Vodafone Fibre - correct profile?

notahappycamper

Hi,

I just got upgraded to Fibre today and my line stats are as attached.

I'm about 300 metrs from the cab and thought I should be getting 80-90MB download?

What do you think?

Vico1612

Your downstream CRC rate is high and your SNR is low .
I'd give them a call to check if there's an issue with your line ...

As an example, I'm 250m away , here are my stats
DSL up time 4 Days 10:09:31

Line Status
Help
Line standard VDSL2
Channel type
None
Downstream line rate (kbit/s) 102396
Upstream line rate (kbit/s) 20478
Downstream SNR (dB) 14.3
Upstream SNR (dB) 12.2
Downstream line attenuation (dB) 6.1
Upstream line attenuation (dB) 1.6
Downstream output power (dBmV) 13.6
Upstream output power (dBmV) -18.5
Downstream CRC 0
Upstream CRC 0

ED E

If you're actually within 400m thats a total botch job. Get straight onto support to have em back as you could be waiting a few days.

notahappycamper

Will do. Is there a hidden menu on the router as I cant see the attainable amount?

ED E

If you're SNRs are that low then your attains and syncs will be pretty much identical. But there is a way to see em if you search this forum youll find instructions.

Vico1612

notahappycamper wrote: »

Will do. Is there a hidden menu on the router as I cant see the attainable amount?

Check my post and that thread
http://www.boards.ie/vbulletin/showpost.php?p=89602895&postcount=206

notahappycamper

ED E wrote: »

If you're SNRs are that low then your attains and syncs will be pretty much identical. But there is a way to see em if you search this forum youll find instructions.

Yeah the max is 28MB downstream. I don't get it as I am max 350 - 400 meters from the cab. Is it anything to do with channel type "none" or vectoring not enabled?

roast

notahappycamper wrote: »

Yeah the max is 28MB downstream. I don't get it as I am max 350 - 400 meters from the cab. Is it anything to do with channel type "none" or vectoring not enabled?

That connection is in sh!te, you won't get accurate attainables until it's sorted.

mass_debater

Is your modem plugged into the main socket with a short 1m flat cable? Eircom refer to the main socket as the NTU. You could have what Eircom call bridge taps, where extensions tee off before the main socket, this messes up the attenuation. It's very important the NTU is before the rest of the house is fed.

notahappycamper

mass_debater wrote: »

Is your modem plugged into the main socket with a short 1m flat cable? Eircom refer to the main socket as the NTU. You could have what Eircom call bridge taps, where extensions tee off before the main socket, this messes up the attenuation. It's very important the NTU is before the rest of the house is fed.

This could be it. The cable is fed from and overhead pole that runs from the back of the house along the side and in the front to the hall. We have a SMS dialler for the alarm that it would go into first I think then in the sitting room where the main socket is. The SMS dialler is filtered if that would make a difference? I still don't get the huge drop in the SNR and the poor attenuation

ED E

They should have the modem fitted at where the drop first enters the premises and used the socket to filter the rest of the premises including the monitored alarm. By the sounds of it they havent. Its not a complex task, you really have to wonder some times...

mass_debater

ED E wrote: »

They should have the modem fitted at where the drop first enters the premises and used the socket to filter the rest of the premises including the monitored alarm. By the sounds of it they havent. Its not a complex task, you really have to wonder some times...

Where possible, it's not always possible and depends on the house and the work the customer carried out on the house, dropwires get buried, covered in thick insulation, boxed in behind fixed units etc.

mass_debater

notahappycamper wrote: »

This could be it. The cable is fed from and overhead pole that runs from the back of the house along the side and in the front to the hall. We have a SMS dialler for the alarm that it would go into first I think then in the sitting room where the main socket is. The SMS dialler is filtered if that would make a difference? I still don't get the huge drop in the SNR and the poor attenuation

Filter makes no difference, you should not have a tap or even a socket before the NTU. It may not even be fed this way, the main pair could be redirected to the NTU and backfed on another pair. Give your provider a buzz, they'll send someone round to check it out. Anything suggested here is pure speculation

mad muffin

I just got fibre enabled yesterday. When I ordered it they did a line check and told me the best I could get was 40/10 and that is what I am getting.

