Cycle Superstore - sorry, I'll shop elsewhere in future

marty_crane · 24-07-2015 10:40PM

Wanderer78 wrote: »

are these guys getting too big for their boots? was there a couple of months ago for the first time checking out some bikes. very impressed with the shop and staff. very helpful but i did feel they were a little 'marketing friendly'. i wonder are the guys on the floor under a bit too much pressure? after checking out some bikes, i returned home to have a think. i left it be for a couple of weeks then i started getting calls from i assume their marketing department. i never answered and they never left a message. they attempted to call me a few times but i never answered. i dont like marketing calls. i am currently in the process of purchasing a bike from my lbs. im glad i did so. more friendly service and i just wanted to support my lbs. i was very impressed with the staff at cyclesuperstore but not impressed with their 'marketing skills'. im just wondering are their over heads a bit too much and are their staff members under too much pressure? im getting a feeling theyre getting a litte too big and employing anybody and probably paying them crap money.

Maybe they just wanted to give you a bag of capital letters on special offer?

Wanderer78 · 24-07-2015 11:03PM

marty_crane wrote: »

Maybe they just wanted to give you a bag of capital letters on special offer?

hahaha legend. should go on tour with that one

marty_crane · 24-07-2015 11:36PM

Wanderer78 wrote: »

hahaha legend. should go on tour with that one

In fairness, your reply made me laugh. And, yes, I did detect the sarcasm.

Have a Thanks on me

rubadub · 25-07-2015 01:15AM

Wanderer78 wrote: »

more or less abandoned phones long time ago. tis geat. very peaceful

Then don't bother with CSS as they do not reply to emails! I sent numerous emails to them, with no reply, they probably lost out on a fair bit of potential business because of it too about B2W schemes, no skin off my nose. I sent repeat emails with fewer questions, straight to the point, not one you would say "I'll read that monster later". This was about a €3K+ bike, not a puncture repair kit.

johnk123 wrote: »

Just pick up the phone and give them a buzz. There's always someone on the till who should normally answer.

I did ring, and they rang me. I hate not having a paper trail of proof that texts or emails leave, REALLY hate it and highly value it. I also like to have time to think about things and research rather than be expected to give confirmation in seconds.

In one last email attempt I had all the prices and agreed discounts worked out and emailed to them to confirm. It was just a 1 liner email -no response. When I got there they had a different discount applied, lower than agreed of course, but I did get the agreed one, but I had to spot it, some might not have.

I was tipped off about this reneging on discount promises by another guy, if its a honest mistake fair enough, I wonder how many people they give too much discount to though...

macadam · 25-07-2015 01:27PM

Always found them OK in there. Rumoured that Chainreactions are opening 3 stores in the Republic..

johnk123 · 27-07-2015 09:20AM

Heard this very indirectly myself via someone who knows someone working in their HQ.... Would be interesting to see how they would get on, and where they would open....

macadam · 27-07-2015 11:22PM

johnk123 wrote: »

Heard this very indirectly myself via someone who knows someone working in their HQ.... Would be interesting to see how they would get on, and where they would open....

Dublin and Cork, and either Limerick or Galway is what I heard. Doubt they will open 3 though, would be a brave move.

Cycle Superstore - sorry, I'll shop elsewhere in future

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