Amazon Free Delivery £20 Minimum per Department.

my3cents · 13-09-2015 05:32PM

It only ever says "& FREE Delivery in the UK on orders over £20", Ireland gets a small print mention in the link as you have indicated

fro9etb8j5qsl2 · 13-09-2015 05:56PM

foggy_lad wrote: »

for every person that contacts customer care there may be 10 or 12 who don't bother if its only a few pounds.

Yup. My OH was sitting beside me rolling his eyes as I was contacting cs. He wanted to pay the £6.50 delivery because it was still cheaper to do it that way than buy the items here but I stuck to my guns because it was the principal of the matter rather than the amount. I can imagine a lot of other people just pay. This sort of thing drives me demented, I would rather Amazon come out and make a change to their delivery policy rather than use these underhand tactics :mad:

my3cents · 13-09-2015 06:03PM

I was just wondering if this is a ploy by Amazon to keep more sellers selling to Ireland? We know that many items become unavailable to Ireland after a company has seen the actual costs of providing free delivery to Ireland so maybe this is Amazons way of keeping them on board because they know that many people will pay the delivery charge rather than dispute it.

Hope that makes sense to some of you

foggy_lad · 13-09-2015 06:21PM

my3cents wrote: »

I was just wondering if this is a ploy by Amazon to keep more sellers selling to Ireland? We know that many items become unavailable to Ireland after a company has seen the actual costs of providing free delivery to Ireland so maybe this is Amazons way of keeping them on board because they know that many people will pay the delivery charge rather than dispute it.

Hope that makes sense to some of you

this is more likely a ploy by amazon to claw back some of their own postage costs for items delivered to Ireland.

eman66 · 15-09-2015 12:42AM

What's the story with Amazon themselves not shipping to Ireland at all?

my3cents · 15-09-2015 09:30AM

<Off topic> Batteries my be the problem I don't think they can be sent by any service that uses air freight. Not forgetting its often easier just to say no rather than make any special arrangements for a small island with a tenth the population of the UK

Edit> Other suppliers may use a courier service that doesn't send via air.

ct5amr2ig1nfhp · 15-09-2015 10:24AM

Strange. I just added that exact unit and got all the way to payment without issues. Added the additional 2% VAT and was shipping it to my home address in Ireland.

Do you have a direct link to that model eman66?

my3cents · 15-09-2015 11:44AM

So did I but thats not delivered and supplied by Amazon

http://www.amazon.co.uk/ASUS-17-3-Inch-Notebook-i7-4720HQ-Windows/dp/B00UAT7LYY - Will Deliver but not free - Box Limited

where as this one is dispatched and delivered by Amazon

http://www.amazon.co.uk/17-3-Inch-Notebook-i7-4850HQ-GeForce-GTX970M/dp/B00Y0LXDZO - Won't Deliver - Amazon

ct5amr2ig1nfhp · 15-09-2015 12:28PM

It still lets me go all the way to confirm order for the unit "dispatched and delivered by Amazon".

Usually if it does not ship to Ireland, I get an error when I select my Irish address and it will not let me proceed.

Another anomaly I guess!

fro9etb8j5qsl2 · 15-09-2015 12:29PM

Dhl and fedex have their own freight planes so no problem transporting batteries with them afaik. Given that amazon widely use dhl for anything shipping from their overseas warehouse, there should be a way around it. Have you tried ordering from the amazon.de site?

my3cents · 15-09-2015 12:37PM

Do you get any that come up with the obvious warning Sorry, we can't deliver this item to Ireland when you are logged in as an Irish customer? I see that warning for every laptop I've looked up that is Dispatched from and sold by Amazon.

foggy_lad · 15-09-2015 12:40PM

eman66 wrote: »

What's the story with Amazon themselves not shipping to Ireland at all?

Just got the same when I added to my basket.

Sorry, this item can't be sent to your selected address. Learn more. You may either change the delivery address or delete the item from your order.

redzer_irl · 15-09-2015 01:38PM

I have never had problems with Amazon's free delivery over 25 euro until a few weeks ago. Now some products are showing a delivery charge and others are showing free delivery even though I have the "Free UK Delivery by Amazon" option checked on the search pages.

