Irish Water Refunds information

Riva10 · 12-11-2017 7:00pm

MissShihTzu wrote: »

highgiant1985 wrote: »

does/will IW differentiate between those who should have paid and have not and those who have?

I'm not Irish Water but it's as simple as if they never paid there's nothing to refund...!!

Every account is linked to an individual and that individual has a bill for each period and balance for each period and that balance was either paid or not paid by the individual. If someone paid then refunds for the amount paid will be issued if someone has not paid there's nothing to be refunded.

You would think so. But that is not what I hear. I'll wait for the reps' reply, thanks.

Old saying "Believe half of what you see and nothing of what you hear".

Irish Water: Micheal · 13-11-2017 12:00pm

MissShihTzu wrote: »

Might sound like a silly question, but here goes...

We have paid every Irish Water bill. Being from the UK, the water bill didn't present a problem to me as I am used to paying for water.

How does/will IW differentiate between those who should have paid and have not and those who have? I know people who have not paid, never have paid, are proud of the fact they never paid yet expect to receive a 'refund'!!

Hi there,

Thanks for your message.

Refunds will only be issued to account holders who made payments on any bills issued during the billing period. For more information on refunds, you may wish to visit our website wtr.ie/refunds.

Please do not hesitate to contact us again should you have any further queries.

Kind regards,
Micheal

Trevs369 · 13-11-2017 1:39pm

Hi I moved from my property back in 2015. I had been paying the charges up until i left. I am the owner of the house and had it rented to tenants since I moved. I have tried changing my details on my account but no longer cab access the account. I tried calling to. What do you suggest?

Irish Water: Micheal · 13-11-2017 3:36pm

Hi Trevs369,

Thanks for your message.

Please contact our Billing Department on 1850 448 448 between 9am and 5:30pm, Monday to Friday, and a member of our team will be more than happy to assist you with this query.

If possible, please provide your account number and WPRN in advance of contacting. This department is experiencing high call volumes at the moment and we would like to thank you for your patience in advance.

Please do not hesitate to contact us again should you have any further queries.

Kind regards,
Micheal

Didactic Ninja · 15-11-2017 2:12pm

Hello,

Can you PM me regarding refunds and change of address? I am phoning the overseas number from abroad and getting no answer.

Irish Water: Micheal · 15-11-2017 2:19pm

Hi there,

Thanks for your message.

We are sorry to read that you are experiencing delays getting through to our international lines. Our Billing Department is currently experiencing high call volumes in relation to refunds.

If you PM us the following details, we will be more than happy to assist with your query:

- Account number
- Name on the account
- Supply address
- WPRN

Kind regards,
Micheal

jmorrisey · 17-11-2017 9:22am

Hi we moved to a new address. I just went into our Irish Water account and updated our new address for correspondence in the "personal details" section.
Do we have to do anything else now (ie. phone yee as well) or will this suffice in processing refund correctly

Irish Water: Micheal · 17-11-2017 11:50am

jmorrisey wrote: »

Hi we moved to a new address. I just went into our Irish Water account and updated our new address for correspondence in the "personal details" section.
Do we have to do anything else now (ie. phone yee as well) or will this suffice in processing refund correctly

Hi jmorrisey,

Thank you for your message.

There are no further steps required in order to receive your refund. Your new correspondence address will update on our systems shortly and you will receive your refund by cheque in due course.

Please let us know if you any further queries.

Have a nice day.

Kind regards,
Micheal

moleary20 · 17-11-2017 12:35pm

Hi there, can I send you my details as I can't get through over the phone?

Trevs369 · 17-11-2017 12:42pm

Hi, I just wish to inform you that I have been trying to call your helpline as to change my details on my property. The phone is sounding like it doesn't exist when I call the 01-707 number. As I am out of the country I cannot access the 1850 number. Can you advise me what I should do. It seems I cannot access anything.

Irish Water: Micheal · 17-11-2017 1:45pm

Trevs369 wrote: »

Hi, I just wish to inform you that I have been trying to call your helpline as to change my details on my property. The phone is sounding like it doesn't exist when I call the 01-707 number. As I am out of the country I cannot access the 1850 number. Can you advise me what I should do. It seems I cannot access anything.

Hi there,

Thanks for your message.

We are very sorry, our Billing Department is currently experiencing high call volumes.

You can manage your account online and update your address by visiting our website here. Alternatively, if you DM us the following details, we will be more than happy to assist:

- Supply address
- Account number
- Name on account

Kind regards,
Micheal

Willos78 · 17-11-2017 1:52pm

Hi,
I have moved house since paying my Bill, I cannot find my old bill so i don't have my WPRN or account number required to change my details. What should I do? I have tried calling be only getting an automated message.

