Eir price increase, get out of your contract early

doniem · 31-08-2017 9:49pm #1

I'm not sure how many people are getting these but I received a letter from eir yesterday regarding a €3 price increase on my package.

The letter said that if I was unhappy with the increase I can leave the contract without penalty in the next 30 days. I did just that today and reduced my €140 a month package (broadband and 2 mobiles) to €70 a month (I switched my broadband to sky who currently have it for €30 a month and my 2 mobiles to sim only for €20 a month each)

Again I'm not sure how many people this will benefit but hopefully it helps someone.

Del007 · 31-08-2017 9:56pm

Do you have sky tv in order to get the sky broadband for 30?

doniem · 31-08-2017 9:58pm

No, it's for new and excisting customers

http://www.sky.com/ireland/broadband-talk/fibre-optic/

Del007 · 31-08-2017 10:01pm

Here's hoping that I get that Eircom increase letter

doniem · 31-08-2017 10:05pm

Ring them and tell them you feel their service is worth more than your currently paying, nudge them in the right direction ;-)

plu · 31-08-2017 11:02pm

doniem wrote: »

I'm not sure how many people are getting these but I received a letter from eir yesterday regarding a €3 price increase on my package.

The letter said that if I was unhappy with the increase I can leave the contract without penalty in the next 30 days. I did just that today and reduced my €140 a month package (broadband and 2 mobiles) to €70 a month (I switched my broadband to sky who currently have it for €30 a month and my 2 mobiles to sim only for €20 a month each)

Again I'm not sure how many people this will benefit but hopefully it helps someone.

You should inform eir that you're leaving. Your new provider will tell you that they look after everything. However in my experience of changing you'll continue to get eir bills after the changeover. There's some anomaly about how providers charge for broadband. If you look through the talk to eir / Vodafone forums you'll see loads of people who've moved and continue to receive bills from previous providers.

loki7777 · 31-08-2017 11:13pm

Is sky offering any mobile free calls bundle, webpage don't say much about it - just landline included in price. I assume if i will take fibre i will not have to pay line rental?

doniem · 31-08-2017 11:14pm

plu wrote: »

You should inform eir that you're leaving. Your new provider will tell you that they look after everything. However in my experience of changing you'll continue to get eir bills after the changeover. There's some anomaly about how providers charge for broadband. If you look through the talk to eir / Vodafone forums you'll see loads of people who've moved and continue to receive bills from previous providers.

Thanks for the heads up, that was what I did 1st. Customer service had to remove the 2 mobiles from the account in order for sky to take over the landline so all is in order on eir's end.

doniem · 31-08-2017 11:15pm

loki7777 wrote: »

Is sky offering any mobile free calls bundle, webpage don't say much about it - just landline included in price. I assume if i will take fibre i will not have to pay line rental?

I don't know about the calls because I don't have a landline phone but the line rental is definitely included in the €30.

thegills · 31-08-2017 11:34pm

I got the letter but have eir bb only so no line. I can't move provider easily. BTW eir increased last September by â‚¬5.

Doltanian · 31-08-2017 11:55pm

I'm with Eir for my Landline, Broadband and Mobile since April of this year and am paying €70 per month and I wouldn't mind getting out of the contract if possible but I didn't receive any letter yet.

Aimman · 01-09-2017 6:50am

doniem wrote: »

I don't know about the calls because I don't have a landline phone but the line rental is definitely included in the €30.

If you didn't have a landline phone, did eir on give you an actual phone number? I am with them and only have a special reference number but Sky said they need a phone number to take over the broadband. I tried a couple of times in the past but no joy. Eir even said I'd have to go on contract to get the landline phone number activated, even if I didn't have a landline phone.

doniem · 01-09-2017 6:56am

Aimman wrote: »

If you didn't have a landline phone, did eir on give you an actual phone number? I am with them and only have a special reference number but Sky said they need a phone number to take over the broadband. I tried a couple of times in the past but no joy. Eir even said I'd have to go on contract to get the landline phone number activated, even if I didn't have a landline phone.

I do have a landline number, I just don't use it. I'm surprised they said that about signing up to a contract to get a number. In a previous house I had no phone line but when I signed up through someone else (I think it was talktalk or digiweb at the time) eircom came out and installed a line free of charge. I had a house phone and 3mb broadband on that line and never entered any agreement with eircom.

thegills · 01-09-2017 8:14am

I don't have a line but eir gave me an 88XX number I think. Sky told me I would have to order a line from eir before I could migrate to them. Eir wanted to charge for the line.

mikeybrennan · 01-09-2017 8:24am

doniem wrote: »

I'm not sure how many people are getting these but I received a letter from eir yesterday regarding a €3 price increase on my package.