I contacted Amazon about this via their web chat and once I had submitted the order, I just simply gave them my order number and they removed the delivery charge. Don't know why this happens but they are very quick at replying and removing the charge.

MOD NOTE: This post was moved from an old zombie thread -rubadub

ct5amr2ig1nfhp · 15-09-2015 01:58PM

Very odd, I've selected both machines and it's going all the way to "but now" after selecting address/payment . Getting difference in price due to free shipping on one and not the other. One is from amazon the other from Box.

I am seeing the message "Sorry, we can't deliver this item to Ireland" but it doesn't appear to stop me buying it. Also double checked that it's going to Irish address and it is.

fro9etb8j5qsl2 · 15-09-2015 02:27PM

I was trying to buy crafting epoxy last year and like that, ut allowed me to order even though the 'sorry we can't deliver' message came up. I got an email the day after I placed the order to say the order had been cancelled

ct5amr2ig1nfhp · 15-09-2015 02:29PM

Aye, maybe they'll cancel it after the order is placed.

my3cents · 15-09-2015 02:35PM

Zara Helpless Whim wrote: »

Aye, maybe they'll cancel it after the order is placed.

Very strange it doesn't work that way for me I can never place an order if there is a can't deliver to Ireland item in the order. At the checkout I get asked if I want the can't deliver to Ireland item delivered to another address or if I want to remove the item from the order.

eman66 · 15-09-2015 03:04PM

Direct link: http://www.amazon.co.uk/gp/product/B00Y0LXDZO

A different Asus laptop also "Dispatched from and sold by Amazon" which they will deliver to Ireland: http://www.amazon.co.uk/15-6-Inch-Notebook-i3-5005U-Integrated-Graphics/dp/B00Y0LWQAW/

Wonder is it to do with the value. Maybe us Paddies couldn't possibly have an honest £1500 to spend.

bronn · 15-09-2015 04:16PM

I *think* the "Free P&P issue" on Amazon has been sorted now.

As for the other stuff, there's quite a lot they won't deliver to Ireland. Mostly stuff with batteries or alcohol or anything that could remotely be considered flammable. This includes Sharpie markers. <eye roll> Once or twice, it's worked out far cheaper to use Parcel Motel for things like this. Annoying, though.

redzer_irl · 15-09-2015 04:23PM

I had the Free P&P issue happen today, the charge was removed once the order was placed.

The problem with Parcel Motel as many others have said, is that Amazon often ship the order in 3 or 4 different boxes and you end up paying Parcel Motel for each individual box.

bronn · 15-09-2015 04:53PM

Hmm. That is true re: Parcel Motel - I'd forgotten that. You need to be careful what you're buying. Something like a laptop would be grand. An order with lots of different things, not so much. I know one I split the order. Stuff that was free UK P&P (but no posting to Ireland at all) went to Parcel Motel and the rest came here with free P&P. As the UK only stuff was small, it was all dispatched in the one box. But you're right, they could split it up and then you'd be kicking yourself.

I ordered a bunch of stuff today at 15:30. Total came to £57.50 including VAT and I had the option of Free Super Saver, instead of the recent shenanigans.

ct5amr2ig1nfhp · 15-09-2015 05:57PM

Unfortunately it hasn't been fixed.

Still charging for delivery on all items less than 25 GBP once any one item is 25+GBP.

bronn wrote: »

I *think* the "Free P&P issue" on Amazon has been sorted now.

As for the other stuff, there's quite a lot they won't deliver to Ireland. Mostly stuff with batteries or alcohol or anything that could remotely be considered flammable. This includes Sharpie markers. <eye roll> Once or twice, it's worked out far cheaper to use Parcel Motel for things like this. Annoying, though.

bronn · 15-09-2015 06:07PM

Zara Helpless Whim wrote: »

Unfortunately it hasn't been fixed.

Still charging for delivery on all items less than 25 GBP once any one item is 25+GBP.

:mad: You're right. All my stuff earlier consisted of items less than £25. I just tried again now and see the problem is still there. Feck's sake.

zagmund · 15-09-2015 08:29PM

Well now . . . I got on to their chat and had my incorrectly charged postage back in a couple of minutes.

