Advertisement
Help Keep Boards Alive. Support us by going ad free today. See here: https://subscriptions.boards.ie/.
https://www.boards.ie/group/1878-subscribers-forum

Private Group for paid up members of Boards.ie. Join the club.
Hi all, please see this major site announcement: https://www.boards.ie/discussion/2058427594/boards-ie-2026

Vodafone Fibre - correct profile?

  • 16-12-2014 06:17PM
    #1
    notahappycamper
    Registered Users, Registered Users 2 Posts: 2,173 ✭✭✭


    Hi,

    I just got upgraded to Fibre today and my line stats are as attached.

    I'm about 300 metrs from the cab and thought I should be getting 80-90MB download?

    What do you think?


«1

Comments

  • #2
    Vico1612
    Registered Users, Registered Users 2 Posts: 932 ✭✭✭Vico1612


    Your downstream CRC rate is high and your SNR is low .
    I'd give them a call to check if there's an issue with your line ...

    As an example, I'm 250m away , here are my stats
    DSL up time 4 Days 10:09:31

    Line Status
    Help
    Line standard VDSL2
    Channel type
    None
    Downstream line rate (kbit/s) 102396
    Upstream line rate (kbit/s) 20478
    Downstream SNR (dB) 14.3
    Upstream SNR (dB) 12.2
    Downstream line attenuation (dB) 6.1
    Upstream line attenuation (dB) 1.6
    Downstream output power (dBmV) 13.6
    Upstream output power (dBmV) -18.5
    Downstream CRC 0
    Upstream CRC 0


  • #3
    ED E
    Registered Users, Registered Users 2 Posts: 36,094 ✭✭✭✭ED E


    If you're actually within 400m thats a total botch job. Get straight onto support to have em back as you could be waiting a few days.


  • #4
    notahappycamper
    Registered Users, Registered Users 2 Posts: 2,173 ✭✭✭notahappycamper


    Will do. Is there a hidden menu on the router as I cant see the attainable amount?


  • #5
    ED E
    Registered Users, Registered Users 2 Posts: 36,094 ✭✭✭✭ED E


    If you're SNRs are that low then your attains and syncs will be pretty much identical. But there is a way to see em if you search this forum youll find instructions.


  • #6
    Vico1612
    Registered Users, Registered Users 2 Posts: 932 ✭✭✭Vico1612


    notahappycamper wrote: »
    Will do. Is there a hidden menu on the router as I cant see the attainable amount?

    Check my post and that thread
    http://www.boards.ie/vbulletin/showpost.php?p=89602895&postcount=206


  • Advertisement
  • #7
    notahappycamper
    Registered Users, Registered Users 2 Posts: 2,173 ✭✭✭notahappycamper


    ED E wrote: »
    If you're SNRs are that low then your attains and syncs will be pretty much identical. But there is a way to see em if you search this forum youll find instructions.

    Yeah the max is 28MB downstream. I don't get it as I am max 350 - 400 meters from the cab. Is it anything to do with channel type "none" or vectoring not enabled?


  • #8
    roast
    Registered Users, Registered Users 2 Posts: 2,320 ✭✭✭roast


    notahappycamper wrote: »
    Yeah the max is 28MB downstream. I don't get it as I am max 350 - 400 meters from the cab. Is it anything to do with channel type "none" or vectoring not enabled?

    That connection is in sh!te, you won't get accurate attainables until it's sorted.


  • #9
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    Is your modem plugged into the main socket with a short 1m flat cable? Eircom refer to the main socket as the NTU. You could have what Eircom call bridge taps, where extensions tee off before the main socket, this messes up the attenuation. It's very important the NTU is before the rest of the house is fed.


  • #10
    notahappycamper
    Registered Users, Registered Users 2 Posts: 2,173 ✭✭✭notahappycamper


    mass_debater wrote: »
    Is your modem plugged into the main socket with a short 1m flat cable? Eircom refer to the main socket as the NTU. You could have what Eircom call bridge taps, where extensions tee off before the main socket, this messes up the attenuation. It's very important the NTU is before the rest of the house is fed.

    This could be it. The cable is fed from and overhead pole that runs from the back of the house along the side and in the front to the hall. We have a SMS dialler for the alarm that it would go into first I think then in the sitting room where the main socket is. The SMS dialler is filtered if that would make a difference? I still don't get the huge drop in the SNR and the poor attenuation


  • #11
    ED E
    Registered Users, Registered Users 2 Posts: 36,094 ✭✭✭✭ED E


    They should have the modem fitted at where the drop first enters the premises and used the socket to filter the rest of the premises including the monitored alarm. By the sounds of it they havent. Its not a complex task, you really have to wonder some times...


  • Advertisement
  • #12
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    ED E wrote: »
    They should have the modem fitted at where the drop first enters the premises and used the socket to filter the rest of the premises including the monitored alarm. By the sounds of it they havent. Its not a complex task, you really have to wonder some times...

    Where possible, it's not always possible and depends on the house and the work the customer carried out on the house, dropwires get buried, covered in thick insulation, boxed in behind fixed units etc.


