Nexus 5

Triangla · 03-03-2015 03:42PM

The lips wrote: »

My Nexus 5 has developed a weird problem over the last few days.

When in a call the screen stays completely blank when I flip it down to input a number or hang up, even hitting the power button does nothing.

Yesterday I had to leave the phone alone while the battery died, all the while the AIB computer voice was chirping away.

Pulling the battery does not seem to be an easy option on this phone unfortunately.

Is this a simple fix or one for meteor to investigate?

Hold the power button and volume down button for 30seconds to reset.

I do this when mines crashes, which is a lot more regularly lately.

BonnieSituation · 03-03-2015 07:16PM

Who was it here that sent their phone back to Google?

I'm getting a pain in my ****** with the battery life.

Triangla · 03-03-2015 07:37PM

BonnieSituation wrote: »

Who was it here that sent their phone back to Google?

I'm getting a pain in my ****** with the battery life.

Not me but I emailed them and got a call back, rep sent me an email with power saving tips saying to revert after a week.

My battery is still rubbish so will be emailing them at the end of the week to return.

They want to eliminate software issues before checking the hardware it seems.

I'm off to apple next regardless, I am actually afraid to use my phone at all as the battery life is so bad. What's the point in having a nexus I'd you can't use it?

BonnieSituation · 03-03-2015 07:46PM

That's exactly my problem. 2 charges a day is unacceptable and even then I'm barely able to get home without it in the red. I have been troughly underwhelmed by my ownership of the Nexus 5. I thought I could suck it up that it had no FM Radio... but no more. Imagine how bad the battery life would be if I used it on 4G?

emo72 · 03-03-2015 07:54PM

BonnieSituation wrote: »

Who was it here that sent their phone back to Google?

I'm getting a pain in my ****** with the battery life.

I did. Just email them and request a callback. I was a few months out of warranty.

BonnieSituation · 03-03-2015 08:06PM

emo72 wrote: »

I did. Just email them and request a callback. I was a few months out of warranty.

Where did you email them from?

emo72 · 03-03-2015 08:14PM

BonnieSituation wrote: »

Where did you email them from?

I went to the Google play devices store and went into support and sent it from there.

BonnieSituation · 03-03-2015 08:16PM

emo72 wrote: »

I went to the Google play devices store and went into support and sent it from there.

Sound.

XxMCRxBabyxX · 03-03-2015 08:20PM

BonnieSituation wrote: »

Sound.

Can you let us know how it goes? If these battery issues continue I might do the same!

Would it be a problem that I bought my phone on Amazon?

BonnieSituation · 03-03-2015 08:22PM

Yeah, Google won't deal with you. Your issue would be with Amazon in that case as they are the retailer.

XxMCRxBabyxX · 03-03-2015 08:24PM

BonnieSituation wrote: »

Yeah, Google won't deal with you. Your issue would be with Amazon in that case as they are the retailer.

Damn. It was Amazon.es too to make it more complicated.

cfeeneyinterior · 03-03-2015 08:25PM

Getting sick.of mine too. What will google do, send a replacement or refund?

BonnieSituation · 03-03-2015 08:26PM

We'll see. They're closed now.

emo72 · 03-03-2015 09:13PM

cfeeneyinterior wrote: »

Getting sick.of mine too. What will google do, send a replacement or refund?

They sent me a refurb. Which was fine. Then I sent back the damaged one. They put a hold for the amount on your credit card until they receive the damaged one. They also give you a prepaid envelope to return it in. Which caused issues for me because it could only be used in the UK. So I had to swallow the return costs. Which I was only too glad to do considering I got a new phone, after 14 months. I bought from UK play store.

dastardly00 · 03-03-2015 10:08PM

I think I might have an idea as to why the battery use on my Nexus 5 has been absolutely brutal for the last couple of weeks.

If I go to 'Battery' in settings, it shows that Wi-Fi is ALWAYS on, even when I have it manually turned off. And even when I have "scanning always available" turned off in the 'advanced Wi-Fi' menu.

