed to the occupier. As I paid by credit card and the landlady's name was not on the account, I thought the refund would come through to my card. If I PM account no/address/amount paid, can you tell me if any refund has been issued?

Thanks

Refund were solely issued by cheque for security purposes. Due to data protection reasons, we can only discuss an account with the named account holder.

However, if you send proof of payment for the Irish Water Bills and proof of residence through the form of a utility bill with a letter containing your contact information to the following address, we can help:

Irish Water
PO Box 860
South City Delivery Office
Cork City
Cork

Kind regards,
Mairead

rai555 · 30-10-2018 8:57pm

Hi, i never received my refund from irish water. Beed advised the check will be posted but that didn't happened. My attempts to ring were unlucky so far. Hoping for help here.
Thank you in advance

Irish Water: Niamh · 31-10-2018 10:21am

Hi rai555,

rai555 wrote: »

Hi, i never received my refund from irish water. Beed advised the check will be posted but that didn't happened. My attempts to ring were unlucky so far. Hoping for help here.
Thank you in advance

Sorry to hear that you are experiencing this.

Please PM us with the following details:

- Your full name;
- Your supply address;
- Contact number;
- WPRN; and
- Account number.

Once this information is confirmed, a member of our team will investigate this for you.

Kind regards,
Niamh

rkosenko · 03-12-2018 6:51pm

Hello,

I didn't receive a refund from Irish Water, despite I'm alive, live in the Republic of Ireland, didn't change the name (so, this is not a "complex case"). I've sent a few requests to Irish Water support, but haven't received any clear answer when will I get the refund.
Is there any chance to retrieve this refund while I'm alive?

rai555 · 03-12-2018 10:30pm

Actually i received my refund, and thats only thanks to this forum

Irish Water: Agata · 04-12-2018 10:21am

rkosenko wrote: »

Hello,

I didn't receive a refund from Irish Water, despite I'm alive, live in the Republic of Ireland, didn't change the name (so, this is not a "complex case"). I've sent a few requests to Irish Water support, but haven't received any clear answer when will I get the refund.
Is there any chance to retrieve this refund while I'm alive?

Hi rkosenko,

Thank you for your message and we are sorry for any inconvenience caused.

Would you mind sending us a PM with the following details:

- Name;
- Address;
- Account number; and
- WPRN

Thanks in advance,
Agata

Irish Water: Agata · 04-12-2018 10:23am

rai555 wrote: »

Actually i received my refund, and thats only thanks to this forum

Hi rai555,

We are glad to hear this.:)

Please feel free to get in touch with us again, should you have any other queries.

Have a good day,
Agata

skippy2 · 05-01-2019 11:14am

Just found my Refund cheque but it is now over 12 months old it was issued on the 5.12.17. Can i still lodge it in my bank or do i need to get a new one

Thank you

Irish Water: Alex M · 07-01-2019 1:05pm

skippy2 wrote: »

Just found my Refund cheque but it is now over 12 months old it was issued on the 5.12.17. Can i still lodge it in my bank or do i need to get a new one

Thank you

Hi skippy2,

Thanks for getting in touch.

Would you mind sending us a PM with the below details so that we can look into this for you?

- Name;
- Address;
- Account number; and
- WPRN.

Thanks in advance,
Alex

skippy2 · 07-01-2019 6:04pm

Irish Water: Alex M wrote: »

skippy2 wrote: »

Just found my Refund cheque but it is now over 12 months old it was issued on the 5.12.17. Can i still lodge it in my bank or do i need to get a new one

Thank you

Hi skippy2,

Thanks for getting in touch.

Would you mind sending us a PM with the below details so that we can look into this for you?

- Name;
- Address;
- Account number; and
- WPRN.

Thanks in advance,
Alex

Hi Alex

PM Sent

Irish Water: Alex M · 07-01-2019 6:26pm

Hi skippy2,

We have received your PM and a member of our team has responded.

Thanks,
Alex

Deadwards.com · 15-01-2019 11:34am

Hi folks,

I never received a refund. I don't know my a/c number or WPRN. Would you be able to look at my info simply from my name and address (nether of which have changed).

Irish Water: Allanah · 15-01-2019 11:56am

Hi Deadwards.com,

Thanks for your query.

Deadwards.com wrote: »

Hi folks,

I never received a refund. I don't know my a/c number or WPRN. Would you be able to look at my info simply from my name and address (nether of which have changed).

We can certainly look into this matter for you.

Would you mind sending the following details via PM:

- Name;
- Address;
- Contact number;
- Email address;
- Landlord details (if applicable);
- Dates of payments made;
- Method used to make payments; and
- The amount of the payments made.

Please be aware that as you do not have your WPRN and account number, we need to go through stringent checks to adhere to data protection guidelines.

Thanks in advance,
Allanah

kasiarein · 20-03-2019 2:11pm

Dear Irish Water,

My family got a refund from you, however, in Germany (where I live) it is almost impossible to cash
the cheques. Therefore we have tried to do it in Poland (we are Polish) where we go from time to time.
Before we were to get our money back, the cheque expired.

Please advise what should we do next. Can we get a cheque with a new date? Alternatively, can the
money be transferred to our account?