The letter said that if I was unhappy with the increase I can leave the contract without penalty in the next 30 days. I did just that today and reduced my €140 a month package (broadband and 2 mobiles) to €70 a month (I switched my broadband to sky who currently have it for €30 a month and my 2 mobiles to sim only for €20 a month each)

Again I'm not sure how many people this will benefit but hopefully it helps someone.

I wouldn't be rushing to join sky if it's fibre you have

Speeds not as good as VF/Eir and the like due to congestion on the backhaul

doniem · 01-09-2017 11:11am

mikeybrennan wrote: »

I wouldn't be rushing to join sky if it's fibre you have

Speeds not as good as VF/Eir and the like due to congestion on the backhaul

I've been with them before for fibre and to be honest I found no difference between eir's fibre and sky's. I'd love to try Vodafone's SIRO but it's not available here yet.

qhe0i9zvfgdou8 · 01-09-2017 11:23am

doniem wrote:

No, it's for new and excisting customers

If you're not an existing sky tv customer must you become one to get they â‚¬30 deal. How long is the contract ? Thanks

doniem · 01-09-2017 11:26am

Marcus Black Utopia wrote: »

If you're not an existing sky tv customer must you become one to get they €30 deal. How long is the contract ? Thanks

Yes you must join sky to get the deal, but only as a broadband customer, you don't have to sign up for TV too. It's a 12 month contract.

I'm not advocating sky here by the way, I'm sure there's plenty of other companies offering very good deals at the moment too. This just happened to be the deal I went for.

loki7777 · 01-09-2017 11:26am

As much as i was reading: sky is only 12(i think it is the best offer for BB only) and others are min. 18 months - i don't see any free mobile calls add on so i'm going to try Vodafone(should get double speed comparing to eir - which is odd as they are(?) using the same cables) for 40(6m) and 60 after 6 months.

mikeybrennan · 01-09-2017 12:38pm

doniem wrote: »

I've been with them before for fibre and to be honest I found no difference between eir's fibre and sky's. I'd love to try Vodafone's SIRO but it's not available here yet.

Plenty of long threads on boards re: the congestion issues with sky fibre

I would look at VF if switching from EIR

doniem · 01-09-2017 12:46pm

mikeybrennan wrote: »

Plenty of long threads on boards re: the congestion issues with sky fibre

I would look at VF if switching from EIR

I'm not disputing anyone elses experience just giving mine.

Donal55 · 01-09-2017 5:57pm

doniem wrote: »

I'm not sure how many people are getting these but I received a letter from eir yesterday regarding a €3 price increase on my package.

The letter said that if I was unhappy with the increase I can leave the contract without penalty in the next 30 days. I did just that today and reduced my €140 a month package (broadband and 2 mobiles) to €70 a month (I switched my broadband to sky who currently have it for €30 a month and my 2 mobiles to sim only for €20 a month each)

Again I'm not sure how many people this will benefit but hopefully it helps someone.

Thanks for that. Just moved the dial.

RickyBobby1 · 01-09-2017 5:58pm

Will this effect Meteor customers with the changeover as well?

doniem · 01-09-2017 9:01pm

Donal55 wrote: »

Thanks for that. Just moved the dial.

Glad someone got use out of it

00sully · 01-09-2017 10:19pm

Thanks OP I got the letter and am tempted to move to Sky to save the €23/month. one thing stopping me, does anyone know if the sky provided kit can easily be used in bridge mode?

I had some hassle getting the eir one setup and don't feel like doing it all again or worse finding out it's not possible and ruining my current convoluted setup!

doniem · 01-09-2017 10:31pm

00sully wrote: »

Thanks OP I got the letter and am tempted to move to Sky to save the €23/month. one thing stopping me, does anyone know if the sky provided kit can easily be used in bridge mode?

I had some hassle getting the eir one setup and don't feel like doing it all again or worse finding out it's not possible and ruining my current convoluted setup!

Sorry mate, I honestly haven't a clue about the finer points of the router

Kristopherus · 02-09-2017 12:06am

loki7777 wrote: »

Is sky offering any mobile free calls bundle, webpage don't say much about it - just landline included in price. I assume if i will take fibre i will not have to pay line rental?

Yes, and Sky wiil eke further dosh from you by charging you €30.00 per month line rental ,when all the other providers charge €25.50 per month. Go figure !!!

Donal55 · 02-09-2017 12:38am

Kristopherus wrote: »

Yes, and Sky wiil eke further dosh from you by charging you €30.00 per month line rental ,when all the other providers charge €25.50 per month. Go figure !!!

For some people there will be savings with this.
In my own case I was on a contract which is just about to finish and I was paying €86 with eir.
I got bb and talk anytime for €37.50 today with sky for 12 months.
As another poster said previously, if I pay €20 PAYG for mobile Im still approx €30 better off per month.

