Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Dtp1979 · 28-11-2020 6:47pm

Chris_5339762 wrote: »

Ok my parents ordered a parcel from Lakeland and put my mums name on it instead of my dads, addressed to PM up north with no PM number on it or anything.

How easy is it thesedays to contact Parcelmotel and get it sent to his account? Bearing in mind their age means they don't have the patience anymore.

If you stay on hold they’ll eventually answer. Anything from 7-30 minutes.

spurious · 28-11-2020 6:56pm

For the two times something similar happened me, I filled in their online form and they worked it all out.

Things are certainly a little slower at the moment, but I have never had anything go missing with them.

tudderone · 28-11-2020 7:28pm

Dtp1979 wrote: »

If you stay on hold they’ll eventually answer. Anything from 7-30 minutes.

I spent hours on the phone to them the week before last, never got to speak to anyone and gave up. Who has time for that ? Same regards emails, they have gone unanswered.

sligopaul · 28-11-2020 8:06pm

Most recent parcel was 12 days from Ballymena to Sligo ( 12 Nov to 24 Nov ) and no notification of receipt other than tracker from courier that it was delivered, feel lucky it eventually landed.....

MrCostington · 28-11-2020 9:24pm

whiterebel wrote: »

Its hard to know where to out it, because you have 3 different companies involved. Every one of them have delays. Some people have seen delays of over a week just getting it out of the UK and An Post are handling over 2million parcels a week at the moment. PM seem to be at the mercy of people collecting from various locker locations, are delayed because of it. It’s probably in a cage in Dublin, as An Post seem to be giving priority to Amazon at the moment. Customs shouldn’t be involved unless it looks like tablets, medication etc.

Thanks, I'll just wait hopefully not too long, just worried it was lost. It's a small car part.

46 Long · 28-11-2020 10:40pm

Still chasing them for a refund on an item Parcel Motel signed for at the start of October.

Dtp1979 · 28-11-2020 10:47pm

tudderone wrote: »

I spent hours on the phone to them the week before last, never got to speak to anyone and gave up. Who has time for that ? Same regards emails, they have gone unanswered.

Totally agree. Spending 5 minutes on hold is a disgrace in my opinion. Shower of chancers. If they’re struggling with the workload then hire more people to answer the phones ffs

tudderone · 28-11-2020 11:37pm

Dtp1979 wrote: »

Totally agree. Spending 5 minutes on hold is a disgrace in my opinion. Shower of chancers. If they’re struggling with the workload then hire more people to answer the phones ffs

Nope, it was more like 15-20 mins listening to that stupid advert they have.

jlm29 · 28-11-2020 11:45pm

tudderone wrote: »

Nope, it was more like 15-20 mins listening to that stupid advert they have.

“Every parcel is as important as us as it is to you”

RuckingSwimmer · 28-11-2020 11:49pm

Chris_5339762 wrote: »

Ok my parents ordered a parcel from Lakeland and put my mums name on it instead of my dads, addressed to PM up north with no PM number on it or anything.

How easy is it thesedays to contact Parcelmotel and get it sent to his account? Bearing in mind their age means they don't have the patience anymore.

My OH did this before - before it got to parcel motel I changed the name on the PM account to both our names then put all the info I could into the parcel tracker. Was delayed a day or two (bare in mind this was pre-lockdown so it could be longer now) but parcel made it's way to us

Dtp1979 · 29-11-2020 1:04am

tudderone wrote: »

Nope, it was more like 15-20 mins listening to that stupid advert they have.

I meant spending 5 mins before s a disgrace let alone 30 mins and longer.
But hey, they’re Ireland’s number one parcel delivery service, lovely by thousands....and every parcel is as important to us, as it is to you xxx. Bless.

Chris_5339762 · 29-11-2020 3:06pm

RuckingSwimmer wrote: »

My OH did this before - before it got to parcel motel I changed the name on the PM account to both our names then put all the info I could into the parcel tracker. Was delayed a day or two (bare in mind this was pre-lockdown so it could be longer now) but parcel made it's way to us

ooo thats clever. When we get a tracking number off Lakeland I might do that - put that tracking number into the address I have given to PM perhaps along with both names.

RuckingSwimmer · 29-11-2020 3:59pm

Chris_5339762 wrote: »

ooo thats clever. When we get a tracking number off Lakeland I might do that - put that tracking number into the address I have given to PM perhaps along with both names.