  • #13
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    notahappycamper wrote: »
    This could be it. The cable is fed from and overhead pole that runs from the back of the house along the side and in the front to the hall. We have a SMS dialler for the alarm that it would go into first I think then in the sitting room where the main socket is. The SMS dialler is filtered if that would make a difference? I still don't get the huge drop in the SNR and the poor attenuation

    Filter makes no difference, you should not have a tap or even a socket before the NTU. It may not even be fed this way, the main pair could be redirected to the NTU and backfed on another pair. Give your provider a buzz, they'll send someone round to check it out. Anything suggested here is pure speculation


  • #14
    mad muffin
    Registered Users, Registered Users 2 Posts: 8,034 ✭✭✭mad muffin


    I just got fibre enabled yesterday. When I ordered it they did a line check and told me the best I could get was 40/10 and that is what I am getting.

    I'm about 490 meters from the cab. According to my stats is this indeed the best I can expect?

    PspaDqk.png


  • #15
    ED E
    Registered Users, Registered Users 2 Posts: 36,094 ✭✭✭✭ED E


    SNRs are both very good, should go higher.


  • #16
    mad muffin
    Registered Users, Registered Users 2 Posts: 8,034 ✭✭✭mad muffin


    ED E wrote: »
    SNRs are both very good, should go higher.

    Thanks. Will see if they can up my speeds.


  • #17
    notahappycamper
    Registered Users, Registered Users 2 Posts: 2,173 ✭✭✭notahappycamper


    mass_debater wrote: »
    Is your modem plugged into the main socket with a short 1m flat cable? Eircom refer to the main socket as the NTU. You could have what Eircom call bridge taps, where extensions tee off before the main socket, this messes up the attenuation. It's very important the NTU is before the rest of the house is fed.

    Would a master filter at the point of entry of the cabke to my house solve the problem do you think? Who could install one and how much would it cost do you know?


  • #18
    Mc Love
    Registered Users, Registered Users 2 Posts: 14,015 ✭✭✭✭Mc Love


    I had an issue with my VF fibre connection recently in that it was dropping but eircom fixed it and now it doesnt seem as good as it used to have been in that it takes longer to download and the download speed doesnt seem to be as constant as it was before.

    Should I call them?

    Gasm2fu.png?1

    This is wired connection but on wireless its there or thereabouts. Before the issue, wired and wireless were at a constant 11.56mb/s all the time.

    Currently downloading a file 358mb and its taking 30 min plus, used to only take 6/7 mins
    3996481188.png


  • #19
    notahappycamper
    Registered Users, Registered Users 2 Posts: 2,173 ✭✭✭notahappycamper


    notahappycamper wrote: »
    Would a master filter at the point of entry of the cabke to my house solve the problem do you think? Who could install one and how much would it cost do you know?

    Any ideas?


  • #20
    Nonoperational
    Registered Users, Registered Users 2 Posts: 7,401 ✭✭✭Nonoperational


    Mc Love wrote: »
    I had an issue with my VF fibre connection recently in that it was dropping but eircom fixed it and now it doesnt seem as good as it used to have been in that it takes longer to download and the download speed doesnt seem to be as constant as it was before.

    Should I call them?

    Gasm2fu.png?1

    This is wired connection but on wireless its there or thereabouts. Before the issue, wired and wireless were at a constant 11.56mb/s all the time.

    Currently downloading a file 358mb and its taking 30 min plus, used to only take 6/7 mins
    3996481188.png

    You could go significantly higher here. Phone them.


  • #21
    Mc Love
    Registered Users, Registered Users 2 Posts: 14,015 ✭✭✭✭Mc Love


    Is that based on the SNR data? Because of the cabling routing I am good bit away from the cab.


  • Advertisement
  • #22
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    notahappycamper wrote: »
    Would a master filter at the point of entry of the cabke to my house solve the problem do you think? Who could install one and how much would it cost do you know?

    Maybe, kick up a fuss and get your provider to send an engineer


  • #23
    Nonoperational
    Registered Users, Registered Users 2 Posts: 7,401 ✭✭✭Nonoperational


    Mc Love wrote: »
    Is that based on the SNR data? Because of the cabling routing I am good bit away from the cab.

    Yep. Vodafone aim for a downstream SNR of 10. So you can definitely get higher speeds. To be honest 10 is even conservative, but they seem to insist on it. I was going along fine at 6 for ages.


  • #24
    Mc Love
    Registered Users, Registered Users 2 Posts: 14,015 ✭✭✭✭Mc Love


    Wow - didnt know that so I could possibly double the download speed, man that would be savage! Bet if I called them, they wouldnt have a clue about what I was asking them though.


  • #25
    notahappycamper
    Registered Users, Registered Users 2 Posts: 2,173 ✭✭✭notahappycamper


    Mc Love wrote: »
    I had an issue with my VF fibre connection recently in that it was dropping but eircom fixed it and now it doesnt seem as good as it used to have been in that it takes longer to download and the download speed doesnt seem to be as constant as it was before.

    Should I call them?

