Imagine LTE Rural Broadband

SCOOP 64

Gooser14 wrote: »

Imagine are providing a service & in that case the 14 day cooling off period starts when the contract is concluded & not on receipt of the goods.

How can they be providing a service with no goods ?

Gooser14

The goods in this case is the hardware which remains the property of Imagine. So in effect the contract with Imagine is for the provision of a service & not goods.

SCOOP 64

Gooser14 wrote: »

The goods in this case is the hardware which remains the property of Imagine. So in effect the contract with Imagine is for the provision of a service & not goods.

Swings and roundabouts, no goods so not supplying a service.

gctest50

SCOOP 64 wrote: »

Swings and roundabouts, no goods so not supplying a service.

Doesn't matter, it's from when the contract was concluded :

In the case of a service, the cooling-off period begins on the day the contract for distance selling was concluded.

http://www.imagine.ie/wp-content/uploads/2016/06/LTE-Terms-Conditions-Jan-2016.pdf

1.3
At any time within a period of fourteen (14) days from receipt of the Order by imagine, you are entitled to
cancel the Order for any reason whatsoever on prior written notice to imagine (“the Cooling Off Period”). You
are liable for any usage charges incurred prior to this cancellation of the LTE Service(s)

Mr Velo

What kind of modem/router is delivered by Imagine for this LTE service?

polaris68

gctest50 wrote: »

Doesn't matter, it's from when the contract was concluded :

Thanks, clears up the confusion about that issue. I cancelled 13 days after placing my order without any problems and the €100 was back on my credit card 2 days later.

gctest50

Mr Velo wrote: »

What kind of modem/router is delivered by Imagine for this LTE service?

seems like them :


http://www.greenpacket.com/solution


from :

http://www.boards.ie/vbulletin/showpost.php?p=98656303&postcount=3


" OD adopted an uniquely designed / stripped-down ˝PoE injector
Wi-Fi Router˝

SCOOP 64

polaris68 wrote: »

Thanks, clears up the confusion about that issue. I cancelled 13 days after placing my order without any problems and the €100 was back on my credit card 2 days later.

What made you change your mind if you don't mind me asking,also was the service up and running when you cancelled.

spillcoe

I've seen signs go up around the Ballinhassig area in Cork that Imagine is now available. Anyone in this area get it yet and if so what speeds are you getting?

polaris68

SCOOP 64 wrote: »

What made you change your mind if you don't mind me asking,also was the service up and running when you cancelled.

No, I was to be connected to a mast that is supposedly going live in mid to late July.

Mostly buyer's remorse, we already have an uncapped 7/0.6 broadband connection for €40 per month which does us fine.

There also a few issues with this service which made me a bit uneasy about entering into a 18 month contract. The date for my mast moved from mid-June to late July and they seem to be struggling to get installations done.Their licence for the frequency they're using expires next year, 80Mbps is very attractive now but that will probably fall dramatically when more people get connected to these masts.

Jack Killian

polaris68 wrote: »

No, I was to be connected to a mast that is supposedly going live in mid to late July.

Mostly buyer's remorse, we already have an uncapped 7/0.6 broadband connection for €40 per month which does us fine.

There also a few issues with this service which made me a bit uneasy about entering into a 18 month contract. The date for my mast moved from mid-June to late July and they seem to be struggling to get installations done.Their licence for the frequency they're using expires next year, 80Mbps is very attractive now but that will probably fall dramatically when more people get connected to these masts.

That last one is unfair, as there is no reason to believe it.

If Imagine have learned from the mistakes of others then best of luck to them.

If the minimum is 30 then it's still a damn sight better than 1Mbps or 3 or even 7.

morgana

polaris68 wrote: »

80Mbps is very attractive now but that will probably fall dramatically when more people get connected to these masts.

I'm on one of the earliest masts, and I'm getting between 60 to 80 Mbps off-peak and around 45 - 65 at peak times. They've had two upgrades on the mast since I got connected end of February.

TireeTerror

morgana wrote: »

I'm on one of the earliest masts, and I'm getting between 60 to 80 Mbps off-peak and around 45 - 65 at peak times. They've had two upgrades on the mast since I got connected end of February.