Irish Water: Micheal · 17-11-2017 3:46pm

Willos78 wrote: »

Hi,
I have moved house since paying my Bill, I cannot find my old bill so i don't have my WPRN or account number required to change my details. What should I do? I have tried calling be only getting an automated message.

Hi Willos78,

Thanks for your message.

Please PM us the following details and we will be more than happy to assist:

- Supply address
- Contact number
- Name on account

Kind regards,
Micheal

ninty · 17-11-2017 4:50pm

hello Michael,
My mother has died and her house has been sold,how do i receive refund for her
Thanking you,
Ninty

Irish Water: Micheal · 17-11-2017 5:55pm

ninty wrote: »

hello Michael,
My mother has died and her house has been sold,how do i receive refund for her
Thanking you,
Ninty

Hi there,

Thanks for your message and we are very sorry for your loss.

The executor of the estate can contact us on 1850 448 448 in order to update the account details to process the refund. Our lines are open from 9am until 5:30pm, Monday to Friday.

Kind regards,
Micheal

DanielS35 · 20-11-2017 11:12pm

Irish Water: Mairead wrote: »

Hi DanielS35,

DanielS35 wrote: »

Hello,

we needed to pay for the water when we were moving out and in as landlord/agency required it - unlawful imo.
We lost some e200 or more in this fraudulent scheme.

I tried to sign in or register with the account no. and wprn that's on the invoice but all I get is info:
No premises found for this WPRN and account number combination

We want our money back so please advise.

Thank you
Dan

If you PM the following details, we can follow up on this for you:

- Name;
- Address;
- Contact number; and
- Confirm if you are the named account holder.

If you would like to update your correspondence address in order to receive your refund cheque to your current address, you can call 1850 448 448 between 9am and 5:30pm, Monday to Friday.

Thanks,
Mairead

Hello Mairead,

thanks for quick reply. I sent PM.

Best,
Daniel

Pink11 · 22-11-2017 10:34am

Hi

I also sent a PM, had trouble getting through on the phone lines last week. Would someone be able to help?

Irish Water: Louise · 22-11-2017 4:12pm

Hi Pink11,

Pink11 wrote: »

Hi

I also sent a PM, had trouble getting through on the phone lines last week. Would someone be able to help?

Thank you for your message.

A member of our team will respond to you via PM.

Kind regards,
Louise

TwoCats · 28-11-2017 5:46pm

I've tried using the refund calculator but I'm getting the message

'We cannot find an account with the details you have provided. This could be because;

There is an error in the details you entered
The WPRN and Account Number do not match'

[*]

The details are definitely correct, I got them from your website.

Also, I'm not sure if it's related but all our bills and payments related to our old house; we moved last december. Our account has changed to show our new address but all the bills and payments for the old house have gone from my account. Is that correct?

Irish Water: Mairead · 28-11-2017 6:05pm

Hi TwoCats,

TwoCats wrote: »

I've tried using the refund calculator but I'm getting the message

'We cannot find an account with the details you have provided. This could be because;
There is an error in the details you entered

The WPRN and Account Number do not match'
The details are definitely correct, I got them from your website.

Also, I'm not sure if it's related but all our bills and payments related to our old house; we moved last december. Our account has changed to show our new address but all the bills and payments for the old house have gone from my account. Is that correct?

Thanks for getting in touch.
If you can provide the following details by PM, we can follow up on this for you:

- Name;
- Address;
- Account Number; and
- WPRN.

Thanks,
Mairead

carlotto · 29-11-2017 11:40am

Dear Mairead,

I have the same problem, I have moved house since paying my Bill, I cannot find my old bill so i don't have my WPRN or account number required to change my details. I have my username and password, but it is impossible to login on My Water.

If I had to send a PM, what is the email address?

Thank you in advance,
Carlo

Irish Water: Mairead · 29-11-2017 12:13pm

Hi carlotto,

carlotto wrote: »

Dear Mairead,

I have the same problem, I have moved house since paying my Bill, I cannot find my old bill so i don't have my WPRN or account number required to change my details. I have my username and password, but it is impossible to login on My Water.

If I had to send a PM, what is the email address?

Thank you in advance,
Carlo

If you PM your account details, we can follow up on this for you.

Thanks,
Mairead

thunderbolt · 29-11-2017 6:22pm

Hi,

I PM'd a member of your team two weeks ago but no reply. Can you please follow up?

Thanks!

Irish Water: Micheal · 29-11-2017 7:28pm

thunderbolt wrote: »

Hi,

I PM'd a member of your team two weeks ago but no reply. Can you please follow up?

Thanks!

Hi thunderbolt,

We're very sorry for the inconvenience.

A member of our team will respond to you shortly with an update.

Kind regards,
Micheal

billyhead · 29-11-2017 8:21pm

When do people expect to get their refund in the post. If you don't receive it by a certain date should Irish water be contacted?

