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Eircom to roll out 1Gb/s FTTH to 66 towns

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Comments

  • #1382
    ECO_Mental
    Registered Users, Registered Users 2 Posts: 2,689 ✭✭✭ECO_Mental


    ECO_Mental wrote: »
    Well I've done it....just place my order for 1Gb/s BB with Eir:):D

    Install date two weeks time 9th October so heres hoping in might be earlier.

    ]

    Keeps calm Eco, keep calm....

    My install was due for tomorrow and I have heard nothing from Eir to confirm our deny the install tomorrow apart from an email on Monday with my order number and an email nearly three weeks ago when I ordered online that they would be on contact early October to discuss install details. It was only me calling them twice this week find out was it going ahead that they then said to me get this..."since I was a returning customer I was put on a two week cooling of period before they actually place the order and to call back again on Monday and they should have a date for me" arhhhhhhhhhhhh bloody Eircom/ Eir.

    I suppose it will be another 2or3 weeks again before I get the next free date

    6.1kWp south facing, South of Cork City



  • #1383
    swoofer
    Registered Users, Registered Users 2 Posts: 5,854 ✭✭✭swoofer


    unbelievable.... where are you and fingers crossed, make them email and text when you ring them.


  • #1384
    ECO_Mental
    Registered Users, Registered Users 2 Posts: 2,689 ✭✭✭ECO_Mental


    swoofer wrote: »
    unbelievable.... where are you and fingers crossed, make them email and text when you ring them.

    I am in rochestown cork, I try and use this live chat text system because you can get a transcript and if they are problems later you have backup. I am going to have to get tough, was busy in work today so didn't have time to argue but I wasn't happy.

    6.1kWp south facing, South of Cork City



  • #1385
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,412 Mod ✭✭✭✭bk


    Johnboy1951 wrote: »
    I don't see any great difficulty in that list.

    I agree, it shouldn't be greatly difficult *. However we have previously seen other ISP's delay for months the rollout of Exchange Launched VDSL. Comreg tend to be very conservative and slow about these sort of changes, for fear of ending up in court from one of the other companies.

    * Older VoIP standards didn't support these services as it compressed the audible part of the signal, but dumped the machine audible part that such services used, however there are now new VoIP standards that do it and should be possible over FTTH:

    http://www.voip-info.org/wiki/view/Modem+over+VOIP

    More detailed info here:
    http://www.eetimes.com/document.asp?doc_id=1201937


  • #1386
    The Cush
    Registered Users, Registered Users 2 Posts: 16,128 ✭✭✭✭The Cush


    bk wrote: »
    However we have previously seen other ISP's delay for months the rollout of Exchange Launched VDSL.

    Not the main reason for the delay it appears - http://www.boards.ie/vbulletin/showthread.php?p=95868147#post95868147


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  • #1387
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,412 Mod ✭✭✭✭bk


    The Cush wrote: »
    Not the main reason for the delay it appears - http://www.boards.ie/vbulletin/showthread.php?p=95868147#post95868147

    Actually it was another ISP who raised the issue of VDSL interference with Comreg. My post is correct, ED E's excellent post just goes into more details about it.


  • #1388
    kenny111
    Registered Users, Registered Users 2 Posts: 133 ✭✭kenny111


    anybody know why the blue lines do not go into cork city? i am looking at a place on maryborough hill, a few numbers show up at 100MB but the hotel and art gallery in the orchard estate is only 7MB.


  • #1389
    murphaph
    Registered Users, Registered Users 2 Posts: 19,000 ✭✭✭✭murphaph


    kenny111 wrote: »
    anybody know why the blue lines do not go into cork city? i am looking at a place on maryborough hill, a few numbers show up at 100MB but the hotel and art gallery in the orchard estate is only 7MB.
    They don't appear to penetrate any cities. The map is a work in progress I guess. The basic policy at present it to cover urban areas insofar as possible with FTTC (VDSL). There is clearly lots of overlap in the smaller towns and villages where a blue line is running in front of premises that can almost certainly avail of 100Mbps VDSL. Exactly where the boundaries will be drawn is probably not even known by Eir at this stage.