I'm about 490 meters from the cab. According to my stats is this indeed the best I can expect?

ED E

SNRs are both very good, should go higher.

mad muffin

ED E wrote: »

SNRs are both very good, should go higher.

Thanks. Will see if they can up my speeds.

notahappycamper

mass_debater wrote: »

Is your modem plugged into the main socket with a short 1m flat cable? Eircom refer to the main socket as the NTU. You could have what Eircom call bridge taps, where extensions tee off before the main socket, this messes up the attenuation. It's very important the NTU is before the rest of the house is fed.

Would a master filter at the point of entry of the cabke to my house solve the problem do you think? Who could install one and how much would it cost do you know?

Mc Love

I had an issue with my VF fibre connection recently in that it was dropping but eircom fixed it and now it doesnt seem as good as it used to have been in that it takes longer to download and the download speed doesnt seem to be as constant as it was before.

Should I call them?



This is wired connection but on wireless its there or thereabouts. Before the issue, wired and wireless were at a constant 11.56mb/s all the time.

Currently downloading a file 358mb and its taking 30 min plus, used to only take 6/7 mins

notahappycamper

notahappycamper wrote: »

Would a master filter at the point of entry of the cabke to my house solve the problem do you think? Who could install one and how much would it cost do you know?

Any ideas?

Nonoperational

Mc Love wrote: »

I had an issue with my VF fibre connection recently in that it was dropping but eircom fixed it and now it doesnt seem as good as it used to have been in that it takes longer to download and the download speed doesnt seem to be as constant as it was before.

Should I call them?



This is wired connection but on wireless its there or thereabouts. Before the issue, wired and wireless were at a constant 11.56mb/s all the time.

Currently downloading a file 358mb and its taking 30 min plus, used to only take 6/7 mins

You could go significantly higher here. Phone them.

Mc Love

Is that based on the SNR data? Because of the cabling routing I am good bit away from the cab.

mass_debater

notahappycamper wrote: »

Would a master filter at the point of entry of the cabke to my house solve the problem do you think? Who could install one and how much would it cost do you know?

Maybe, kick up a fuss and get your provider to send an engineer

Nonoperational

Mc Love wrote: »

Is that based on the SNR data? Because of the cabling routing I am good bit away from the cab.

Yep. Vodafone aim for a downstream SNR of 10. So you can definitely get higher speeds. To be honest 10 is even conservative, but they seem to insist on it. I was going along fine at 6 for ages.

Mc Love

Wow - didnt know that so I could possibly double the download speed, man that would be savage! Bet if I called them, they wouldnt have a clue about what I was asking them though.

notahappycamper

Mc Love wrote: »

I had an issue with my VF fibre connection recently in that it was dropping but eircom fixed it and now it doesnt seem as good as it used to have been in that it takes longer to download and the download speed doesnt seem to be as constant as it was before.

Should I call them?




This is wired connection but on wireless its there or thereabouts. Before the issue, wired and wireless were at a constant 11.56mb/s all the time.

Currently downloading a file 358mb and its taking 30 min plus, used to only take 6/7 mins

There are also a lot of errors. Could be noise or a fault on the line. Ring and get a line test

notahappycamper

mass_debater wrote: »

Filter makes no difference, you should not have a tap or even a socket before the NTU. It may not even be fed this way, the main pair could be redirected to the NTU and backfed on another pair. Give your provider a buzz, they'll send someone round to check it out. Anything suggested here is pure speculation

Vodafone are sending a KN Networks person out tomorrow so hopefully they will oblige me and do what you have stated above as I feel that is the problem with my line.

notahappycamper

I did a line test with Vodafone and they got me to disconnect everything in turn - I didn't/wouldn't be comfortable disconnecting the alarm DSL filter - it send a txt message/it's not monitored to a remote station and the stats didn't improve only the modem did slightly.