I'm thinking that it might be some app that I have that is causing the Wi-Fi to be constantly on even though I have it manually turned off.

It might be worth for the rest of ye to have a look at the battery use to see if Wi-Fi is always on.

I'm running stock Android 5.0.1.

murfilein · 04-03-2015 08:55AM

BonnieSituation wrote: »

Yeah, Google won't deal with you. Your issue would be with Amazon in that case as they are the retailer.

i'm not sure how it is in ireland. but in my home country, there are 2 type of defects.

one is the defect that was already there when the product was shipped. in this case, the dealer you bought the product from is responsible.

the other is the defect that appears after shipping through normal usage. thats what the manufacturer has to deal with if its within the warranty period.

@BonnieSituation: was this problem always there with the phone or did it appear after some time?

either way, i would still contact google first. if they tell you to go to amazon, then ok.

matrim · 04-03-2015 10:19AM

I'm starting to get alot of problems with the USB cable not being detected or the slightest touch causing it to disconnect and stop charging.

Has anyone else had similar issues?

gerryk · 04-03-2015 10:31AM

matrim wrote: »

I'm starting to get alot of problems with the USB cable not being detected or the slightest touch causing it to disconnect and stop charging.

Has anyone else had similar issues?

This is apparently a known issue, and Google/LG will sort it under warranty.

murfilein · 04-03-2015 10:40AM

matrim wrote: »

I'm starting to get alot of problems with the USB cable not being detected or the slightest touch causing it to disconnect and stop charging.

Has anyone else had similar issues?

i never heard of this at all. i dont have this issue. but then again, i'm using the nexus-cable for my ps4 controller and the ps4-cable for my nexus... but no issues so far on my dualshock 4 with the nexus cable.

Dr.Winston O'Boogie · 04-03-2015 10:57AM

Where can you get a Nexus 5? Meteor/Carphone Warehouse don't seem to do them.

murfilein · 04-03-2015 11:01AM

Dr.Winston O'Boogie wrote: »

Where can you get a Nexus 5? Meteor/Carphone Warehouse don't seem to do them.

check google play, they still have it listed online and i think they actually had them again a couple of weeks ago. currently out of stock, but maybe they'll be back again

matrim · 04-03-2015 11:06AM

gerryk wrote: »

This is apparently a known issue, and Google/LG will sort it under warranty.

Cool, so if I got it from google play Ireland, just contact them?

Would it matter if I had previously gotten my screen replaced?

JohnK · 11-03-2015 07:33PM

Anyone else having trouble where the screen freezes but keeps processing things in the background? Its doing my ****ing head in at the moment.

projectgtr · 11-03-2015 09:13PM

Good news my Nexus 5 feels back to KitKat butteryness after the update to 5.1, all good here hope it stays this way

BonnieSituation · 11-03-2015 09:24PM

Well for some. I pray I get this soon.

youngblood · 11-03-2015 10:09PM

Anyone else wishing they had a Oneplus one for the battery life alone?
Any nexus 5 to oneplus one converts here??

BonnieSituation · 11-03-2015 10:16PM

Yup. I regret my purchase everyday this last 3 months.

projectgtr · 11-03-2015 10:33PM

Guess im the only one still in love with my Nexus

, have mine since launch and ive been due my upgrade since before Christmas but i go in store to try new phones and none appeal to me mine still feels fast, runs everything i want, battery lasts me a day no problems and even though ive the oldest phone in my job im running the latest software and smoothly. No need to move on just yet. Device support means a lot to me i just wont get what i get with any other device currently.

MiskyBoyy · 11-03-2015 10:35PM

projectgtr wrote: »

Guess im the only one still in love with my Nexus

I still absolutely love mine too.

Even paying €140 to get the ****ing screen repaired on it this week! lol

projectgtr · 11-03-2015 10:36PM

BonnieSituation wrote: »

Well for some. I pray I get this soon.

why pray? just flash it, will take a couple min

Nexus 5

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