    Why some numbers in your example only show 7Mbps is possibly because these lines do not go via a street cabinet but rather are fed directly from the exchange. This will often be the case if the buildings are older, as could well be the case in your example.


  • #1390
    ECO_Mental
    Registered Users, Registered Users 2 Posts: 2,689 ✭✭✭ECO_Mental


    ECO_Mental wrote: »
    Keeps calm Eco, keep calm....

    My install was due for tomorrow and I have heard nothing from Eir to confirm our deny the install tomorrow apart from an email on Monday with my order number and an email nearly three weeks ago when I ordered online that they would be on contact early October to discuss install details. It was only me calling them twice this week find out was it going ahead that they then said to me get this..."since I was a returning customer I was put on a two week cooling of period before they actually place the order and to call back again on Monday and they should have a date for me" arhhhhhhhhhhhh bloody Eircom/ Eir.

    I suppose it will be another 2or3 weeks again before I get the next free date


    Same old Eircom really:( called them back again today and it'll be more than likely another two weeks :mad: After the two week cooling off period then then have to cantact my current ISP for the switch over and then they have to arrange the connection date. So" I have" to call them back again at the end of this week and they Might?! have a connnection date for me.

    Its the lack of communication that bothers me.:mad:When I ordered I was able to pick an install date in two weeks time, but what they forget to tell you or communicate to you this date means nothing. If they said or deatiled in their online application the procedure of the two week cooling off, then we have to org the switch over, then arrange a connection date and in reality this will take 4 weeks then I would be ok, if thats the way it has to happen then ok. But none of this is told to you its assumed you know this. I would have been waiting in my house last friday for them to rock up becasue there was no confirmation or denial that they were going to arrive.

    I undersand that this is all typical Eir/Eircom and nothing has changed in there since the rebranding.

    To cap this all off I suppose when I do get the date I will not be surprised if they never show up and not notify me and I will end up sitting at home all day...anybody want to take bets:)

    6.1kWp south facing, South of Cork City



  • #1391
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    I know they tried installs in Letterkenny that failed to work, some of the provisioning was not in place. I know a guy in Eircom directly involved, was there for this launch, it was supposed to be launched in Cork and Letterkenny at the same time but did not work.


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  • #1392
    davork
    Registered Users, Registered Users 2 Posts: 200 ✭✭davork


    Called up this morning to find out how the install was going (it was scheduled for Thursday morning) and was told there was no install

    All the sales lady had done a month ago was prequal the line (and she did that wrong) and darn all else

    lots of apologies from eircom but that really is of little use


  • #1393
    ECO_Mental
    Registered Users, Registered Users 2 Posts: 2,689 ✭✭✭ECO_Mental


    davork wrote: »
    Called up this morning to find out how the install was going (it was scheduled for Thursday morning) and was told there was no install

    All the sales lady had done a month ago was prequal the line (and she did that wrong) and darn all else

    lots of apologies from eircom but that really is of little use

    Exactly the same thing happened to me....i think they have computers? It can't be that hard to organise and send out emails keeping people informed

    I must call them tomorrow again and give out mine was scheduled for last Friday and I'm not going to hang up until they gone me an install date for next week at the latest. I cancelled my sky to get eVision four weeks ago so it has to be installed next week

    6.1kWp south facing, South of Cork City



  • #1394
    ECO_Mental
    Registered Users, Registered Users 2 Posts: 2,689 ✭✭✭ECO_Mental


    unbelivable stuff today, called again to see if any update and no update, apart for "me" to call them back again on Monday and they should have an update then!

    I then asked the agent can they send this in a email to me and i got "I have already told you now on the phone", but then she said this

    "I am not going to send you an email I have work to do..."