Kind Regards,
Katarzyna Rein

Irish Water: Mairead · 20-03-2019 3:17pm

Hi Katarzyna,

Thanks for getting in touch.

While refunds are only issued via cheque, for security purposes, we will be happy to re-issue a cheque to you.

If you are the named account holder who received the cheque, please confirm the following details by private messages and we will be happy to help:

- Your full name;
- Supply address where charges were paid;
- Account number; and
- WPRN

Thanks,
Mairead

hells_e_bells · 21-03-2019 8:26pm

Hi,
I just found my irish water refund cheque after much searching however it is now out of date. Is it possible to get it reissued?
Thanks,
Helen.

Irish Water: Niamh · 21-03-2019 8:31pm

Hi Helen,

hells_e_bells wrote: »

Hi,
I just found my irish water refund cheque after much searching however it is now out of date. Is it possible to get it reissued?
Thanks,
Helen.

Thanks for getting in touch.

Please PM us with the following information:

- Your full name;
- Your full address;
- Contact number;
- Account number; and
- WPRN.

Once these details are confirmed, a member of our team will help.

Thanks,
Niamh

transylman · 09-08-2019 2:48pm

Ok, I've tried umpteen times by phone so maybe I will have more luck here.

I am trying to get a water bill refund for a rental accommodation I moved out of 3 years ago. The landlord mispelled my name so the cheque that was issued will not be accepted by the bank. I asked Irish water for the form to change my name so new cheque can be issued but they keep sending the forms to my old rental address and not my current one, which I gave to them. Every time I call to let them know I didn't receive the forms I make a point of letting them know they keep sending it to the wrong address and yet they keep sending it to this address anyway.

I would appreciate your help in resolving this issue.

Irish Water: Daniel V · 12-08-2019 9:20am

Hi transylman,

Thank you for getting in touch.

transylman wrote: »

Ok, I've tried umpteen times by phone so maybe I will have more luck here.

I am trying to get a water bill refund for a rental accommodation I moved out of 3 years ago. The landlord mispelled my name so the cheque that was issued will not be accepted by the bank. I asked Irish water for the form to change my name so new cheque can be issued but they keep sending the forms to my old rental address and not my current one, which I gave to them. Every time I call to let them know I didn't receive the forms I make a point of letting them know they keep sending it to the wrong address and yet they keep sending it to this address anyway.

I would appreciate your help in resolving this issue.

Would you be able to send a PM with the following information please and a member of our team will look into this? If you do not have all the below information, please send what you can and we'll our best for you.

- Name;
- Contact number;
- Account number;
- Supply address with WPRN; and
- Current address.

Thanks,
Daniel

transylman · 13-08-2019 1:30pm

Irish Water: Daniel V wrote: »

Hi transylman,

Thank you for getting in touch.

Would you be able to send a PM with the following information please and a member of our team will look into this? If you do not have all the below information, please send what you can and we'll our best for you.

- Name;
- Contact number;
- Account number;
- Supply address with WPRN; and
- Current address.

Thanks,
Daniel

Hi Daniel,

PM sent to you with my details.

Irish Water: Daniel V · 14-08-2019 10:08am

Hi transylman,

transylman wrote: »

Irish Water: Daniel V wrote: »

Hi transylman,

Thank you for getting in touch.

Would you be able to send a PM with the following information please and a member of our team will look into this? If you do not have all the below information, please send what you can and we'll our best for you.

- Name;
- Contact number;
- Account number;
- Supply address with WPRN; and
- Current address.

Thanks,
Daniel

Hi Daniel,

PM sent to you with my details.

Thank you for sending a PM. A member of our team will respond to your message shortly.

Thanks,
Daniel

transylman · 12-09-2019 4:52pm

Irish Water: Daniel V wrote: »

Hi transylman,

Thank you for sending a PM. A member of our team will respond to your message shortly.

Thanks,
Daniel

I sent on a bank statement as requested three weeks ago and got reply back to say refund was being arranged but have not heard anything since. Do you have any update on this?

Irish Water: Agata · 12-09-2019 5:20pm

transylman wrote: »

Irish Water: Daniel V wrote: »

Hi transylman,

Thank you for sending a PM. A member of our team will respond to your message shortly.

Thanks,
Daniel

I sent on a bank statement as requested three weeks ago and got reply back to say refund was being arranged but have not heard anything since. Do you have any update on this?

Hi transylman,

Would you mind sending us a PM and a member of the team will be happy to assist.

Thanks,
Agata

transylman · 17-09-2019 1:22pm

Irish Water: Agata wrote: »

Hi transylman,

Would you mind sending us a PM and a member of the team will be happy to assist.

Thanks,
Agata

PM sent.

transylman · 24-09-2019 1:48pm

Still waiting on refund and not even a date provided yet for when I can expect it.

PM sent.

Irish Water: Mairead · 24-09-2019 2:11pm

Hi transylman,

transylman wrote: »

Still waiting on refund and not even a date provided yet for when I can expect it.

PM sent.

Thanks for letting us know and a member of our team will respond to your DM in due course.

Thanks,
Mairead

Irish Water Refunds information

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