Eir Mobile SIM only €14.99 per month

Bawnmore · 15-04-2019 11:06am

I've been with Eir in every conceivable variation (mobile online, mobile/landline/bb etc). The actual service has for the most part always been fine - very few times where something has been down. The issue is if something goes wrong, it's an absolute nightmare to sort through customer service.

Example recently was that my wife bought a phone on bill and they assured us int he shop the bill amount would stay the same as what she was paying previously. This of course didn't follow through on the 1st bill and it took 4 months to sort it out in total, with more 1 hour+ waiting time calls made that I'll like to even think back on.

That said, I wanted to change my package to the deal from this thread this morning and while I did spend 30 minutes waiting, I got through to someone in Cork who got our overall bill (broadband/landline/2 x mobile) down from 135 p/m to 54 p/m in about 5 minutes. So something may be changing.

MOH · 15-04-2019 11:26am

bromley52 wrote: »

Has anyone with Eir or who has been with Eir for mobile only had issues with customer service?
I'm currently on Vodafone Student PAUG and dont want to leave it if Eir are truly as bad as people are saying.

I was with Meteor (owned by Eir, just before they rolled them into one) , so presume it was the same "customer service".
They unilaterally changed the terms of my contract and increased the price, repeatedly failed to show any justification for the price increase, claimed they didn't have a copy of my contract, overcharged me for 6 months while dispute was ongoing. Eventually I cancelled the DD (confirmed in writing with them before and after that I was cancelling it and why) and paid correct amount manually every month - 3 months later they set up a new DD mandate without my permission, had to blacklist them with my bank to prevent them doing it again.

They fleeced me before on a landline too, charged me a connection fee which wasn't due, after telling me it wouldn't apply before I signed up. Then threatened to sue me for a disconnection fee if I didn't pay up.

If they were my only option I'd get two tin cans and a piece of string instead. Avoid them like the plague.

davehey79 · 15-04-2019 12:14pm

i'm with them myself for mobile service since god knows when and have never had any issues, maybe i'm just lucky.
Parents have BB & phone with them and barring a few issues on contention rates that i had to sort for them over phone which yes was to India its not been too bad at all. They had Sky BB previous to that and it was similar issues and similar outcome for fixes tbh.

Bazzy · 15-04-2019 4:19pm

We've Fibre to the home with them landline unlimited calls and got the free sports on our sky box

I am on pay as you go with them and herself was on sim only for 24.99 a month

Rang and ordered two sims got thru ok a call centre in cork and they got ordered 9.99 a month

I rang for loyalty a while ago our contract was nearly up and went off to ponder and to be fair they called me back to follow up

Havent had many more problems the f2000 modem is a piece of gack but ringing eir is not going to reengineer that for me!!

banchang · 15-04-2019 4:35pm

Can you keep your own number if you move to this Eir deal ?

whiteshorts · 15-04-2019 4:35pm

colmtheperson wrote: »

Hmm I wonder what happens in June

Obviously reading your quote!
Now to end July as per website.

Free eir Sport available until 31/07/19.

whiteshorts · 15-04-2019 4:36pm

Can you keep your own number if you move to this Eir deal ?

Yes

coldfire1x · 15-04-2019 4:58pm

Worst customer service ever. I am with Meteor sim only plan for some time and before that for years on bill pay. Never had much issues contacting CS before.

Once it changed to Eir, cant seem to get hold of them.

28th Nov 2018 - There was some sort of deal on Sim only plan. Tried to contact through phone, never got through even once. Then tried the chat and after more waiting, finally found someone.

Explained that I am on a old sim only plan and now want to go to the new plan. He again started taking details of everything, addredd, direct debit... etc even though everything was there in the system. I asked why, he said the only way to do it is setup a new order and cancel old. So he supposedly did what was required (took 40-45 min on chat), I got a confirmation mail as well about the order as well.

April 2019 - New order still pending - nothing changed, not sure what happened to it. Still on old plan. Tried to contact again through chat and they said you have to call sales team. Sales team never picks up the phone. In the end I just give up.

gomara · 15-04-2019 5:52pm

Absolutely don’t work for EiR, I have no connection to them whatsoever other then as a customer, but I felt I needed to provide a slightly more balanced opinion on the service as I’ve experienced it..... it seems everyone who has experienced ok service is ‘lucky’. Maybe that’s true but keep an open mind, there are plenty of competitors who’d love to slag off Eir here too

DopeTech · 15-04-2019 6:33pm

Did anyone call Vodafone to see what deals they offer for broadband and mobile sim only combined?

Tempted to ditch virgin and go for fibre broadband and eir mobile for a year and see how it works out but not sure as I'm used to the reliability of Virgin broadband and Vodafone network!