    I hung up at this stage and nearly threw my phone at the wall. Called cusomer care and gave out and complained and told them if I not connected by next Friday then I am canceling the whole lot and going back to sky and VF. Also I am not ever going to call them about this again they have to contact me.

    I spent a good hour on the phone, at one stage 20mins on hold and then the call timed out and they never called me back:mad:

    Sorry this isnt much about FTTH but how S**t Eir are but its the process ye all will have to go through to get FTTH wth Eir.

    6.1kWp south facing, South of Cork City



  • #1395
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    ECO_Mental wrote: »
    unbelivable stuff today, called again to see if any update and no update, apart for "me" to call them back again on Monday and they should have an update then!

    I then asked the agent can they send this in a email to me and i got "I have already told you now on the phone", but then she said this

    "I am not going to send you an email I have work to do..."

    I hung up at this stage and nearly threw my phone at the wall. Called cusomer care and gave out and complained and told them if I not connected by next Friday then I am canceling the whole lot and going back to sky and VF. Also I am not ever going to call them about this again they have to contact me.

    I spent a good hour on the phone, at one stage 20mins on hold and then the call timed out and they never called me back:mad:

    Sorry this isnt much about FTTH but how S**t Eir are but its the process ye all will have to go through to get FTTH wth Eir.

    Wow, there's toys everywhere. What's your panic, it's not as if you need it for a business. If they're not ready or are having teething problems aren't you as well to wait and not be a guinea pig. It's very early days for a new product on a new network built by techs learning a whole new set of skills.


  • #1396
    ECO_Mental
    Registered Users, Registered Users 2 Posts: 2,689 ✭✭✭ECO_Mental


    mass_debater wrote: »
    Wow, there's toys everywhere. What's your panic, it's not as if you need it for a business. If they're not ready or are having teething problems aren't you as well to wait and not be a guinea pig. It's very early days for a new product on a new network built by techs learning a whole new set of skills.

    Maybe you are right ;):p I am a bit wound up now, but you didnt have some tell ya they have better things to be doing like work

    "Its five a clock, i'm off on me holliers, its going to be tropic...."

    Anyway this is a comercial launch not a trial they have done all learning (or should have) and I am paying a lot of money for this 150e a month. My problem is if they emailed me or called me saying that it will take 4-6 weeks to get it set up then not a problem. But I booked a date for last friday and I could have been in the house here all day waiting for them becasue as I got no communication was it going ahead or not,but alas nothing...they even sent an email confirming that they would be in touch at the beginning of October when I ordered online.

    Anyway this is the last post on S**t eircom customer service this is not what the thread is about. next post hopfully will be me putting up speedtest results:D

    6.1kWp south facing, South of Cork City



  • #1397
    Deagol
    Registered Users, Registered Users 2 Posts: 1,846 ✭✭✭Deagol


    mass_debater wrote: »
    Wow, there's toys everywhere. What's your panic, it's not as if you need it for a business. If they're not ready or are having teething problems aren't you as well to wait and not be a guinea pig. It's very early days for a new product on a new network built by techs learning a whole new set of skills.

    Are you kidding?? That's atrocious customer service from Eircom as usual. I can only guess you work for them to defend that?

    Whether someone needs the service or not is neither here nor there. They did the same crap with me for FTTC, I took three days off work for them to just not turn up. And when someone did turn up, he hadn't clue about VDSL2 or any BB. He didn't even know how to log into the modem to check the sync speeds!!

    If there was technical issues with the FTTH, I'd understand as it is indeed early days. But this isn't a technical problem by the sounds of it, it's the usual complete balls up with different parts of Eircom not talking to each other.

    And if you think it's acceptable for someone to refuse to confirm an appointment etc by email only to be told they 'have work to do'. Seriously?

