* Ryanair * Ryanair * Ryanair *

Run_to_da_hills wrote: »

That is one of the oldest tricks in their books, they will try to get you on to a premium rate number to retrieve these details. :rolleyes:

The details which they explicitly tell you to take a note of when you book with them? :rolleyes:

I have to agree with Oryx - I'm flying to London at the end of the month, staying for two nights. The return trip is costing me €34.98 - including taxes, booking fees, everything... but only because I didn't pay to check in a bag and didn't pay extra to be one of the first to board. All fine by me.

And no, I didn't wait for or rely on the email to arrive correctly (which it did, but that's beside the point)... I printed the confirmation web page to a TIF file (Microsoft Office Image Writer 'printer') and saved it, printing it later. I also have the confirmation number noted down in my phone.

Cheap flights isnt an excuse.

If you book cheap accomadation you have no right to complain about poor facilities / poor location. Likewise with ryanair you might expect self check-in, no bags, no assigned seats, no in-flight meal etc

But being cheap is not an excuse to be deliberately misleading or intentionally unhelpful

Kaptain Redeye wrote: »

Cheap flights isnt an excuse.

If you book cheap accomadation you have no right to complain about poor facilities / poor location. Likewise with ryanair you might expect self check-in, no bags, no assigned seats, no in-flight meal etc

But being cheap is not an excuse to be deliberately misleading or intentionally unhelpful

Ryanair should not be held responsible for human error or incompetence. People feel better blaming Ryanair than themselves I guess.

In your case it says that a booking fee applies and when you picked the appropriate payment method it updated the price accordingly. You just failed to look thus blame Ryanair instead for somehow hiding this price from you.

A quick whine about ryanair before I wrap up for the weekend. Have not flown with them recently fortunately but I was in the position of booking some flights for my mother and brother to visit. Fair enough to pay to check in at the airport as there is no printer at home and it was just easier to not do it online in a net cafe. Fair enough they pass the credit card transaction charge onto the customer.

But seriously 5 euro per person per flight surely that is excessive. 20 euro of a charge to use the credit card? I recall it being like 3.50 at some point.

Blue_Wolf wrote: »

My friend was getin a flight to the uk there last weekend. On the board his flight number said departing from Gate X so he wont down to gate X and said boarding Barcelona. He was waiting for 45minutes and than that flight left and up popped on the board london now boarding so he walked up with his ticket and they said oh that flight has already left. He said well on the board there is says boarding. The rep oh ya theres a problem with that, its the other way round we are boarding barcelona, the other flight was london. He said how was i suppose to know that, i didnt hear an announcement. She replies sorry theres nothing I can do. He went over to the help desk and they said we can put u on another flight in an hour but will cost you 250euro. What the f**k???? Thats a disgrace, thats robbery!!

Flew to Reus last week and similar happened - majority or the passengers sitting at gate x as per the board and then 10 min before boarding, the screen at the gate changed to some other flight
Board still said gate x and now indicated boarding, then changed to gate y with a few min to go big rush to get to gate with staff shrugging their shoulders and NO ANNOUNCEMENT regarding either change.
No major big deal but just to point out its not all down to people messing up .
The boards may be DAA but are Ryanair not the major tenant on that pier? Surely Ryanair pay for the announcement/boards etc and should ensure that their passengers are properly informed ........ unless they see it as a chance to make a bit more money?

One thing that really pissed me off was on return from Reus. The Luggage limit per passenger - fair enough 15kg per passenger. We weighed our bags all 4 of us were below 15Kgs 2 just about but used 3 scales to make sure. Got to the check in, the group on front were going ballistic, 2 of their 5 bags were over and they insisted all their bags were under but asked for the 5 back to switch bits around and were refused, and were told the 3 under weigh were checked in and couldn't be returned. They were then basically told to pay €15 per kilo over and to complain in writing if not happy and to go to the back of the queue if they wanted re-adjust weight to other bags.

