Flightradar24 Thread Part II

Pat Dunne · 06-10-2015 11:09AM

fussyonion wrote: »

Why do you think? For being delayed more than 4 hours?

I dont actually understand why you feel they need to be compensated for a 4 hour delay, beyond the issuing of a food voucher or an actual meal and drink.
Are you saying that they should be entitled to financial compensation as a result of a 4 hour delay?

I am only trying to understand your rational that is all.

fussyonion · 06-10-2015 11:10AM

Pat Dunne wrote: »

I dont actually understand why you feel they need to be compensated for a 4 hour delay, beyond the issuing of a food voucher or an actual meal.

They've been given nothing from Aer Lingus; no refreshments, very sporadic updates on what's happening.
Plus being delayed four hours isn't what someone should just take in their stride and expect.
Are you saying you'd be fine with that start to your holiday?

06-10-2015 11:26AM

fussyonion wrote: »

They've been given nothing from Aer Lingus; no refreshments, very sporadic updates on what's happening.
Plus being delayed four hours isn't what someone should just take in their stride and expect.
Are you saying you'd be fine with that start to your holiday?

In terms of updates yes it can be annoying alright when you aren't being updated even if the update is "nothing new sorry", but remember they could be busy dealing with multiple other things (hours,ops,crewing,engineers,CC's etc).

Now try not to take me up wrong here but, you're only getting one side of the story from your parents, I've tried talking to my parents in these situations and they've missed simple stuff because they were getting "angry/frustrated" and when I've point out stuff the response has been "oh I missed that", there is a difference between offered and given, they may have been offered food or drink to BUY but not been "given" anything for free link a G&T or a sandwich if you know what I mean.

Yeah 4 hours isn't great but if it's a two week holiday it's nothing if it's a 5 day trip yeah that's a lot.

Pat Dunne · 06-10-2015 11:29AM

fussyonion wrote: »

They've been given nothing from Aer Lingus; no refreshments, very sporadic updates on what's happening.
Plus being delayed four hours isn't what someone should just take in their stride and expect.
Are you saying you'd be fine with that start to your holiday?

I am afraid you did not state this in your earlier posts and I am reliant on the information your are posting to be fully up to speed on the actual details, as to what EI have done or not done for their passengers.

Have you contacted EI customer service on their behalf, citing the relevant European consumer legislation and EI's responsibility to their customers?

Have you highlighted EI's treatment of their customers to any media outlets?

Speaking as someone who travels on a regular basis, I am afraid that delays and circumstances beyond one's control are part and parcel of travelling.

fussyonion · 06-10-2015 11:31AM

Pat Dunne wrote: »

I am afraid you did not state this in your earlier posts and I am reliant on the information your are posting to be fully up to speed on the actual details, as to what EI have done or not done for them.

Have you contacted EI customer service on their behalf, siting the relevant European consumer legislation and EI's responsibility to their customers?

Have you highlighted EI treatment to any media outlets?

Speaking as someone who travels on a regular basis, I am afraid that delays and circumstances beyond your control are part and parcel of travelling and have to be taken in your stide.

I have contacted Aer Lingus directly and they have said they have no updates at present.
I have used social media to highlight this also, to no avail and no response from Aer Lingus.

fussyonion · 06-10-2015 11:32AM

Deleted User wrote: »

In terms of updates yes it can be annoying alright when you aren't being updated even if the update is "nothing new sorry", but remember they could be busy dealing with multiple other things (hours,ops,crewing,engineers,CC's etc).

Now try not to take me up wrong here but, you're only getting one side of the story from your parents, I've tried talking to my parents in these situations and they've missed simple stuff because they were getting "angry/frustrated" and when I've point out stuff the response has been "oh I missed that", there is a difference between offered and given, they may have been offered food or drink to BUY but not been "given" anything for free link a G&T or a sandwich if you know what I mean.

Yeah 4 hours isn't great but if it's a two week holiday it's nothing if it's a 5 day trip yeah that's a lot.

They haven't been offered food or drink, either to buy or for free.
My mother isn't one for hysteria or exaggerating; she's been telling me everything that's happening.
She's very aware and alert to what's going on around her.
Update: There's now an engine problem and the captain "will come back to you in a little bit".

