READ SUMMARY IN POST 986 - Amazon.uk Post-Brexit

Jim_Hodge · 15-01-2021 2:27pm

jusvi2001 wrote: »

What was the estimated delivery date?

22nd January.

robwen · 15-01-2021 2:55pm

Can u set a filter for Sold & dispatched by Amazon?

xboxdad · 15-01-2021 3:02pm

robwen wrote: »

Can u set a filter for Sold & dispatched by Amazon?

What I do is:

Prime checkbox checked
Display items with 4 stars at minimum
Look for at least a few hundred ratings (e.g. not picking 5 star items with 12 ratings)
Then I check on the details page to make sure it's Sold & Dispatched by Amazon (at this point I don't have an overwhelming amount of items to go through anyways)

jonnybangbang · 15-01-2021 4:54pm

VG31 wrote: »

Not St Helen's, but I have a package with no tracking updates since Tuesday last week that was supposed to arrive two days ago. Another order placed around the same time had very similar tracking but that showed up in Dublin a day early.

Tuesday, 5 January
3:17 PM
Completed customs clearance process
Rochester, GB
3:07 PM
Initiated customs clearance process
Rochester, GB
1:24 AM
Package departed an Amazon facility
Rochester, Kent GB

Monday, 4 January
2:33 PM
Package arrived at an Amazon facility
Rochester, Medway GB
Package has shipped

I have a very similar story to this one, I ordered two items on 4th of January. One item was due on the 12th but arrived on the 11th of January.

Second item was due for delivery on the 12th. No sign. checked status on 13th of January.... apologies , item is running late. Item may come in next day. if item has not arrived by 14th of January you can claim refund the next day.

item still has not arrived today, When I check the status of order now on amazon now it gives me an option to "Claim a Refund". When I click this button I'm brought to a screen "Occasionally parcels arrive a day or more after they are expected. Please come back here if it hasn't shown up by Friday, 6 Jun for a refund or a replacement."
So I have to wait 5 months ????

VG31 · 15-01-2021 4:58pm

jonnybangbang wrote: »

I have a very similar story to this one, I ordered two items on 4th of January. One item was due on the 12th but arrived on the 11th of January.

Second item was due for delivery on the 12th. No sign. checked status on 13th of January.... apologies , item is running late. Item may come in next day. if item has not arrived by 14th of January you can claim refund the next day.

item still has not arrived today, When I check the status of order now on amazon now it gives me an option to "Claim a Refund". When I click this button I'm brought to a screen "Occasionally parcels arrive a day or more after they are expected. Please come back here if it hasn't shown up by Friday, 6 Jun for a refund or a replacement."
So I have to wait 5 months ????

That sounds like a bug on the site. I was able to get a refund today. You should contact them through the chat.

Another parcel with similar tracking but sent later a few days later showed up today, 3 days early. A week from the UK is still very long though.

Friday, 15 January
3:07 PM
Delivered
Dublin, IE
9:26 AM
Out for delivery
Dublin, IE
3:04 AM
Package arrived at the final delivery station
Dublin, IE

Friday, 8 January
7:55 PM
Initiated customs clearance process
Rochester, GB
1:26 PM
Package departed an Amazon facility
Rochester, Kent GB
11:00 AM
Completed customs clearance process
Rochester, GB

Thursday, 7 January
2:01 PM
Package arrived at an Amazon facility
Rochester, Medway GB
Package has shipped

Prunty · 15-01-2021 5:13pm

jonnybangbang wrote: »

I have a very similar story to this one, I ordered two items on 4th of January. One item was due on the 12th but arrived on the 11th of January.

Second item was due for delivery on the 12th. No sign. checked status on 13th of January.... apologies , item is running late. Item may come in next day. if item has not arrived by 14th of January you can claim refund the next day.

item still has not arrived today, When I check the status of order now on amazon now it gives me an option to "Claim a Refund". When I click this button I'm brought to a screen "Occasionally parcels arrive a day or more after they are expected. Please come back here if it hasn't shown up by Friday, 6 Jun for a refund or a replacement."
So I have to wait 5 months ????