    I'm sorry but if another company offers me the chance to get away from Eircom I will take their hand off. I have not had anything but terrible customer service from them over the years. A large number of people that I've been in contact with at Eircom seem to think that customers are a bit of nuisance and things would be a lot better if we just didn't exist. :rolleyes:;)


  • #1398
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    ECO_Mental wrote: »
    Anyway this is a comercial launch not a trial they have done all learning (or should have)

    The guys on the ground have had a few days training and were not involved in the trial, this is whole new ballgame to them and will take months to develop proper methods. I know a few working on this, it's a learning curve.


  • #1399
    ED E
    Registered Users, Registered Users 2 Posts: 36,095 ✭✭✭✭ED E


    In the same breadth Mass IIRC you defend KNN. You'd find more maturity in a preschool playground, thus all the no-shows.


  • #1400
    Deagol
    Registered Users, Registered Users 2 Posts: 1,846 ✭✭✭Deagol


    ED E wrote: »
    In the same breadth Mass IIRC you defend KNN. You'd find more maturity in a preschool playground, thus all the no-shows.

    Is it just me that finds this a rather cryptic remark? :confused:

    Do you guys know each other outside boards? Do ye work together perhaps? I've read the remark a few times and I can't make out the meaning. Perhaps I'm not meant to :)


  • #1401
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    ED E wrote: »
    In the same breadth Mass IIRC you defend KNN. You'd find more maturity in a preschool playground, thus all the no-shows.

    I'm not defending anyone, I just know a little about what's going on from the people I'm in touch with, there's been some hiccups but some areas are getting their very first installs in the last day or two, these may or may not go according to plan. Yes the customer service could be better, but the truth is these paid monkeys in customer service are just as much in the dark about this one and if it's not in the script they cannot answer.


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  • #1402
    irishgeo
    Registered Users, Registered Users 2 Posts: 9,720 ✭✭✭irishgeo


    ECO_Mental wrote: »
    unbelivable stuff today, called again to see if any update and no update, apart for "me" to call them back again on Monday and they should have an update then!

    I then asked the agent can they send this in a email to me and i got "I have already told you now on the phone", but then she said this

    "I am not going to send you an email I have work to do..."

    I hung up at this stage and nearly threw my phone at the wall. Called cusomer care and gave out and complained and told them if I not connected by next Friday then I am canceling the whole lot and going back to sky and VF. Also I am not ever going to call them about this again they have to contact me.

    I spent a good hour on the phone, at one stage 20mins on hold and then the call timed out and they never called me back:mad:

    Sorry this isnt much about FTTH but how S**t Eir are but its the process ye all will have to go through to get FTTH wth Eir.

    Isuggest a visit to the eir forum here. Much more sense from them guys.


  • #1403
    swoofer
    Registered Users, Registered Users 2 Posts: 5,854 ✭✭✭swoofer


    eco-mental you have the patience of a saint. why 150 a month? are you getting offers for first 4 months. If the CEO of eir have no idea how bad things are they can never improve. Have you considered penning him a personal letter. I am waiting to see how you get on before I order and I bet a few more are as well. I have posted on eir board .

    Its possible that FTTH is just not ready. I am sure I signed up ages ago and was promised a reply when it was available but have got nothing. When i CHECK my line it says available. I would imagine a site visit would be in order, sorry, when an order is placed to check suitability ie access. I am worried as 18 months is too long.

    I know you will keep us posted.


  • #1404
    rob808
    Registered Users, Registered Users 2 Posts: 2,408 ✭✭✭rob808


    ECO_Mental wrote: »
    Maybe you are right ;):p I am a bit wound up now, but you didnt have some tell ya they have better things to be doing like work

    "Its five a clock, i'm off on me holliers, its going to be tropic...."

    Anyway this is a comercial launch not a trial they have done all learning (or should have) and I am paying a lot of money for this 150e a month. My problem is if they emailed me or called me saying that it will take 4-6 weeks to get it set up then not a problem. But I booked a date for last friday and I could have been in the house here all day waiting for them becasue as I got no communication was it going ahead or not,but alas nothing...they even sent an email confirming that they would be in touch at the beginning of October when I ordered online.