Baoithin66 · 15-04-2019 6:42pm

Does anyone know if you are a new broadband customer can include the eir mobile connect - 30 Day option and the add another sim later without extending the original (broadband) contract?

gomara · 15-04-2019 7:41pm

Baoithin66 wrote: »

Does anyone know if you are a new broadband customer can include the eir mobile connect - 30 Day option and the add another sim later without extending the original (broadband) contract?

Yes I think you can I added a second SIM some time after my first one and it didn't affect the contract. The SIMs themselves are on a rolling 30 day contract.

funnyname · 15-04-2019 11:35pm

Is WiFi calling available on this plan?

Fann Linn · 16-04-2019 12:16am

funnyname wrote: »

Is WiFi calling available on this plan?

Yes.

scudzilla · 16-04-2019 4:33am

Bawnmore wrote: »

I've been with Eir in every conceivable variation (mobile online, mobile/landline/bb etc). The actual service has for the most part always been fine - very few times where something has been down. The issue is if something goes wrong, it's an absolute nightmare to sort through customer service.

Example recently was that my wife bought a phone on bill and they assured us int he shop the bill amount would stay the same as what she was paying previously. This of course didn't follow through on the 1st bill and it took 4 months to sort it out in total, with more 1 hour+ waiting time calls made that I'll like to even think back on.

That said, I wanted to change my package to the deal from this thread this morning and while I did spend 30 minutes waiting, I got through to someone in Cork who got our overall bill (broadband/landline/2 x mobile) down from 135 p/m to 54 p/m in about 5 minutes. So something may be changing.

how did they get that down? I'm on about 130 a month with broadband and 2xmobile

Bawnmore · 16-04-2019 10:50am

scudzilla wrote: »

how did they get that down? I'm on about 130 a month with broadband and 2xmobile

I'd love to tell you, but she did all the work. Main jump was my 30 day phone bill went from 35 to 9.99, but she reduced our broadband/phone package by bumping it down to off peak (we don't use the phone and best deal when we signed up was with phone package) and my wife's phone bill too which I would have seen as set costs.

Aside from changing my rolling contract, the following discounts were applied according to the email I got afterwards:

Promotion - 20 Euro off for 12 months €20.00 x 12 months ending April 2020
Promotion - 15 Euro off for 12 months €15.00 x 12 months ending April 2020
Promotion - 10 Euro off for 12 months €10.00 x 12 months ending April 2020

MOH · 16-04-2019 10:59am

gomara wrote: »

Absolutely don’t work for EiR, I have no connection to them whatsoever other then as a customer, but I felt I needed to provide a slightly more balanced opinion on the service as I’ve experienced it..... it seems everyone who has experienced ok service is ‘lucky’. Maybe that’s true but keep an open mind, there are plenty of competitors who’d love to slag off Eir here too

Yeah, you got me, I work for an Eir competitor, and set up a Boards account 14 years ago in anticipation of this thread so I could join in and trash them :rolleyes:

They've a long, long history of appalling customer service. There's nothing unbalanced about pointing that out.

Creamy Goodness · 16-04-2019 10:59am

Having awful trouble trying to sign up to this as an existing eir mobile customer, keep getting bounced around departments, when I finally get through to the loyalty team the phone line picks up and then dies.

So frustrating!

Bawnmore · 16-04-2019 11:58am

Creamy Goodness wrote: »

Having awful trouble trying to sign up to this as an existing eir mobile customer, keep getting bounced around departments, when I finally get through to the loyalty team the phone line picks up and then dies.

So frustrating!

I had tried a few times before I got through to someone who could help. Same as you - bounced around between departments until either it hung up, or I needed to.

When I got finally got through to someone who could help (customer retention team), I think I had selected the option to change or cancel my account.

whosedaddy? · 16-04-2019 1:54pm

I had been looking at their half price SIMO sale before.
Got excited for a minute till I noticed they dropped the 100min international calls from the plan. suckers..
i would have switched otherwise.

skinny90 · 16-04-2019 2:33pm

Kenny Logins wrote: »

Is there any way to view the deals on this site without giving your email address?

john@john.com works

monkeybutter · 16-04-2019 2:56pm

gomara wrote: »

Absolutely don’t work for EiR, I have no connection to them whatsoever other then as a customer, but I felt I needed to provide a slightly more balanced opinion on the service as I’ve experienced it..... it seems everyone who has experienced ok service is ‘lucky’. Maybe that’s true but keep an open mind, there are plenty of competitors who’d love to slag off Eir here too

there's nothing balanced about their customer service

why would they have just moved to 3 irish call centers if everything was ticky boo

you had to wait 45 minutes to connect to the loyalty team, this is basically sales

they dont prioritise eir customer for connections, they have service contracts with vodafone sky etc