I wouldn't put the tracking number in the address, just the names; but put the tracking number along with the expected delivery date etc into the parcel diary/parcel finder

Anjunadeep · 29-11-2020 5:21pm

Parcel Motel are a joke every year in the run up to Christmas.
They clearly don't have sufficient headcount to handle the busy Christmas period.
I had a package signed for Wednesday morning and still hasn't been tracked to my account.

robo · 29-11-2020 7:58pm

I thought with more people working from home that Parcel Motel might not be as popular - but maybe not as I know some use it for the UK address.
An Post Address Pal works well too - especially for things with batteries - I ordered a power pack a few months ago using Address Pal (they have a hub in mainland Britain) and no issues, but couldn't order using PM as the address is Northern Ireland. Plus the collection at the post office was seamless and quick. Maybe stop using PM?

whiterebel · 29-11-2020 9:52pm

robo wrote: »

I thought with more people working from home that Parcel Motel might not be as popular - but maybe not as I know some use it for the UK address.
An Post Address Pal works well too - especially for things with batteries - I ordered a power pack a few months ago using Address Pal (they have a hub in mainland Britain) and no issues, but couldn't order using PM as the address is Northern Ireland. Plus the collection at the post office was seamless and quick. Maybe stop using PM?

Batteries are prohibited on AddressPal because the are hazardous on aircraft.

Sheep Shagger · 30-11-2020 11:45pm

Anyone know if you can ask Parcel Motel to reject the delivery of a parcel?

UK retailer has taken weeks to deliver and retailer can't cancel order but said I can reject delivery and the parcel will be returned to them and then refunded.

smoeky · 30-11-2020 11:52pm

Sheep Shagger wrote: »

Anyone know if you can ask Parcel Motel to reject the delivery of a parcel?

UK retailer has taken weeks to deliver and retailer can't cancel order but said I can reject delivery and the parcel will be returned to them and then refunded.

Unlikely, a previous poster had no luck. They don't process the parcels til they reach the Dublin depot

Sheep Shagger · 01-12-2020 8:57am

smoeky wrote: »

Unlikely, a previous poster had no luck. They don't process the parcels til they reach the Dublin depot

Thanks, as I thought.

The only way I think could work but is quite drastic is to close my parcel motel account and/or delete the card details so they cant take thr fee for it (i don't keep a credit in the account).

Annoyed the retailer a) hasn't shipped the item yet and b) says they can't cancel it.

01-12-2020 9:23am

Sheep Shagger wrote: »

Thanks, as I thought.

The only way I think could work but is quite drastic is to close my parcel motel account and/or delete the card details so they cant take thr fee for it (i don't keep a credit in the account).

Annoyed the retailer a) hasn't shipped the item yet and b) says they can't cancel it.

I'm the other poster with the similar problem and if you remove your card details or close the account they'll keep the parcel for 30 days and destroy it. If the retailer has no proof of delivery that's grand, but if they can prove it was delivered to PM and never returned you most likely won't get a refund. The retailer I'm dealing with in the UK is useless so it looks like I'll end up keeping the item as they won't pay return shipping on it (even though it was their mistake!)

LizardKing · 01-12-2020 10:49am

10 days now. No response to the find my parcel case I opened and no replies from emails to support.

Frustrating , T'was a Christmas present so have time to replace it but they should be replying to customers.

Anyone experience filing a claim for lost parcel?

LizardKing wrote: »

No that's why I contacted them. DPD tracked delivery to them shows it delivered but then the trail stops.

I guess its in some backlog warehouse waiting (6 days now) to be processed.

Lachako · 01-12-2020 3:26pm

Does anyone know what Location: PMD and Event: Released means in the Tracking History of a parcel?

waylander2002 · 01-12-2020 3:33pm

Lachako wrote: »

Does anyone know what Location: PMD and Event: Released means in the Tracking History of a parcel?

Sounds like a customs seizure and release, either coming from outside euro zone or suspected illegal product, but then rekeased without issue

dan786 · 01-12-2020 3:37pm

LizardKing wrote: »

10 days now. No response to the find my parcel case I opened and no replies from emails to support.

Frustrating , T'was a Christmas present so have time to replace it but they should be replying to customers.

Anyone experience filing a claim for lost parcel?

They wont respond to emails. Call them , you might need to hold for 20-30 mins.

They lost a 1500 Euro parcel on me end of October, agreed refund on 20th November , nothing since and after call and email to their manager it is to be paid out today.

In total it took 4 calls, dont let agents fob you off, ask it to be escalated to a manager and once your ticket gets assigned to a manager then they respond to any emails you sent regarding that ticket.

LizardKing · 01-12-2020 3:40pm

dan786 wrote: »

They wont respond to emails. Call them , you might need to hold for 20-30 mins.

They lost a 1500 Euro parcel on me end of October, agreed refund on 20th November , nothing since and after call and email to their manager it is to be paid out today.