I wish they would stop upgrading your mast and get mine put up!

Ruffty^

Morgana, going back to an earlier post by you 105# (using your own wireless router instead of the wn-600)

I would definitely suggest this. In my opinion the wn-600 wireless performance is the worst part of this setup.

On the wn-600 wireless I was pinging it from several PCs and getting responses like;
generally 4-15ms reply
Occassional spikes to 15-100ms
and critically, some packet loss, some request timeouts ~1-5% loss.

On reading about your setup I stuck back in a netgear router I had that has 300mbps and better range.
Now my pings are;
solid 2-3ms reply (never saw this low from the wn-600)
Still Occassional spikes to 15-100ms, but I think less frequently
and critically, 0% packet loss.

If you are into gaming and cannot go wired, I would highly suggest using a better wireless router than the wn-600 that imagine supply.

All I had to do to get my own netgear adsl router working as my wireless access point was;

connect it with cat5 to wn-600, put it on same lan ip range as wn-600 [i.e. 192.168.22.xxx].

On your own router, disable DHCP (the wn-600 does this)

On your own router you will have a section about 'internet logon credentials'. On my netgear it was 'does your ISP require logon credentials for Internet access?', set this to 'No'.

Log into the wn-600 and disable wireless. I asked the engineer for the router login during install and was told 'oh customers can't connect to that, only support'.... Yea whatever, the login for wn-600 = admin | admin

Now, I only did this today... but because I have seen an improvement straight away, I thought I would spread the word.

ED E

Nice to see user contributions springing up from this already. Shame though that ISPs are still nickle and diming their CPE.

morgana

Ruffty^ wrote: »

Log into the wn-600 and disable wireless. I asked the engineer for the router login during install and was told 'oh customers can't connect to that, only support'....
Yea whatever, the login for wn-600 = admin | admin

Yea that was the first thing I figured out ^^ - I thought they had since changed the CPE to a different unit. I heard this combo didn't work for some people.

irishchris

morgana wrote: »

Yea that was the first thing I figured out ^^ - I thought they had since changed the CPE to a different unit. I heard this combo didn't work for some people.

I noticed your speed tests results are no longer working from that link earlier in thread. Is there an updated link? Cheers

Ordered mine on 25th April but still waiting on connection. Latest I heard is my mast may be going live end of next week. Seems like an eternity since I signed up and still waiting!

polaris68

irishchris wrote: »

I noticed your speed tests results are no longer working from that link earlier in thread. Is there an updated link? Cheers

Ordered mine on 25th April but still waiting on connection. Latest I heard is my mast may be going live end of next week. Seems like an eternity since I signed up and still waiting!

Keep us posted!

morgana

irishchris wrote: »

I noticed your speed tests results are no longer working from that link earlier in thread. Is there an updated link? Cheers

Ordered mine on 25th April but still waiting on connection. Latest I heard is my mast may be going live end of next week. Seems like an eternity since I signed up and still waiting!

I feel with you - nothing worse than waiting for so long for something you really want!.
I had an updated link somewhere ... anyhow here we go; Speed History

SCOOP 64

Got a call from imagine coming Monday to test signal and hopefully fit up, so will still have 10 days cooling of period left, pretty quick service, only draw back i will be at work ,wife will be in, I would like to ask a few questions and to test that everything works on all devices. what devices of my would they test ?
Do you have to have a passcode, that you have to put in when you connect to a device , or can you request not to have one, with Permanet i asked not to have one because if i remember there was a problem with i think Xbox and password so never had one, also when you have visitors they can just connect without asking for password.
(live out in sticks ,so no problem with neighbours getting free wifi).

Ps, hope they keep there word on the €50 weaver, because girl on phone didn't know what i was talking about and nothing on account about it.

Chef-1st

Hey is there anyone on the Wexford mast on this thread?
Just want to reference my speed results to anyone else on the same mast.
Things are not looking good the past few days.

SCOOP 64

Chef-1st wrote: »

Hey is there anyone on the Wexford mast on this thread?
Just want to reference my speed results to anyone else on the same mast.
Things are not looking good the past few days.

