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Irish Retailers that ship from UK

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    #62
    Fingers Mcginty
    Registered Users Posts: 2,557 ✭✭✭Fingers Mcginty


    what about screwfix?


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    #63
    Gadgie
    Registered Users Posts: 1,079 ✭✭✭Gadgie


    Troy McClure wrote: »
    These are not off the shelf items but are custom made to order, so not sure that might work and might have a problem demanding a refund.



    I was hoping to find someone who has experience with them over the last month.

    You say that they've already confirmed twice that there will be no additional charges on import to Ireland. If you can't take them at their word, should you really be ordering from them?

    Ask them for a guarantee that there will be no extra charges on arrival in Ireland, and what their returns/cancellation policy is in the event that there is.


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    #64
    Gadgie
    Registered Users Posts: 1,079 ✭✭✭Gadgie


    Fingers Mcginty wrote: »
    what about screwfix?

    No extra fees on import, but they ship from the UK and this is taking a long time at the moment (check other threads on this forum).

    Better to click and collect if you have a store near you.


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    #65
    Troy McClure
    Registered Users Posts: 309 ✭✭Troy McClure


    Gadgie wrote: »
    You say that they've already confirmed twice that there will be no additional charges on import to Ireland. If you can't take them at their word, should you really be ordering from them?

    Ask them for a guarantee that there will be no extra charges on arrival in Ireland, and what their returns/cancellation policy is in the event that there is.


    They may be wrong! It's early days with this stuff. I just can't see how what they are saying tally's with what authorities are saying.



    With respect, I want to try get to the bottom of it with a correctly informed answer to my above question rather than a tangential debate about I should do. Thank you for taking the time to answer anyway.


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    #66
    Gadgie
    Registered Users Posts: 1,079 ✭✭✭Gadgie


    Troy McClure wrote: »
    They may be wrong! It's early days with this stuff. I just can't see how what they are saying tally's with what authorities are saying.



    With respect, I want to try get to the bottom of it with a correctly informed answer to my above question rather than a tangential debate about I should do. Thank you for taking the time to answer anyway.

    Fair enough, but I think you are better off relying on what the seller is saying rather than some anonymous Boardsie. If orders shipped in January had incurred additional charges, they would surely be aware of that by now.


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    #67
    eastie17
    Registered Users Posts: 442 ✭✭eastie17


    tassimo.ie webshop is closed due to brexit (coffee machines and pods)
    bulkpowders.ie ships from the UK and still havent figured out how to do it so stay away, had an order with them since before Christmas, canceled it last week and got refunded


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    #68
    Padre_Pio
    Registered Users Posts: 4,898 ✭✭✭Padre_Pio


    Update for anyone buying from a UK retailer that offers free shipping.

    There is no such thing as free shipping.

    Customs knows that DHL/DPD etc was paid to deliver the item.
    While you the customer may not have directly paid for delivery, the retailer did pay and duty/VAT is due on the cost of that delivery.

    So if your invoice says Delivery £0.00, customs will estimate a delivery charge, and charge duty/VAT based on the estimation.

    I ordered motorbike clothes from the UK delivered by DHL. Free shipping, but customs says it would usually cost €50 to ship that item. So I had to pay 12% duty on the €50 estimate, plus 21% VAT.

    If my order was just under the €150 duty threshold it would have put me over the limit.


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    #69
    Gadgie
    Registered Users Posts: 1,079 ✭✭✭Gadgie


    Padre_Pio wrote: »
    I ordered motorbike clothes from the UK delivered by DHL. Free shipping, but customs says it would usually cost €50 to ship that item. So I had to pay 12% duty on the €50 estimate, plus 21% VAT.

    That seems very unfair, as usually the seller would have some preferential rate with DHL. €50 seems like a lot.


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    #70
    Padre_Pio
    Registered Users Posts: 4,898 ✭✭✭Padre_Pio


    Gadgie wrote: »
    That seems very unfair, as usually the seller would have some preferential rate with DHL. €50 seems like a lot.

    It is very unfair, but DHL says the calculation is based on the invoice that's provided to customs at the time of import, so even if I could show customs that it was shipped for less, they won't accept it.

    My only recourse is to ask the seller for to refund the extra charges, but they said duty and VAT is my responsibility.


