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Imagine LTE Rural Broadband

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    #272
    TireeTerror
    Registered Users Posts: 2,271 ✭✭✭TireeTerror


    Just had a chat with Lyndsay on Imagine chat support asking why it says on their website that its available in my area, when it is not due to go live until Mid July and this is the reply she gave me.

    "The service is live in your area. It is live for presale. The mast is due to be installed Mid July and you can use the LTE service then" and when I suggested they update their website to accurately reflect the fact that it is not actually live at all, she simply closed the chat window down. No goodbye, can I help you with anything else, just closed.

    Piss poor crappy customer service. I was going to setup a team selling this product, but not a chance now as I will not have my reputation ruined by offering a service which has such astonishingly low standards of customer service.

    I am now contacting the regulator as I believe their website, which I have saved in the event they try and deny it, has been set out to intentionally mislead consumers into believing the service is already available.


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    #273
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,594 Mod ✭✭✭✭bk


    tvc15 wrote: »
    Now today they were back yet again on the roof and said they can get 50Mb with the receiver on the chimney - great! But 30 minutes after agreeing the install points etc. they no longer feel comfortable on the roof and won't install

    Waiting to hear back from the office on the refund etc. but they said loads of houses they go to can't get reception if theres any trees around - hope to god these lads have nothing to do with the national broadband plan if their service requires working on a roof but they won't do it (that said I don't blame the lad installing if he wasn't provided with the correct equipment)

    Well if they can't supply service to 100% of homes in an area, then this should automatically disqualify them from the NBP IMO.

    It is problems like this that Eir ended up deciding that LTE couldn't be used to deliver the NBP and that FTTH was the only solution.

    Remember Eir only Meteor, who are one of the three mobile networks and have massive amounts of experience with LTE, far more then imagine.

    If Eir and Meteor engineers don't think LTE is good enough for the NBP, then it really isn't. I'm certain Eir would have used LTE if they thought they could get away with it. But it just isn't good enough, too difficult and surprisingly too expensive compared to FTTH!


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    #274
    Johnboy1951
    Registered Users Posts: 14,002 ✭✭✭✭Johnboy1951


    "The service is live in your area. It is live for presale.

    Hahahahahahaha That is priceless! hahahahahaha


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    #275
    tvc15
    Registered Users Posts: 325 ✭✭tvc15


    So despite already being on my roof and testing that I can receive the signal they won't provide me with a service, this is after offering to put up scaffolding, hire a cherry picker, do it myself, etc.

    I had high hopes that a fixed wireless operator might be usable but between my experience and selling a product as being 'live for presale' they have lost me completely


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    #276
    Scruff
    Registered Users Posts: 4,222 ✭✭✭Scruff


    tvc15 wrote: »
    I had high hopes that a fixed wireless operator might be usable but between my experience and selling a product as being 'live for presale' they have lost me completely

    It is sounding more and more like a dodgy kickstarter campaign alright...


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    #277
    polaris68
    Registered Users Posts: 1,717 ✭✭✭polaris68


    tvc15 wrote: »
    My experience so far as someone in relatively close proximity to one of the masts:

    Signed up for first group of installations - they came out and said they would need a longer ladder and never came back which was annoying but no money changed hands.

    Eir were still dragging their heels until very recently so gave up with them and spent the €100 with Imagine who sent someone out within 3 days - great but they didn't have the right ladders that day either

    2 weeks later they final come back with a new date and will have the right ladders so I wait around all evening until finally get a call that they aren't coming

    Now today they were back yet again on the roof and said they can get 50Mb with the receiver on the chimney - great! But 30 minutes after agreeing the install points etc. they no longer feel comfortable on the roof and won't install


    Waiting to hear back from the office on the refund etc. but they said loads of houses they go to can't get reception if theres any trees around - hope to god these lads have nothing to do with the national broadband plan if their service requires working on a roof but they won't do it (that said I don't blame the lad installing if he wasn't provided with the correct equipment)


    When you say that "they no longer felt comfortable on the roof and won't install" do you mean that they felt that the reception would not be good enough or they were worried that they would fall off your roof!


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    #278
    tvc15
    Registered Users Posts: 325 ✭✭tvc15


    polaris68 wrote: »
    When you say that "they no longer felt comfortable on the roof and won't install" do you mean that they felt that the reception would not be good enough or they were worried that they would fall off your roof!