Not only that, but -
Me: can you explain why it was charged in the first place?
Jenifer: Yes. I am sorry, it is due to an internal error and w'e are aware of this issue, and our developers are working on a solution.

So, they have "officially" acknowledged on the record that there is a problem. By the comments on this thread it looks like it's been going on for quite a while. As ProjectMoose aludes to, it looks like there's a problem with their algorithm. I ordered 7 or 8 things and the two that were over £25 individually were put in one order and no postage charged, but then all the £5 & £10 items which came to something like £50 or £60 were bundled into a couple of smaller orders (at least one of them over £25 again) and postage was charged.

z

[edit] I got the person to go back through my earlier orders and I got postage back for another order in June.

run_Forrest_run · 24-09-2015 01:46PM

just came across this because I'm being charged for an order of £85, and it is splitting up the order into two deliveries, one of them is free and the other is charging £11 for postage.
Fcuk that, I'm not going ahead with the order if I'm being charged.

UPDATE: I made two separate orders and got free delivery on both.

my3cents · 24-09-2015 01:51PM

run_Forrest_run wrote: »

just came across this because I'm being charged for an order of £85, and it is splitting up the order into two deliveries, one of them is free and the other is charging £11 for postage.
Fcuk that, I'm not going ahead with the order if I'm being charged.

Don't just Fcuk that tell them about it and complain. Its easy enough to get the charged knocked off but its very annoying that it can be time consuming. If you have the order all ready but haven't actually paid for it the rep you speak to can go and see that and make the changes for you as you make the order.

whiterebel · 29-09-2015 10:37PM

Theo Gifted Seat wrote: »

Dhl and fedex have their own freight planes so no problem transporting batteries with them afaik. Given that amazon widely use dhl for anything shipping from their overseas warehouse, there should be a way around it. Have you tried ordering from the amazon.de site?

All the couriers have problems with Lithium Ion batteries. They are hazardous when pressurised and packed tightly together.

Tried to purchase from Amazon for the firs time in a while yesterday, and the same problem with a 2 part delivery, free on one, charges on the other, despite being sold and fulfilled by Amazon. Their loss, I went somewhere else for it.

donfers · 30-09-2015 11:12PM

zagmund wrote: »

Well now . . . I got on to their chat and had my incorrectly charged postage back in a couple of minutes.

Not only that, but -
Me: can you explain why it was charged in the first place?
Jenifer: Yes. I am sorry, it is due to an internal error and w'e are aware of this issue, and our developers are working on a solution.

So, they have "officially" acknowledged on the record that there is a problem. By the comments on this thread it looks like it's been going on for quite a while. As ProjectMoose aludes to, it looks like there's a problem with their algorithm. I ordered 7 or 8 things and the two that were over £25 individually were put in one order and no postage charged, but then all the £5 & £10 items which came to something like £50 or £60 were bundled into a couple of smaller orders (at least one of them over £25 again) and postage was charged.

z

[edit] I got the person to go back through my earlier orders and I got postage back for another order in June.

This issue doesn't seem to have been resolved yet - who is to say how many Irish consumers have been ripped off by this in recent weeks?

zagmund · 01-10-2015 09:14AM

whiterebel wrote: »

Tried to purchase from Amazon for the firs time in a while yesterday, and the same problem with a 2 part delivery, free on one, charges on the other, despite being sold and fulfilled by Amazon. Their loss, I went somewhere else for it.

Err, it's actually your loss. You could have paid £x to Amazon (if they lived up to their deal) but you paid £x+y to another company. Nothing bad happened to Amazon other than not getting one sale in a million.

z

ct5amr2ig1nfhp · 01-10-2015 12:52PM

I'll just add this again. Lads if you're seeing the issue, let Amazon know! Twitter is probably the easiest avenue @AmazonHelp and tell them to get their finger out and stop screwing Irish Customers.

You can contact amazon via twitter, email and chat:
Amazon Help Twitter page and Amazon Contact Us page.

I understand where zagmund is coming from- we're small fry to them, but if you take your business elsewhere, at least let them know why!

Amazon Free Delivery £20 Minimum per Department.

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