UPC Compal CH7465 - New 802.11ac modem

tonyheaney · 19-02-2016 05:00PM

bk wrote: »

Looks like UPC (Virgin Media) have a new 802.11ac router on trial with customers in Ireland:

http://www.boards.ie/ttfpost/97063341

Key features:
- 802.11ac with beamforming
- Dual concurrent 2.4GHz and 5GHz radio
- EuroDOCSIS 3.0 Cable modem supporting 24 downstream channels and 8 upstream channels

I've found a manual for it in Czech:

https://www.upc.cz/pdf/manualy_inet/15258_UPC_Mercury_modem_uzivatelsky_manual_v5.pdf

The manual mentions a modem mode (bridge) in the options, but no guarantee that makes it to Ireland.

This is great news, obviously we need to wait and test it out, but the wifi seems like a vast improvement over their existing modems. The specs seems similar to the Archer C7/8 that I often recommend.

The number of DOCSIS channels is also very interesting. The existing modems only have 8 channels downstream, which allows for 240Mb/s, so with support for upto 3 times as many channels they should easily be able to hit 500Mb/s and maybe even close to 1Gb/s with this new modem *

* Of course a lot more needs to be done in the network and headend to support more channels and bandwidth, but at least the modems is capable of it, which is an important step.

Lets hope they also keep the bridge/modem mode for Ireland.

Very interesting news, this has the potential to fix all the complaints people have about UPC's broadband service and deliver much higher speeds

Hi bk

sorry to drag up an old file but after 5 hours on the phone today 9.30 am this morning till now I'm told I'm getting a compal modem.

I have had a net gear UPC and then VM
I had a Thompson which THEY Broke....

Not being to technical what makes this compal modem any better? they said its the only modem that will reach 360 mb bb

ED E · 19-02-2016 06:45PM

tonyheaney wrote: »

Not being to technical what makes this compal modem any better? they said its the only modem that will reach 360 mb bb

It supports more channels. More channels = more speed.

As a nice bouns though it also has pretty killer wifi unlike previous UPC/VM kit.

tonyheaney · 19-02-2016 07:08PM

ED E wrote: »

It supports more channels. More channels = more speed.

As a nice bouns though it also has pretty killer wifi unlike previous UPC/VM kit.

UPC/VM are sending me this on Monday should i be concernen

19-02-2016 07:35PM

tonyheaney wrote: »

UPC/VM are sending me this on Monday should i be concernen

If you had a Thomson previously, not at all! It's better than the Thomson for sure. What speed are you on?

tonyheaney · 19-02-2016 08:29PM

I had a Thompson router (given to me by UPC) which gave me coverage throughout the house then my speed dropped in September (oh surprise, surprise) so I called Virgin media who did a total factory reset effectively disabling the modem and for 3 days no wireless internet and spotty wired connection. They refused to take the blame told me I had never spoken to them for the past several months and then hung up on me. After several long phone calls i managed to get a new router a UPC Netgear, I rang told them NO that's not a replacement for the one they broke but no joy just lies.

Now I can only get service in the sitting room so the smart tv in the bedroom is now useless in the house. They refuse to acknowledge they broke my modem and destroyed my internet range.

For the past few months I was only able to attain 70/80 MBps but I got a new computer yesterday so no I'm 197 MBps but i upgraded to the 360 and I'm told my present moden needs to be swapped out with the compal modem.

i really hate these people i was on to 27 of them philippines

lensman · 23-02-2016 12:25PM

1st test results using the compal modem
http://www.speedtest.net/my-result/5110024261

Wabbit Ears · 23-02-2016 12:30PM

lensman wrote: »

1st test results using the compal modem
http://www.speedtest.net/my-result/5110024261

What device are you using, are you conencted via 2.4 or 5ghz and so on and so forth.

tonyheaney · 23-02-2016 11:43PM

VM sent me 2 of them, can i see one somewhere?

lensman · 24-02-2016 11:05AM

Wabbit Ears wrote: »

What device are you using, are you connected via 2.4 or 5ghz and so on and so forth.

Using an 6yr old laptop with 802.11n usb wifi adapter connecting at a steady 149Mbps, I also have a dual band 2.4ghz/5ghz wifi adapter that connects at 300Mbps but fluctuates wildly down to 80Mbps,...I had a quick look through the menus & couldn't see any reference to 2.4ghz/5ghz & the modem only broadcasts 1 SSID as far as I can see.

tonyheaney · 24-02-2016 02:38PM

Guys VM sent me 2 Comtell Routers. I only need one. What can i do with the other one? Can you sell them like sky boxes?