    They had a good signal with the test equipment when they were on the roof but decided against bringing up the antenna and fixings to do the installation, again not really the technician's fault if they weren't provided with the correct equipment


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    #279
    polaris68
    Registered Users Posts: 1,717 ✭✭✭polaris68


    tvc15 wrote: »
    They had a good signal with the test equipment when they were on the roof but decided against bringing up the antenna and fixings to do the installation, again not really the technician's fault if they weren't provided with the correct equipment

    Ok, and you've had enough with all this messing around and want to cancel and are looking for a refund of your €100?


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    #280
    tvc15
    Registered Users Posts: 325 ✭✭tvc15


    polaris68 wrote: »
    Ok, and you've had enough with all this messing around and want to cancel and are looking for a refund of your €100?

    I'd prefer they completed the installation but I don't think there's any issues with refunding me


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    #281
    irishchris
    Registered Users Posts: 3,171 ✭✭✭irishchris


    tvc15 wrote: »
    I'd prefer they completed the installation but I don't think there's any issues with refunding me

    What county are you in? I paid deposit over six weeks ago but no word yet from imagine since


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    #282
    Chef-1st
    Registered Users Posts: 223 ✭✭Chef-1st


    irishchris wrote: »
    What county are you in? I paid deposit over six weeks ago but no word yet from imagine since

    Jesus Chris, that's a long time. You'd want to be getting on to them.
    Unless you're in an area that isn't live yet?
    It seems Imagine have the 'squeaky wheel gets the oil' customer service going on. I understand that they're busy and might not have enough techs on the road for the demand, but after 6 weeks waiting, I'd be pretty annoyed at no contact from them. They should have been prepared for this if they're going to role out a wireless "fibre" broadband service around rural Ireland.


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    #283
    irishchris
    Registered Users Posts: 3,171 ✭✭✭irishchris


    Chef-1st wrote: »
    Jesus Chris, that's a long time. You'd want to be getting on to them.
    Unless you're in an area that isn't live yet?
    It seems Imagine have the 'squeaky wheel gets the oil' customer service going on. I understand that they're busy and might not have enough techs on the road for the demand, but after 6 weeks waiting, I'd be pretty annoyed at no contact from them. They should have been prepared for this if they're going to role out a wireless "fibre" broadband service around rural Ireland.
    I assumed it was live when I signed up but then was told not live yet at that time. Map shows coverage now in my area so assumed would be contact from them


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    #284
    irishchris
    Registered Users Posts: 3,171 ✭✭✭irishchris


    I contacted imagine and am so annoyed that after all this time nobody bothered to ring me to tell me it had been delayed by another MONTH. abbeyknockmoy mast is now expected to go live from mid July. I was informed last month that it may be delayed then I got a call to tell me that was nonsense and that it was still scheduled to go live mid June and I would be first connected. Several cases of misinformation has made me doubt the mid July date will even happen now on time. Really annoyed at the way they are handling customers since they have begun to get busy


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    #285
    irishfeen
    Registered Users Posts: 8,061 ✭✭✭irishfeen


    IPTV (inc HD) absolutely no problem for me with this service - very very impressed so far with this LTE service!


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    #286
    TireeTerror
    Registered Users Posts: 2,271 ✭✭✭TireeTerror


    I drove from Letterkenny to Strabane and noticed they have put up Imagine signs in several places along the main road. All illegal and look like someone knocked them up from old wood laying at the side of the road. I will be removing them later 😂


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    #287
    editorsean
    Registered Users Posts: 777 ✭✭✭editorsean


    They also have plenty of advertising on the radio claiming to offer 70Mbps in rural areas across Co. Donegal.

    So I'm sure this is all keeping their phones busy with pre-orders and coverage inquiries . . .


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    #288
    polaris68
    Registered Users Posts: 1,717 ✭✭✭polaris68


    Yeah, I cancelled my order within the 14 day cooling off period. Think I'll wait and see how this rolls out over the summer.


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    #289
    irishfeen
    Registered Users Posts: 8,061 ✭✭✭irishfeen


    polaris68 wrote: »
    Yeah, I cancelled my order within the 14 day cooling off period. Think I'll wait and see how this rolls out over the summer.
    Why had you issues with their service?


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    #290
    polaris68
    Registered Users Posts: 1,717 ✭✭✭polaris68


    irishfeen wrote: »
    Why had you issues with their service?

    No I had just pre-ordered. I was supposed to be getting coverage from a new mast which was going live sometime from mid June to late July. I could sense that they weren't too sure about this anytime I spoke to them. A few posts on here give me the feeling that they are struggling to meet demand.

    Most likely I'd be ringing them every few days for an update on my installation so I'm going to wait and see now this goes over the next few months.