Sigh.

Pat Dunne · 06-10-2015 11:35AM

fussyonion wrote: »

I have contacted Aer Lingus directly and they have said they have no updates at present.
I have used social media to highlight this also, to no avail and no response from Aer Lingus.

Time, to call Joe!

fussyonion · 06-10-2015 11:37AM

Pat Dunne wrote: »

Time, to call Joe!

Pat Dunne · 06-10-2015 12:34PM

fussyonion wrote: »

Update: There's now an engine problem and the captain "will come back to you in a little bit".

Sigh.

Any new developements?

fussyonion · 06-10-2015 12:42PM

They've disembarked the plane, were given vouchers for a meal and were told to return to the boarding gate at 1pm for another update.

Apparently they're "putting a part on the plane", which is what my mother overheard from a few people, and they "want to get the plane up and running today if possible."

Mam and Dad are calm and alright; they've said if they get away today it'll be a bonus at this stage.

Aerohead · 06-10-2015 12:43PM

Correct me if I am wrong but this thread is for flight radar24 and not how passengers are treated by airlines. Mods ???

fussyonion · 06-10-2015 12:46PM

Sorry, I'll unfollow the thread so.
Didn't realise I was being such a pain.

Fred Swanson · 06-10-2015 12:46PM

This post has been deleted.

Pat Dunne · 06-10-2015 12:46PM

fussyonion wrote: »

They've disembarked the plane, were given vouchers for a meal and were told to return to the boarding gate at 1pm for another update.

Apparently they're "putting a part on the plane", which is what my mother overheard from a few people, and they "want to get the plane up and running today if possible."

Mam and Dad are calm and alright; they've said if they get away today it'll be a bonus at this stage.

At least something appears to be happening at last.

Cheers, hope they have a good holiday when they get there

Aerohead wrote: »

Correct me if I am wrong but this thread is for flight radar24 and not how passengers are treated by airlines. Mods ???

Jayus wept!
If you're unhappy report it to the Mods directly!

AGC · 06-10-2015 12:55PM

http://www.independent.ie/irish-news/news/aer-lingus-plane-grounded-due-to-hydraulic-issues-less-than-24-hours-after-another-plane-makes-emergency-landing-31586840.html

Long Time Lurker · 06-10-2015 01:47PM

Daily mail don't have it yet. Anyone fancy pre-empting their first paragraph (must use the words plunge, terrified, horrific & near death at least once)

:D:D:D:D:D

vicwatson · 06-10-2015 02:31PM

fussyonion wrote: »

They haven't been offered food or drink, either to buy or for free.
My mother isn't one for hysteria or exaggerating; she's been telling me everything that's happening.
She's very aware and alert to what's going on around her.
Update: There's now an engine problem and the captain "will come back to you in a little bit".

Sigh.

This your ma on Joe Duffy show??

pepe the prawn · 06-10-2015 02:32PM

Cityjet EI-RJR BCY551P out of Kerry, anyone know the reason why it was in Kerry?

RustyNut · 06-10-2015 02:32PM

LOL they are whinging talking about it on joe now.:D

fussyonion wrote: »

I have contacted Aer Lingus directly and they have said they have no updates at present.
I have used social media to highlight this also, to no avail and no response from Aer Lingus.

Pat Dunne wrote: »

Time, to call Joe!

homerjay2005 · 06-10-2015 03:11PM

pepe the prawn wrote: »

Cityjet EI-RJR BCY551P out of Kerry, anyone know the reason why it was in Kerry?

Charter to/from Lourdes i would imagine.

Mebuntu · 06-10-2015 03:16PM

The somewhat arrogant replies posted here in relation to the Aer Lingus delay this morning are a prime example of the problems highlighted in the recent Board survey but no lessons have been learned. The know-alls continue to pooh-pooh anyone who dares to express alternative views.

What has happened this past week or so is being almost laughed off as something that happens all airlines all the time. Not true. Today’s so far 8 hour delay (and, likely, worse to come) affecting approx 600 passengers is the fifth, that we know of, not fourth incident in a short space of time. There was the three takeoffs and returns, the 8 hour delay at Nice last week and now, today’s effort. I am not suggesting that there is any safety risk here but there has to be some concern regarding reliability and punctuality because that’s a pretty high rate of failure for such a small fleet of aircraft.