Then our turn we threw up the bags not expecting anything and were told 2 were over 1 by 2 kilos the other by 1.5. I told them the weighed previous story and was told either pay €15 per kilo or go to the back of the queue and come back to be re-weighed from back of the queue, i showed on the ticket that it was €10 per kilo - she said it was €15 and if i wasn't paying it to go to the back of the queue. We had friends 5 or os places form top of the queue adjacent so we went to them took bits out of the cases and put into 2 carrier bags. Got to top of queue and now the 17kg case was 13kg i put the carrier bag with the contents of the case on scales at the same time and it added to 14.9kg I pointed this out to the previous desk i was at and she said the scales were correct and if not everyone would complain and then told me to complain if i had a problem. I asked to weigh the case again on her scales and she refused.
bit of a rant but wasn't happy about what i seen as a blatant attempt to rip a few quid off people.
Then there was the Ryanair sign at check-in with a boarding procedure on it
cant remember exact sequence but something like, pic of push chair, pic of wheel chair, then no's 1-89 from boarding card then remaining no's from boarding card. Grand. So got to gate and no gate number for our flight(maybe not Ryan air's fault but certainly not passengers and surely Ryanair should look after their costumers) only 6 gates so no big deal. Anyway with no 43 on my boarding card at least i'd be getting onto a half empty plane, Then the gate opens and the bedlam - rush to the gate , still no announcement nor on any board. The ask for priority passengers (no mention of these in there boarding procedure), then whoever go up , i asked about their notice for boarding procedure, and was told to get back in line, thankfully some decent people let my wife and kids on with them some she could get seats together


Anyway I have no prob with the cheap and cheerful, you get what you pay for etc They are great for trip to UK or wherever - on/off quick like a bus
But what i seen in the last 2 flights , trying to rip off,pull the wool over people's eyes, not help people , confuse etc has put me right off them
I never heard such dissent about an airline as waiting in dublin airport for our baggage,everyone i heard was giving out about them particularly over the luggage.

I for one will be avoiding them unless i have to use them in future.

sorry for rant

jetski wrote: »

Ive a feeling axer or someone he knows works in ryanair god love them... hence he feels the need to stick up for the team

No I just use the service alot and see that it is a good service they offer. I could not travel as much without them. I have used the service so much now (about 20ish flights per year for the past 2.5 years). I have never once had a problem with them. Their process is straight forward and I do not expect any better comfort than I would get on a citylink/bus eireann bus (Even though I actually get better comfort).

One time I lost my boarding pass because of a mix up in security. They sorted me out straight away.

99% of the things people blame Ryanair for are their own fault but people just love to give out about Ryanair instead since it is seen as an acceptable thing to do.

micks wrote: »

Flew to Reus last week and similar happened - majority or the passengers sitting at gate x as per the board and then 10 min before boarding, the screen at the gate changed to some other flight
Board still said gate x and now indicated boarding, then changed to gate y with a few min to go big rush to get to gate with staff shrugging their shoulders and NO ANNOUNCEMENT regarding either change.
No major big deal but just to point out its not all down to people messing up .
The boards may be DAA but are Ryanair not the major tenant on that pier? Surely Ryanair pay for the announcement/boards etc and should ensure that their passengers are properly informed ........ unless they see it as a chance to make a bit more money?

I very much doubt that Ryanair change the display to make some extra money. That would more than likely be a problem with the DAA.

micks wrote: »

One thing that really pissed me off was on return from Reus. The Luggage limit per passenger - fair enough 15kg per passenger. We weighed our bags all 4 of us were below 15Kgs 2 just about but used 3 scales to make sure. Got to the check in, the group on front were going ballistic, 2 of their 5 bags were over and they insisted all their bags were under but asked for the 5 back to switch bits around and were refused, and were told the 3 under weigh were checked in and couldn't be returned. They were then basically told to pay €15 per kilo over and to complain in writing if not happy and to go to the back of the queue if they wanted re-adjust weight to other bags.

How can we confirm that the customers were correct in that the bags were under the weight limit? Maybe they were not. The bags were probably on a conveyor belt on the way to the airplane. They wouldn't be able to be returned.

micks wrote: »

Then our turn we threw up the bags not expecting anything and were told 2 were over 1 by 2 kilos the other by 1.5. I told them the weighed previous story and was told either pay €15 per kilo or go to the back of the queue and come back to be re-weighed from back of the queue, i showed on the ticket that it was €10 per kilo - she said it was €15 and if i wasn't paying it to go to the back of the queue. We had friends 5 or os places form top of the queue adjacent so we went to them took bits out of the cases and put into 2 carrier bags. Got to top of queue and now the 17kg case was 13kg i put the carrier bag with the contents of the case on scales at the same time and it added to 14.9kg I pointed this out to the previous desk i was at and she said the scales were correct and if not everyone would complain and then told me to complain if i had a problem. I asked to weigh the case again on her scales and she refused.
bit of a rant but wasn't happy about what i seen as a blatant attempt to rip a few quid off people.