What are your results ?

irishchris

Chef-1st wrote: »

Hey is there anyone on the Wexford mast on this thread?
Just want to reference my speed results to anyone else on the same mast.
Things are not looking good the past few days.

In what sense... Speed drops??

Chef-1st

Every evening for the past few days speeds have been tethering between 28-34M.
Sometimes lower than that, sometimes higher. It's very inconsistent.
Once the next morning comes round, it's fine, back up to 80M every time.
Not exactly Imagines promised "fibre speeds". Going to get results over the weekend, and then be on to them on Monday.

Chef-1st

Oh and I eventually got a reply in writing after much to and fro with them regarding the 12-7am slot.
This is the reply I got:

Between the hours of 1AM and 7AM the usage is not monitored. Then from 7AM to 12PM the usage is 20GB per day and if you go over this your service will be slowed down till the next day.

Johnboy1951

Chef-1st wrote: »

Oh and I eventually got a reply in writing after much to and fro with them regarding the 12-7am slot.
This is the reply I got:

Between the hours of 1AM and 7AM the usage is not monitored. Then from 7AM to 12PM the usage is 20GB per day and if you go over this your service will be slowed down till the next day.

By using 1AM as the start time, it creates some doubt about the accuracy of the statement.

Ruffty^

First I've heard of 0100am alright, every other statement seemed to say 0000.
And "7am to 12pm"... 12pm is noon. I'm guessing they meant to say "7am to 12am" (12am being midnight 00:00)..

I download the game DOOM last night, 43.9gb from 00:15-~0220. My speeds are fine today.

Chef-1st

To be honest, I'd say that was just a typo on their part. It's supposed to say 12am.
Glad to hear someone has gone over the 20G allowance between these hours, and tested it's validity. I was actually going to test it out this weekend.

Ruffty^

SCOOP 64 wrote: »

Got a call from imagine coming Monday to test signal and hopefully fit up, so will still have 10 days cooling of period left, pretty quick service, only draw back i will be at work ,wife will be in, I would like to ask a few questions and to test that everything works on all devices. what devices of my would they test ?
Do you have to have a passcode, that you have to put in when you connect to a device , or can you request not to have one, with Permanet i asked not to have one because if i remember there was a problem with i think Xbox and password so never had one, also when you have visitors they can just connect without asking for password.
(live out in sticks ,so no problem with neighbours getting free wifi).

Ps, hope they keep there word on the €50 weaver, because girl on phone didn't know what i was talking about and nothing on account about it.

My installer was just happy to show me his laptop which was on cat5 into the router wn-600. He then did multiple speed tests on speedtest.net. He also made two phone calls on his own test handset to imagine support.
I connected a tablet and my own pc wirelessly and did the same.
I also ran pings from a command prompt to the router and multiple different websites in different countries e.g. rte.ie, heanet.ie, london.gov.uk, bbc.co.uk, multiplay.com, etc. Just to see that pings were stable and I wasn't getting obvious packet loss either inside or outside my house. Now the installer didn't even know how to open a command prompt, so you'll have to do that yourself!

Yes there is a wifi password. Like I said in an earlier post, the installer told me I cannot login to the router at all, he said "I can give you this one here, or I can change it for you while I'm here to whatever you want". I took the one that came with it and the installer wrote it down on the install sign-off sheet also. I have since found that I can login to the router no bother and change it to whatever I want (currently I actually have disabled wireless completely on it), as I mentioned in my earlier post.

However, you mentioned xbox... like I said earlier my experience is that the wireless on the imagine router is poor quality. I currently use a netgear router with superior wireless and have noticed a positive difference.

Oh and another thing I'm doing is taking a screenshot every other day of a speed test and pings off peak (before 1700) and during peak (probably 1800-2200). There is little point going to Imagine (or anyone else for that matter) a few months down the line;
"When you first installed this, the service was great but now it is slow.."

You are 1000 times better off with proof.

editorsean

Ruffty^ wrote: »

I download the game DOOM last night, 43.9gb from 00:15-~0220. My speeds are fine today.