Irish Water: Micheal · 29-11-2017 8:30pm

billyhead wrote: »

When do people expect to get their refund in the post. If you don't receive it by a certain date should Irish water be contacted?

Hi billyhead,

Thanks for your message.

To find out how much you are due to receive in your refund and when this is expected to arrive, you can visit our website here to view our Refund Calculator.

If you have any further queries, please do not hesitate to contact us and we will be more than happy to help.

Kind regards,
Micheal

oksanija · 30-11-2017 9:36pm

Hi, i moved out from the address i paid water charges.

But i don't have my bills now.

How i can get refund?

Irish Water: Mairead · 01-12-2017 9:57am

Hi oksanija,

oksanija wrote: »

Hi, i moved out from the address i paid water charges.

But i don't have my bills now.

How i can get refund?

If you have not already informed us about your move and updated your account, please PM the following details associated with your account:

- Name;
- Address;
- Contact number; and
- Email address associated with your account.

Thanks,
Mairead

Poncke · 04-12-2017 5:33pm

Hi, I have received my refund check, from AIB, can I cash it it in at BOI?

Ogham · 04-12-2017 9:41pm

Poncke wrote: »

Hi, I have received my refund check, from AIB, can I cash it it in at BOI?

Any bank will accept a chequ from another bank .

Irish Water: Agata · 05-12-2017 1:13pm

Poncke wrote: »

Hi, I have received my refund check, from AIB, can I cash it it in at BOI?

Hi Poncke,

We are glad to see your query has been answered.:)

If you have any further questions, please feel free to contact us again.

Kind regards,
Agata

Snoopy1 · 05-12-2017 1:19pm

I moved address since the water charges. I changed my address online on my account. Is this enough to get the refund to my new address?

Irish Water: Agata · 05-12-2017 1:54pm

Snoopy1 wrote: »

I moved address since the water charges. I changed my address online on my account. Is this enough to get the refund to my new address?

Hi,

If you changed your correspondence address online, this will be enough. Your refund will be send to that address.:)

Regards,
Agata

mypost2 · 05-12-2017 4:26pm

Hi,
I would like to get a refund from Irish Water but I need WPRN and account number. I lost all of my bills so I cant register. Where can i get my details to get a refund?
Thank you for your answer

Irish Water: Agata · 05-12-2017 4:54pm

mypost2 wrote: »

Hi,
I would like to get a refund from Irish Water but I need WPRN and account number. I lost all of my bills so I cant register. Where can i get my details to get a refund?
Thank you for your answer

Hi mypost2,

Thank you for your message.

If you have not already informed us about your move and updated your account, please provide the following details via PM:

- Old Address;
- Previous proof of payment
- Type of payment made
- Contact number; and
- Email address associated with your account.

Regards,
Agata

The_Conductor · 05-12-2017 9:06pm

Hi guys-

I've not received anything whatsoever from Irish Water (thus far).
Is there a problem?

Also- I'd be grateful if you could refund the money to the bank account from which I made the payments- I don't use cheques anymore, and I don't want the hassle of dealing with multiple cheques (for different properties- I paid the charges for several of my siblings, all of whom are abroad).

Please advise what is happening- as it seems some people have received refunds, but I certainly have not.

Regards etc.

misschoo · 06-12-2017 12:32am

Why should we have to provide proof of payment made? Surely Irish Water should have a record of all payments made! I’m having problems locating my old account number for a second property that was wiped from the system as soon as I paid it when I sold it. To be honest I’m starting to feel like I’m starting to jump through hoops. If you provide an address and date can they not see on their records that the fee was paid? Unfortunately I never received a receipt of payment.

Irish Water: Agata · 06-12-2017 11:06am

The_Conductor wrote: »

Hi guys-

I've not received anything whatsoever from Irish Water (thus far).
Is there a problem?

Also- I'd be grateful if you could refund the money to the bank account from which I made the payments- I don't use cheques anymore, and I don't want the hassle of dealing with multiple cheques (for different properties- I paid the charges for several of my siblings, all of whom are abroad).

Please advise what is happening- as it seems some people have received refunds, but I certainly have not.

Regards etc.

Hi,

The legislation to refund Domestic Water Charges has now passed and refunds have begun to be issued from 20 November. You can use our refund calculator here to find out how much you are due and when to expect the cheque.

Refunds are being issued by cheque only. We want to refund our customers efficiently and securely within the timeframe given. Cheques are the most effective method available to do this while also ensuring we refund to the correct person.

Regards,
Agata

Yawns · 06-12-2017 11:09am

Cheques are a pain in the hole. Can you not just simply return the payment to the account it was taken from.