Did you put all the carrier bags on the scales or just one? Does it not show on the desk what the weight of the bag is?

micks wrote: »

Then there was the Ryanair sign at check-in with a boarding procedure on it
cant remember exact sequence but something like, pic of push chair, pic of wheel chair, then no's 1-89 from boarding card then remaining no's from boarding card. Grand. So got to gate and no gate number for our flight(maybe not Ryan air's fault but certainly not passengers and surely Ryanair should look after their costumers) only 6 gates so no big deal. Anyway with no 43 on my boarding card at least i'd be getting onto a half empty plane, Then the gate opens and the bedlam - rush to the gate , still no announcement nor on any board. The ask for priority passengers (no mention of these in there boarding procedure), then whoever go up , i asked about their notice for boarding procedure, and was told to get back in line, thankfully some decent people let my wife and kids on with them some she could get seats together

Their policy is boarding priority customers first - which is the fair way to do it and then everyone else. Often the signs that are up are for easyjet etc who use the same gate. I have never seen ryanair signs with numbers on them since they never operated like that.

micks wrote: »

Anyway I have no prob with the cheap and cheerful, you get what you pay for etc They are great for trip to UK or wherever - on/off quick like a bus
But what i seen in the last 2 flights , trying to rip off,pull the wool over people's eyes, not help people , confuse etc has put me right off them
I never heard such dissent about an airline as waiting in dublin airport for our baggage,everyone i heard was giving out about them particularly over the luggage.

I for one will be avoiding them unless i have to use them in future.

sorry for rant

Ryanair are really just a bus and if you fly with them you should not expect anything more than that. If you want something more then use one of the more expensive airlines. I have heard easyjet are good.

personally, i love sitting in the airport/on the plane, and laughing at all the people around me getting super stressed out. its ridiculous sometimes, everyone seems to have this "i shouldnt have to queue, do you know who i am? I'm on my way abroad damn it, i must be important!" attitude. "your tea is HOW MUCH?!?" lol. "Why should I take off my shoes?!" "What do you mean my belt has metal on it?! How dare you!! Im no terrorist!", " I know you're not let bring liquids through, but this is only lucozade, honest!" "why are the bags taking so long, I'm off the plane 30 seconds damn it!"

:rolleyes:

jetski wrote: »

what person uses one of the most brutal films ever made as a user name :rolleyes:. just an observation...

Given your inability to spell, punctuate, read basic instructions and successfully navigate your way through Dublin Airport I'd imagine it went over your head. Just an observation.;)

zuroph wrote: »

Ryanair, AFAIK, are not responsible for what gate they are assigned, and go by the one they usually get. if the airport authority changes this, its not their fault.

That may be I'm not up with the mechanics of how the Airport operates, but I'm sure that I like other had a contract with Ryanair for them to provide a service and what ever facilities they decide to use to do that is their choice but they still owe it to me to provide the service, their staff make the announcement at the gate there was no announcement FACT.

zuroph wrote: »

While I can sympathise with you on this one, The girl there is only doing her job, and gets abused all the time by everyone. its not her fault, or even ryanairs, that the weighin scale is not calibrated properly. Again, it is the airport authority, and you should have addressed your complaint to them. Id suggest telling this story to ryanair and tryin to claim your money back. I wouldnt blame the poor girl, she's just doing her job and cant bend the rules.

So basically RA can set a weight limit and use inaccurate equipment to measure this weight and its not their fault if the equipment is inaccurate and of course they get to charge you for the privilege, at a rate that RA can change when they want?
The poor girl was well able to handle herself and not abused by anyone just questioned to which she answered either pay or get to the back of the queue! I did not nor am not blaming her .

zuroph wrote: »

Priority boarding is something everyone should know about by now, for one thing its all over the website that you booked the flights on. Just because you have kids doesnt mean you should get on first. if you want to ensure you have seats together, this is what priority boarding is for. Sure its a money making racket, but its effective.

This may be but the signage was confusing the equation that's all. Bit of clarity and no one would have an issue i'm sure, but clarity and ryanair dont go hand in hand do they.

zuroph wrote: »

I dont see them as pulling the wool over anyones eyes, they just do stuff by their rules and theres no leeway.