In total it took 4 calls, dont let agents fob you off, ask it to be escalated to a manager and once your ticket gets assigned to a manager then they respond to any emails you sent regarding that ticket.

Thanks .. will do!

Lachako · 01-12-2020 4:03pm

waylander2002 wrote: »

Sounds like a customs seizure and release, either coming from outside euro zone or suspected illegal product, but then rekeased without issue

It was coming from the UK and marked clearly by the retailer as a laptop!

Gadgetman496 · 01-12-2020 4:05pm

Lachako wrote: »

It was coming from the UK and marked clearly by the retailer as a laptop!

MOD: People are worried enough without starting this kind of panic.

Lachako · 01-12-2020 4:32pm

Gadgetman496 wrote: »

<SNIP>.

Have you heard of, or experienced this happening?

Gadgetman496 · 01-12-2020 4:37pm

Lachako wrote: »

Have you heard of, or experienced this happening?

Once only about 3 years ago. The seller actually shipped the Laptop in it's own original box which had all the details displayed. In that particular case the package never reached its destination.

Joziburg · 01-12-2020 7:55pm

How are Parcel Motel doing these days, I’m expecting a parcel in the coming days.

sasta le · 01-12-2020 10:01pm

Lachako wrote: »

Have you heard of, or experienced this happening?

What was deleted?

Sheep Shagger · 01-12-2020 10:15pm

[Deleted User] wrote: »

I'm the other poster with the similar problem and if you remove your card details or close the account they'll keep the parcel for 30 days and destroy it. If the retailer has no proof of delivery that's grand, but if they can prove it was delivered to PM and never returned you most likely won't get a refund. The retailer I'm dealing with in the UK is useless so it looks like I'll end up keeping the item as they won't pay return shipping on it (even though it was their mistake!)

Thanks, in my case will just have to wait for the stuff to arrive.

sasta le · 01-12-2020 10:25pm

Joziburg wrote: »

How are Parcel Motel doing these days, I’m expecting a parcel in the coming days.

My first time using it..just got a email tonight saying my parcel is in Dublin.How long from there?

Prezatch · 01-12-2020 11:46pm

LizardKing wrote: »

10 days now. No response to the find my parcel case I opened and no replies from emails to support.

Frustrating , T'was a Christmas present so have time to replace it but they should be replying to customers.

Anyone experience filing a claim for lost parcel?

I'm waiting on a check in for a package I believe was delivered to PM on 16th November by Royal Mail. Filed the find my parcel a week ago, nothing back also...

7aubzxk43m2sni · 02-12-2020 8:13am

sasta le wrote: »

My first time using it..just got a email tonight saying my parcel is in Dublin.How long from there?

Normally by the next evening it would be in your locker

Prezatch · 02-12-2020 2:39pm

Prezatch wrote: »

I'm waiting on a check in for a package I believe was delivered to PM on 16th November by Royal Mail. Filed the find my parcel a week ago, nothing back also...

I've always found the service very solid, and to be fair although they hadn't answered my ticket with a response I rang through today and they confirmed they found my package which had been addressed with no PMID and would match it up to my account today. Took about 10mins on hold but all good given this time of year.

Nikiko · 02-12-2020 5:15pm

Ordered dumbbells off parcel motel, tracking says they were delivered and signed for but haven't gotten a notification in a month. Opened countless tickets and sent tons of emails.

How do I get a refund? What can I do here? Do they still have it or has it got "lost"?

Beric Dondarrion · 02-12-2020 5:36pm

Three deliveries today. The first two were fine, went to collect the third one and was greeted with an empty locker(??).

Managed to get through to their customer service number and was told that they would examine CCTV to see if the driver put it in the wrong locker.......I know they are under pressure right now but I see a claim in the not too distant future for this

46 Long · 02-12-2020 5:49pm

Nikiko wrote: »

Ordered dumbbells off parcel motel, tracking says they were delivered and signed for but haven't gotten a notification in a month. Opened countless tickets and sent tons of emails.

How do I get a refund? What can I do here? Do they still have it or has it got "lost"?

I'm in the same boat.

They raised a claim and told me I would be refunded but that was about two weeks ago and they've stopped replying to my emails since.

douglashyde · 02-12-2020 5:56pm

I've had multiple pins not work and had to repay for delivery. Additional weeks added to deliveries from Amazon.

I've rang them no answer.

I've opened multiple tickets. no answer.

They clearly don't have the capacity to handle the capacity.

If they've screwed you and wont answer or refund. Submit a chargeback with your bank. Enough red flags on their merchant account will flag them as an unreliable supplier with with Visa/Mastercard + get you your fee back.