CeilingFly · 06-12-2017 11:12am

misschoo wrote: »

Why should we have to provide proof of payment made? Surely Irish Water should have a record of all payments made! I’m having problems locating my old account number for a second property that was wiped from the system as soon as I paid it when I sold it. To be honest I’m starting to feel like I’m starting to jump through hoops. If you provide an address and date can they not see on their records that the fee was paid? Unfortunately I never received a receipt of payment.

Maybe read the context of the post. The poster has no details, therefore to confirm the poster is telling the truth and is who that they say they are, information must be provided.

Quite simple to understand when you read what was being answered.

If you have no details, no bills, no paperwork, then because you can't be bothered to keep very basic records, you need to simply provide a little info.

Of course, there's no obligation to provide this if you wish to forego the refund.

naughtysmurf · 06-12-2017 11:12am

I know of two refund cases, one who got a refund despite never making a payment & another who got a refund of significantly less than what they did actually pay so it's not going completely smoothly

CeilingFly · 06-12-2017 11:15am

naughtysmurf wrote: »

I know of two refund cases, one who got a refund despite never making a payment & another who got a refund of significantly less than what they did actually pay so it's not going completely smoothly

A friend of a friend?

You'll find a lot of "stories" as the paul murphy sheep want to continue their false statements.

- yes I was in favour of water charges. Use something, pay for it. Pity they didn't give collection contract to revenue commissioners.

Alun · 06-12-2017 11:16am

Yawns wrote: »

Cheques are a pain in the hole. Can you not just simply return the payment to the account it was taken from.

I agree, 19th century stuff, plus in a few years time they'll disappear completely and good riddance so better get used to doing bank transfers instead.

naughtysmurf · 06-12-2017 11:18am

CeilingFly wrote: »

A friend of a friend?

You'll find a lot of "stories" as the paul murphy sheep want to continue their false statements.

- yes I was in favour of water charges. Use something, pay for it. Pity they didn't give collection contract to revenue commissioners.

A work colleague & one of their adult kids, absolutely no reason to disbelieve them

Call me Al · 06-12-2017 11:23am

Irish Water: Agata wrote: »

Hi,

The legislation to refund Domestic Water Charges has now passed and refunds have begun to be issued from 20 November. You can use our refund calculator here to find out how much you are due and when to expect the cheque.

Refunds are being issued by cheque only. We want to refund our customers efficiently and securely within the timeframe given. Cheques are the most effective method available to do this while also ensuring we refund to the correct person.

Regards,
Agata

Hi Agata,
We accidentally overpaid one of our bills meaning our account has a credit balance. I take it the individual account will be looked at to ensure the account has been cleared to zero before refunds are issued ?

Irish Water: Agata · 06-12-2017 12:08pm

Call me Al wrote: »

Irish Water: Agata wrote: »

Hi,

The legislation to refund Domestic Water Charges has now passed and refunds have begun to be issued from 20 November. You can use our refund calculator here to find out how much you are due and when to expect the cheque.

Refunds are being issued by cheque only. We want to refund our customers efficiently and securely within the timeframe given. Cheques are the most effective method available to do this while also ensuring we refund to the correct person.

Regards,
Agata

Hi Agata,
We accidentally overpaid one of our bills meaning our account has a credit balance. I take it the individual account will be looked at to ensure the account has been cleared to zero before refunds are issued ?

Hi,

Can you please send a PM with the following details, and we can certainly look into this for you:

- Name;
- Contact Number;
- Account number; and
- WPRN

Thanks,
Agata

CeilingFly · 06-12-2017 1:04pm

naughtysmurf wrote: »

CeilingFly wrote: »

A friend of a friend?

You'll find a lot of "stories" as the paul murphy sheep want to continue their false statements.

- yes I was in favour of water charges. Use something, pay for it. Pity they didn't give collection contract to revenue commissioners.

A work colleague & one of their adult kids, absolutely no reason to disbelieve them

So two people from the same family - now what are the odds of that?

I reckon porkies.

Riva10 · 06-12-2017 1:14pm

Alun wrote: »

Yawns wrote: »

Cheques are a pain in the hole. Can you not just simply return the payment to the account it was taken from.

I agree, 19th century stuff, plus in a few years time they'll disappear completely and good riddance so better get used to doing bank transfers instead.

Well you can always forego the payment if the cheque bothers you so much.

A_Sober_Paddy · 06-12-2017 1:16pm

I never registered but paid my first two bills, still have the bills and receipts how do I get my refund?

Riva10 · 06-12-2017 1:17pm

naughtysmurf wrote: »

CeilingFly wrote: »

A friend of a friend?

You'll find a lot of "stories" as the paul murphy sheep want to continue their false statements.

- yes I was in favour of water charges. Use something, pay for it. Pity they didn't give collection contract to revenue commissioners.

A work colleague & one of their adult kids, absolutely no reason to disbelieve them

And Santa still calls to them every year.

Irish Water Refunds information

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