We'll have to agree to disagree on the issue IMO everything with RA is another way to make a buck

I can't really find a clear resolution to this on their site, and the customer support is off for the weekend, so maybe someone here will know.

I booked flights for myself and two mates to Prague from next week to the 27th of August. I got a confirmation email on Friday saying the outward flight was correct but the return flight was 27th of March, 2009. So I immediately logged into my booking on Ryanair's site to change it. On changing to the "proper" date I see there's a total charge of €187 - first thoughts: Feck.

There's no way I could have picked this date. I can't think of any actual proof of it though. Its not like I took a screenshot or anything. So I imagine i'm screwed. Anything I could possibly do?

axer wrote: »

Yes, it was your responsibility to check the price.

I did check the price, I didnt check that it hadnt changed. Since this is a transaction Ive done a hundred times before, and a transaction Ive done with Ryanair before, I had no reason to expect it would. And thats what Ryan air were hoping for, that they could slip in a charge without people noticing but still have a solid defence.

micks wrote: »

We'll never know , I've never experienced it but i know a good few that have been late for boarding with many airlines including RA all get called but the ones with this experience with RA got to the gate late and were booted off the flight and charged another fare to fly again maybe justified, as i say i've never been late but yet another example of RA making more mun

If they were late they were late. Ryanair do not call passenger names since they do not check which passenger names are on the flight straight away when boarding like aerlingus etc. do.

micks wrote: »

we cant and they prob were gone but the issue is the clarity of the whole situation - how can you keep below a weight if the scales are inaccurate? Imagine doing 95 km/hr on a 100km/hr road and a garda pulls you and does you for being over the speed limit ?
There was 2 cases each had bits taken out and placed in 2 seperate carrier bags. 1 case and the bits that were taken out of it (now in 1 carrier bag) were placed on the 2nd scales and weighed 14.9 having previously weighed 17. There was a difference in the scales

If the scales were off wouldn't they have registered 2kg before you even put the bag on the first scales?

micks wrote: »

Fair enough but as i say its the lack of clarity

I have never seen an issue with this. It is impossible to get everyone to understand the way it works unless you went around to everyone and spent the time explaining - there would still be some that wouldn't fully get it.

micks wrote: »

I agree and wasn't expecting anything else but can you imagine getting the 79 bus at Eden Quay only to get there, queue, and just before the bus was due to leave be told it was leaving from Aston Quay?
At over €300 a head return I seems i did pick one of the more expensive airlines!
I'll learn from this and if possible will be avoiding RA in future

Are you saying there were people at the gate queueing for a Ryanair flight only to be stopped? Where along this queue did they decide - "actually no one else is going on this flight"? I don't fully understand what you are saying happened here. How soon before the flight did you book this flight? You say you paid 300 euro but how much would it have cost with another airline booked on the same day for travelling on the days you travelled?

micks wrote: »

I went there expecting the bus but was p1ssed off by what I saw was a disregard for customers and tried to rip people off at every opportunity that's my opinion .

I haven't seen anywhere yet where they tried to rip people off. I have flown with them so many times and never once has anyone tried to rip me off.

Kaptain Redeye wrote: »

I did check the price, I didnt check that it hadnt changed. Since this is a transaction Ive done a hundred times before, and a transaction Ive done with Ryanair before, I had no reason to expect it would. And thats what Ryan air were hoping for, that they could slip in a charge without people noticing but still have a solid defence.

They tell you right beside where you enter your credit card details that there is a handling fee. What do you need - neon flashing lights?

Anyone know when Ryanair release their June 09 flights to Europe? Thanks in advance.
PS - would be great if someone knew the same for Aer Lingus?

Kaptain Redeye wrote: »

Cheap flights isnt an excuse.

If you book cheap accomadation you have no right to complain about poor facilities / poor location. Likewise with ryanair you might expect self check-in, no bags, no assigned seats, no in-flight meal etc

But being cheap is not an excuse to be deliberately misleading or intentionally unhelpful

When i buy a ryanair ticket, all i expect for the money i paid is a seat on the plane

micks wrote: »

One thing that really pissed me off was on return from Reus. The Luggage limit per passenger - fair enough 15kg per passenger. We weighed our bags all 4 of us were below 15Kgs 2 just about but used 3 scales to make sure.

Where did you find 3 scales? And what type of scales were they?