Are there any tracking updates for your 'lost package' on the site? Where did it stop moving?

jonnybangbang · 15-01-2021 5:22pm

Prunty wrote: »

Are there any tracking updates for your 'lost package' on the site? Where did it stop moving?

Tuesday, 5 January

3:17 PM Completed customs clearance process
Rochester, GB

3:07 PM Initiated customs clearance process
Rochester, GB

1:24 AM Package departed an Amazon facility
Rochester, Kent GB

Monday, 4 January

1:20 PM Package arrived at an Amazon facility
Rochester, Medway GB

Package has shipped
Ridgmont, Bedfordshire UK

Also, in the last 5 min, i contacted amazon customer service through their online chat. It seemed like an automated customer service agent but with the click of a few automated answers i was issued with a refund straight away.

Sheep Shagger · 15-01-2021 7:17pm

Anyone with an annual Prime membership got a refund for part period? Ours auto renewed in November

MissShihTzu · 15-01-2021 7:46pm

Sheep Shagger wrote: »

Anyone with an annual Prime membership got a refund for part period? Ours auto renewed in November

Are you using PRIME for the shows? If you are, then no refund will be due AFAIK...

Ogham · 15-01-2021 8:47pm

robwen wrote: »

Can u set a filter for Sold & dispatched by Amazon?

(this probably only works on computer or tablet - not phones)

When you do a search - you need to select a Department (left hand side of screen).
Once you select a department - you will see a section further down on the left side where you can choose the seller and you can choose Amazon.co.uk .

Aurelian · 15-01-2021 9:06pm

Ordered a couple of items on Sunday and they haven't dispatched yet. Ordered an item fulfilled by a US seller at the same time and it was on its way the next day.

SMC92Ian · 15-01-2021 9:25pm

Well after waiting weeks for an LP it finally shows up, they sent the wrong album. FFS.

TomOnBoard · 15-01-2021 10:15pm

Amazon UK stuff taking aaaaages to dispatch....

xboxdad · 15-01-2021 10:25pm

TomOnBoard wrote: »

Amazon UK stuff taking aaaaages to dispatch....

There must be real chaos everywhere in the UK now.
I ordered an item from SportsDirect & they kept telling me for like 5 days I haven't ordered anything, it's not on their system.
Then I cancelled and ordered the same item from Under Armour.
There was a delay on the supplier's side, then a sorting error at UPS and now 9 days later it's back to where it originated from, waiting for re-shipping.
The free trade deal didn't make Brexit very "soft"

Xenji · 16-01-2021 2:31am

UPS has been a disaster since the middle of November regarding delivery from the UK, I have had 3 different items go missing, one that managed to go missing twice after being resent from the seller and all after they left Stanford Le Hope, which is such an ironic name.

No issues with UPS though here as orders over Christmas from the Celtic Whiskey Shop arrived within days.

Sam Russell · 16-01-2021 11:00am

I got an email from DHL about my delivery, and asking for €3.99. Click below to confirm. Now I am not expecting a delivery. It was a scam.

Beware of scams - because I am not expecting a delivery, I did not click through but I could be. If you get such an email, check the delivery number on the DHL website, not the email.

You have been warned.

Joziburg · 16-01-2021 12:19pm

I’ve noticed that “import fee deposit” on Amazon no longer showing up. I’ve exact same items in my basket as at 1st / 2nd Jan and it was there but now it’s not.

Any reason why it might have changed? Also I didn’t change addresses, using my Irish address

Harpy · 16-01-2021 1:02pm

Does anyone know the story with replacement products and customs. Ordered a product off amazon on Black Friday for Christmas present, something dodgy with it so got in contact with seller and they are sending a replacement which will be futile by amazon.. will there be custom duties due on that? They didn’t mention them but just worried that they don’t realise.

pcadhain · 16-01-2021 1:09pm

Joziburg wrote: »

I’ve noticed that “import fee deposit” on Amazon no longer showing up. I’ve exact same items in my basket as at 1st / 2nd Jan and it was there but now it’s not.