It suited me as when I enquired previously with eir both on boards plus in a shop I was told to ring 1901 where they offered me a €10 reduction for the next 18 months.

gabbo is coming · 02-09-2017 6:19am

doniem wrote: »

No, it's for new and excisting customers

http://www.sky.com/ireland/broadband-talk/fibre-optic/

Hi

Will sky install a phone line if there isn't one (via eir)

sapphade · 02-09-2017 8:19am

I have sky broadband but i didn't like that the router provided was not dual band . I used wireshark to get my sky username and password and then inputed those in to my old eir router. ( i did have to flash that to have admin rights ) i use the eir router in one part of the house and have a second wifi router upstairs .
http://www.briteccomputers.co.uk/forum/showthread.php?tid=43

caviardreams · 02-09-2017 8:22am

gabbo is coming wrote: »

Hi

Will sky install a phone line if there isn't one (via eir)

Wondering this myself - don't have a phone or line in my apartment, so imagine eir might charge me to set one up first before I can avail of the sky offer (or can sky do this directly as gabbo asked)?

doniem · 02-09-2017 8:27am

Kristopherus wrote: »

Yes, and Sky wiil eke further dosh from you by charging you €30.00 per month line rental ,when all the other providers charge €25.50 per month. Go figure !!!

Just to be clear with this particular offer the line rental is included in the €30 per month.

Again I'm not promoting sky or anything, for me the bargain alert here is getting out of the contract early.

Monkeyjoe · 02-09-2017 10:32am

Anyone know if all bundles are going up?? Currently paying €92 with about 6months left of my original 24 month contract. Wouldn't mind cancelling as we are moving to a new place shortly!

Bazzy · 02-09-2017 11:24am

mikeybrennan wrote: »

I wouldn't be rushing to join sky if it's fibre you have

Speeds not as good as VF/Eir and the like due to congestion on the backhaul

Its exactly the same line and system and speeds you would get on the same speed package with any provider

thegills · 02-09-2017 11:35am

caviardreams wrote:

Wondering this myself - don't have a phone or line in my apartment, so imagine eir might charge me to set one up first before I can avail of the sky offer (or can sky do this directly as gabbo asked)?

I'm in the same boat. Tried to move to Sky bb and was told I needed a line. Was also told I could be without bb for a month during the migration.

00sully · 02-09-2017 12:46pm

thegills wrote: »

I'm in the same boat. Tried to move to Sky bb and was told I needed a line. Was also told I could be without bb for a month during the migration.

same

Titzon Toast · 02-09-2017 2:36pm

Great news, if they send me that letter I'm bailing out.
Thanks OP.

gabbo is coming · 02-09-2017 2:52pm

00sully wrote: »

same

But will they sort out installing the line?

00sully · 02-09-2017 3:50pm

much rigmarole between Sky and Eir trying to move if you don't have an "Active" landline

for whatever reason, if you are on broadband only with Eir Sky can't seamlessly switch you without an active phone line - even though you have the same physical infrastructure capability. Of course Eir can do this remotely for you IF you enter a new contract and take line rental with you.

This won't work for most people to avail of this if you are mid contract. You can cancel Eir with the price increase get out of contract and then have Sky re-enable the lines. This potentially means Eir disabling the line, and a Sky engineer having to come out to re-enable. crazy stuff for a switchover which can leave you without service for an unknown period between disconnection and re-connection (Sky told me it could be arranged same day - yeah right try do that with 2 companies and contract engineers!)

My contract ends in 17 days, so I am going to enter a new contract with an enabled phone line, switch to Sky seamlessly and use the cooling off period with Eir of 14 days to cancel my contract. fricking crazy - still saves me almost €250 a year.

The J Stands for Jay · 02-09-2017 5:41pm

Del007 wrote: »

Do you have sky tv in order to get the sky broadband for 30?

Phoned them yesterday and they'd either charge me €55 a month, or for €30 I could have 1Mb speed.

They also said the getting the TV too would save me 1.40 a month, and give me a dual band router.

€50 installation for the broadband (couldn't they just post out the kit and I'd plug it in?). Only €25 installation for the TV, and that would include getting a new dish, and running the cables into the house. All seems a bit mad to me.