I think what may be attributing to the high capacitance is that the phone line comes into the hall and appears to be split off in other directions. The modem is in the TV room. There is a phone socket in the kitchen that is in use and 2 other sockets - 1 up stairs and one in the dining room.

Even though there is nothing connected to 2 of the sockets I believe it may be a factor in the high attenuation? Maybe if a master filter was installed in that box in the hall (where the alarm filter is) that gave clear run to where the modem is that may improve the attenuation?

Is there anything I should ask the KN technician to do today that you think will fix the issue?

The line stats from my modem are terrible and internal wiring appears to be the factor:

Downstream line rate (kbit/s): 25443
Upstream line rate (kbit/s): 8191
Downstream SNR (dB): 6.1
Upstream SNR (dB): 7.5
Downstream line attenuation (dB): 19.5
Upstream line attenuation (dB): 7.2
Downstream output power (dBmV): 11.8
Upstream output power (dBmV): 7.8
Downstream CRC: 358
Upstream CRC: 5
Downstream FEC: 464347
Upstream FEC: 13979

ED E

They should know what to do.

They'll have a DSL meter with them, if they connect it to the drop wire where it enters the premises while disconnecting all the internals they should see great line rates. If they do, then they can fit the new NTU (socket) and be done with. If they still see poor rates though its an issue further up the line and they need to go and do their job.

notahappycamper

ED E wrote: »

They should know what to do.

They'll have a DSL meter with them, if they connect it to the drop wire where it enters the premises while disconnecting all the internals they should see great line rates. If they do, then they can fit the new NTU (socket) and be done with. If they still see poor rates though its an issue further up the line and they need to go and do their job.

Thanks. So if it's still poor its an issue somewhere between the cab and my house? Our lines are overhead as opposed to underground and there was a fault on the dropline sometime ago - water got into the box. But Vodafone think the line is fine and its the house that's the issue. We'll see what happens.

Also, I wonder is vectoring enabled on the cab yet - it only went live on the 10th?

ED E

Word was all cabs are vectored now bar the ones that need NLV, which is only when two cabs are placed right beside each other.

notahappycamper

mass_debater wrote: »

Filter makes no difference, you should not have a tap or even a socket before the NTU. It may not even be fed this way, the main pair could be redirected to the NTU and backfed on another pair. Give your provider a buzz, they'll send someone round to check it out. Anything suggested here is pure speculation

See line stats attachment. So the KN Networks technician came out. He used his DSL meter at the NTU in the sitting room. It looks like the line is back fed as the alarm (HKC) showed a line fault i.e. it wasn't connected and the stats were low again.

He wasn't that helpful - he tested the cab and said it's only sending 30 mb to the house but that is the profile that is set. I asked him was there an issue with the wiring in the house or what he thought was causing the problem - he basically bounced it back to Vodafone.

I don't know what the issue is - the cables he said were CAT5 in the house. I rang Vodafone and they did a line test again and there is an error but it seems to be small - the line is "green minor" the agent said. Just from speaking to them there is a total sense of apathy any time I ring - they just don't care.

They are sending another technician out - looks like this will be a Eircom technician.

I just want to know what the issue is as I am only max 350-400 metres from the cabinet.

Is there any independent technician that would be able to help me as at this stage I am just being fobbed off?

mass_debater

Without being able to meter it or compare it to your immediate neighbours stats there is no way of telling, you say you are only 400m from the cabinet, but you have no way of knowing what length the cabling to the cabinet is or what route it takes. Sometimes the route is not as obvious as it seems. Wait and see what Eircom say though I would very much doubt the KN tech left anything amiss as he'd know a fault like this would keep bouncing back if there was anything wrong.

Does your house have an external termination unit?

notahappycamper

mass_debater wrote: »

Without being able to meter it or compare it to your immediate neighbours stats there is no way of telling, you say you are only 400m from the cabinet, but you have no way of knowing what length the cabling to the cabinet is or what route it takes. Sometimes the route is not as obvious as it seems. Wait and see what Eircom say though I would very much doubt the KN tech left anything amiss as he'd know a fault like this would keep bouncing back if there was anything wrong.

Does your house have an external termination unit?