B_ecke_r · 16-04-2019 3:00pm

gomara wrote: »

Yes I think you can I added a second SIM some time after my first one and it didn't affect the contract. The SIMs themselves are on a rolling 30 day contract.

it will recontract you on the system unless specifically noted on your account or a recorded call it will be new contract

bromley52 · 16-04-2019 6:36pm

Anytime I ring the 1800 number I am talking to someone in about 20sec.
Signed up there and €10/month isn't too bad. I'm currently with Vodafone PAUG and can wait until my 4 week period ends before activating the Eir SIM. Hopefully it all works out.

Fann Linn · 16-04-2019 6:46pm

bromley52 wrote: »

Anytime I ring the 1800 number I am talking to someone in about 20sec.
Signed up there and €10/month isn't too bad. I'm currently with Vodafone PAUG and can wait until my 4 week period ends before activating the Eir SIM. Hopefully it all works out.

The delays appear to be when someone only wants to upgrade their mobile package to the €14.99 option.

As you rightly say, if you're changing everything they are only too willing to deal with you.

okidoki987 · 16-04-2019 7:39pm

You can request a callback according to the first post by putting your name and phone number in.

okidoki987 · 16-04-2019 7:44pm

Carphone Warehouse are offering Tesco mobile customers a switch to Three for unlimited Calls and Texts and all you can eat Data on a 30 day contract for 1 year for €15 a month.
Only T&C is you must be a Tesco Mobile customer and switch your number to Three.

bromley52 · 16-04-2019 8:03pm

okidoki987 wrote: »

You can request a callback according to the first post by putting your name and phone number in.

If you ring 1800303719 they are very quick to answer. Just quote the one big switch offer.

funnyname · 17-04-2019 1:50pm

bromley52 wrote: »

If you ring 1800303719 they are very quick to answer. Just quote the one big switch offer.

Thanks, just at the end of vodafone contract, anyone know if it's just a case of porting straight across or need to fully cancel with vodafone first?

jspuds · 17-04-2019 2:09pm

funnyname wrote: »

Thanks, just at the end of vodafone contract, anyone know if it's just a case of porting straight across or need to fully cancel with vodafone first?

I just switched and it ported over okay, just remember to request an unlock code from Vodafone before you switch in case you got your phone from Vodafone. I forgot this and was a pain in the ***

funnyname · 17-04-2019 3:42pm

jspuds wrote: »

I just switched and it ported over okay, just remember to request an unlock code from Vodafone before you switch in case you got your phone from Vodafone. I forgot this and was a pain in the ***

Just being told that wifi calling is only for BB customers, that's a bit rough but will chance it anyways.

Davy · 17-04-2019 4:19pm

funnyname wrote: »

Just being told that wifi calling is only for BB customers, that's a bit rough but will chance it anyways.

Im not sure what you mean by this?

Wi-Fi calling is available to anyone on Eir sim free (with or without Broadband) once your phone is compatible.

bromley52 · 17-04-2019 4:26pm

funnyname wrote: »

Just being told that wifi calling is only for BB customers, that's a bit rough but will chance it anyways.

It's not just for Eir BB customers but they have only tested it with Eir and can thus only guarantee it with Eir. It will of course work with other BB providers as it works works wide.

DelBoy Trotter · 17-04-2019 4:27pm

funnyname wrote: »

Just being told that wifi calling is only for BB customers, that's a bit rough but will chance it anyways.

Davy wrote: »

Im not sure what you mean by this?

Wi-Fi calling is available to anyone on Eir sim free (with or without Broadband) once your phone is compatible.

I can confirm what Davy has said. I'm on one of the older sim free plans with Eir and I have wifi calling (and I don't have Eir broadband)

funnyname · 17-04-2019 5:00pm

I think the Eir CS agent got confused then, good stuff.

M7roadrunner · 19-04-2019 7:58pm

Can anyone that signed up for this deal confirm that WiFi calling is included in this?
I would ask eir but I haven’t got 6 hours to spare.
Thanks.

Fann Linn · 19-04-2019 9:30pm

M7roadrunner wrote: »

Can anyone that signed up for this deal confirm that WiFi calling is included in this?
I would ask eir but I haven’t got 6 hours to spare.
Thanks.

It is. If your phone is compatible.

M7roadrunner · 19-04-2019 10:35pm

Fann Linn wrote: »

It is. If your phone is compatible.