Any reason why it might have changed? Also I didn’t change addresses, using my Irish address

Just checked it therre and it doesn't show up until the final stage of purchasing when you're confirming your purchase after selecting the address and payment method.

Joziburg · 16-01-2021 2:30pm

pcadhain wrote: »

Just checked it therre and it doesn't show up until the final stage of purchasing when you're confirming your purchase after selecting the address and payment method.

Yeah agreed it used to for me but doesn’t now. The goods (books) are ca. £45 but odd that it showed up in the new year and now gone

I’ll prob get stung with some fee now and an an post flat ridiculous €10.

Sheep Shagger · 16-01-2021 2:40pm

Joziburg wrote: »

Yeah agreed it used to for me but doesn’t now. The goods (books) are ca. £45 but odd that it showed up in the new year and now gone

I’ll prob get stung with some fee now and an an post flat ridiculous €10.

Strange- still showing for me.

Is the item you are buying fulfilled by Amazon? For third party sellers its never shown 'import duties' for me.

Jim_Hodge · 16-01-2021 2:41pm

Joziburg wrote: »

Yeah agreed it used to for me but doesn’t now. The goods (books) are ca. £45 but odd that it showed up in the new year and now gone

I’ll prob get stung with some fee now and an an post flat ridiculous €10.

It's books. Zero VAT. No need for a VAT entry in the cost breakdown. Perhaps???? But I'm not convinced of that.

Joziburg · 16-01-2021 2:52pm

Jim_Hodge wrote: »

It's books. Zero VAT. No need for a VAT entry in the cost breakdown. Perhaps???? But I'm not convinced of that.

Maybe so but the import fee deposit was there earlier this month as I saved screenshot. In any case maybe it was teething issues at start of Jan on Amazon’s part. Thanks

davetherave · 16-01-2021 2:59pm

For the first few days Amazon had books at the wrong VAT rate which is why you would have seen it. That has been remedied now and as Jim Hodge said no vat on books.

https://www.revenue.ie/en/tax-professionals/tdm/value-added-tax/part03-taxable-transactions-goods-ica-services/Goods/goods-printed-matter.pdf

Printed matter liable at the zero rate
The zero-rate of VAT applies to printed books and booklets including atlases. It also
covers children’s picture, drawing and colouring books, and books of music.

Jim_Hodge · 16-01-2021 3:50pm

Joziburg wrote: »

Maybe so but the import fee deposit was there earlier this month as I saved screenshot. In any case maybe it was teething issues at start of Jan on Amazon’s part. Thanks

There's certainly something going on. I put through a repeat of an order for car care products that I got last week. The original took off UK Vat and added Irish Vat. Today's just shows it with UK VAT. Strange.

Irish Kev · 16-01-2021 4:48pm

I've had one go missing, website still has it On the way, but it's running late but have received my refund. Applied Friday morning and its hit revolut Saturday

schmoo2k · 16-01-2021 8:04pm

Harpy wrote: »

Does anyone know the story with replacement products and customs. Ordered a product off amazon on Black Friday for Christmas present, something dodgy with it so got in contact with seller and they are sending a replacement which will be futile by amazon.. will there be custom duties due on that? They didn’t mention them but just worried that they don’t realise.

Harpy · 16-01-2021 9:53pm

schmoo2k wrote: »

Love a bit of autocorrect.. Should be Fulfilled by amazon, can't get an answer on the question.

davo2001 · 16-01-2021 11:39pm

Hi,

Ordered a firestick from Amazon through ADDRESSPAL, all the stuff on the threads in boards said there shouldn't be any import tax on items under €150.