The line comes in from a pole at the back of the house so I can see where the drop point is. So unless the drop point is going around the world for sport I am 400 meters max from the cab. If I walk out my driveway to the foot path the cab in 296 meters (as per the Eircom Wholesale map) from the house as it's on the same footpath. So allowing for the line coming in from the pole out the back lane etc 100-150 seems reasonable.

If I was further away would I be able to get the modem to sync at 30mb?

No, there doesn't appear to be an external termination unit.

To be fair the KN Tech. doesn't care that I'm not getting the most out of the line or if there is a fault - they are just there to change the faceplate and to get a VDSL connection and to change the jumper in the cab.

So, is there an independent electrician that could come in and have a look and how much would it cost?

nilhg

OP, your attenuation figures are slightly higher than mine and I'm close to 800M from the cab,

Downstream line attenuation (dB) 19.2
Upstream line attenuation (dB) 6.5

Are you certain that your line is only 400M max?

notahappycamper

nilhg wrote: »

OP, your attenuation figures are slightly higher than mine and I'm close to 800M from the cab,

Downstream line attenuation (dB) 19.2
Upstream line attenuation (dB) 6.5

Are you certain that your line is only 400M max?

Yeah, I'd be surprised if it was more. My downstream FEC are 43000 from a DSL uptime of 5 hours seems high?

mass_debater

notahappycamper wrote: »

To be fair the KN Tech. doesn't care that I'm not getting the most out of the line or if there is a fault - they are just there to change the faceplate and to get a VDSL connection and to change the jumper in the cab.

Once installed KN become responsible for the cabling between the cab and your NTU for a certain period of days, not sure if it's 90 or 120.

notahappycamper wrote: »

So, is there an independent electrician that could come in and have a look and how much would it cost?

You need someone with a meter and access to the cab to stress test from there to your house with everything disconnected, ie only an Eircom or KN tech can help you.

notahappycamper

mass_debater wrote: »

Once installed KN become responsible for the cabling between the cab and your NTU for a certain period of days, not sure if it's 90 or 120.

As far as they are concerned- I have a connection. Just because its not as high as it should be they do not care.

You need someone with a meter and access to the cab to stress test from there to your house with everything disconnected, ie only an Eircom or KN tech can help you.

I need to ring the KN guy again as he said all that was being fed from the cab to my house was 30mb. He said and this is bulls*it - that he rang Vodafone and said I was only on a 30mb package. You would think he would have been helpful and done a stress test from the cab like you said with everything disconnected.

notahappycamper

notahappycamper wrote: »

I need to ring the KN guy again as he said all that was being fed from the cab to my house was 30mb. He said and this is bulls*it - that he rang Vodafone and said I was only on a 30mb package. You would think he would have been helpful and done a stress test from the cab like you said with everything disconnected.

Rang him there and he said he didn't have to test what was capable from the cab to the house so he coukd have but couldn't have been arsed. He also said vectoring was not enabled in our area (Clontarf) yet.

mass_debater

A KN tech never rang or made any contact with Vodafone, they have no contact other than to Eircom DSL support who won't care as you're with Vodafone and are obviously happy with your line as you're getting what's being sent from the cab.

How long is the internal cabling in your house?

notahappycamper

mass_debater wrote: »

A KN tech never rang or made any contact with Vodafone, they have no contact other than to Eircom DSL support who won't care as you're with Vodafone and are obviously happy with your line as you're getting what's being sent from the cab.

How long is the internal cabling in your house?

Yeah,I sensed it was bull alright. I don't know how long thr cabling is. But the other lines are back-fed from the NTU so the KN Networks technician said. I'll see what the next technician says and will get a test from the cab to the house with everything in the house disconnected.

mad muffin

mad muffin wrote: »

I just got fibre enabled yesterday. When I ordered it they did a line check and told me the best I could get was 40/10 and that is what I am getting.

I'm about 490 meters from the cab. According to my stats is this indeed the best I can expect?

I contacted Vodafone now and they increased my speed to 60/20



The thing is I use everything on wifi. The upload speed has increased to just under 20Mb/s but the download speed has remained the same. Which was and still is just under 40Mb/s.