Sleeper12 · 02-09-2017 10:05pm

doniem wrote:

The letter said that if I was unhappy with the increase I can leave the contract without penalty in the next 30 days. I did just that today and reduced my â‚¬140 a month package (broadband and 2 mobiles) to â‚¬70 a month (I switched my broadband to sky who currently have it for â‚¬30 a month and my 2 mobiles to sim only for â‚¬20 a month each)

I'm not sure why companies are doing this now. Three did the same a few months ago. From the companies point of view I'd have thought that people in contract do not get the price increase till contract ended. They will loose more money letting you out of the contract early. Madness from their point of view imo but a big bonus for the customer

chases0102 · 03-09-2017 8:08am

I wonder does this apply to solely mobile contracts too?

theteal · 03-09-2017 8:41am

Sleeper12 wrote: »

I'm not sure why companies are doing this now. Three did the same a few months ago. From the companies point of view I'd have thought that people in contract do not get the price increase till contract ended. They will loose more money letting you out of the contract early. Madness from their point of view imo but a big bonus for the customer

They've all done it for quite a while and continue to do so on an almost annual basis. You'd be surprised at the amount of customers who will ignore the correspondence they receive and just continue on their overpriced contract for year after year. The companies depend on this - sure we've had threads lately of people who've been with sky for 10-15 years having issues with their receiver box, not Q, not Sky+, the old while scart only box from 10-15 years ago.

Obviously the company feel they will make more money with the increase than lose to customer churn and hence continually proceed with these increases.

And yes, it is a great bonus for knowledgeable customers. At the very least, they should use this to haggle a better deal if they don't want to swap provider.

corks finest · 04-09-2017 9:30am

Run,I did took a while but worth it,hard to believe I'm still receiving e-bill s from them 12 months later, customer care my ass, complete rubbish

soc · 07-09-2017 8:30am

Got the Eir letter yesterday. We're not in contract with them - but we've been wanting to leave them for a while, but I suppose when your business depends on BB, you don't want any downtime or find out after ending Eir that next company will cause problems connecting up.

I'm considering the SKY offer for €30/month - but from what I've read upload is only 1MB/s is this correct or a typo? Like I said we manage our business from home, and do upload a lot of things. Can anyone verify?

muffler · 07-09-2017 12:55pm

soc wrote: »

I'm considering the SKY offer for €30/month - but from what I've read upload is only 1MB/s is this correct or a typo? Like I said we manage our business from home, and do upload a lot of things. Can anyone verify?

In theory you should get the same speeds and unless you are on the basic broadband (not fibre) and located a couple of miles fro the local exchange then I dont really see you getting uploads as low as 1Mb/s

If you contact Sky they should be in a position to tell you the "expected" upload and download speeds. You can ask over in the Sky talk to forum and then send them a PM with your name and phone number

jonny_b · 07-09-2017 1:15pm

soc wrote: »

Got the Eir letter yesterday. We're not in contract with them - but we've been wanting to leave them for a while, but I suppose when your business depends on BB, you don't want any downtime or find out after ending Eir that next company will cause problems connecting up.

I'm considering the SKY offer for €30/month - but from what I've read upload is only 1MB/s is this correct or a typo? Like I said we manage our business from home, and do upload a lot of things. Can anyone verify?

Just did a Speedtest on Sky broadband. I got 19.12Mbps upload speed over wifi upstairs. Box is downstairs

Edit: another speed test downstairs got me 28.69 upload

muffler · 07-09-2017 2:07pm

jonny_b wrote: »

speed over wifi upstairs. Box is downstairs

Identical situation here. Just ran a test and I got 25 down and 12 up which Im a bit disappointed with as its normally around 50% faster than that. The phone line was just fixed this morning so I'll need to check the speeds again over the next couple of days.

On a wire connection downstairs I typically get 60+ down and about 24 up

Ah-Watch · 07-09-2017 2:07pm

We switched last week from Vodafone and the Sky Q Fibre modem seems pretty decent. It broadcasts further than the normal Vodafone Fibre modem. I have noticed that the internet has stalled several times since moving over to Sky but I'm putting that down to the switch itself. Otherwise the speeds are the same as Vodafone. I rang Eir about switching to them last week solely as we needed a new modem and they were 120e more expensive annually than our current package with Vodafone and ended up saving 180 by moving to Sky, bundle that with the 150euro welcome bonus Sky had last week I think it was well worth it

Del007 · 07-09-2017 2:14pm

Ah-Watch wrote: »

We switched last week from Vodafone and the Sky Q Fibre modem seems pretty decent. It broadcasts further than the normal Vodafone Fibre modem. I have noticed that the internet has stalled several times since moving over to Sky but I'm putting that down to the switch itself. Otherwise the speeds are the same as Vodafone. I rang Eir about switching to them last week solely as we needed a new modem and they were 120e more expensive annually than our current package with Vodafone and ended up saving 180 by moving to Sky, bundle that with the 150euro welcome bonus Sky had last week I think it was well worth it

What welcome bonus was that? I didn't see that at all

Ah-Watch · 07-09-2017 2:32pm

Del007 wrote: »

What welcome bonus was that? I didn't see that at all

Welcome bonus by way of a 150e Mastercard. When I went to order it also gave me 20% off TV too, free broadband activation and 25e install for Sky Q. Pretty good deal in my eyes with the savings compared to current set up. I believe it ended last Thursday night- the modem was delivered by An Post Saturday morning.

Eir price increase, get out of your contract early

Comments