An Post failing to deliver Amazon items

14-11-2014 10:25PM #1

Had a few orders due last week and was most surprised that nothing turned up. Amazon deliveries are usually regular as clockwork. Imagine my surprise when I got an email from Amazon tonight saying "return received" and that my refund is being processed!!

Bloody hell I don't know what An Post have been up to. What worries me is that there was other stuff from China (AliExpress, eBay) due. I'm guessing maybe something happened a transit van or there was some sort of accident especially with the weather?

Not quite sure what's up but I'll be experiencing the pleasure of AP's customer service phoneline on Monday. But they'll probably be clueless as usual. Fcuking An Post. :mad:

Spocker · 14-11-2014 11:35PM

Likely damaged in transit I would think, and may not necessarily be An Posts fault.

Even though Amazon may mark an item as dispatched by An Post, what they really mean is "it's coming from one of our distribution centres somewhere in Europe and we'll give it to An Post for local delivery when it gets to Ireland". The damage may have happened somewhere in Amazons distribution network

15-11-2014 12:04AM

Tis possible I suppose. Since I'm completely in the dark all sorts of fears are running through my mind. I have no grudge against AP though as the brother gets up at 4am all the time to present people with their bills!

gipi · 15-11-2014 12:12AM

Did your order include anything that can't be transmitted through the post? I ordered some nail polishes online earlier this year, never arrived , I queried it and found it had been returned to sender.

Turned out it couldn't be posted internationally.

15-11-2014 12:36AM

Three Stanley screwdrivers and an Xperia Play dock.

power101 · 15-11-2014 12:41AM

Funny you say that. I was expecting an amazon delivery on Thursday. It has at most been a day late, usually though it's on the button. It hasn't arrived though. I wonder if its related...

Spocker · 15-11-2014 08:48AM

I had an Amazon order dispatched on 6th Nov, via An Post to be delivered by Wed 12th, but it only arrived yesterday, the 14th. I had used the Super Saver Delivery option, so I know there may be the occasional delays

mgbgt1978 · 15-11-2014 02:45PM

As somebody already mentioned Amazon don't despatch anything here in Ireland. Even though they will give you an An Post Tracking Number this is generated at their distribution centre (usually the UK).
They obviously have the facility to generate (and print) An Post lables, and then send the stuff over here in large consignments which are then put through the postal system.
Unless the AP Track & Trace system shows a scan for the item it is still probably somewhere en route from a distribution centre.
I'd guess An Post get a lot of flak from people over stuff that never even entered the Country, just because Amazon send a mail stating that an item will be delivered by AP.

mgbgt1978 · 15-11-2014 02:48PM

gipi wrote: »

Did your order include anything that can't be transmitted through the post? I ordered some nail polishes online earlier this year, never arrived , I queried it and found it had been returned to sender.

Turned out it couldn't be posted internationally.

Huge list of stuff that An Post won't post/receive internationally;
http://www.anpost.ie/AnPost/MainContent/Personal+Customers/Sending+Mail/Speed/Prohibited+items.htm

....you can't even send Radioactive Waste now :eek:

Pixelbastardo · 17-11-2014 01:21PM

I was just googling An post delays and seen this thread. Waiting on something myself, got a dispatch email last tuesday and still nothing. Not from amazon though, an item from Simplygames.. i've ordered from them 3 other times in the last 2 months and always arrives 3 working days after dispatch.. tomorrow it'll be a full week from the date of dispatch for an item from UK to Ireland, that isnt normal, is it ?.

genie · 17-11-2014 02:52PM

I'm waiting on three DVDs from Wow HD. The first was dispatched on November 1st and usually DVDs from them take about a week to reach me. As per the dispatch email, I emailed their customer service after 15 days only to be told to contact them again if it hadn't arrived after 21 days. :rolleyes:

Pixelbastardo · 17-11-2014 03:01PM

I use WOWHD alot, and 2 weeks minimum (up to a month) is what im used to with them.. their cheap, but slow as christmas.

delahuntv · 17-11-2014 04:46PM

mgbgt1978 wrote: »

Huge list of stuff that An Post won't post/receive internationally;
http://www.anpost.ie/AnPost/MainContent/Personal+Customers/Sending+Mail/Speed/Prohibited+items.htm

....you can't even send Radioactive Waste now :eek:

Amazon send trucks to An Post main sorting office at Oak Road in Clondalkin - everything is prepacked and pre labelled and even sorted into districts. This keeps costs down and also means the items restricted because most international post goes airmail don;t have the same restriction when fulfilled by amazon.

Pixelbastardo wrote: »

I was just googling An post delays and seen this thread. Waiting on something myself, got a dispatch email last tuesday and still nothing. Not from amazon though, an item from Simplygames.. i've ordered from them 3 other times in the last 2 months and always arrives 3 working days after dispatch.. tomorrow it'll be a full week from the date of dispatch for an item from UK to Ireland, that isnt normal, is it ?.

You'll find the delays nearly always on the side where it is sent. Once it arrives in the main anpost depot, it just needs to be routed to the local delivery office and delivered.

Find out what country the item has been sent from and key in that country's postal system - UK delays are dreadful

Pixelbastardo · 17-11-2014 09:19PM

Not sure where simplygames ships from(just assuming its the UK), on the back of Alien Isolation case i got from them was french writing though, but the other games have all had english writing/descriptions on the back of the case.. idk, its within EU anyway.. nothing to do but wait and see i guess.

Pixelbastardo · 18-11-2014 02:14PM

Still waiting, but have being reading on google about some unofficial strike with royal mail lately.. anyone here about this ?

18-11-2014 02:16PM

I got mine this morning thankfully!! My brother works for AP and he said a massive cage of Amazon parcels came in this morning and it was late coming in.

