LizardKing wrote: » No that's why I contacted them. DPD tracked delivery to them shows it delivered but then the trail stops. I guess its in some backlog warehouse waiting (6 days now) to be processed.
Lachako wrote: » Does anyone know what Location: PMD and Event: Released means in the Tracking History of a parcel?
LizardKing wrote: » 10 days now. No response to the find my parcel case I opened and no replies from emails to support. Frustrating , T'was a Christmas present so have time to replace it but they should be replying to customers. Anyone experience filing a claim for lost parcel?
dan786 wrote: » They wont respond to emails. Call them , you might need to hold for 20-30 mins. They lost a 1500 Euro parcel on me end of October, agreed refund on 20th November , nothing since and after call and email to their manager it is to be paid out today. In total it took 4 calls, dont let agents fob you off, ask it to be escalated to a manager and once your ticket gets assigned to a manager then they respond to any emails you sent regarding that ticket.
waylander2002 wrote: » Sounds like a customs seizure and release, either coming from outside euro zone or suspected illegal product, but then rekeased without issue
Lachako wrote: » It was coming from the UK and marked clearly by the retailer as a laptop!
Gadgetman496 wrote: » <SNIP>.
Lachako wrote: » Have you heard of, or experienced this happening?
[Deleted User] wrote: » I'm the other poster with the similar problem and if you remove your card details or close the account they'll keep the parcel for 30 days and destroy it. If the retailer has no proof of delivery that's grand, but if they can prove it was delivered to PM and never returned you most likely won't get a refund. The retailer I'm dealing with in the UK is useless so it looks like I'll end up keeping the item as they won't pay return shipping on it (even though it was their mistake!)
Joziburg wrote: » How are Parcel Motel doing these days, I’m expecting a parcel in the coming days.
sasta le wrote: » My first time using it..just got a email tonight saying my parcel is in Dublin.How long from there?
Prezatch wrote: » I'm waiting on a check in for a package I believe was delivered to PM on 16th November by Royal Mail. Filed the find my parcel a week ago, nothing back also...
Nikiko wrote: » Ordered dumbbells off parcel motel, tracking says they were delivered and signed for but haven't gotten a notification in a month. Opened countless tickets and sent tons of emails. How do I get a refund? What can I do here? Do they still have it or has it got "lost"?
Beric Dondarrion wrote: » Three deliveries today. The first two were fine, went to collect the third one and was greeted with an empty locker(??). Managed to get through to their customer service number and was told that they would examine CCTV to see if the driver put it in the wrong locker.......I know they are under pressure right now but I see a claim in the not too distant future for this
douglashyde wrote: » If they've screwed you and wont answer or refund. Submit a chargeback with your bank. Enough red flags on their merchant account will flag them as an unreliable supplier with with Visa/Mastercard + get you your fee back.
Simi wrote: » You couldn't throw up their customer service number? .
5500 wrote: » I haven't used it in a long time, converted to DPD as delivery suited better and never had an issue. I've a packaged showing checked into dublin since Monday but no sign of it coming to the locker yet, I know its a busy time ect but they also have increased their price for the service aswell. As an aside both the forwarders were used often for packages from China to the UK as it tended to be quicker than China to Ireland direct. Moving forward with customs how is it likely to work, eg package valued at €15 goes via royalmail/parcelforce first and misses customs, is it then up to PM to randomly select packages and assess for vat or check every one?
Gadgetman496 wrote: » Parcel Motel do not deal with any parcel which has outstanding charges as far as I know. If anything is owed on the parcel they refuse to accept it.
whiterebel wrote: » If it's under the €26 threshold for VAT it would go through as normal. After July 1st the lower threshold will be removed, so everything will be liable from outside the EU. I don't think PM will keep the service to be honest unless they have a massive hike in charges. I can see it getting messy with people refusing stuff because they didn't expect charges etc.