Thank you.
I’m on a business plan with eir atm, but the only reason I’m keeping it is coz of the WiFi calling.
This would be less that half the price of that plan.

shocksy · 20-04-2019 1:20am

Has anyone managed to get this offer if they're already an Eir mobile customer. My contract is about to end and rather than porting to another network and then porting back to get this offer, are they giving this plan to existing customers. Thanks.

bromley52 · 20-04-2019 5:53am

shocksy wrote: »

Has anyone managed to get this offer if they're already an Eir mobile customer. My contract is about to end and rather than porting to another network and then porting back to get this offer, are they giving this plan to existing customers. Thanks.

I was told that someone who is PAUG with Eir can move to this plan no problem and quickly as they already have an Eir SIM. it hasn't been tried yet though.

Keith186 · 20-04-2019 12:53pm

bromley52 wrote: »

I was told that someone who is PAUG with Eir can move to this plan no problem and quickly as they already have an Eir SIM. it hasn't been tried yet though.

I got switched over to this as an existing customer. Took 20 minutes in total. No waiting on hold for ages etc. which I was expecting after reading this thread. Saving a tenner a month.

MunsterM · 21-04-2019 4:10pm

Keith186 wrote: »

I got switched over to this as an existing customer. Took 20 minutes in total. No waiting on hold for ages etc. which I was expecting after reading this thread. Saving a tenner a month.

An existing SIM only customer ?

Keith186 · 21-04-2019 4:22pm

MunsterM wrote: »

An existing SIM only customer ?

Yes, was on €25 on sim only before.

corks finest · 21-04-2019 9:12pm

malinheader wrote: »

Avoid like the plague. 2 weeks trying to get broadband issues resolved, chat icon waste of time. 50 mins holding on phone to speak to customer service, promised reduction in bill, never happened 47 minutes waiting time again. And worse is they even pulled there service contacts off boards. Be warned.

They're a bloody shambles

bromley52 · 22-04-2019 9:57am

I recently switched to this offer and I couldn't be happier.
Can't complain about €15/month for 12 months for unlimited calls, texts and 30gb data. Eir Sports app is also a bonus. You may need to wait 24hrs for this to work.

I can also confirm that WiFi calling is available on this plan. It seems to activate when ever I turn it on and I have excellent signal strength so it's not just on weak signal.
I did have to change the firmware on my S8+ but that was easy and my phone is much faster now.

Firmware change is required for WiFi calling if your phone was not purchased from Eir.
NB. Back up your phone before attempting the above. Eg smart switch for Samsung devices.

Steps I followed to change firmware on my S8+
The following is educational only and if you try it I will not be held responsible if anything goes wrong.

1. Back up what's app.
2. Backup phone data using Smart Switch.
3. Turn on USB debugging in developer mode. This may not be required but some found it helps prevent issues.
4. Remove all Google and Samsung accounts.
5. Download the Meteor firmware from Sammobile and Odin (flashing software)
6. Extract the firmware.
7. Open Odin and add each of the extracted files. AP will take the longest and choose CSC without the Home.
8. Put phone into download mode.
9. Connect phone to PC. Odin should detect your device and a BLUE box will show up with the COM port number. (Be sure, the SAMSUNG-drivers are installed on your PC!)
10. Do NOT tick any extra boxes if present. The only options to be ticked are F.Reset Time and Auto-Reboot.
11. Click the start button, wait for Odin to say 'PASS' in a GREEN box. Once the flash is complete, your phone will reboot, and you can disconnect your phone from the PC.
During the process the download bar on your phone will also indicated the progress of the download .

22-04-2019 10:55am

Keith186 wrote: »

Yes, was on €25 on sim only before.

CS rep told me it was only for porting/new customers, (I'm existing on same plan) transferred to loyalty but they only offered it for 6 months as opposed to 12, agent said they werent able to apply it for 12 months

DopeTech · 22-04-2019 10:59am

5500 wrote: »

CS rep told me it was only for porting/new customers, (I'm existing on same plan) transferred to loyalty but they only offered it for 6 months as opposed to 12, agent said they werent able to apply it for 12 months

Did you call the number in the op?

22-04-2019 11:03am

Sir Dosser wrote: »

Did you call the number in the op?

Yep and quoted one big switch too, maby it was just the agent I got

_Kaiser_ · 22-04-2019 12:06pm

How long does this offer run for does anyone know? I'm tied to Vodafone for another few months but would nearly buy myself out of it - no wifi calling on my S9+ and very poor signal generally lately.

I'm also an eir BB customer so would get it cheaper again.

Tusky · 22-04-2019 12:14pm

Can you go into an Eir shop and get this deal?

Eir Mobile SIM only €14.99 per month

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