    Anyway this is the last post on S**t eircom customer service this is not what the thread is about. next post hopfully will be me putting up speedtest results:D
    I remember same thing happening me except it was with UPC/virginmedia now.They were working in my estate for few weeks but couldn't order for about 3 months even doh the cables were lay down and estate finish.It take time even if the FTTH in your area it takes time before they can light it up and eir sales aren't always updated not defending there customer service.


  • #1405
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,412 Mod ✭✭✭✭bk


    mass_debater wrote: »
    The guys on the ground have had a few days training and were not involved in the trial, this is whole new ballgame to them and will take months to develop proper methods. I know a few working on this, it's a learning curve.

    While I certainly understand that it is a new product and a new process. There really isn't any excuse for not keeping customers informed about appointments.

    In our modern world people don't have someone sitting at home waiting for Eir to come for over 3 days! They have to take time off work.

    Eir should only be booking appointments if they can actually turn up and need to keep people informed well in advance if they can't.

    Frankly this is basic customer support and it should be the same if it is a FTTC, FTTH or even a standard phone line install.


  • #1406
    ECO_Mental
    Registered Users, Registered Users 2 Posts: 2,689 ✭✭✭ECO_Mental


    swoofer wrote: »
    eco-mental you have the patience of a saint. why 150 a month? are you getting offers for first 4 months. If the CEO of eir have no idea how bad things are they can never improve. Have you considered penning him a personal letter. I am waiting to see how you get on before I order and I bet a few more are as well. I have posted on eir board .

    Its possible that FTTH is just not ready. I am sure I signed up ages ago and was promised a reply when it was available but have got nothing. When i CHECK my line it says available. I would imagine a site visit would be in order, sorry, when an order is placed to check suitability ie access. I am worried as 18 months is too long.

    I know you will keep us posted.

    Yes its around €80 for the first 4 months then 150, I am getting eVision and landline with sports, hd, and multi room so thats why its around that price.

    Also the FTTH infrastructure is in place for a few months now, there were installing it during the summer and I was talking to the Eircom lad in the manhole out side my door to confirm what they were at.

    6.1kWp south facing, South of Cork City



  • #1407
    KOR101
    Registered Users, Registered Users 2 Posts: 1,898 ✭✭✭KOR101


    I don't think we can expect either Eir or SIRO to go straight from trial to mass rollout in one go. They are effectively still trialling, and it will be a fair while before they've figured things out.


  • #1408
    ED E
    Registered Users, Registered Users 2 Posts: 36,095 ✭✭✭✭ED E


    KOR101 wrote: »
    I don't think we can expect either Eir or SIRO to go straight from trial to mass rollout in one go. They are effectively still trialling, and it will be a fair while before they've figured things out.

    I disagree. SIRO have just got started on their first installs yes, eir have been running several deployments for years now and started a big recruitment drive six months ago. And most of the last mile is done. They're ready to roll.


  • #1409
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    ED E wrote: »
    I disagree. SIRO have just got started on their first installs yes, eir have been running several deployments for years now and started a big recruitment drive six months ago. And most of the last mile is done. They're ready to roll.

    I wouldn't be so sure on that, there's a huge shortage of certain materials and tools required to ramp up this rollout that cannot be got.


  • #1410
    Praetorian
    Registered Users, Registered Users 2 Posts: 3,719 ✭✭✭Praetorian


    I've heard there is also a major shortage in staff trained up also.


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  • #1411
    markmurphy
    Registered Users, Registered Users 2 Posts: 152 ✭✭markmurphy


    ED E wrote: »
    I disagree. SIRO have just got started on their first installs yes, eir have been running several deployments for years now and started a big recruitment drive six months ago. And most of the last mile is done. They're ready to roll.

    agree. Eir had the ground work done. Rural areas like myself have a chance now for super fast internet. Wouldn't be waiting on Siro. Very happy with my 42 meg connection at moment. Hurry up Eir !

    m.


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