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    #291
    irishchris
    Registered Users Posts: 3,171 ✭✭✭irishchris


    polaris68 wrote: »
    No I had just pre-ordered. I was supposed to be getting coverage from a new mast which was going live sometime from mid June to late July. I could sense that they weren't too sure about this anytime I spoke to them. A few posts on here give me the feeling that they are struggling to meet demand.

    Most likely I'd be ringing them every few days for an update on my installation so I'm going to wait and see now this goes over the next few months.

    Which mast were you due to come off?


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    #292
    irishfeen
    Registered Users Posts: 8,061 ✭✭✭irishfeen


    Bweeng still holding up well, I presume by now its very near full capacity.

    5378446736.png


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    #293
    ItHurtsWhenIP
    Registered Users Posts: 1,975 ✭✭✭ItHurtsWhenIP


    polaris68 wrote: »
    Yeah, I cancelled my order within the 14 day cooling off period. Think I'll wait and see how this rolls out over the summer.

    The 14 day cooling off period only kicks in when they've actually delivered service to you, not from the order date. :D


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    #294
    polaris68
    Registered Users Posts: 1,717 ✭✭✭polaris68


    irishchris wrote: »
    Which mast were you due to come off?

    Whitechurch, Co Cork.


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    #295
    Ruffty^
    Registered Users Posts: 434 ✭✭Ruffty^


    May I ask, do any of you guys play games over LTE (PC/XBOX/PS4)?
    Are the pings low and stable? What is your experience?

    I had wireless broadband a couple of years ago and weather used to have an effect, I mean heavy rain and wind.
    Ping would become erratic, but worse was packet loss. You would probably not notice having a bit of packet loss when browsing and streaming, but packet loss while gaming makes nearly all games unplayable...

    Currently I'm on crappy dsl line and only getting ~8meg down/512 up at best. I'm less than 1.3km from nearest efibre box but eir won't even check it for me because... computer says no

    LTE looks very interesting.


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    #296
    TireeTerror
    Registered Users Posts: 2,271 ✭✭✭TireeTerror


    Ruffty^ wrote: »
    May I ask, do any of you guys play games over LTE (PC/XBOX/PS4)?
    Are the pings low and stable? What is your experience?

    I had wireless broadband a couple of years ago and weather used to have an effect, I mean heavy rain and wind.
    Ping would become erratic, but worse was packet loss. You would probably not notice having a bit of packet loss when browsing and streaming, but packet loss while gaming makes nearly all games unplayable...

    Currently I'm on crappy dsl line and only getting ~8meg down/512 up at best. I'm less than 1.3km from nearest efibre box but eir won't even check it for me because... computer says no

    LTE looks very interesting.

    Read the thread, its already been covered.


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    #297
    jcd5971
    Registered Users Posts: 2,549 ✭✭✭jcd5971


    Ruffty^ wrote:
    May I ask, do any of you guys play games over LTE (PC/XBOX/PS4)? Are the pings low and stable? What is your experience?

    TireeTerror wrote:
    Read the thread, its already been covered.

    To be fair that was a while back no harm at all in asking for an update on the question, it matters to alot of people who might hope to avail of the service.

    Not all posts can be about driving around donegal taking down signs ;-)


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    #298
    morgana
    Registered Users Posts: 1,245 ✭✭✭morgana


    I am a gamer (mmo) and packet loss is usually 0 % and in game pings (server in Amsterdam) are usually between 50 and 70. No issues gaming at all even with Netflix streaming at the same time on a different device.


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    #299
    Anto73
    Registered Users Posts: 1 ✭Anto73


    Now I got imagine in last week.So far so good. Speeds perfect on PC,android box and lap top but for some reason ps3/ps4 running at only 10 to 20mbs though wired connection. Anybody know why and how to fix


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    #300
    kazoo106
    Registered Users Posts: 501 ✭✭✭kazoo106


    Are they still using the BBC Strabane mast to provide Donegal coverage on 3.5GHz - If so anyone who signs up would be crazy as Imagine do not hold a 3.5 License in the UK


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    #301
    TireeTerror
    Registered Users Posts: 2,271 ✭✭✭TireeTerror


    jcd5971 wrote: »
    To be fair that was a while back no harm at all in asking for an update on the question, it matters to alot of people who might hope to avail of the service.

    Not all posts can be about driving around donegal taking down signs ;-)

    Illegal signs, littering the beautiful countryside while they peddle lies about the service being live!

    I am still getting it of course, because options are unfortunately limited given how utterly sh1te Eir are.


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