Got an email from anpost saying the item was valued at €44?!? and I've to pay €15 import tax.

Paid it but two questions:

1. What happened to no import charges on items under €150.

2. Why have anpost valued it at €44? It cost £25 so less than €30!

Edit: shït, thought I was posting in consumer issues not BA! Sorry, mods please move!

Irishphotodesk · 16-01-2021 11:41pm

davo2001 wrote: »

Hi,

Ordered a firestick from Amazon through ADDRESSPAL, all the stuff on the threads in boards said there shouldn't be any import tax on items under €150.

Got an email from anpost saying the item was valued at €44?!? and I've to pay €15 import tax.

Paid it but two questions:

1. What happened to no import charges on items under €150.

2. Why have anpost valued it at €44? It cost £25 so less than €30!

are you sure the email was from an post ? not just a phishing scam ?

contact them by phone (not any number on the email, google the correct number )

okidoki987 · 16-01-2021 11:41pm

davo2001 wrote: »

Hi,

Ordered a firestick from Amazon through ADDRESSPAL, all the stuff on the threads in boards said there shouldn't be any import tax on items under €150.

Got an email from anpost saying the item was valued at €44?!? and I've to pay €15 import tax.

Paid it but two questions:

1. What happened to no import charges on items under €150.

2. Why have anpost valued it at €44? It cost £25 so less than €30!

Edit: shït, thought I was posting in consumer issues not BA! Sorry, mods please move!

Not a bargain, maybe better off in consumer issues.

GarIT · 16-01-2021 11:44pm

There are no tariffs under €150 but you do have to pay vat of 23% (temporarily 21%) plus a handling fee usually €10.

Customs go off an estimated value (if one isn't declared) based on what they can find online, including the cost of shipping and currency conversion. You can argue the value with them.

grogi · 16-01-2021 11:45pm

davo2001 wrote: »

Hi,

Ordered a firestick from Amazon through ADDRESSPAL, all the stuff on the threads in boards said there shouldn't be any import tax on items under €150.

Got an email from anpost saying the item was valued at €44?!? and I've to pay €15 import tax.

Paid it but two questions:

1. What happened to no import charges on items under €150.

2. Why have anpost valued it at €44? It cost £25 so less than €30!

Edit: shït, thought I was posting in consumer issues not BA! Sorry, mods please move!

You need to pay VAT plus handling fee to AnPost.

goldenhoarde · 16-01-2021 11:45pm

Vat @21% and the shipping cost of 6 quid is included too even though Amazon discount it would push the value to 44

As per Garit's post above

Car99 · 16-01-2021 11:47pm

davo2001 wrote: »

Hi,

Ordered a firestick from Amazon through ADDRESSPAL, all the stuff on the threads in boards said there shouldn't be any import tax on items under €150.

Got an email from anpost saying the item was valued at €44?!? and I've to pay €15 import tax.

Paid it but two questions:

1. What happened to no import charges on items under €150.

2. Why have anpost valued it at €44? It cost £25 so less than €30!

Edit: shït, thought I was posting in consumer issues not BA! Sorry, mods please move!

No vat charged on imports under €22 until end of june 2021. Anything over that is fair game for VAT. And everything over that is subject to AnPost €3.50 handling charge

jdon72 · 16-01-2021 11:49pm

davo2001 wrote: »

Hi,

Ordered a firestick from Amazon through ADDRESSPAL, all the stuff on the threads in boards said there shouldn't be any import tax on items under €150.

Got an email from anpost saying the item was valued at €44?!? and I've to pay €15 import tax.

Paid it but two questions:

1. What happened to no import charges on items under €150.

2. Why have anpost valued it at €44? It cost £25 so less than €30!

Edit: shït, thought I was posting in consumer issues not BA! Sorry, mods please move!

When you buy something through addresspal, it recharges you for vat + an post add their handling fee

KeRbDoG · 16-01-2021 11:58pm

Revenue page with info on buying from countries outside the EU - linky.
Has that note about the July'21 change that the 22euro threshold will end.