    Gasm2fu.png?1


    This is wired connection but on wireless its there or thereabouts. Before the issue, wired and wireless were at a constant 11.56mb/s all the time.

    Currently downloading a file 358mb and its taking 30 min plus, used to only take 6/7 mins
    3996481188.png

    There are also a lot of errors. Could be noise or a fault on the line. Ring and get a line test


  • #26
    notahappycamper
    Registered Users, Registered Users 2 Posts: 2,173 ✭✭✭notahappycamper


    mass_debater wrote: »
    Filter makes no difference, you should not have a tap or even a socket before the NTU. It may not even be fed this way, the main pair could be redirected to the NTU and backfed on another pair. Give your provider a buzz, they'll send someone round to check it out. Anything suggested here is pure speculation

    Vodafone are sending a KN Networks person out tomorrow so hopefully they will oblige me and do what you have stated above as I feel that is the problem with my line.


  • #27
    notahappycamper
    Registered Users, Registered Users 2 Posts: 2,173 ✭✭✭notahappycamper


    I did a line test with Vodafone and they got me to disconnect everything in turn - I didn't/wouldn't be comfortable disconnecting the alarm DSL filter - it send a txt message/it's not monitored to a remote station and the stats didn't improve only the modem did slightly.

    I think what may be attributing to the high capacitance is that the phone line comes into the hall and appears to be split off in other directions. The modem is in the TV room. There is a phone socket in the kitchen that is in use and 2 other sockets - 1 up stairs and one in the dining room.

    Even though there is nothing connected to 2 of the sockets I believe it may be a factor in the high attenuation? Maybe if a master filter was installed in that box in the hall (where the alarm filter is) that gave clear run to where the modem is that may improve the attenuation?

    Is there anything I should ask the KN technician to do today that you think will fix the issue?

    The line stats from my modem are terrible and internal wiring appears to be the factor:

    Downstream line rate (kbit/s): 25443
    Upstream line rate (kbit/s): 8191
    Downstream SNR (dB): 6.1
    Upstream SNR (dB): 7.5
    Downstream line attenuation (dB): 19.5
    Upstream line attenuation (dB): 7.2
    Downstream output power (dBmV): 11.8
    Upstream output power (dBmV): 7.8
    Downstream CRC: 358
    Upstream CRC: 5
    Downstream FEC: 464347
    Upstream FEC: 13979


  • #28
    ED E
    Registered Users, Registered Users 2 Posts: 36,094 ✭✭✭✭ED E


    They should know what to do.

    They'll have a DSL meter with them, if they connect it to the drop wire where it enters the premises while disconnecting all the internals they should see great line rates. If they do, then they can fit the new NTU (socket) and be done with. If they still see poor rates though its an issue further up the line and they need to go and do their job.


  • #29
    notahappycamper
    Registered Users, Registered Users 2 Posts: 2,173 ✭✭✭notahappycamper


    ED E wrote: »
    They should know what to do.

    They'll have a DSL meter with them, if they connect it to the drop wire where it enters the premises while disconnecting all the internals they should see great line rates. If they do, then they can fit the new NTU (socket) and be done with. If they still see poor rates though its an issue further up the line and they need to go and do their job.

    Thanks. So if it's still poor its an issue somewhere between the cab and my house? Our lines are overhead as opposed to underground and there was a fault on the dropline sometime ago - water got into the box. But Vodafone think the line is fine and its the house that's the issue. We'll see what happens.

    Also, I wonder is vectoring enabled on the cab yet - it only went live on the 10th?


  • #30
    ED E
    Registered Users, Registered Users 2 Posts: 36,094 ✭✭✭✭ED E


    Word was all cabs are vectored now bar the ones that need NLV, which is only when two cabs are placed right beside each other.


  • Advertisement
  • #31
    notahappycamper
    Registered Users, Registered Users 2 Posts: 2,173 ✭✭✭notahappycamper


    mass_debater wrote: »
    Filter makes no difference, you should not have a tap or even a socket before the NTU. It may not even be fed this way, the main pair could be redirected to the NTU and backfed on another pair. Give your provider a buzz, they'll send someone round to check it out. Anything suggested here is pure speculation

    See line stats attachment. So the KN Networks technician came out. He used his DSL meter at the NTU in the sitting room. It looks like the line is back fed as the alarm (HKC) showed a line fault i.e. it wasn't connected and the stats were low again.

    He wasn't that helpful - he tested the cab and said it's only sending 30 mb to the house but that is the profile that is set. I asked him was there an issue with the wiring in the house or what he thought was causing the problem - he basically bounced it back to Vodafone.

    I don't know what the issue is - the cables he said were CAT5 in the house. I rang Vodafone and they did a line test again and there is an error but it seems to be small - the line is "green minor" the agent said. Just from speaking to them there is a total sense of apathy any time I ring - they just don't care.

    They are sending another technician out - looks like this will be a Eircom technician.

    I just want to know what the issue is as I am only max 350-400 metres from the cabinet.

    Is there any independent technician that would be able to help me as at this stage I am just being fobbed off?


Advertisement
Advertisement