24-02-2016 02:41PM

It's no use to anyone else unfortunately, unless they can get VM to enable it for them.

tonyheaney · 24-02-2016 02:48PM

Karsini wrote: »

It's no use to anyone else unfortunately, unless they can get VM to enable it for them.

thats a shame guess ill have to send it back

ED E · 24-02-2016 03:31PM

To sell it would be theft, its Virgins property.

Pataman · 24-02-2016 06:07PM

I was just on to VM to see could I blag a new modem however I must upgrade to the 360mb package first.
I wonder will they issue these in time to all if a modem was to become faulty, for example?

ED E · 24-02-2016 06:13PM

Pataman wrote: »

I was just on to VM to see could I blag a new modem however I must upgrade to the 360mb package first.
I wonder will they issue these in time to all if a modem was to become faulty, for example?

They still have Ubees and TCs left in stock, probably a lot. They'll want to exhaust that supply before moving on to a more expensive unit. My guess is it'll be a while.

tonyheaney · 24-02-2016 08:18PM

they sent me two of the new comtels by mistake

lensman · 26-02-2016 01:45PM

Anyone know how to tell if your connected to the 2.4ghz or 5ghz? both are enabled in the configuration menu with the same SSID, I suppose I could change the 5ghz SSID

26-02-2016 01:51PM

lensman wrote: »

Anyone know how to tell if your connected to the 2.4ghz or 5ghz? both are enabled in the configuration menu with the same SSID, I suppose I could change the 5ghz SSID

You can tell from the connected devices page in the Compal's web interface.

lensman · 26-02-2016 02:20PM

Karsini wrote: »

You can tell from the connected devices page in the Compal's web interface.

Yeah, I added 5G to the end of the 5ghz SSID & see Im connected to it, I also noted that in the Configuration/Tools/Network status menu it says Maximum Number of devices (10), whats that referring to?

26-02-2016 02:21PM

lensman wrote: »

Yeah, I added 5G to the end of the 5ghz SSID & see Im connected to it, I also noted that in the Configuration/Tools/Network status menu it says Maximum Number of devices (10), whats that referring to?

I'm not 100% but I think this is the number of devices that can connect directly to the network, that is, if the device was bridged.

ED E · 27-02-2016 12:27PM

Karsini wrote: »

I'm not 100% but I think this is the number of devices that can connect directly to the network, that is, if the device was bridged.

Its three(maybe 4) when bridged.

WLAN tends to break down quite a lot after about 12 clients as its doing so much collision detection so it may be an arbitrary limit imposed to prevent some muppet using it in a cafe and complaining when 60 iphones can't all get online at once.

paulboland · 24-05-2016 11:01AM

Router updated to new software version this morning
CH7465LG-NCIP-4.50.18.20-3-NOSH

The previous software was CH7465LG-NCIP-4.50.18.16-NOSH

I love to know what the improvements or fixes are for the new software firmware 4.50.18.20-3-NOSH

Plascebo · 26-05-2016 11:28AM

ED E wrote: »

Its three(maybe 4) when bridged.

WLAN tends to break down quite a lot after about 12 clients as its doing so much collision detection so it may be an arbitrary limit imposed to prevent some muppet using it in a cafe and complaining when 60 iphones can't all get online at once.

Hi ED E, does this mean that if I upgrade to the 360 deal (nothing but issues with the TC7200) and bridge to my C7 only 4 devices can connect to wifi at any given time?
Thanks.

ED E · 26-05-2016 11:56AM

Plascebo wrote: »

Hi ED E, does this mean that if I upgrade to the 360 deal (nothing but issues with the TC7200) and bridge to my C7 only 4 devices can connect to wifi at any given time?
Thanks.

Nope.

It means you can bridge one COMPAL/Cisco to 3 C7s if you want and server 3x "Home Networks" with one modem.

For example, my setup:
Bridged C3925
IP 1: Netgear Router
IP 2: Samknows Whitebox testing unit

You can still have 256 devices (or more) on your internal LAN.

smpillai11 · 14-12-2016 02:39PM

My Compal router arrived today. After connecting, it did a few firmware updates and reboots. Everything works great. Its a good device for basic user and has a simple interface. For advanced users its easy to bridge it (modem mode). I am using mine in bridged mode with my Asus router. Hopefully the bridge mode is not disabled in future firmware upgrades

Inquitus · 14-12-2016 02:43PM

smpillai11 wrote: »

My Compal router arrived today. After connecting, it did a few firmware updates and reboots. Everything works great. Its a good device for basic user and has a simple interface. For advanced users its easy to bridge it (modem mode). I am using mine in bridged mode with my Asus router. Hopefully the bridge mode is not disabled in future firmware upgrades

Got mine yesterday, infinitely superior to using the Horizon box as your modem/router. Much better coverage throughout the house, very good speeds on wifi 140mb down 24mb up, assuming limited by the mobile device H/W and not the router.