That works out at 48Mbps approximate sustained average speed, very impressive for real world throughput. :cool:

Ruffty^

In steam it peaked at 9.1mbs for me and was fairly solid on that.
I actually throttled it to 7mbs and then 5mbs for a while because I had other things to do.. so it would have been even quicker if I left it alone!

polaris68

Jack Killian wrote: »

That last one is unfair, as there is no reason to believe it.

If Imagine have learned from the mistakes of others then best of luck to them.

If the minimum is 30 then it's still a damn sight better than 1Mbps or 3 or even 7.

You are probably right about that one. They are tendering for the NBP contract so that should keep them on their best behaviour until that's decided.

morgana

Ruffty^ wrote: »

Oh and another thing I'm doing is taking a screenshot every other day of a speed test and pings off peak (before 1700) and during peak (probably 1800-2200). There is little point going to Imagine (or anyone else for that matter) a few months down the line;
"When you first installed this, the service was great but now it is slow.."

You are 1000 times better off with proof.

You don't even have to take screenshots of your speed tests. You can make account with speedtest and it will save your history (like in my link). You have all your speedtests there recorded for posterity :P

511

morgana wrote: »

(like in my link)

What link?

Johnboy1951

511 wrote: »

What link?

Post earlier today

http://www.boards.ie/vbulletin/showpost.php?p=100145419&postcount=520

morgana

Da Link :P

Scruff

Ruffty^ wrote: »

Morgana, going back to an earlier post by you 105# (using your own wireless router instead of the wn-600)

I would definitely suggest this. In my opinion the wn-600 wireless performance is the worst part of this setup.

On the wn-600 wireless I was pinging it from several PCs and getting responses like;
generally 4-15ms reply
Occassional spikes to 15-100ms
and critically, some packet loss, some request timeouts ~1-5% loss.

On reading about your setup I stuck back in a netgear router I had that has 300mbps and better range.
Now my pings are;
solid 2-3ms reply (never saw this low from the wn-600)
Still Occassional spikes to 15-100ms, but I think less frequently
and critically, 0% packet loss.

If you are into gaming and cannot go wired, I would highly suggest using a better wireless router than the wn-600 that imagine supply.

All I had to do to get my own netgear adsl router working as my wireless access point was;

connect it with cat5 to wn-600, put it on same lan ip range as wn-600 [i.e. 192.168.22.xxx].

On your own router, disable DHCP (the wn-600 does this)

On your own router you will have a section about 'internet logon credentials'. On my netgear it was 'does your ISP require logon credentials for Internet access?', set this to 'No'.

Log into the wn-600 and disable wireless. I asked the engineer for the router login during install and was told 'oh customers can't connect to that, only support'.... Yea whatever, the login for wn-600 = admin | admin

Now, I only did this today... but because I have seen an improvement straight away, I thought I would spread the word.

Yeah from my own testing posted earlier the WN-600 is fairly ****e. The wifi tops out at the mid 30mb mark, getting closer to full 80mb with either of my TP-link routers.
I only had to do the last point of what you did to turn off the wifi. Other than that all i did was connect any of the lan ports on the WN-600 to the WAN port on either of my TP link routers and didnt have to change any of my existing settings or on the WN-600.
I wonder is it possible to get a PoE injector like even this one from currys (for convenience) to power the external unit and get rid of the WN-600 altogether...

Hmm... maybe not. This looks like the outdoor unit but its says its not the PoE standard

Rather than adopting the expensive standard PoE, the modem uses uniquely designed / stripped-down ˝PoE injector Wi-Fi Router˝ to enable power supply and data transferring. The distance from unit to PoE injector can range up to 30 meters, which is sufficient to run the Ethernet cable to roof top of a 7-story building

Ruffty^

Yea Scruff, we have spotted the wireless capability of the WN-600 is substandard, which suggests it may also be doing a crappy job in terms of data transfer and powering the receiver too.

If someone manages to bin the wn-600, I'd like to hear if they see any other performance increase.
In saying that, I'm going to leave my setup the way it is for a while though..

Main thing to take away for the moment is WN-600 wireless is crap. You get much better performance off a ~40E wireless router.