In relation to food vouchers it has been reported that the Dublin passengers got €8 and the Malaga crowd got €7. Nice got €15. That seems paltry where a very long wait is involved.

homerjay2005 · 06-10-2015 03:56PM

Mebuntu wrote: »

The somewhat arrogant replies posted here in relation to the Aer Lingus delay this morning are a prime example of the problems highlighted in the recent Board survey but no lessons have been learned. .

i think peoples problems are this thread is specifically for flightradar and not for having a go at Aer Lingus which in fairness, is a legitimate observation.

this is a great thread and 95% of the posts are about the subject matter, normally other issues like this deserve their own thread so they can be debated properly.

and being fair, this happens on every thread and forum on boards, especially established ones like this - people open it and expect to see the topic in question, not how many sandwich vouchers somebody got in Dublin last week!

JCX BXC · 06-10-2015 04:21PM

The Aer Lingus delay is unfortunate, but its not exactly their fault. Every airline has its problems with aircraft and you can't deny that. As for the lack of communication, I think pax deserve compensation for that alone. Unless the airline does its best to keep people updated and informed there should at least be an EU fine.

As for this off topic thread, yes its off topic. Don't get annoyed about people pointing that out. We have gotten min. 3 (mobile) pages out of this, perfectly enough for a new thread. There's a report button? When's the last time mod action has been taken around here? Since the Big thread I have seen practically no mod presence, but that's not for this thread. I request the mods make this into a separate thread.

06-10-2015 04:24PM

Mebuntu wrote: »

What has happened this past week or so is being almost laughed off as something that happens all airlines all the time. Not true. Today’s so far 8 hour delay (and, likely, worse to come) affecting approx 600 passengers is the fifth, that we know of, not fourth incident in a short space of time. There was the three takeoffs and returns, the 8 hour delay at Nice last week and now, today’s effort. I am not suggesting that there is any safety risk here but there has to be some concern regarding reliability and punctuality because that’s a pretty high rate of failure for such a small fleet of aircraft.

Lets compare to BA's last week,

October 3, 2015
British Airways A319 G-EUOG operated BA334 London Heathrow – Paris Orly this afternoon, however the return BA335 was cancelled due to a technical issue.

October 5, 2015
Following the earlier technical return of BA2694 London Gatwick – Faro to London Gatwick, the BA2694/BA2695 rotation was subsequently operated by A319 G-DBCH.

October 3, 2015
BA CityFlyer Embraer 190 G-LCYS operating BA4461 Dublin – London City diverted to London Stansted this morning due to weather at London City. The aircraft later positioned London Stansted – London City as BA9750.

October 4, 2015
British Airways A320 G-GATH operating BA2780 London Gatwick – Funchal diverted via Lisbon this evening having failed to get into Funchal due to weather. As a result crew did not have sufficient hours to return to London Gatwick and the return BA2781 has been delayed overnight.

October 2, 2015
Following its overnight delay, British Airways Boeing 777-236ER G-VIIN departed Seattle this evening operating yesterday’s delayed BA52 Seattle – London Heathrow as BA9604.

October 2, 2015
British Airways Boeing 767-336ER G-BNWY operating the London Heathrow – Nassau sector of BA253 London Heathrow – Nassau – Grand Cayman diverted to Miami this afternoon due to Hurricane Joaquin. The aircraft later continued Miami – Grand Cayman, missing out the Nassau stop completely. The return BA252 has been delayed overnight.

October 3, 2015
British Airways A319 G-EUPB operating BA356 London Heathrow – Nice diverted via Nice late tonight due to weather. Crew rest requirements will mean tomorrow’s BA357 Nice – London Heathrow will be delayed.

October 3, 2015
Following the technical issue it encountered yesterday, British Airways A319 G-EUOG positioned Paris Orly – London Heathrow this evening as BA9279.

October 3, 2015
BA CityFlyer Embraer 190 G-LCYL operating BA8752 Madrid – London City diverted to London Stansted this morning due to weather at London City. The aircraft then positioned London Stansted – Glasgow using callsign CFE761M in order to operate a Glasgow – Palma charter rotation as BA4523/BA4524.

