Bank of Ireland announce disgusting attack on the elderly

seamus wrote: »

The world moves on. Claiming that it's not fair on the elderly is basically saying that the elderly are incapable of adapting to the modern world. Which is bull****. It's ageism.

whata load of old tripe. you just don't get it do you. not every elderly person is able to adapt to technology. stating that isn't bull, its fact. stating this new system will have an impact on many elderly people isn't stating all elderly people are incapable of adapting to whatever, its stating a fact that this will have an impact on many elderly people.

seamus wrote: »

It's not far removed from the argument that changing the drink-driving laws is unfair on the elderly and rural people. "Shure what are they to do now?".

no it isn't. your pulling out rubbish now to try (and thankfully fail) to up hold your contemptuous stance toards many elderly people who find things difficult. dismissing such issues as an "excuse" and stating they have none when you have no evidence to back it up, and cannot claim what others do or don't find difficult.

seamus wrote: »

Adapt, move on with the rest of us.

no they won't. if they are not capible of adapting they will be facilitated in a way that they can work with. thats what proper customer focused businesses do.

seamus wrote: »

If my mother in law can use a computer to check her Gmail and book tee times, then nobody else has any excuse.

bull. there are plenty of genuine reasons. you don't get to say whether there is an excuse or not, or what is an excuse, as only the person knows whether their reason is genuine. if these people say they have difficulty learning then they do and you will except it. your mother being able to do something means nothing. your contempt for those in society who are less able to adapt is frankly disgusting.

QuelleSuprise wrote: »

Can't these people learn?

did you not read the post? they have difficulty learning. it does happen you know.

Medusa22 wrote: »

it is really about your attitude and some people are unwilling to adapt or change, or they become stuck in their ways, and they really are capable of learning.

maybe they aren't capible of learning. only they will know that.

tricky D wrote: »

Well, that is what happens in old age, you become less capable and require more caring, hence walking sticks, giving up seats, large buttoned phones, simplified remote and other controls and the plethora of other 'concessions' we make or are they to be dismissed as ageist? And yes if half of them have never been online, they are by definition/situation incapable of using online banking. If the bank care less about and cater less for them, then that would be where the ageism really is.

some people don't seem to get that unfortunately. they think because their parents can do something that everyone else can, or some other bull that has no basis in reality as everyone is different.

Mesrine65 wrote: »

Fuck BoI, just closed my a/c after 33 years as a customer, with all the charges they levy on people, they should be more accommodating.

Good on yer cobber, hoof them another one in the 'nads from me. But the thing is M, wherever you move to they're in the phase of hovering around the teller queue whooshing people off to the machines, and will go the same way as BoI shortly. I see the same thing at AIB and PTSB recently - PTSB are trialling this by staying open until 5pm on Fridays, but there are no tellers, lodgements are machine-only.

Crooked Jack wrote: »

Bingo! Or at least wait until it's the absolute norm for every business to take card before shoving people in this direction.

As a regular broke ass motherfucker I'd also be concerned about waht people with less than 20 yopes in their account are going to do. Cant use the ATM, cant go into the bank.

I tend to just let a roar out of me something akin to the American in that legendary Fawlty Towers episode. "Don't take Paypal? What about Mastercard? You're joking - where the haemorrhaging fcuk are we, Mozambique??" :pac:

strelok wrote: »

can still pay by debit card

Jesus are you even reading the thread. The point is that there are loads of places that still dont take cards, loads that wont take a northern card, loads that charge you if you use a card under a fiver, loads that wont take a card at all for a charge under a fiver and there are always going to be card machines acting up, not working etc...

This decision leaves people with less than 20 euro in their account effectively stuck.

How rigorously will it be employed. If i line up and get to the teller and say I need to get money out for the bus home is he/she really going to refuse me? Really?

Maximilian Cool Plantation wrote: »

Oh, don't make us out to be imbeciles. I have friends almost 10 years older than me who are competent with internet and atm; I am far from alone on this. Computers and ATMs didn't just appear in the last ten years.
Of course some elderly rural people struggle with it but so do some younger urban dwellers.

And like I said, that's great for them, but I have plenty of elderly relatives who have never used an ATM and want nothing to do with them. Getting money out is one thing but i cant even begin to think what it'd be like if i started telling my granda he had to lodge his money in the machine.

jimgoose wrote: »

I tend to just let a roar out of me something akin to the American in that legendary Fawlty Towers episode. "Don't take Paypal? What about Mastercard? You're joking - where the haemorrhaging fcuk are we, Mozambique??" :pac:

HA! Yup, I understand the frustration but all the roaring in the world isnt going to make the vacant eyed teen behind the counter hand over your bread, milk and teabags.

Crooked Jack wrote: »

Jesus are you even reading the thread. The point is that there are loads of places that still dont take cards, loads that wont take a northern card, loads that charge you if you use a card under a fiver, loads that wont take a card at all for a charge under a fiver and there are always going to be card machines acting up, not working etc...

That happened to me in a small shop a couple of years ago. No cash on me, Laser card machine Donald Ducked, yadda yadda... I wrote the guy a cheque for €6.53 after explaining to him what a cheque-guarantee symbol on a Laser card means, and also that failing that were going to be staring at each other for a long time...

Can't believe people are siding with the bank.
Cant withdraw less than 700,can't lodge less than 3000 or fifteen cheques . It's patently a cost saving measure at the expense of the customer.

ghostdancer wrote: »

why are people talking about online banking/the internet?

you have to use an ATM/lodgement machine to withdraw/lodge less than €700, nothing to do with the internet/PCs?

I completely understand the inability/ unwillingness to use internet banking, but I find it incredibly hard to believe that there are many old people who don't know how to use an ATM. In rural areas, there is hardly even a small village that hasn't had an ATM for at least the last 15 years.

That said, I think its an unnecessary move by BOI. Most people are not bothered doing their business in a bank anymore anyway. The long queues and poor service took care of that long ago. So I cant imagine this will save that much time/ money in comparison to the bad publicity the move will generate

Maximilian Cool Plantation wrote: »

And as I said, don't restrict this difficulty to older people. Stereotyping weakens the argument.

I think we're getting mixed up here. I'm talking from a rural standpoint, not an elderly one. Like I said, my Da's in his 50s and walked away from an atm cursing yesterday. He simply has never had need to use one before because of the rural way of life

conorhal wrote: »

I don't know how supportive people will be of this nonsense when the next 'Ulsterbank IT outage' removes their access to cash, there's no branch within an hundred miles (but you can skype your customer representitive in Mumbai) and they are not sure when you'll have access to your money.

I suspect that the end of cash, which banks would dearly love to see, will also be the end of privacy and will facilitate the rise of totalitarianism. Digital money has never made it easier for both governments and criminals to steal from your bank account on a much grander scale then was previously possible.

All that and the fact that I prefer the pace and interpersonal experience of face to face interaction, on line customer care is impersonal and infuriating. This isn't progress, it's the opposite.

Is a form of digital money not already here in the form of contactless Debit Cards?
For the first time ever, anyone with one of these, has a card that emits a signal with your bank information on it.
The government increased the attractiveness of these cards for scam artists by increasing the limit from €15 to €30, and will probably go higher next year. With customers unwelcome in banks and not using online banking, how long would it be before any theft is noticed ?

Dodge wrote: »

You're playing straw man now. Genuinely, how many times do you think people with less than 20 Euro in their account, need to go into a bank and withdraw that because

1) the shop they want to spend it in won't accept card payments, and

Depending on where you live; often

2) they're BOI customers

This is a BOI decision, so, 100% of the time

I'm happy enough with this news.