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    #71
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,832 Mod ✭✭✭✭whiterebel


    Padre_Pio wrote: »
    Update for anyone buying from a UK retailer that offers free shipping.

    There is no such thing as free shipping.

    Customs knows that DHL/DPD etc was paid to deliver the item.
    While you the customer may not have directly paid for delivery, the retailer did pay and duty/VAT is due on the cost of that delivery.

    So if your invoice says Delivery £0.00, customs will estimate a delivery charge, and charge duty/VAT based on the estimation.

    I ordered motorbike clothes from the UK delivered by DHL. Free shipping, but customs says it would usually cost €50 to ship that item. So I had to pay 12% duty on the €50 estimate, plus 21% VAT.

    If my order was just under the €150 duty threshold it would have put me over the limit.

    If your invoice says Delivery £0.00, that's. the problem usually. They have to put the shipping terms as Free Delivered Cleared/unclread or Delivered Duty Unpaid or CIF Distination. This means the price includes shipping, which is absolutely allowed.
    When there is no mention of terms, the courier will use their tariff less 30% as instructed by Revenue. This happens a lot with China, where the shipper tries to be clever.
    Unless yours was very heavy €50 is a lot.


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    #72
    Troy McClure
    Registered Users Posts: 309 ✭✭Troy McClure


    Gadgie wrote: »
    Fair enough, but I think you are better off relying on what the seller is saying rather than some anonymous Boardsie. If orders shipped in January had incurred additional charges, they would surely be aware of that by now.


    Well, Yea! I am only asking does anyone have experience of this company post brexit. it's hardly inviting trolls.
    If their customers paid any such charges they wouldn't be aware of it. Lets leave it there for now. tks


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    #73
    Troy McClure
    Registered Users Posts: 309 ✭✭Troy McClure


    whiterebel wrote: »
    If they are telling you, then thats the best information you’ll get. They haven’t been mentioned here before.


    Are they obliged to have this information? As they are not liable for it maybe they choose to ignore it or it's not on their radar. These particular products are made to order so no refund will be given once they are made unless goods are faulty.


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    #74
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    Viking Direct, maybe its due to being out of stock. I've been waiting an age. Item stuck in the UK for 4~5 weeks now. Just cancelled it. I'll have to order from somewhere else.


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    #75
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,832 Mod ✭✭✭✭whiterebel


    Troy McClure wrote: »
    Are they obliged to have this information? As they are not liable for it maybe they choose to ignore it or it's not on their radar. These particular products are made to order so no refund will be given once they are made unless goods are faulty.

    They are not obliged to do anything. They aren't bound by any EU rules. I'd look at a local company to see if they can do it.


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    #76
    VG31
    Registered Users Posts: 3,392 ✭✭✭VG31


    beauf wrote: »
    Viking Direct, maybe its due to being out of stock. I've been waiting an age. Item stuck in the UK for 4~5 weeks now. Just cancelled it. I'll have to order from somewhere else.

    I ordered from them a few weeks ago. There was a delay but it wasn't too bad considering. It was stuck in Stanford-le-Hope for 3 or 4 days. It came about 2 days after leaving there.


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    #77
    Troy McClure
    Registered Users Posts: 309 ✭✭Troy McClure


    whiterebel wrote: »
    They are not obliged to do anything. They aren't bound by any EU rules. I'd look at a local company to see if they can do it.


    They can't. If anyone comes across our question and has recent experience of blinds2go.ie or even similar blind companies who seem to be based in uk and have a .ie...
    your input would be much appreciated.


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    #78
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,832 Mod ✭✭✭✭whiterebel


    Troy McClure wrote: »
    They can't. If anyone comes across our question and has recent experience of blinds2go.ie or even similar blind companies who seem to be based in uk and have a .ie...
    your input would be much appreciated.

    You can take is that a company as specialised as a Blinds company will not be registered for VAT in Ireland, as are the links of Amazon. Therefore they'll tell you either a) They don't take any responsibility for VAT/Duty or b) They do. You'll have to decide if you're going to believe them. Each company will decide to do it different. A .ie domain means nothing any more.