October 1, 2015
British Airways A320SL G-EUYY operating BA1414 London Heathrow – Belfast City diverted via Belfast International this morning due to weather at Belfast City.

The points being made are not arrogance they are merely pointing out this happens to ALL airlines and as one poster has pointed out they have worked very hard over the summer and it's getting towards winter scheduled maintenance time so issues will and do crop up.

Have a look for yourself at the following links

http://www.thebasource.com/

http://www.thevssource.com/

http://www.thelingussource.com/

http://www.theeksource.com/

http://www.theqantassource.com/

http://www.thenzsource.com/

As you can see there is a number of diversions, tech issues and cancellations attributable to all those airlines in the last 6 days alone.

And YES this should be in its own thread.

Growler!!! · 06-10-2015 04:35PM

Below is a post I put up on the ask a pilot thread. The figures are very rough but I feel accurately reflect what an individual passenger will experience in regard to disruption.

Growler!!! wrote: »

A quick back of a fag packet calculations gives:

Aircraft used on 4 flights a day for 30 days
4x30=120 flights

There are 40 A320 family aircraft in the fleet
120x40=4800 flights per month

You fly twice a month then
4800/2=2400

So there is a 1 in 2400 chance this will happen.
At 2 trips a month or 24 trips a year then the probability will be 1 event in 100 years!!

All figures are rounded and guessed at. Your chances will be increased or decreased around the above figures but it gives you an idea. The very next flight you are are on could be the one! That's why your crew are put through their paces every six months in a simulator.

homerjay2005 · 06-10-2015 04:40PM

would it not be a bit strange though that 3 of the issues appear to be hydraulics?

wonder had those planes anything fitted in recent months that would cause this?

highlydebased · 06-10-2015 04:49PM

homerjay2005 wrote: »

would it not be a bit strange though that 3 of the issues appear to be hydraulics?

wonder had those planes anything fitted in recent months that would cause this?

Considering they were all different aircraft types (A330, A321 and B757) and the 757 is operated and maintained by ASL Air contractors on behalf of Aer Lingus, it's just a coincidence really

fussyonion · 06-10-2015 04:53PM

I'm the person who derailed the thread and for that, I apologise.

I happened to be looking at Flightradar when I noticed that my parents' flight had a "No Status" notification, which led me to chatting here.

I'll just update those who are interested and say that the passengers have been told they'll be boarding a different plane at 5pm, with an ETD of 5:30pm.

Apologies for derailing the thread once again.

Irish Steve · 06-10-2015 05:01PM

If you want to see how many "issues" there are on an ongoing basis, have a look at Aviation Herald, and see how many of those issues are hydraulics related. Quite a few, but the result of the vast majority of them is a delay, or a diversion, nothing more sinister, and the majority of the time, the passengers won't have been aware of the issue unless it resulted in a diversion, or having to be towed off the runway, or similar.

For very good reasons, leaving an airport with an issue is not a good thing to do, if it was possible, they would have done it, the Minimum equipment list is very clear and categoric about what can and can not be ignored.

So, if the aircraft has not been able to leave Dublin, it's because there is an issue that means it's inadvisable, or illegal, or both to do so.

What may be appropriate is to be asking why the spares that are needed to resolve the issue in a timely manner may not be available at the main base, given that they have a number of 330's in the fleet, or what has caused the delay, if it's not spares related, as it seems to have been more than just a simple swap out a part issue, which would be unusual, unless the information being given is too vague, which is possible. We don't always get told the full reason for a delay, to avoid causing concern and distress to the passengers who are expecting to travel on the aircraft.

And yes, ideally at this stage, this particular incident should probably have been moved off into a separate thread, but there's not that many moderators for the aviation forum, so even if someone has reported the thread drift, it may not have come up on their radar yet.

pepe the prawn · 06-10-2015 05:03PM

EI-DVJ currently positioning to Cork as EI990, presumably to operate the CORK-LHR sector, which is meant to be operated by EI-DVH which is listed on FR24 as being currently en-route to Lanzarote.

Flightradar24 Thread Part II

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