Is there any benefit to having 2 diff SSID's for 5ghz v 2.4ghz?

smpillai11 · 14-12-2016 03:00PM

Inquitus wrote: »

Got mine yesterday, infinitely superior to using the Horizon box as your modem/router. Much better coverage throughout the house, very good speeds on wifi 140mb down 24mb up, assuming limited by the mobile device H/W and not the router.

Is there any benefit to having 2 diff SSID's for 5ghz v 2.4ghz?

see the answer here

http://superuser.com/questions/362366/does-it-make-sense-to-keep-different-ssids-for-2-4ghz-and-5ghz-wireless-networks

Acoustomatic · 22-12-2016 02:22PM

Good to see some people have had problem free Hub 3.0 experiences. Mine has been the complete opposite – basically a total disaster.

I “upgraded” from the UPC Cisco EPC 3925 to the Hub 3.0 three weeks ago. Got a better deal with VM on the 240mb package and a new Horizon box as well. Basically over the course of 3 weeks I went from decent / stable connectivity with the cisco to unstable / intermittent / slow and finally NO connectivity with the Hub 3.0. During this time I experienced

- Increasingly frequent disconnects, random modem reboots, power cycling, slow (<5mb/s) connection, T13 timeouts, authentication failures with the Hub 3.0. It ended up not even being able to stay booted up for more that 1 minute
- Replacement Hub 3.0 sent out to see was the first one was faulty
- 3 engineer callouts to address noisy line – requires permit to dig – won’t be done for >6 weeks.
- Endless googling of the various problems with the Hub 3.0 – long evenings of regretting ever “upgrading”
- 5 lengthy calls to VM to “troubleshoot” the modem. Plug it in here, there, try this, try that, are your cables in properly, have you connected x to y, is the modem obscured, can you do a factory reset etc etc.
- 10 web chats to VM to try to get this resolved.
- A COMPLETE NIGHTMARE trying to get the old modem reactivated. “it’s not the modem, the hub 3.0 is bulletproof”, “different modem won’t make any difference”, “we can’t activate the old modem as its not in our system any more”, “we want you to stay on the hub 3.0”. Finally managed to get a tech to agree to reactivate – that request then gets rejected TWICE by some team in Limerick. Finally get the old cisco reactivated last night by telling VM in no uncertain terms that I would leave unless they let me revert back to my previous setup.
- Now back to stable internet – glad to see the back of the hub 3.0

There IS a problem with my line – for the 8 downstream channels on my cisco the power levels vary from -6 to -16 dBmV with SNR ranging from 32 – 40dB . My theory is that perhaps the Hub 3.0 is grand when you have decent power levels, decent SNR etc. It just couldn’t handle my line though – and for me the Cisco appears to be way more robust. Maybe ill try the Hub again once my line is fixed but for now my advice is to avoid the Hub 3.0 like the plague unless you have a decent line and are aware of the many problems many people have been encountering.

22-12-2016 02:34PM

Acoustomatic wrote: »

There IS a problem with my line – for the 8 downstream channels on my cisco the power levels vary from -6 to -16 dBmV with SNR ranging from 32 – 40dB . My theory is that perhaps the Hub 3.0 is grand when you have decent power levels, decent SNR etc. It just couldn’t handle my line though – and for me the Cisco appears to be way more robust. Maybe ill try the Hub again once my line is fixed but for now my advice is to avoid the Hub 3.0 like the plague unless you have a decent line and are aware of the many problems many people have been encountering.

I think you're right actually. My SNR levels were around 40-42 dB with the TC7200 but went down to 38 dB with the Hub 3.0. The SNR is fine at those levels but the downstream power level at -16 is below the -15 of the DOCSIS spec. So maybe the Compal isn't as good with marginal signal levels.

ED E · 07-07-2017 02:25PM

Quick Necro.

Interesting doc for Hub3 users:
http://www.search-lab.hu/media/Compal_CH7465LG_Evaluation_Report_1.1.pdf

UPC Compal CH7465 - New 802.11ac modem

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