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    #79
    Troy McClure
    Registered Users Posts: 309 ✭✭Troy McClure


    whiterebel wrote: »
    You can take is that a company as specialised as a Blinds company will not be registered for VAT in Ireland, as are the links of Amazon. Therefore they'll tell you either a) They don't take any responsibility for VAT/Duty or b) They do. You'll have to decide if you're going to believe them. Each company will decide to do it different. A .ie domain means nothing any more.


    With all due respect, I have asked a question that's best suited to someone who knows or has first hand experience, and not opinion or conjecture.

    I can do the guessing game myself without enlisting any help. Appreciate the input but lets leave it there.


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    #80
    Pen Rua
    Registered Users Posts: 1,957 ✭✭✭Pen Rua


    Pen Rua wrote: »
    I ordered a heater from Screwfix.ie, costing just over €100, on 19 Jan.

    Like most in this thread, I got a notification saying it had shipped from the UK. I had bought from Screwfix.ie, being Screwfix Direct (Ireland) Limited, registered in Ireland and with an Irish VAT number.

    I queried this on their Twitter, and they confirmed "Screwfix Ireland is an Irish company" but the order ships from UK. They said I will "incurr no additional fees due to customers or anything else."

    The order shipped from the UK on 20 Jan, last being scanned as "Exported from the UK" that evening. No further scans sit.

    Suppose we sit and wait.

    Still no movement on my order (sitting for two weeks in Dublin).

    I got on to Screwfix via Twitter.

    They said that they can initiate the refund, but if the goods did end up arriving I would either have to refuse delivery or return it back to them. Arranging for the return of a heater to the UK sounds like a dang disaster so I'll hold for a while more.


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    #81
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    VG31 wrote: »
    I ordered from them a few weeks ago. There was a delay but it wasn't too bad considering. It was stuck in Stanford-le-Hope for 3 or 4 days. It came about 2 days after leaving there.

    I gave up after 5 or 6 weeks. Cancelled order. Ordered a comparable product from Amazon, arrived 4~5 days later.
    Still don't have a refund from Viking.

    Seems random if you will have a good experience or bad. I think Irish retailers were a little unprepared for this, or perhaps its just that their experience of shipping is inconsistent at the moment. Lots of people had problems with Currys, my order was fine, as quick as Amazon.

    I'll be unlikely to buy off an Irish retailer, unless they can tell me the stock is in country somewhere before I order.
    They really need to up the quality of their websites to reflect this.


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    #82
    davo2001
    Registered Users Posts: 3,317 ✭✭✭davo2001


    Pen Rua wrote: »
    Still no movement on my order (sitting for two weeks in Dublin).

    I got on to Screwfix via Twitter.

    They said that they can initiate the refund, but if the goods did end up arriving I would either have to refuse delivery or return it back to them. Arranging for the return of a heater to the UK sounds like a dang disaster so I'll hold for a while more.

    Sorry but this is BS, with multiple deliveries ongoing how are you to know what delivery is what??

    I had the same issue with screwfix, asked for a refund, they provided it and said if i get the items eventually then i had to send them back, i told them if they want them back then they can arrange that themseleves.

    They never got back to me and i had my refund in 3 days.

    The items then arrived a month later, i informed them that they had arrived and to send me a prepaid shipping label and again, they never got back to me. (granted the items only had a value of around €60).


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    #83
    Major Dad
    Registered Users Posts: 89 ✭✭Major Dad


    Same here. Gave up on Screwfix about 10 days ago and demanded a full refund. They agreed, so I went to a local builder supplies and paid EUR10 extra for pretty much the same item. Got my refund about a week ago. No idea where my original order is, but really don’t care any longer.


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    #84
    Pen Rua
    Registered Users Posts: 1,957 ✭✭✭Pen Rua


    Pen Rua wrote: »
    Still no movement on my order (sitting for two weeks in Dublin).

    I got on to Screwfix via Twitter.

    They said that they can initiate the refund, but if the goods did end up arriving I would either have to refuse delivery or return it back to them. Arranging for the return of a heater to the UK sounds like a dang disaster so I'll hold for a while more.

    And the order arrived today - 3 weeks after ordering, including 2 weeks sitting in Dublin. To be fair - zero additional customs / VAT / fees etc upon delivery.


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