TrustedApple · 19-11-2014 02:02PM

Waiting on 3 items now from amazon over the past 2 weeks have no idea where my stuff is

. Also in the same letter box i am also waiting on something i bought from adverts ......

So 4 items lost in 2 weeks .... posting to my college home

But i have got 2 other orders back home no problem from Amazon

genie · 19-11-2014 02:07PM

Still waiting for my DVDs as well.

TrustedApple · 19-11-2014 02:08PM

Like i am giving it one more day myself and if notting is there in my post box i am going to have a look at the CCTV to be sure someone hasn't be taking my post

_Whimsical_ · 19-11-2014 02:16PM

OP the same thing happened to me a few weeks ago and it happened twice. I bought an actifry as a gift but it never arrived and I got an email saying it had been undeliverable. I got onto amazon and they resent the item and sure enough a week later I got another email telling me I was refunded as the item was undeliverable. I got onto An Post to trace the package routes because as I've been ill I was home all the time when the deliveries should've come. The An Post guy checked the route it took and told me that neither parcel had ever arrived in Ireland. He said amazon are putting "received by carrier an post" on their track and trace before items turn up in Ireland at all sometimes. He gave me a ref number to pass onto amazon which I did but I never heard back from them.

A few wks later I got my credit card statement and found that while I got a refund for the actifry both times, 14 euro was deducted for the return on each occasion from my credit card. Watch out for that on your statement just in case. They refunded it for me after I followed it up.

Pixelbastardo · 19-11-2014 05:15PM

Still waiting for them items aswell. This might be the reason for some of the delays.

"UK postal workers take unofficial strike action"
http://www.wsws.org/en/articles/2014/11/10/roya-n10.html

TrustedApple · 20-11-2014 05:59PM

Another day another none show up of my parcels.

But magically my other orders from amazon showed up at my other address.

I have to work out where the hell my post is !!!

kerry4sam · 21-11-2014 09:36AM

Pixelbastardo wrote: »

Still waiting for them items aswell. This might be the reason for some of the delays.

"UK postal workers take unofficial strike action"
http://www.wsws.org/en/articles/2014/11/10/roya-n10.html

Patience. Thanks for the linkie above re: UK strike action.

Purchased a few books on the 8th. One arrived early the following week; only today did another arrive - all within the time allotted to them. If not received today, then maybe very early of next week

They've never arrived this late after an order, so I am putting the delay down to the Strike disruption so I am & not Amazon.

More books for me,
Running outta space for them all tbh!
kerry4sam

genie · 24-11-2014 06:12PM

All three of my DVDs arrived this morning, 24 days after the first was dispatched.

dohouch · 24-11-2014 06:38PM

Been having problems as well.

Ordered 1 November due date 10 Nov arrived 17th,

2nd order placed 9 Nov due on 17th , received email Friday 21 Nov that order was undeliverable.

Spoke with Asian gentleman in Edinburgh on phone today. No explanation available to him as to why this occurred.

All An Post deliveries same address for last 8 years

positron · 21-12-2014 12:41PM

An Post must be under pressure because I was expecting an Amazon delivery on Friday to Drogheda and An Post has sent it to Dundalk!! And the tracking has been like this since Friday morning (even though An Post was operating Saturday 20th).

19 December 2014, 5:12 am, DUNDALK Possible delay in delivery due to arrival at incorrect carrier facility
18 December 2014, 11:12 am, DUBLIN PARCEL CENTRE Parcel received by carrier
17 December 2014, 5:04 pm, Ridgmont Bedfordshire UK Parcel has been handed over to the carrier and is in transit

n Transit : Delayed
The delivery of your parcel has been delayed because of a problem encountered by the carrier (Updated 0 minute(s) ago)
Original expected delivery date: Monday, 22 December 2014

delahuntv · 21-12-2014 11:48PM

positron wrote: »

An Post must be under pressure because I was expecting an Amazon delivery on Friday to Drogheda and An Post has sent it to Dundalk!! And the tracking has been like this since Friday morning (even though An Post was operating Saturday 20th).

An post deliver over 6 MILLION items of post every DAY!!! Now and again the odd parcel will be delayed ir mis directed.

We send about 1000 parcels s month via an post - 3 yesrs lster and ZERO complaints.

positron · 22-12-2014 12:09AM

Thanks for that, Mr An Post spokesperson!

I wasn't having a go at An Post - merely mentioning that such a thing happened. And how does sending 1000 parcels relate to my experience of waiting for delivery? For all I know you could be sending out ads and junk offers that no one was expecting or appreciates. Okay, I am joking of course. I haven't had any major issues with An Post over the years myself - except for their awful tracking website that doesn't usually show anything until after the item is delivered. It's just that I was hoping to something for this weekend, and An Post has thrown a spanner in the works, that's all.

Easy Rider · 23-12-2014 10:38AM

I had a dispatch date of 11th December from Amazon, estimated delivery date 17th, still waiting for Christmas presents to arrive. Usually get Amazon stuff within 5 days no going on 12 days :-(

_Whimsical_ · 23-12-2014 03:02PM

Another undeliverable package for me today, again my postman says that he's delivered everything he's got to my address.
Typically this one contained a very important Christmas present ordered on dec 1st! I cant get it in the shops here either.

Davy · 23-12-2014 06:56PM

_Whimsical_ wrote: »

Another undeliverable package for me today, again my postman says that he's delivered everything he's got to my address.
Typically this one contained a very important Christmas present ordered on dec 1st! I cant get it in the shops here either.

When was it dispatched?

I just checked an order sent with supersaver. I ordered the 6th, dispatched the 7th, and delivered the 11th.

Only time something takes longer for me is when it is sent using i-parcel.

An Post failing to deliver Amazon items

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