Simi · 02-12-2020 7:01pm

Beric Dondarrion wrote: »

Three deliveries today. The first two were fine, went to collect the third one and was greeted with an empty locker(??).

Managed to get through to their customer service number and was told that they would examine CCTV to see if the driver put it in the wrong locker.......I know they are under pressure right now but I see a claim in the not too distant future for this

You couldn't throw up their customer service number? I got the text that mine was in the locker last week and when I went to collect the pin and qr code gave an error. It still says the package is stored.

I raised a ticket but there's been no response going on 5 days now.

46 Long · 02-12-2020 7:19pm

douglashyde wrote: »

If they've screwed you and wont answer or refund. Submit a chargeback with your bank. Enough red flags on their merchant account will flag them as an unreliable supplier with with Visa/Mastercard + get you your fee back.

Ok, this advice is actual gold.

I always top-up my account via PayPal so I raised a dispute on the last transaction I sent them. Had my missing item refunded in 12 minutes. Been chasing them since the start of October.

Beric Dondarrion · 02-12-2020 9:23pm

Simi wrote: »

You couldn't throw up their customer service number? .

076 888 6677

There you go!

02-12-2020 11:37pm

Joziburg wrote: »

How are Parcel Motel doing these days, I’m expecting a parcel in the coming days.

I haven't used it in a long time, converted to DPD as delivery suited better and never had an issue. I've a packaged showing checked into dublin since Monday but no sign of it coming to the locker yet, I know its a busy time ect but they also have increased their price for the service aswell.

As an aside both the forwarders were used often for packages from China to the UK as it tended to be quicker than China to Ireland direct. Moving forward with customs how is it likely to work, eg package valued at €15 goes via royalmail/parcelforce first and misses customs, is it then up to PM to randomly select packages and assess for vat or check every one?

Gadgetman496 · 03-12-2020 2:31am

5500 wrote: »

I haven't used it in a long time, converted to DPD as delivery suited better and never had an issue. I've a packaged showing checked into dublin since Monday but no sign of it coming to the locker yet, I know its a busy time ect but they also have increased their price for the service aswell.

As an aside both the forwarders were used often for packages from China to the UK as it tended to be quicker than China to Ireland direct. Moving forward with customs how is it likely to work, eg package valued at €15 goes via royalmail/parcelforce first and misses customs, is it then up to PM to randomly select packages and assess for vat or check every one?

Parcel Motel do not deal with any parcel which has outstanding charges as far as I know. If anything is owed on the parcel they refuse to accept it.

whiterebel · 03-12-2020 9:50am

Gadgetman496 wrote: »

Parcel Motel do not deal with any parcel which has outstanding charges as far as I know. If anything is owed on the parcel they refuse to accept it.

They won’t accept with outstanding charges, but Parcel Motel will accept packages from outside the EU, Parcel Wizard didn’t, to at least it was in their T&Cs.

LizardKing · 03-12-2020 11:36am

I called today ... spoke to customer agent and she did a "search" then said she needed the order details invoice so they can do a "warehouse search" which can take 3 days. she sent me an email from the case I had opened and was replying to so it was all being logged just nobody responding to the case.

Its been 13 days now since it was delivered to them. I said why did you not do a warehouse search when I opened the lost parcel case, she said it needed the invoice info. They could have requested that via the case. I have sent this now via case email. I am not hopeful of it being found , Item was £109 so I will likely get max €100 back on a claim. I've used service since it opened up and first time I have had an issue.

03-12-2020 12:58pm

Gadgetman496 wrote: »

Parcel Motel do not deal with any parcel which has outstanding charges as far as I know. If anything is owed on the parcel they refuse to accept it.

I dont mean non EU charges as such (although technically it is from 1st jan) eg item from China arrives to parcel motel with no charges, previously all is good and you get your package, but after 1st Jan will it be the same or treated then as an import from the UK and stopped for VAT at that point

whiterebel · 03-12-2020 1:06pm

If it's under the €26 threshold for VAT it would go through as normal. After July 1st the lower threshold will be removed, so everything will be liable from outside the EU. I don't think PM will keep the service to be honest unless they have a massive hike in charges. I can see it getting messy with people refusing stuff because they didn't expect charges etc.

Simi · 03-12-2020 2:03pm

whiterebel wrote: »

If it's under the €26 threshold for VAT it would go through as normal. After July 1st the lower threshold will be removed, so everything will be liable from outside the EU. I don't think PM will keep the service to be honest unless they have a massive hike in charges. I can see it getting messy with people refusing stuff because they didn't expect charges etc.

I don't see how they can continue operating as is after Jan 1st. I'd say they'll get there money's worth over Xmas and either close off the Belfast address or wind down the service altogether.

Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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