Jack Killian

Ruffty^ wrote: »

Yea Scruff, we have spotted the wireless capability of the WN-600 is substandard, which suggests it may also be doing a crappy job in terms of data transfer and powering the receiver too.

If someone manages to bin the wn-600, I'd like to hear if they see any other performance increase.
In saying that, I'm going to leave my setup the way it is for a while though..

Main thing to take away for the moment is WN-600 wireless is crap. You get much better performance off a ~40E wireless router.

As you will with any non-provider branded yoke, including eircom's modems and Sky's satellite receiver.

editorsean

From what I see, there does not seem to be any standard voltage for POE apart from 48 volts for the 802.3af standard, so I would advise against picking up a POE injector to try powering the outdoor unit, at least not without finding out what voltage and current it requires to find a matching power supply.

With a quick search on Amazon, I found POE injectors ranging between 5 and 48 volts. So if let's say the panel operates on 24 volts like the Ubiquiti antennas, a 5 volt POE injector will certainly not power it, while a 48 volt POE injector could cause it to release the magic smoke.

MrLucidLJ

Just a few questions about this service, some could have already been asked but I am new to this thread. So the initial setup cost to set this equipment up is €150 do you have to pay that up front or could it be spread over your bills for 18 months? From making your order how long does it take for the service to become fully operational after the engineer comes to set it up?
Does the €60 a month only cover the broadband cost or are there any other extra add on's with the price plan? You mentioned there is a 20 gig cap per day which seems reasonable and that equates to 600 gigs per month; you mentioned the fact of throttling the speeds what speeds do they go to, does it throttle the speeds only for the day you go over and are there any extra costs incurred for going over the 20 gig a day cap ie a monetary value per mb you go over.

irishchris

MrLucidLJ wrote: »

Just a few questions about this service, some could have already been asked but I am new to this thread. So the initial setup cost to set this equipment up is €150 do you have to pay that up front or could it be spread over your bills for 18 months? 100 euro upfront and 50 added to first bill From making your order how long does it take for the service to become fully operational after the engineer comes to set it up? depends whether mast is active in your area
Does the €60 a month only cover the broadband cost or are there any other extra add on's with the price plan?price covers your broadband and national calls You mentioned there is a 20 gig cap per day which seems reasonable and that equates to 600 gigs per month; you mentioned the fact of throttling the speeds what speeds do they go toI was told drops to 5mb but others mentioned drops to 1mb/s, does it throttle the speeds only for the day you go over Yes and speeds and allowance reset that night at midnight and are there any extra costs incurred for going over the 20 gig a day cap ie a monetary value per mb you go over No speeds are simply throttled but no monetary cost for going over .

Answered above as best I could in bold

MrLucidLJ

irishchris wrote: »

Answered above as best I could in bold

Thanks man really well answered I don't think you could have answered it much better. So basically when we hit the 20 gig threshold speeds are capped to between 1-5mbps. So for example if we download a lot in the first few hours of the day we are capped until midnight but could download as much as we want on the reduced speeds without incurring monetary loss sounds good. I like the fact you pay €100 up front and €50 on the first bill. You said national calls is that only to landlines and not mobiles?

MrLucidLJ

irishchris wrote: »

Answered above as best I could in bold

Forgot to ask in the reply there do you have the service and if yes what are your thoughts on it?

irishchris

MrLucidLJ wrote: »

Thanks man really well answered I don't think you could have answered it much better. So basically when we hit the 20 gig threshold speeds are capped to between 1-5mbps. So for example if we download a lot in the first few hours of the day we are capped until midnight but could download as much as we want on the reduced speeds without incurring monetary loss sounds good. I like the fact you pay €100 up front and €50 on the first bill. You said national calls is that only to landlines and not mobiles?

Yep you could download away but speeds will be pretty slow for doing it. Seems though from 12am to 7 am does not count towards the 20gb allowance so if you had any big downloads they could be queued for between those hours and still have your daily 20gb unused.

National calls are only free to landlines.

irishchris

MrLucidLJ wrote: »

Forgot to ask in the reply there do you have the service and if yes what are your thoughts on it?