Is this something I should expect with wifi?

ED E

A lot of the time yeah.

1. Cheap ISP kit
2. Interference from neighbours
3. Interference from your own stuff (cordless phone, bluetooth etc)
4. Lowest common standard: If you have one device thats older and can only do a/b/g then your fast devices will slow down.

40 would be ok for an out of the box setup. Try changing the wireless channel and see if it improves. And if you have any older devices turn them off and test.

If you invest in a better access point newer devices can go faster. Typically handsets within about 9 months of release have very nice AC chipsets that go quite fast on 5ghz.

mad muffin

ED E wrote: »

A lot of the time yeah.

1. Cheap ISP kit
2. Interference from neighbours
3. Interference from your own stuff (cordless phone, bluetooth etc)
4. Lowest common standard: If you have one device thats older and can only do a/b/g then your fast devices will slow down.

40 would be ok for an out of the box setup. Try changing the wireless channel and see if it improves. And if you have any older devices turn them off and test.

If you invest in a better access point newer devices can go faster. Typically handsets within about 9 months of release have very nice AC chipsets that go quite fast on 5ghz.

I've checked what channel the neighbours and set mine to 11

No cordless phone

Turned off Bluetooth on my iPhone 6 and iPad Air 2

PS3 and TV is only G but they were off

Maybe it's the router? It's the Huawei HG658c

mass_debater

mad muffin wrote: »

I've checked what channel the neighbours and set mine to 11

No cordless phone

Turned off Bluetooth on my iPhone 6 and iPad Air 2

PS3 and TV is only G but they were off

Maybe it's the router? It's the Huawei HG658c

It could still be interference, not everything will show up as being on a channel, only devices that conform to wifi standards will be visible, some baby monitors, cameras, video senders can cause noise on all channels. 2.4Ghz really is dirty to the point of nearly unusable in some built up areas.

mad muffin

mass_debater wrote: »

It could still be interference, not everything will show up as being on a channel, only devices that conform to wifi standards will be visible, some baby monitors, cameras, video senders can cause noise on all channels. 2.4Ghz really is dirty to the point of nearly unusable in some built up areas.

Could very well be a baby monitor from my next door neighbour.

ED E

Also may just be the device you're using. My ultrabook does 65 at best, my phone 110Mb. Test with the newest kit you have.

mad muffin

ED E wrote: »

Also may just be the device you're using. My ultrabook does 65 at best, my phone 110Mb. Test with the newest kit you have.

I've been doing the speed test on my iPhone 6 And iPad Air 2 and am getting around 40.

Just tried the speed test on my computer which is around 7 years old and has a NETGEAR WNDA3100v2 USB WiFi adaptor and am getting close to 60.

So it could be the limitations of the speed test app?

Since the computer is getting very close to the speed I'm supposed to be getting, I'd say case closed?

mass_debater

mad muffin wrote: »

I've been doing the speed test on my iPhone 6 And iPad Air 2 and am getting around 40.

Just tried the speed test on my computer which is around 7 years old and has a NETGEAR WNDA3100v2 USB WiFi adaptor and am getting close to 60.

So it could be the limitations of the speed test app?

Since the computer is getting very close to the speed I'm supposed to be getting, I'd say case closed?

The speedtest app maxes at 50mbit so will always be slightly below that. Test with a modern laptop

ED E

mass_debater wrote: »

The speedtest app maxes at 50mbit so will always be slightly below that. Test with a modern laptop

Not true, app can do up to the servers reliable limit which is 100Mb.

OP its hardware in your devices, they don't need more than 10mb anyways. If you laptops have a use case for 60 then just use better wlan adapters in em.

mad muffin

Yep. Now that I know everything is working as it should be I'm a happy camper

mass_debater

ED E wrote: »

Not true, app can do up to the servers reliable limit which is 100Mb.

OP its hardware in your devices, they don't need more than 10mb anyways. If you laptops have a use case for 60 then just use better wlan adapters in em.

Ahem, the app only measures up to 50mbit