GarIT · 16-01-2021 11:59pm

Car99 wrote: »

No vat charged on imports under €22 until end of june 2021. Anything over that is fair game for VAT. And everything over that is subject to AnPost €3.50 handling charge

Handling fee has only ever been €10 for me.

Darc19 · 17-01-2021 12:06am

Everyone is wrong.

That shows how difficult it is for any store.

Op ordered via addresspal

So the LANDED cost which the vat is based on is the product cost + Amazon delivery cost (if it applies) + the address pal fees (delivery and processing) and then the exchange rate (€1.13 at the moment)

Item cost + Amazon delivery, x €1.13 exchange rate + €6.50 addresspal delivery fee + €3.50 addresspal processing fee.

Total seems to be €44 and that's what the vat will be based on.

Same as if you ordered from the US and used the US addresspal service.

Jim_Hodge · 17-01-2021 12:12am

21% vat on item plus delivery (even if discounted by amazon).

£25 +£6 delivery comes to at least €36

Regardless. It's VAT notimport duty and is on anything over €22.

SMC92Ian · 17-01-2021 3:03am

So what is the point of Prime now? I ordered two scores, usually 2 days to get here, both say 31st of Jan as delivery. WTF.

drogon. · 17-01-2021 11:36am

SMC92Ian wrote: »

So what is the point of Prime now? I ordered two scores, usually 2 days to get here, both say 31st of Jan as delivery. WTF.

Hopefully it is just the process, but I bought something from AE on the 1st of Jan, which was then shipped from China via Netherlands and arrived last week.

I bought another item from Amazon UK on the 3rd of Jan and it shows it won't arrive till end of next week and all this with prime.

harmless · 17-01-2021 12:03pm

Remember it has only been 17 days since the transition period ended. I'm not sure what people expected when the trade deal was made so late.

Car99 · 17-01-2021 1:14pm

GarIT wrote: »

Handling fee has only ever been €10 for me.

Since jan 01 2021 it's now 3 50

Car99 · 17-01-2021 1:16pm

Darc19 wrote: »

Everyone is wrong.
.

Lol , what an opening. Good man/woman Darc.

GoWhest · 17-01-2021 2:51pm

I had subscribe and save set up for my coffee capsules on Amazon and received the e-mail last week that they can no longer ship them to my address and so the order was cancelled - fine I thought. Yesterday got the email that the item has been dispatched, unusually by an post and today it's in the Dublin parcel hub so will probably get it in the next day or so.

Yesterday I received two small items that were at initiated customs for over a week then went straight to out for delivery....delivered by Amazon with no Customs declaration.

I also ordered a Fitbit just before New year- that has been at completed customs for 4 days now and it's still not due to be delivered until the 25th. The advertised price was £159 - they charged me £160.33 at the time which worked out as the difference between the UK and Irish Vat but now they have refunded me the £1.33 so looks like they applied the UK rate for some reason.

schmoo2k · 17-01-2021 3:29pm

Just in case folks don't know about - here is an Amazon price compare site (compares prices from different Amazons across the EU and the UK): https://www.hagglezon.com/

Sam Russell · 17-01-2021 3:37pm

schmoo2k wrote: »

Just in case folks don't know about - here is an Amazon price compare site (compares prices from different Amazons across the EU and the UK): https://www.hagglezon.com/

What a brilliant site. Amazon should incorporate into their site.

Jim_Hodge · 17-01-2021 3:52pm

Car99 wrote: »

Lol , what an opening. Good man/woman Darc.

He's not wrong though,

GarIT · 17-01-2021 3:56pm

Jim_Hodge wrote: »

He's not wrong though,

They are though unless they are arguing that transporting something from the UK to Ireland isn't shipping.

READ SUMMARY IN POST 986 - Amazon.uk Post-Brexit

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