No I don't have it yet unfortunately. I signed up in April but with couple delays by imagine the mast still has not been switched on yet. Latest I have heard is that it is to be switched on this week and have been promised I will be first to be connected off this abbeyknockmoy mast. Will keep this thread updated on whether they keep to this latest promise.

morgana

Lol, Irishchris beat me to it - never mind, still gonna post it ^^

MrLucidLJ wrote: »

Just a few questions about this service, some could have already been asked but I am new to this thread. So the initial setup cost to set this equipment up is €150 do you have to pay that up front or could it be spread over your bills for 18 months?

No idea. A matter of asking. I think somebody here got the 50 Euro fee waived.

MrLucidLJ wrote: »

From making your order how long does it take for the service to become fully operational after the engineer comes to set it up?

They won't leave your house without a fully working service. You will be shown the working connection with speed tests.

MrLucidLJ wrote: »

Does the €60 a month only cover the broadband cost or are there any other extra add on's with the price plan?

The only extra cost would arise from the phone service if you go over the 1 hour per single call or use premium numbers incl. 1850 etc.
Other than that, you pay 60 Euro.

MrLucidLJ wrote: »

You mentioned there is a 20 gig cap per day which seems reasonable and that equates to 600 gigs per month; you mentioned the fact of throttling the speeds what speeds do they go to, does it throttle the speeds only for the day you go over and are there any extra costs incurred for going over the 20 gig a day cap ie a monetary value per mb you go over.

There have been no reports yet of actual throttling occurring, agent statements vary from throttling meaning 4 to 5 Mbps to 0.5 Mbps. Need data here people :P
Throttling should only apply from the time you go over to midnight of that day. No charge for any overuse, just throttling.

Also there is the issue of data throughput not being monitored between midnight and 7 am - i.e. anything downloaded in that time will not count towards your daily cap. Again contrary statements from reps - some saying yes other no - but recently it seems to point to true (also some anecdotal evidence from one person here).

I will probably put that to the test tonight :P

Forgot to ask in the reply there do you have the service and if yes what are your thoughts on it?

Yup have had it since end of February and no complaints. Had some problems, but got solved quickly (check this thread, all details hide out somewhere in here :P). Speeds are holding up very well, again see above for links to speed test history.

MrLucidLJ

irishchris wrote: »

Yep you could download away but speeds will be pretty slow for doing it. Seems though from 12am to 7 am does not count towards the 20gb allowance so if you had any big downloads they could be queued for between those hours and still have your daily 20gb unused.

National calls are only free to landlines.

Thanks for the extra information there. Thats good to know as you said if you have things to download that are large between these times as it doesn't count towards your 20 gig allowance. Also is there a page that keeps track of your allowance or as the user do we have to keep an eye on that? And the thread said you are allowed unlimited VOIP that excludes the mobiles I assume?

MrLucidLJ

irishchris wrote: »

No I don't have it yet unfortunately. I signed up in April but with couple delays by imagine the mast still has not been switched on yet. Latest I have heard is that it is to be switched on this week and have been promised I will be first to be connected off this abbeyknockmoy mast. Will keep this thread updated on whether they keep to this latest promise.

And how big is the place you live in? I am in a small town in Cork around 3k. Hopefully you will get sorted soon and not messed around till the end of the year to sort this out. I have one other big question. Are imagine funding this whole thing or are they using other masts from 4G providers like Three & Vodafone or have they gone out and set up their own equipment? If they have set up there own fair plays because the initial costs would be huge. How good do you find their support to get back to you with updates about your area?

MrLucidLJ

Thanks for getting back to my questions there. I didn't mean that about checking the quality of the service but that is good to know they wouldn't leave until they showed adequate speeds before they left. I mean when you order online until the time the engineer comes how long roughly is that process from your own personal experience and from others on here?
Thats good to know about the phone calls as well that its like other providers where if you use premium and go over the hour, that you could be charged. So no one from using the service has actually seen throttling occur? Have you tested the theory of throttling on your own service to see if this is applicable? Yes a guy there just mentioned there is no data cap between those times it would be interesting to see if that is the case as a test perhaps and the good of the thread lol